Please help
#I just had to restart the game from scratch, is there any way to get back my information and game
next lark
honest boltBOT
@next lark
[This is an automated bot response]
Thanks for posting your bug or issue!
Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.
- Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
- Your platform(s) (Epic, Steam, Android, iOS)
- Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
- Your device model (e.g. Google Pixel 7, iPhone 13)
- Any reproduction steps for your issue
- Any screenshots or videos
sacred bobcat
wild pineBOT
Use the in-game "Contact Us" button found in the Settings menu or our official support site.
Kabam Support
next lark
No not yet
brisk mortar
They'd need your ingamename and #12345 , so make sure you include that in the ticket text
next lark
<@939680070895804476>
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[This is an automated bot response]
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Thanks for ...
Username- Velusha#35213
iOS 16, iPhone 12
next lark
Please help , I opened a ticket now I can’t get into shop titans past the entrance of making a new avatar
Tried logging into with my regular email and a password sent by kabam but that doesn’t help either
brisk mortar
Could you try describing that a little more precisely? What happens if you try? Do you get an error message?
next lark
It’s just blank nothing happens, I’m in the first stage of the game when you have to dress the avatar and choose a name - can’t get past that
Cant get past this
Tried all my emails nothing helps
I’ve sent in another ticket
next lark
Isn’t there an easier solution to getting assistance????????
brisk mortar
Have you ever set up cross connect or did you connect Google or Apple ID?
Just saw it's an iPhone so it should be connected with Apple ID (hopefully). If that is the case make the New account and play until you can reach the settings, then press connect with Apple ID and it should then show you the old account and the level and you should be able to connect
lapis blaze
Thank you @brisk mortar ! Hopefully you can get in Vel. We’ll help you catch up with the content pass when you get back home! 💕
noble sundial
Isn’t there an easier solution to getting assistance????????
Well, you've opened multiple tickets, which is going to slow the process down some. When you say you "can't get past" the shopkeeper customization screen, can you elaborate? Why not? What stops you?
next lark
Hi @noble sundial , I managed after 5 hours to get past the original picture I posted , I’ve since then tried to connect to kabam connect etc and managed with my email but it hasn’t given me my original game - Velusha#35213
noble sundial
Hi <@89777907299291136> , I managed after 5 hours to get past the original pictu...
Well, you don't appear to have ever set up Cross Connect on Velusha#35213, so that's why you can't connect with it. You're tethered to Game Center, so if you're failing to log in, it's because of a spotty connection there. You should be able to force that through by going into the in-game Settings and pressing "Connect" (NOT Cross Connect, just Connect)
You may need to make a new account to be able to access the Settings screen, but that's fine.
You could set up Cross Connect from there.
You also seem to have gotten a reply to your ticket 4 hours ago, which is pending a reply on your end
noble sundial
That's because you opened another new ticket, looks like
Your reply was in the old one
I'll go close that out for you
noble sundial
What's the name and #12345 on the account you're connected with now?
next lark
Velusha#11390
noble sundial
That one's tied to Cross Connect but not Game Center
next lark
Oh ok
noble sundial
Looks like some issue with your phone caching info from one to the other
next lark
Would it be possible to retrieve my old account?
noble sundial
Yeah, absolutely
It's just been an issue because you've done reinstalls, which breaks your connection to your old ticket
I've got what I think is your current one here. 5h old?
I'll reply to it now to be safe, but for context - I'll be requesting a screenshot of one of the purchase receipts from a purchase you made on Velusha#35213, to verify ownership
noble sundial
Once I have that, I'll get your ID transferred over for you, which will connect you to your original account instead
noble sundial
I've just replied to your ticket
If you aren't seeing it, let me know, because that means we've got a different ticket to track down instead
next lark
Can I send you the receipt privately
noble sundial
The ticket is private
The request was for you to attach it to the ticket as a screenshot
Should be all set now!
next lark
Thank you , I’ll try go in now
lapis blaze
Thank you Tristan for helping! She’s back home now! We appreciate your tireless help with these issues!
noble sundial
No problem - glad to help!
next lark
@noble sundial How do I set up my game to automatically update, I had a recent issue that caused me to have to restart my whole game , which was traumatic. Luckily I’m back to my previous account but now there’s a new update and I’m afraid to delete the game and reinstall. Is there an easier way?
Thanks so much for your assistance in my previous issue 🙏🏻🙏🏻🙏🏻
noble sundial
<@89777907299291136> How do I set up my game to automatically update, I had a re...
You should be totally fine. Worst case scenario we just did a recovery for you, so we have all your info on hand. Super easy fix if something goes wrong. If you want to be safe, just open up the in game settings first and set up Cross Connect by following the on screen instructions