#Login issue. account under investigation by staff member

11 messages · Page 1 of 1 (latest)

pearl fern
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Can’t login because account is blocked by staff member since several days. Ingame contact can’t help me

User: WadimG#73421
Platform: iOS

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oak sphinxBOT
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@pearl fern

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
  • Any reproduction steps for your issue
  • Any screenshots or videos
crude locust
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You should have access now.

@upbeat orchid Tagging you so you can look into this.

upbeat orchid
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Looks like your account just didn't unlock properly after it was edited for that purchase you were credited

pearl fern
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Can you also check why I don’t get the offer for the Superior Pack the last couple of times after I purchased the mega pack ?

upbeat orchid
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Did you get flashbacks?

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It doesn't go straight from mega to superior. It goes mega > flashbacks > superior

pearl fern
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No flashbacks, bought all the packs

nocturne galleon
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Did you buy the packs on the last day they were available?

pearl fern