Connectivity drop issue on IOS | Shop Titans | Page 1

steady zenith Jul 12, 2023, 1:44 AM

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For about 6 months now I have consistently been having an issue with the game dropping the connection to the internet without there being any indication of it happening.

The only reason I know it happens is because I will launch the game later and see that nothing I did the previous session «registered».

I’m so close to quitting the game because of it, because it keeps messing stuff up for me. I made absolute sure to hit the 5k minimum LCOG score for the T13 helmet blueprint this event. I logged on yesterday, finished my last quests to get enough gold and claimed all the rewards. I logged on today to see that what I did yesterday didn’t register. I still had 4 quests from LCOG that I finished yesterday. Since it didn’t register I had to claim them today, which meant no gold reward, which meant I didn’t hit the minimum to claim the T13 blueprint.

Is this a known issue? Is it possible to get some recompense or help with getting the last rewards?

MikeW#66372
ios

gleaming oarBOT Jul 12, 2023, 1:44 AM

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@steady zenith

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

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Your platform(s) (Epic, Steam, Android, iOS)
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autumn zealot Jul 12, 2023, 1:48 AM

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steady zenith For about 6 months now I have consistently been having an issue with the game dr...

You should try to force the game to sync. If you quit the game to fast, the progress hasn't been synced to the Server yet causing actions not to be registered. You can force the game to sync when opening the Investor list of a building or opening the market for example

steady zenith Jul 12, 2023, 1:49 AM

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autumn zealot You should try to force the game to sync. If you quit the game to fast, the prog...

I have tried that, it doesn’t work

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After trying exactly that so many times I have realized that if I check market prices and see they don’t load, it means it won’t register

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But I have gone in and out of the market and done all sorts of stuff

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The only way to know for sure for me is to literally quit the game and reload completely

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But I’m a busy person, I play between working and can’t do that all the time

autumn zealot Jul 12, 2023, 1:53 AM

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If the prices don't load the game isn't able to sync those to you, which would mean it also isn't able to sync your progress back to the Server. I tend to open the Investors list of a building instead, if it shows peoples invest, you're synced

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Do you have those issues on wifi and on mobile data or only on one of those?

steady zenith Jul 12, 2023, 1:55 AM

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It’s a server-side issue and not on the client side though, is this being worked on? I’m on a gigabit line at home and have besides that experienced this on different connections (home, work, mobile data, friends)

steady zenith Jul 12, 2023, 1:56 AM

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autumn zealot If the prices don't load the game isn't able to sync those to you, which would m...

Yeah I’ve seen that, but it’s impossible to remember that sometimes when you’re playing this between tasks to make sure you get to do enough in events😢😩

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I feel like that’s a very unfortunate responsibility to peg on the player, and that it sets a sad precedent for handling issues

autumn zealot Jul 12, 2023, 2:01 AM

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I mean it could be something Server side but i don't think it's widespread and 6 months is quite a lot of time.
Have you tried reinstalling the game? (Please make sure your account is connected to the gamecenter in the options or set up cross connect before doing that just to be on the safe side)
If you did, you should file a ticket. They will probably ask you to do the troubleshooting again but should try to find a solution for you after that.

steady zenith Jul 12, 2023, 2:02 AM

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autumn zealot I mean it could be something Server side but i don't think it's widespread and 6...

I have reinstalled the game, I have also relogged in the game. I have done so many things. I was hoping I could tackle this by myself which is why I held out for so long, but now it made me miss out on that sweet sweet t13 bp so I had enough😂

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I guess it’ll have to be a ticket yeah ;/

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Could you point me in the right direction to submitting a ticket? If there is a link^^

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Otherwise I can of course just google

autumn zealot Jul 12, 2023, 2:03 AM

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?support

granite sequoiaBOT Jul 12, 2023, 2:03 AM

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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

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Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

autumn zealot Jul 12, 2023, 2:03 AM

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Hope they can help you solving that issue as that's a really nasty one :/

steady zenith Jul 12, 2023, 2:04 AM

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Saaame, it would suck to have to stop playing over this

autumn zealot Jul 12, 2023, 2:06 AM

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If you reinstall having an open ticket in APP you might lose access to that, so if you do, you'd need to tell the you did lose connection to the ticket so they don't close out the new one as duplicate. (Just a bit of hopefully not needed advice)

#Connectivity drop issue on IOS