Blackscreen | Shop Titans | Page 1

abstract chasm Jul 7, 2023, 3:57 PM

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Black screen after login steam to IOS

ivory thicketBOT Jul 7, 2023, 3:57 PM

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@abstract chasm

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
Your platform(s) (Epic, Steam, Android, iOS)
Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
Your device model (e.g. Google Pixel 7, iPhone 13)
Any reproduction steps for your issue
Any screenshots or videos

abstract chasm Jul 7, 2023, 4:00 PM

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player ID: Blacky#48197
Platform: Steam,IOS
Windows 10
Device: IPhone12Pro Max
IOS 16.5.1

orchid field Jul 7, 2023, 4:11 PM

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You will likely need to submit a support ticket, make sure to include the information about your in game name, and the platforms you play on in the ticket

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?support

runic lotusBOT Jul 7, 2023, 4:11 PM

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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

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Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

abstract chasm Jul 7, 2023, 4:17 PM

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I already wrote a ticket, and I was hoping someone could help me here because on Monday I don't have to start the event anymore I can't do it.

jade igloo Jul 7, 2023, 4:17 PM

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How long ago did you write the ticket?

abstract chasm Jul 7, 2023, 4:17 PM

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just 15 mins ago

jade igloo Jul 7, 2023, 4:17 PM

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We don't offer support via Discord and the #1039186965439991818 channel isn't a means to shortcut the ticket queue

jade igloo Jul 7, 2023, 4:17 PM

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abstract chasm just 15 mins ago

Ah, then you're way at the back of the line

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We aim for a response within 24 hours Mon-Fri during office hours

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How long ago did this start?

abstract chasm Jul 7, 2023, 4:19 PM

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at 5:30 p.m. approx

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today

jade igloo Jul 7, 2023, 4:19 PM

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So about 50m ago?

abstract chasm Jul 7, 2023, 4:19 PM

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yea

jade igloo Jul 7, 2023, 4:20 PM

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Thanks!

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Forwarded that one along to the team - that timeline matches up pretty closely to some client server shifting we were doing, so it may be related to that

abstract chasm Jul 7, 2023, 4:22 PM

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Thanks for the help

jade igloo Jul 7, 2023, 4:23 PM

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abstract chasm Thanks for the help

No problem! Is this across both Steam and iOS?

#Blackscreen