#Blackscreen
1 messages · Page 1 of 1 (latest)
@abstract chasm
[This is an automated bot response]
Thanks for posting your bug or issue!
Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.
- Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
- Your platform(s) (Epic, Steam, Android, iOS)
- Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
- Your device model (e.g. Google Pixel 7, iPhone 13)
- Any reproduction steps for your issue
- Any screenshots or videos
player ID: Blacky#48197
Platform: Steam,IOS
Windows 10
Device: IPhone12Pro Max
IOS 16.5.1
You will likely need to submit a support ticket, make sure to include the information about your in game name, and the platforms you play on in the ticket
?support
Use the in-game "Contact Us" button found in the Settings menu or our official support site.
I already wrote a ticket, and I was hoping someone could help me here because on Monday I don't have to start the event anymore I can't do it.
How long ago did you write the ticket?
just 15 mins ago
We don't offer support via Discord and the #1039186965439991818 channel isn't a means to shortcut the ticket queue
Ah, then you're way at the back of the line
We aim for a response within 24 hours Mon-Fri during office hours
How long ago did this start?
So about 50m ago?
yea
Thanks!
Forwarded that one along to the team - that timeline matches up pretty closely to some client server shifting we were doing, so it may be related to that
Thanks for the help
No problem! Is this across both Steam and iOS?