Royal Merchant | Shop Titans | Page 1

rotund halo May 14, 2023, 12:59 PM

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I intended to purchase royal merchant for a year for myself, but my wife's account was logged in on my computer. Is there a way for me to move this over to my account?

humble harborBOT May 14, 2023, 12:59 PM

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@rotund halo

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
Your platform(s) (Epic, Steam, Android, iOS)
Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
Your device model (e.g. Google Pixel 7, iPhone 13)
Any reproduction steps for your issue
Any screenshots or videos

modest turtle May 14, 2023, 1:00 PM

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You will need to put a ticket in, if they are able to help

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?support

barren fjordBOT May 14, 2023, 1:00 PM

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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

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Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

rotund halo May 14, 2023, 1:00 PM

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ok, thanks

rotund halo May 19, 2023, 2:25 AM

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if I put in a ticket through the website how long does it take to get a response?

main briar May 19, 2023, 2:25 AM

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Usually within 1 working day

rotund halo May 19, 2023, 2:25 AM

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wrong question lol

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where will I get a response*

main briar May 19, 2023, 2:26 AM

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Your email inbox 😛
Check junk mail as well cause the replies end up there a lot

rotund halo May 19, 2023, 2:26 AM

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ok cool

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just checked the emails it could be, nothing after a week. they keep closing my tickets in the app

empty vale May 19, 2023, 2:31 AM

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Also, do you play on steam or on epic?

rotund halo May 19, 2023, 2:31 AM

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epic on PC, IOS normally

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ticket was on epic

empty vale May 19, 2023, 2:31 AM

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You can try steam and connect there to solve your problem

steel crag May 19, 2023, 4:34 AM

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rotund halo just checked the emails it could be, nothing after a week. they keep closing my ...

What's the name and #12345? I can take a quick look

rotund halo May 19, 2023, 10:56 AM

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Nyghtlocke#32381 and Sammi6729#62545

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sorry for delayed response, went to bed

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thank you for your help though

steel crag May 19, 2023, 5:05 PM

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Thanks! Looks like you kept losing your place in line by submitting duplicate tickets, but you got a reply back about 4 hours ago

rotund halo May 19, 2023, 8:25 PM

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Heya again Tristan, the support agent is asking me to give a receipt from both accounts but I only purchased the membership on one. Is there anything you would advise me to do?

viral condor May 19, 2023, 10:10 PM

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give them the receipt you have and tell them that you didn't buy the membership for the other one, if there is no royal merchant for one of the accounts they should be able to sort that out

steel crag May 19, 2023, 10:19 PM

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rotund halo Heya again Tristan, the support agent is asking me to give a receipt from both a...

As a general rule you're going to want to keep these things within the confines of the ticket, since there's no cross-communication between the queue and Discord (because we don't do CS via Discord)

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But both accounts have significant spend on them, so in this case you'd need to verify that you do in fact have ownership of (or access to) both accounts in order to make a change that affects both

rotund halo May 19, 2023, 10:24 PM

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ah ok, so just any receipt

#Royal Merchant