my counter disappeared and I can't interact with customers anymore. I can't click on those so I can 't buy / sell / dismiss. I could however, craft, go to market and quests.
This is urgent because I can't play like this. and I'm a RM.
#My account can't sell/ buy from the counter anymore
regal mesa
gilded umbraBOT
@regal mesa
[This is an automated bot response]
Thanks for posting your bug or issue!
Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.
- Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
- Your platform(s) (Epic, Steam, Android, iOS)
- Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
- Your device model (e.g. Google Pixel 7, iPhone 13)
- Any reproduction steps for your issue
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regal mesa
I have tried both epic, Android and they are all the same. My Android phone is Galaxy S22 Ultra. I have also submitted this via the in game "contact me" but it didn't ask my palyer ID.
regal mesa
yes. I've tried and tried to login from my phone. didn't work. My avartar complained about "can't reach the counter".
sacred axle
did you accidently store the counter?
trim sapphire
Yeah, is it in your furniture storage?
sacred axle
like send it to inventory or to the basement?
regal mesa
no it's impossible to store, plus I didn't arrange my furnitures before this happened.
this is my basement.
trim sapphire
no it's impossible to store, plus I didn't arrange my furnitures before this hap...
It's also meant to be impossible for it to disappear so it's important we check everywhere it might have gone 😛
regal mesa
the only suspicious thing today was when I bought the Naya offer from epic, things didn't immeidately deliver. I waited for about 3 min, and restarted. Upon restarting the new BP delivered. and then I was doing some normal things. I don't remember if I interacted with customers after that though. It could have happened since then.
trim sapphire
Also for ref it won't have asked for your id in-game as it's automatically supplied if you go through that menu and not the website so don't worry they'll have it
sacred axle
When you click Design and then Furniture does it show up anywhere in the tabs?
regal mesa
no it didn't show there
valid tartan
can you try moving around some of the other furniture that you have nearby? I saw someone had an issue once where something went invisible and they couldn't place furniture down. I think they fixed it by moving the visible stuff.
regal mesa
so can you move your counter?
trim sapphire
Your counter can be moved yeah
regal mesa
oh thank you! yes I found it up there somewhere.
valid tartan
😄
regal mesa
I'm sorry I don't know how this was happend.
I didn't even know you can move your counter.
trim sapphire
I blame Dae
Important thing is you got it back 😛
valid tartan
glad you found it! That would have been a frustrating bug indeed.
I blame me too....
sacred axle
a counter touched by Zolea becomes ghostly invisible
regal mesa
thank you all for your help! How can I close this bug report?
trim sapphire
Well, in-game one just write a second message saying you solved it