Flash back requests items I already own | Shop Titans | Page 1

cinder kindle May 3, 2023, 12:33 AM

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As you can see. I already have the staff and the sword. I got them though the Niya's (니아) daily offer. I did send a ticket though app support chat. Hopefully they can fix this. But also I noticed this bug the second time. Please add a way to check the player's owned blueprint before the blast to the past happen.

Edit: additional info requested by the bot
Full player ID: Randomshoppe#18491
Platform: Epic, Steam, Android
Operating systems: Windows 11 and android 13
Device model (phone): S21 Ultra

cursive chasmBOT May 3, 2023, 12:33 AM

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@cinder kindle

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
Your platform(s) (Epic, Steam, Android, iOS)
Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
Your device model (e.g. Google Pixel 7, iPhone 13)
Any reproduction steps for your issue
Any screenshots or videos

oak carbon May 3, 2023, 12:52 AM

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having the same issue Beetlejuice#6195 PC- steam

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muted grail May 3, 2023, 1:32 AM

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Same issue here.

crimson sierra May 3, 2023, 1:45 AM

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Experiencing the same on Android 13, Sony Xperia 1 III. EcoMaster21#90580

sullen hound May 3, 2023, 1:46 AM

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crimson sierra Experiencing the same on Android 13, Sony Xperia 1 III. EcoMaster21#90580

I'm not sure why it's even offering you the pharaoh there that shouldn't be in rotation at all

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Anyway for everyone posting in here if you open a ticket with support they can arrange it so you can get access to the superior pack and only need to buy the non-bugged ones.

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?support

acoustic valleyBOT May 3, 2023, 1:46 AM

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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

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Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

buoyant dove May 3, 2023, 3:19 AM

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a similar problem. although last time I bought an superior t13 pack

fallen stirrup May 4, 2023, 2:40 PM

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Same problem

round ermine May 4, 2023, 3:21 PM

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@dusky burrow here for your problem

dusky burrow May 4, 2023, 3:22 PM

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Hello i have the same probleme

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leaden nimbus May 8, 2023, 3:49 PM

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So have the rules changed for getting offered current superior pack?

Screenshot_2023-05-05-19-23-31-84_0bc95b2f84a2e7fe9d83192aff4fbf45.jpg

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Why would there be a chance to repeat flashbacks?
Why would whether I own the pack matter? I thought the whole point is that I've seen it already.

elder pond May 8, 2023, 4:26 PM

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Do you have the ticket number handy? I'll check in on it

pine magnet May 8, 2023, 4:28 PM

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and your IGN#12345

leaden nimbus May 8, 2023, 4:40 PM

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I dont see one tristan.
Nfidell#20140

sullen hound May 8, 2023, 4:53 PM

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leaden nimbus Why would there be a chance to repeat flashbacks? Why would whether I own the pa...

Sort of
How many of the packs you were offered were ones you had already seen?

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Like sometimes if you've got 2 unseen packs available it'll throw in a 3rd one that's a repeat just to make the offer work
This is something it always has done

cinder kindle May 9, 2023, 5:44 PM

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sullen hound Like sometimes if you've got 2 unseen packs available it'll throw in a 3rd one t...

Huh usually in that case I would get a 3rd option that is greyed out before. I guess that changed? Or was it always part of the system and I was the one that was bugged?

sullen hound May 9, 2023, 6:38 PM

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cinder kindle Huh usually in that case I would get a 3rd option that is greyed out before. I ...

It's meant to be a greyed=out offer but occasionally it bugs and repeats one you saw before but didn't buy

cinder kindle May 9, 2023, 11:31 PM

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I see, thank you for the clarification.

leaden nimbus May 10, 2023, 7:53 PM

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Thanks for the assist Tristan!

oak carbon May 16, 2023, 3:25 AM

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did anyone get any resolution on this? i sent in a ticket and showed my case and haven't heard back.

crimson sierra May 16, 2023, 3:50 AM

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I did! It took them a few days to get back to me via the email I included in my ticket, but after sending them the same screenshots I shared above and answering a few questions, support offered to give me the latest superior pack I missed due to this issue after buying a gem pack of the same price and sending proof of purchase.

cinder kindle May 17, 2023, 12:19 AM

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Same it just took a long time but they did get back to me. You need to check yourself. They do not inform you that they replied.

crimson sierra May 17, 2023, 12:35 AM

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That wasn't my experience, for what it's worth. I used the link Reiga sent above and gave them my name, email address, and a description of the issue. Our correspondence was handled entirely over email replies, so I got a notification every time stFaceHappy I can highly recommend that approach for future concerns.

cinder kindle May 17, 2023, 12:43 AM

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I see. How long did it take for them to reply through email? I am using inapp customer service, they reply around 24~48hrs but doesn't reply properly/ misreads a lot.

crimson sierra May 17, 2023, 12:59 AM

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I sent my inquiry very late Tuesday evening, and got my first response early Friday morning. Two business days, no issues along the way.

oak carbon May 17, 2023, 3:00 AM

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i got mine resolved. i missed an email because it came like 5 days after. granted a couple of those were weekend days. i used the support ticket from in game. and filled out the form online

elder pond May 17, 2023, 3:03 AM

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cinder kindle I see. How long did it take for them to reply through email? I am using inapp cu...

To be clear, both go to the same support queue

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Also, just to address the difference in timing - a lot of that is going to come down to how busy the queue is at the moment. If one of you wrote in while there was a major issue going on (e.g. the login issues somewhat recently) and the other didn't, that'd account for it

cinder kindle May 17, 2023, 4:02 AM

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So inapp chat and email goes to the same queue? What happens if you reply in the inapp chat? New queue or does it get tagged to the current ticket?

elder pond May 17, 2023, 4:30 AM

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What, like if you filed a ticket through both in-app and through the webform email?

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Those would just be two separate tickets

cinder kindle May 17, 2023, 4:37 AM

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No just when using inapp chat. They ask for SS so you add a picture. Or when you remember additional info that you add after an hour or two. Would that be included as 1 ticket or will that spawn separate tickets?

I did notice they answer slower if I send any kind of response.

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Well even if they don't spawn new tickets, do they go back of the line everytime I add additional chat?

stiff forum May 17, 2023, 5:07 AM

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This is the one I keep getting and I already own this stuff

elder pond May 17, 2023, 5:20 AM

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cinder kindle Well even if they don't spawn new tickets, do they go back of the line everytime...

You go back to the back of the line when you get a reply, not when you send one.

cinder kindle May 17, 2023, 5:21 AM

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I see, thank you. I guess I was unlucky then.

elder pond May 17, 2023, 5:21 AM

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As for the rest of your question, I think we may be talking past each other a bit

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Filing a ticket through the website and filing a ticket through the in-game Contact Us button on mobile are unlinked, so those would make two separate tickets. Each reply to one of those, though, stays within that ticket - it doesn't make a new one

#Flash back requests items I already own