thorn badge
I still receive this after maybe 2 months, but only on steam on my phone works normal... I thought it will go away, so far is still here
ID: ArchGod #44787
platform: steam
OS: windows 11
Also I have a lot of disconnection while I'm on steam and don't know why.
thank you!
rich iceBOT
@thorn badge
[This is an automated bot response]
Thanks for posting your bug or issue!
Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.
misty dew
is the steam-overlay on? if not, payments do not work
high relic
if it's not on it just does nothing, it doesn't give a message saying that the validation failed
thorn badge
I paid few months ago, but this still pop-up, it took the money, got the Royal Merchant... idk what is not completed
solar swift
Sounds like a purchase attempt is cached in your info
Keeps trying to run and failing
I'll take a look
pearl flax
I still receive this after maybe 2 months, but only on steam on my phone works n...
Also often have crashes with Steam. Believe often 4006 and 1000 or so
solar swift
I'll take a look
@thorn badge Everything checks out on our end, no outstanding/stuck purchases or anything. Did you file a ticket?
thorn badge
<@255416037837635584> Everything checks out on our end, no outstanding/stuck pur...
Nope, didn't, how can I? thank you!
high relic
?support
terse bronzeBOT
Use the in-game "Contact Us" button found in the Settings menu or our official support site.
Kabam Support
thorn badge
So I did open a Ticket and they told me to talk to Steam CS... But Steam CS... oh well... can't find anything... only request refund or contact game support... which sent me there... Circle of Life
solar swift
Wrong section of Steam's support, I think. I haven't ever had to write them a ticket personally but I want to say it'd be (from Steam Support Home) Steam Community > I need help with something not listed here > Contact Steam Support. There may be a more fitting path than Community, but I'm not finding one.
Let them know the game you're having trouble with but be sure to tell them the issue is that we don't see any missing purchases or failed purchase attempts on our end, so it seems to be something stuck and recurring on the Steam side of things, and you need help getting whatever that is canceled
thorn badge
Wrong section of Steam's support, I think. I haven't ever had to write them a ti...
found it, thank you, hopefully they'll sort it out... (reinstalled the game couple of times and still same issue)
need to refresh the Royal Merchant in 7 days... 😂 They fix it now, after that, to be back again...
thorn badge
"Hi there,
Thank you for contacting Steam Support. We understand your situation and are here to help.
However, this game uses a separate system that we can't access at Steam Support." xD
one support sending me to another and back
winter crest
one support sending me to another and back
ArchGod, Tennis Ball Substitute
solar swift
I'd try pushing back at least once
They deal with a lot of tickets as a massive platform. They likely just saw "oh this game has its own support" and that was that. Might not have even read the details you provided on the first go (not to disparage Steam support, just... that's a lot of volume to churn through)
thorn badge
'hey, now all of us are aware of the situation, thank you, but, oh well, we can't sort it out... Bye'
winter crest
They're closing the ticket because it's out of the hands of CS now and has been passed to the QA team
It did mention a deeper dive
thorn badge
The thing is, I suspect an error over a file, but don't know which one can be, because I changed the acc with a lv 1 and same story... So probably is something in the steam folder I suspect... I deleted the game, even the files created in the 'user' folder (those hidden files)
And after reinstall, same error
solar swift
It wouldn't be anything on your end
I kicked it over to the team to do a deep dive when they have a moment to see if there's something cached that we can handle somewhere in the account purchase info. We usually can't, but there have been a few instances where we could. And since Steam already kicked you back to us and they're usually the ones who handle it, that's all there really is left.
thorn badge
Well, if I had same problem on a new account, I assume it's from the client itself
solar swift
Well, no, because the game doesn't support multiple accounts so you can end up with all sorts of cache "cross-contamination"
thorn badge
And it appears only when I open the game, if get disconnected and reconnect it doesn't appear
solar swift
Maybe it would help if we took a step back here and recalibrated. What is your goal here?
thorn badge
I just want to get rid of that error, it's kinda annoying, specially having it for months... And trying to find a solution, as nobody has an idea what is the exact problem
