#Log in to my account

63 messages · Page 1 of 1 (latest)

solemn saddle
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when I log into my account, game gives an error. what to do?

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sleek fractal
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i have the same problem

crystal oxide
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Cross connect has been setup correctly and worked before?

solemn saddle
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yes. it worked correctly before

atomic beacon
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before authorization, change to another language. I know that it is impossible to log in from the Ukrainian language

solemn saddle
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I tried different languages - it didn't help

crystal oxide
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Should Ukrainian not work fine? Are you currently located somewhere near the border?

Would open a ticket a out that I guess

?support

nocturne osprey
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Did you play on that device previously, if so just press the x and you should be able to play as crossconnect is only needed for a new connection

solemn saddle
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what should I do?

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at the moment, not my account is connected. I want to log out of this account and log in to my own. but it does not give

nocturne osprey
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What kind of account is connected? Is it Android or IOS and is your game account also connected to Google play or apple game center?

solemn saddle
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iOS

Connected Game Center

nocturne osprey
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Log out every other Apple ID from your gamecenter, then open the APP and press the x on the cross connect Windows. It should then load a new account or the one connected to your device at the Moment. Then play until you can get to the settings and hit "connect gamecenter" that should load the account that is connected to the gamecenter at the Moment (which should be yours if your ID is the only one logged in)

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Also you could leave your accountname and #12345 here, so Tristan can check, if there is a crossconnect on that account

nocturne osprey
# sleek fractal i have the same problem

Have you set up crossconnect? Have you tied your account to Google play or gamecenter? What happens if you press the x in the crossconnect Windows? And your ingamename and #12345 my also be helpful .

solemn saddle
hazy bridge
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I'd need to know the name and #12345 for both your original account and for the new one, yeah

rare quest
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I have the same problem on Android device. On smartphone i can access the game but on the tablet that has worked until yesterday i cannot access with the crossconnect email

nocturne osprey
rare quest
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The game start as new. I have played until i can access to the setting and to the croccconnect button, insert the email and have again the error

nocturne osprey
rare quest
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I have already try to connect from android to android. Same problem. Both the device are Android

nocturne osprey
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if both devices are android, you should have your account connected with googleplay. if you have the same googleplay account on both devices, then you should be able to simply log in with googleplay

hazy bridge
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That's just one of them

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I'd need both

solemn saddle
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so my account remained only on the computer. I have another person's account on my phone. I want to go back to my phone account

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@hazy bridge
so what should I do?
wait for an update or what?

hazy bridge
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I have another person's account on my phone.

You would have to give me that account's name and #12345

rare quest
nocturne osprey
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if they have the same google account and the gameaccount is connected to that, you just need to click "connect google play" in settings on the account that opens (probably a new account) and it should show you your accountdetails and you should be able to load the account that way

solemn saddle
hazy bridge
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This is an entirely different account with different IDs, also in your same guild, but with the same Game Center ID as your main account. How did that happen?

solemn saddle
hazy bridge
solemn saddle
rare quest
hazy bridge
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We're going to need a screenshot of one of the purchase receipts from Cherry♡#69749 in order to edit the account and remove the Game Center ID, and we'd need a ticket to do that. Both accounts are also going to be penalized pretty heavily.

solemn saddle
hazy bridge
solemn saddle
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Cheating?

hazy bridge
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You're only allowed to have one person play one account. Sharing accounts the way you two are is subject to pretty heavy penalties. I'll have to go over it with the team on Monday to see how we're going to handle it exactly

solemn saddle
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won't our accounts be blocked?

hazy bridge
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As I said, I'll have to wait for Monday to discuss it with the team

solemn saddle
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so what should I do now?

hazy bridge
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Wait.

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And submit a ticket, if you haven't already

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?support

runic roostBOT
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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

solemn saddle
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@hazy bridge
why? I was just creating items

hazy bridge
solemn saddle
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is it possible to forgive for the first time?
I honestly didn't know that(

hazy bridge
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It's not, no

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We don't make exceptions because someone claims they were unaware. That would be very abusable.

solemn saddle
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in a humane way, I decided to help a person, but it turns out that i can lose your account(

hazy bridge
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Also, just to be clear - you deleting the messages containing the names and #12345s won't change anything at this point, and neither will renaming them in-game.

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It just looks worse here, that's all.

solemn saddle
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I've already figured that out

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@hazy bridge can we talk in person?

hazy bridge
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No more so than this, no. We don't offer support via DM.

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If you want a private conversation, you'd need to file a ticket.