The image about my account and the error I received is available in the attachments. Please help. What should I do?
#Hello, I am facing error code 4006 for a very long time. I have not received any response or support
still mist
vast edge
Did you submit a support ticket?
still mist
yes, I sent it before, but they did not give a healthy answer. Now I sent it again.
Since June or July 2022 I cannot login to the game due to this error. It was written that the updates were fixed, but unfortunately there was no change in my account.
vast edge
What do you mean by "a healthy answer"?
still mist
In other words, they suggested things like deleting the game and reinstalling it, but these were not solutions, then things were said that it would only be fixed with an update, but the updates did not provide a solution either. As you can see I'm stuck in the middle and told to wait on discord before don't get me wrong but how long do I have to wait?
vast edge
I see a ticket here from you from 16 minutes ago (so just before I asked if you submitted a ticket) but the most recent ticket before that one I see was you attempting to claim that you were owed 19000 shards during the ascension shard comp issue several months back
vast edge
In other words, they suggested things like deleting the game and reinstalling it...
That just sounds like you were asked to do basic troubleshooting. Did you respond telling them you did that and the issue persisted?
That's the standard "having a tech issue" first step.
still mist
I may have sent a ticket with a different e-mail address. Yes, on my first ticket I was advised to delete and install the game first. When I wrote that the problem was not solved in my next ticket, they said that the game will be fixed with the next update. After that, I wrote to discord several times.
By the way, thank you so much for trying to help.
vast edge
After that, I wrote to discord several times.
That sounds like the problem. You're spreading your communication out across several different places and sources, so it means we don't have a clear vision of what's already been tried. We also don't provide support via Discord.
You would have wanted to write back after the update telling them that the issue was still occurring, not swapped to Discord instead
vast edge
By the way, thank you so much for trying to help.
No problem!
still mist
Since I couldn't find a solution from support, I wrote that maybe I can get help on discord. 😦
vast edge
Well that's just it
It sounds like support was trying solutions with you
It's a bit of trial-and-error, but if they aren't hearing back from you consistently "that didn't work, what next?" they can't really move it along for you.
still mist
Well, if you don't get me wrong, I want to ask. Can we really solve this problem?
vast edge
I've forwarded your account along to the QA team for investigation and left a note on your ticket letting our Turkish agent know that
I'm just telling you for future reference to please not keep changing how you're trying to reach out to us. Just keep updating your existing ticket to let us know if an attempted solution didn't work.
still mist
wow, I'm really happy to have your Turkey representative.
still mist
I'm just telling you for future reference to *please* not keep changing how you'...
I understand. You're telling me to go ahead with the ticket.
vast edge
I understand. You're telling me to go ahead with the ticket.
I'm telling you the team is already working on your account, but if you have trouble in the future, please don't open different tickets about it each time a suggested solution doesn't work
still mist
I'm telling you the team is already working on your account, but *if you have tr...
Okey, i understand.
Can I ask one last question?
Is your Turkish representative an active player in the game? Or just outside help? Just curiosity 🙂
and thank you for helping later 🙂
vast edge
Our agents do play the game, yes
still mist
Really? I wrote to support about this for a while, they asked me whether it was America or Canada, I think they said I could only apply here. 🙂
Thank You Tristan
Can we players be representatives too?
and I really like the new bug reporting part.
turbid eagle
I am curious how long it will take to fix your problem with error 4006. With me it takes almost 2 months 😦
turbid eagle
And what could I have done differently or better?
I had followed all the instructions and responded to them.
vast edge
Nothing - it's in the hands of the dev team. It's down to how long it takes them to figure out what the issue is in each individual account's case and get it resolved.
turbid eagle
ah ok, then your previous statement was just a bit misleading. I'm sorry.
Is there anything new about my account problem yet?
vast edge
Nope - it's got a bug/task filed for it, just pending
turbid eagle
Nope - it's got a bug/task filed for it, just pending
It seems, game is working now for me, many thx
vast edge
It seems, game is working now for me, many thx
Glad to hear it!
turbid eagle
I responded to the email. And thanks again.
devout onyx
Did you submit a support ticket?
Hello, I have also Error 4006 since 19th November, 10 sec after login on different devices (Android, Epic, Steam, iPhone). My girlfriend logs into the game from my computer. Everything works for her. I contacted support several times. They didn't help me either. Please forward my issue to the developers!
GLIDE66#75317
iOS 15.3
iPhone 11
vast edge
Hello, I have also Error 4006 since 19th November, 10 sec after login on differe...
Did you submit a ticket yet? You'd need to, for that
?support
modern gyroBOT
Use the in-game "Contact Us" button found in the Settings menu or our official support site.
Kabam Support
devout onyx
Did you submit a ticket yet? You'd need to, for that
I used this button and talked to support. I waited 3 months. I was simply shrugged off. I saw that you helped another player with a similar problem. Please help me!
vast edge
I used this button and talked to support. I waited 3 months. I was simply shrugg...
Ah yeah, I see the confusion. Looks like you filed a ticket around it a day or two ago, too - I'll forward it along to the QA team for investigation
devout onyx
Ah yeah, I see the confusion. Looks like you filed a ticket around it a day or t...
Yes, I wrote to support again yesterday. But they didn't answer me. Then I saw that you really helped the person. And I decided to contact you. Because I'm already desperate. Thanks for the answer and help!
vast edge
Yes, I wrote to support again yesterday. But they didn't answer me. Then I saw t...
Responses are targeted within 24 hours Mon-Fri
We're Saturday now, so a longer wait for a response is expected
Either way, you should be on the way to getting fixed up now!
devout onyx
Either way, you should be on the way to getting fixed up now!
Yes, I understand. Thanks for the help!
devout onyx
Either way, you should be on the way to getting fixed up now!
Hello! Can you please tell me how the investigation is going? It's been 10 days already. Nobody fixed anything.
GLIDE66#75317
iOS 15.3
iPhone 11
vast edge
Hello! Can you please tell me how the investigation is going? It's been 10 days ...
Looks like it's still just waiting
But either way, as I mentioned above, you've already been passed along to the QA team
And we don't provide follow-ups or ETAs past that point, since we really have no way of knowing how long a fix will take and can't do individualized follow-ups on a per-player basis
devout onyx
And we don't provide follow-ups or ETAs past that point, since we really have no...
I understand. Thanks for the quick response!