Account issue | Shop Titans | Page 1

heavy shard Nov 16, 2022, 5:04 PM

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I started playing this game with my iOS device when the game first came out and stopped 2 years ago and since then I just started back up on a new iOS device and thought my old account was lost since I do not remember any of the information. I decided I wanted to play on my pc so I opened steam and redownloaded the game but when i opened it to my surprise my old account launched back up. I would like to play my old account on my current iOS device but my new account(the one i created since i thought my old account was lost) is linked to the same email as my old one.

How do i get my old/main account on my current iOS?
Every time i do the cross connect on my current iOS i only see my new/alt account but on the PC when i do the same function i only see my old/main account but they are both using the same email.

Main/Old account
292Luke#27292

Alt/New account
Wide64Luke#45065

silk compass Nov 16, 2022, 5:05 PM

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heavy shard I started playing this game with my iOS device when the game first came out and ...

Can you create a cross platform acc on steam right now?

heavy shard Nov 16, 2022, 5:06 PM

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I did and both steam and my current iOS use the same email

silk compass Nov 16, 2022, 5:06 PM

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You should be able to connect to that on your current iOS through the settings

heavy shard Nov 16, 2022, 5:07 PM

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it only brings up the new/alt account when i do that

silk compass Nov 16, 2022, 5:07 PM

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heavy shard Nov 16, 2022, 5:07 PM

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correct

silk compass Nov 16, 2022, 5:07 PM

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That should work

heavy shard Nov 16, 2022, 5:08 PM

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it only brings up the new/alt account and not my old/main account

silk compass Nov 16, 2022, 5:09 PM

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Hmm, its best to make a support ticket then

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?support

marble nebulaBOT Nov 16, 2022, 5:09 PM

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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

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Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

silk compass Nov 16, 2022, 5:09 PM

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Dont forget to mention your username#12345 from both accounts

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Also mention them here in case Tristan has time to look at it, which is a small chance

heavy shard Nov 16, 2022, 5:14 PM

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ive been waiting for a reply since sunday from their support

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was hoping they would look at this from here

silk compass Nov 16, 2022, 5:18 PM

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This is not a place to skip the ticket que

heavy shard Nov 16, 2022, 5:20 PM

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not looking to skip anything, the contact support area says it should take roughly24 hours unless there is a tons of tickets.

#Account issue