#Purchased DLC not shown in app

1 messages · Page 1 of 1 (latest)

quasi pumice
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Meta Quest 3.
Self explanatory. I bought 2 bundles yesterday and I have the Meta invoices (paid)

In-app bundles/songs/experiences are still "BUY" protected.

I know there are other threads about the same problem but I can not read a solution there.

I've restarted glasses. Still same result.
All actions taken using just the glasses. No PC involved. No browser involved.

Thank you ^^

Bundles:
"Synth Riders: Lindsey Stirling Music Pack + Experience™"
And
"Synth Riders: Muse Music Pack + Experience™"

33422447617354541.jpg
tame current
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How is your network connection when running the game?

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For DLC, the game asks Meta what you own, and based on what Meta tells the game, the DLC is unlocked for you.

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Sometimes people need to connect their headset to the phone app to get their account recognized for this process. Sometimes people need to forget the network connection and reconnect to make sure Meta is authenticating their account correctly.

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Both these things are well worth trying.

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Next steps include making sure you have given the game all the permissions asked for (eg access to storage) and checking your log file (requires connection to a PC)

quasi pumice
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omg!
[PANIC MODE ON]

Trying things I've noticed I can't access my DLCs at all...
Then I checked mobile app, etc, (the things you recommended)... And whaaaat? My Horizon+ subscription ended yesterday.

I've figured out:

  • My Horizon+ subscription ended yesterday.
  • I didn't purchase Synth Riders in the first place... I own the game just because I was a Horizon+ member
  • I in fact bought:

Synth Riders: Cyberpunk Essentials
Synth Riders: Lindsey Stirling Music Pack + Experience™
Synth Riders: Muse Music Pack + Experience™
Synth Riders: Synthwave Essentials 2 + Experience™
Synth Riders: GosT - "Behemoth (Perturbator Remix)"
Imprescindibles del synthwave para Synth Riders Vol. 3
Synth Riders: Cyberpunk Essentials

(First 2 yesterday. The other ones along 2024-2025)

  • I've renewed my Horizon+ suscription
  • Now I can launch Synth Riders but I can not access any DLC...

(I promise I'll buy the game. I didn't know I was playing "for free")

Aaaaaaaaaragh !!!!

[PANIC MODE OFF]

quasi pumice
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As a sidenote: I can not "BUY" again my DLCs

(I know, I know. I'm trying to RECOVER my DLCs... But I couldn't resist to try ^^)

candid flame
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having the same issue, tried everything i could think of and nothing changed, uninstalled restarted and re-installed several times, reset headset to default settings ensured internet connection, disconnecting and re-connecting, nothing is working so far, all purchased DLC showing as not purchased in game

tame current
tame current
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You can’t double purchase on Meta and this is sometimes how you get the DLC to unlock.

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If either of you are able to connect your Quest to a PC I would love to see your AppLog.txt file - it’s either in the game install folder if you don’t have custom content

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Or it’s in the SynthRidersUC folder if you do

quasi pumice
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\Android\data\com.kluge.SynthRiders
And
\Android\obb\com.kluge.SynthRiders

No AppLog.txt

quasi pumice
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Ok. Problem is the file:

This PC > Quest 3 > Internal shared storage > SynthRidersUC > AppLog.txt

does not exist because the folder:

This PC > Quest 3 > Internal shared storage > SynthRidersUC

does not exist (in my glasses)

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Oooook. Folder is created the first time you access Custom songs (I haven't) and grant permissions ^^

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If you need me to take certain actions in-game so they get logged just ask ^^

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...

  • I've closed the app
  • Restart the app
  • Tried to buy "Sunset -The Midnight-" a song I've already bought long ago
    FAILED
  • Tried to buy "Synth Riders: Lindsey Stirling Music Pack + Experience™"
    FAILED
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After following those steps this is the AppLog file:

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Side Note:
As you can see I appear on the SCORES board with the song "Sunset"

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That's because I played that song... When I owned it XDXD

com.kluge.SynthRiders-20251114-222028.jpg
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Now "NOT PURCHASED"

candid flame
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looks like my applog file is full of failed db connections as well

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11/14/2025 10:56:38: [LogDebugger] - [Error] -- OnViewerPurchasesCallback Server response is not valid JSON., Using Cache

tame current
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11/14/2025 22:19:24: [LogDebugger] - [Error] -- OnViewerPurchasesCallback Server response is not valid JSON., Using Cache

11/14/2025 22:19:24: [LogDebugger] - [Error] -- OnViewerPurchasesCallback cacheServer response is not valid JSON.

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^ This is the problem

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The game is talking to Meta, asking for the information - and not getting a valid response from their server.

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So it then tries to look at your cache and that also fails.

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This is perfect, gives me something to talk to the team about. If I had to place a bet, I would say this winds up with me asking Meta whether there is an issue with their servers

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(In the past when this happens, that's what we do)

quasi pumice
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^^

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Thank you

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I've bought the game )not trivial if you have Horizon+)

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And cancelled H+ again.
So when it expires on dec. 14th I'll keep having the game on my library

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Thank you again

tame current
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@quasi pumice @candid flame - could you please confirm what version of Meta OS you have?

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I'm seeing some suggestion about v79.0 having IAP issues with games having a lot of DLC items (like us), so just want to see whether you're on latest Meta OS or not.

candid flame
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Out rn, will check in a bit, but said no updates available

tame current
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The two things we want to make sure are:

  • You're on the latest version of Synth Riders (even if the headset says there's no updates available, I don't trust it - we can confirm exactly from the Settings menu in game, there's a number bottom left of the menu list)
  • You're on the latest OS, and what version of the OS it is.
candid flame
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Synth Riders v2.5.15a1 is the version i'm using

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OS is v81.0 build 5131230.23080.520

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seems i am on an outdated version of the OS

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oh, wait, nvm the 83.0 is the test version

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when i look at the synth riders installed version externally it shows version 3.5.15a1 version code 1000

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strange, since i looked inside the game the version has changed, but still can't access the DLC

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switched to experimental version of synth riders and still unable to access the DLC

tame current
tame current
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If the store is not behaving well as this post is suggesting, then that could be having an impact here too

candid flame
tame current
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That's unexpected behaviour.

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It would normally return a "they own this!" response before you'd see that.

candid flame
candid flame
tame current
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Ignore the responses from Meta in that thread; they're just the usual agent replies

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What's interesting is what people are seeing here.

tame current
candid flame
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you can see the purchase window come up for a split second

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i was able to play one this morning i had thought i bought the entire pack of the lindsay stirling experience, but apparently i only got one song, so i bought the rest of the pack as a whole, then i couldn't play them anymore, i tried buying the whole set (game plus experiences) though i did not pay for the game and the lindsay stirling experience as i already had them, so it deducted that price from there, and it still wouldn't work, i got that from the oculus store instead of in game hoping that would make a difference, and it did not.

tame current
candid flame
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if you need me to do anything else, i've reinstalled it, cleared the cache, deleted all game info, reset all system settings to default, ensured the game has all permissions enabled, even if it doesn't really need them, changed from release to test and back, uninstalled, shut down and restarted then re-installed, and nothing yet lol

tame current
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Yeah it's definitely not you and it's not the game.

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I would lay money it's going to wind up on the Meta side of the fence

candid flame
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so probably meta's fault lol

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do you think this can be cleared up pretty quickly with them? or should i wait for steam to release it's new VR headset? lol

tame current
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One of the team turned up basically the same problem pointing at subscriptions

candid flame
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i have an active subscription that i paid for days ago when i purchased the headset

tame current
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We're not sure why yet - what I'm going to have to do is go to Meta and post something to them

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Just telling them what's happening, they may ask me for some Meta usernames so they can look at your accounts

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But I'll start asking them the question

candid flame
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i submitted a bug report to them as well, so hopefully that will help

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my username is the same on meta as it is here

tame current
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I admire your optimism 🤣

candid flame
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i wonder if i send them some candy lol

tame current
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that's my personal currency! 😄

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Ok! I've sent something off to Meta, we'll see what happens next - will keep you posted!

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They're generally pretty good, but not always over the weekends.

candid flame
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lol, i've got bags full of candy from halloween, but hopefully it won't take them long to fix the issue

tame current
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Yeah, fingers crossed! Will ping you with an update when we have one. Generally with these things Meta fixes on their side and things start working again on their own.

candid flame
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thanks, will keep an eye out, i'm usually on the game morning and evening

candid flame
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I did check to see if it might be effecting other in game purchases for other titles, it appears that the only game I have being affected by this is synth riders.

tame current
candid flame
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I have beat saber

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I got dlc on it to test

tame current
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Yeah, they don't do song-by-song DLCs IIRC

candid flame
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Oh?

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Hrm, any suggestions on another title to test on then?

tame current
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Oh! Looks like they still show a lot.

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Either way, unfortunately comparing game by game doesn't help

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We don't know what method they're using for their DLC, and they're also not in Horizon+ so not implicated with the subscriptions issue we're seeing another dev saying they're seeing

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We haven't touched the method we use for handling DLC in the store in probably about 6 months? The last change we made was to add our own caching because Meta's store has been so unreliable in this regard.

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But yeah, we haven't changed anything in how we ask the store what DLC you have etc.

candid flame
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Yeah, thought it might be helpful, I can try a horizon+ game too, just to see if that is something lol

tame current
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So there's not a lot we can do aside from ask Meta, "Guys, what did you change in the last few weeks that's making this break now?"

candid flame
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Lol, okay

tame current
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Yeah, we really do have to hear back from Meta.

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In the past, they've been good at responding when a partnered dev (which we are) asks them directly - just not always over a weekend

candid flame
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Yeah it's np, I can wait lol

tame current
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Appreciate it!

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As soon as I hear something I'll ping you back here.

candid flame
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Maybe they broke the way you guys check for purchases

tame current
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That's what's happened in the past, yes.

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We use the method they provide to do it, but it has definitely happened in the past that things have gone wrong on the server side for them.

quasi pumice
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Maybe too late (needed some rest, sorry):
Synth Riders: v3.5.15a2
Meta Horizon OS: v81.1034

tame current
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It's always good to just check off the checklist in case they need more info

tame current
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@candid flame I've heard back from Meta - they're taking a look into your account at the moment. Will ping you for more info if they ask!

candid flame
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Hopefully they can figure out what's going on and fix it lol

candid flame
tame current
tame current
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I've seen one other game make a similar report, and it's a big one

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So it will get fixed

candid flame
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that's good, at least it isn't an isolated incident that will be ignored forever lol

storm flint
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I joined the server to make a similar report, but seeing this so active, I'll simply add a "I have a near-identical issue" and will wait to see what the outcome from Meta is -- if it persists after this one resolves, I'll submit a different report, but otherwise thanks everyone here for handling it!

tame current
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Whether you're in Horizon+ or not etc.

storm flint
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I don't believe I'm in Horizon+ -- I bought the game standalone via the Meta store (Quest 3), then purchased a DLC pack through a Paypal transaction.
Previously I've bought DLC content in Synth Riders and it's been fine, it's only this latest pack that's inaccessible.

Like Nightphreak, when I click Buy again, the Meta Store window pops up for a split section and then re-closes. I can click Buy on other songs or packs and have the store appear and seemingly make further purchases.

I tried rebooting, and reinstalling the game. I don't have any of the log files as I've never connected it to my PC yet, but I'll grab all that stuff if things don't resolve -- I don't really want to co-opt and derail Nightphreak's bug thread!

restive tangle
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Jumping on the “I have this bug too”. I’m away from my headset, so I can’t give version details now. Definitely not a H+ user, purchased the game outright 2 years ago. DLC worked fine until recently. I spent an hour on chat with Meta support, they tried to push it into Synth Riders after usual stuff (restart, reinstall, etc) didn’t fix problem.

manic rain
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Let me check again because it seems my branch was not up to date and I'm missing some strings

sacred plover
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Copying this over from its own report:
I haven’t been able to play for almost a year due to some injuries. I just started it back up today and the various DLC I had purchased all says BUY again. I went to the new 80s side b and bought it, was successful because I did get charged. It never changed from BUY though. I shutdown the quest 2 and restarted. When I went in to synth riders it still said BUY for the bundle so I clicked it, the button changes from BUY to PROCESSING. It just sits there forever. I tried uninstalling and reinstalling, that didn’t. Change things, so it’s just stuck with no DLC.

candid flame
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seems this issue is spreading fast

tame current
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Anyone currently affected by this - would be interested to know if you're magically no longer impacted!

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@candid flame might be a good candidate to take a look?

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I hear rumours of a fix.. I'd like to confirm if that's the case. You may need to restart the headset first

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In theory, you shouldn't need to

candid flame
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sure, i'll have a peek, i've checked every day and no change so far, i checked a few hours ago, but i'll try again real fast

tame current
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But you never know.

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It's all server side

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Rumour is from about an hour ago

candid flame
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nope, still showing, i'll try uninstalling and reinstalling real fast

tame current
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It won't fix it

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The problem is on the server side, so you're fine as you are.

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We'll know it's working when there's no more of those log messages

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Thank you for checking!

candid flame
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i've been having intermittent network problems today, so it can't hurt

tame current
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Up to you! But for everyone else watching along - when this is fixed, you don't have to update. It will just work like magic!

candid flame
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yeah, still not working

quasi pumice
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Tried right now... All my DLCs are back !!

candid flame
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i'll check mine

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mine are good now too!!

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guess it was just too early last night

storm flint
tame current
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@sacred plover you should be OK too

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@restive tangle same for you, all should be good! I'm marking this one Resolved

restive tangle
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Yes, confirmed. DLC back to normal!