#unofficial-troubleshooting

1 messages · Page 58 of 1

grizzled tendon
#

I went back to 511.79

#

512.xx was not working right in some stuff, had odd flashing in DX9 games of all things

frozen monolith
#

hi uh, just wonder if any other person got it too,

It's been a while since i played div 2 , so i decided to play it again.

when i open the div2, and played for a while
it just simply crashed my pc out

i've tried with other games and it didn't crash.
i wonder if this a known issue

grizzled tendon
#

very known issue.

#

reboot, might go away for a while.

#

I would scroll this chat back a bit, see what fixes people have tried.

frozen monolith
#

noted, thank you Moonie

grizzled tendon
# frozen monolith noted, thank you Moonie

No problem. The 'reddit fix #1' people talk about with turning off Exploit Protection on the game executable does work but is an ugly thing to have to do in on my opinion. I did it, it works, so gl.

#

still doesn't solve the forever load and login times but there you go.

sterile finch
dire phoenix
#

Why would you overclock your oven more 🤣

lofty heart
#

Im having controller problems. I can't seem to aim. I try holding L2 and it just glitches back and forth between aiming and not aiming. I'm using DS4. I don't have this problem with other games, I can't seem to narrow down any in-game options that would mess with anything.

lofty heart
#

Nvm either I needed to emulate it as a 360 controller, or I solved a latency issue lol

peak sigil
#

I've been getting a ton of crashes lately - All seem related to something with the inventory. Clan mates have been experiencing the same thing. Anyone else?

heady kraken
peak sigil
#

Specifically with regards to being in inventory?

#

I mean, i have always had crashes in general. These days they mostly happen when i am in inventory same with clan mates

frosty tendon
#

Has ubisoft made any official statement regarding fixing the constant crashes and absurdly long loading screens? When is the next patch coming out?

rose lotus
pine vault
#

Yannick on Twitter: "We are investigating the reports of stability issues. I'm not sure why you're under the impression that we would wait for TU16 to deploy fixes if we have them. We already made 15.1 and 15.2 to deploy urgent fixes, we will do it again if we can"

heady kraken
north crag
#

Omfg it crashed AGAIN

#

I can complain all I want, but the fix I have to wait.

#

It was working in a couple days and now it crashed.

rose lotus
north crag
#

It seems to crash after the final phase of the pentagon mission, It happens on xbox one long ago.

#

Its all fine now.

rose lotus
#

Trust me, it won't be fine later

remote quest
#

Yea right, don't know how we even dare to get the impression... maybe because the crashing issue(s) and more buggy nonsense persists for month and even longer by now, but yeah how dare we

lofty heart
#

Is Servers down

#

Literally won’t let me go on without crashing

rose lotus
north crag
#

And release..

rose lotus
#

And release...

#

So I'm pretty much done with the game for now

north crag
#

Was Division 1 also unstable during launch or open beta?

rose lotus
#

Can't remember ever crashing in Div 1

#

Then again I came into the game late

#

Anyways, the crashes have pretty much have me excited for upcoming Outriders expansion

lofty heart
#

Div 1 never really had any problems was one of the best games ngl

frosty tendon
rose lotus
gleaming dust
#

Does this chat count for hardware related topics?
If so, I've been having an issue with my ps4 where I've been getting a bit of input lag no matter which controller I use
Would an external hardrive being connected be the source?

worn yarrow
#

Hardware is fine, as long as it stays somewhat div2 related.

gleaming dust
#

Okay, it also happens when I play the division 2

#

I drift while aiming my mantis sniper rifle in Tom Clancy's the division two

unique talon
#

Has there been any news or communication regarding an eta on the PC crash fix, have crashed 3 times in the space of 45 minutes this morning.

worn yarrow
#

Being looked into, fix will deploy as soon as it's ready.

solemn quarry
#

Does only my game crashes without the any error msg? I got PC (Intel Core i7 9th Gen, 32GB RAM, RTX 2060, drivers updated, game installed on SSD drive, computer was recently cleaned, thermal gel is fresh) I checked game file integrity, reinstalled once, disabled DX12. CPU/GPU/RAM usage prior and right after the crash is normal. Edit. also Corsair iCue RGB and MSI Mystic Light is disabled in game options

rose lotus
hollow zenith
#

@rose lotus I get you are disappointed but please refrain from the constant negativity. Besides, Yannick has already put out a statement saying they are looking into it. No ETA but still, solid confirmation they are working on it.

rose lotus
#

You'll have to forgive me if I don't believe him

topaz stone
#

I have had the same crashing issues on pc for a long time, i came back to the game after a long break and the past few days ive had no issues, knock on wood, could be anything or they could be doing things in the backend. I feel like they have made changes already just not announced yet.

hollow zenith
soft furnace
#

Can anyone help me?

im trying a pistol build from time to time, but sometimes and especially when in countdown, the hud element with weapon magazine etc is inside my crosshair making me miss 90% of my shot, cause i cannot focus.

i have posted some images to imgur,

i have tried editing hud trough ui, but its a non movable element.
i have tried changing settings that have anything to do with ui no luck so far.

can anyone help me with this?

https://imgur.com/a/rm70V8J

#

i think its more noticable when playing countdown, because of the non respawn message. The additionbal height makes it go trough the crossahair.

Left shoulder is less bad, still bad, then the right shoulder.

when doing normal content, with respawn enabled the impact is less, but still pressent.

I would like to drag it somewhere else, i dont care where. but its to much in my face.

it seems i only notice it when using a pistol.

timber willow
# topaz stone I have had the same crashing issues on pc for a long time, i came back to the g...

Yeah, it's been crashing at least once per session, appr once per hour but often within the first 10 minutes, for like a year now. It just freezes and need termination by Task Manager. I kinda given up hope they'll ever fix that. It might be an audio thing, perhaps the anti-cheat, I don't know. It happens playing solo or in coop, walking down the street or in the middle of a fight. And now I can't move forward with the manhunt either. The second key never dropped, or Kelso bugged it, says "0 keys" and mission is still active even though target was killed weeks ago. I also killed the 3rd target (Chang) today, but progress is of course locked at the 2nd key. Tried to report this as a bug, got a time-out. Tried to post on a thread in the forums, server wouldn't let me. Seems not much is working...

scarlet brook
#

😔 i usually crash once/session recently to
wether it be 15-20 minutes in, or an hour+ in
Ryzen 9 5900X,RTX-3070 Founders Edition, 32 GB of Ram, game is on a SSD

quiet wagon
#

anyone else having a dismal experience lately on PC with constant crashes or disconnects

river trench
#

please increase crash issues priority, months without content & playing fine, now we have new content I cant even get off the character selection without the game crashing :/

muted jackal
#

if only they fixed the crashing on pc during the pts, this issue should not exist.

lofty heart
#

So during the day my game didn't crashed
but now it starts crashing way too much
almost like crashes are set to start at an specific hour for me lol

balmy cedar
#

i cant believe this

#

i cant even get into my game

#

it crashes at the anticheat screen thing

#

im not cheating btw

lofty heart
#

🤨

karmic pier
#

Does anyone else get a huge fps flux, you can one second be at 118fps but you turn to look at something, and you're 62fps, I don't know why this is the most inconsistent fps game I have

lofty heart
karmic pier
#

I have been playing on lowest settings for probably a year and 75% resolution scale from 1440p, I seem to experience it often when I face something with lot of polygons, or I don't know

lofty heart
#

i just do it with 50% and 1920 bc i want the game to look perfect and fast

idle hamlet
#

its the jammer i think but i cant reach it

humble oracle
north crag
#

Is there a way to lower cpu usage in the game?

humble oracle
#

use the frame rate limiter

lofty heart
#

So, have they told us when they're going to fix the crashes?

scarlet brook
#

a 4 core 8 thread CPU is starting to not be enough in 2022

#

youll prop want a 6 core 12 thread or better CPU

north crag
#

Oh crap, I mean high memory usage.

#

😅

velvet tusk
#

did they patch? im not getting the teardrop logo stutter anymore

humble oracle
#

yup

kind barn
#

Personally noticed the game despises being tabbed out of. Since I reduced doing it close to zero, crash rate has dropped signifficantly.

humble oracle
#

really? I alt-tab all the time, and rarely crash (approx once every 3-5 hours)

kind barn
#

You call that rarely crash? When I don't alt tab I can run a continuous session during the weekend without a single crash

#

Well I guess for Div 2 standards a crash every three hours could be considered rare

humble oracle
#

rarely compared to what many people complain of, I mean

#

my approximation is very much an approximation, though - sometimes I'll crash twice in 10 minutes, other times I'll play 15 hours over a few days without a single crash

rose lotus
humble oracle
#

it feels like a blessing reading others' complaints, but yeah - compared to most games it's still pretty bad (only games I recall having major crashing issues are the Bethesda Fallout/Elder Scrolls games - and only then when MUBAR (modded up beyond all recognition) - which seemed pretty fair in the circumstances)

kind barn
#

Div2 is a very picky game considering PC stats

#

It only got bearable after I upgraded my CPU, but all other games suffered from that as well, so it was more or less necessary and curing Div2 was just a sort of side effect

tacit pilot
#

I keep getting div 2 not responding randomly, but it seems to be linked with this error [Session "dc3a3596-71e1-45a3-b2ea-39ad5322fe51" failed to start with the following error: 0xC0000022] in the event log. this is the only game I play this error pops up.

#

ive verified game files and reinstalled windows

glacial hare
#

im lvl 14 on expertise trying to reach lvl 15 im stuck on 138 0f 200 donating items to reach lvl 15 im stuck on 138 is their something wrong with the expertise ?

karmic pier
#

Before this update, I never lag out, after this update, I lag every 2 minutes or so

#

Is this because garbage servers or is my internet bad, I'm so sick of this

north crag
#

CPU is fine.

scarlet brook
plush tusk
rose lotus
lofty heart
formal coral
#

Q: PS5. D2. Getting the “Can’t find game/app. To start, connect the USB storage drive …”
How can I get around that? The drive I’ve had it on was formatted, which I didn’t realise until later on. And PS Store isn’t giving me a purchase option (in library). Thankfully I have D1 installed. But D2 is where I’m stuck. TYIA

humble oracle
mossy mason
#

Xbox: does it happen to anyone here that you see the voice icon on your char and on other chars, but noone can hear you and you can't hear them?

#

seems to be somewhat random, other times I can hear people speaking in-game no problem

humble oracle
#

just need 98 more hours of testing to make sure it wasn't a fluke

scarlet brook
#

so maybe if your haveing crashes on PC go into task manager -> services -> Find EAC -> set its core affinity to run on core-0

#

i have a 5900X so its cores 0-23

rose lotus
trim crow
#

It's a mixture of confirmation bias (it works for me, why shouldn't it work for you) and treating the symptoms (but not the root cause).

#

i.e. not ALT-TABbing reduces crashes for you. Not because the game hates alt-tabbing but it reduces the footprint of other apps in your system, therefore reducing the odds that Div2 will try to overwrite something that makes Windows unhappy (which is why the WEP exclusions 'work')

#

All these 'cures' are either stupid, dangerous or work intermittently. And I use all of them because what choice do you have? (Play on console!). I know this much, I'm never ever pre-ordering / buying a Ubi game like this until at least a year or TWO after release.

formal coral
bright talon
#

Hallo can someone clarify which is level is currently max expertise level?

#

I reached lvl 20 but could go higher since some items (skills) are not at level 10yet

#

so does it make sence to go higher than 20? or is the cap at 20?

humble oracle
north crag
#

Well it crashed while I did two bounties. XD

shrewd helm
#

Anyone else experiencing a much higher than usual level of crashing today? I've crashed maybe once every three days in the past but I've crashed out to desktop 7-8 time today.

junior agate
trim crow
#

If it was something predictable...

#

I'd play for a season... fine. Next update... crash city. Leave for the rest of the season. Come back. Fine... next TU. Although this last TU for Div 2 had something new. I'd never before crashed during the intro scenes. You know the post from players wondering why the was a pawse during the Snowdrop ad? I crashed once at that point. Are any other crytek engine games like this? Lumberyard is based on Cryengine too... poof.. New World bugs. Star Citizen never releases. It's the engine! It all makes sense now! - FYI, I had my PCs restarted. Then used ISLC. Started Div2, left it at the login screen for 5 mins. Then only play. So far... 1 crash per DAY. So either Massive has done something or this voodoo thing really works.

halcyon charm
#

Four months later: crashes fixed yet?

humble oracle
#

scroll up a bit and you'll get the picture

olive reef
#

Is there any way to validate game files or repair the game? Ever since patch this morning I get a Launch Error for Easy Anti-Cheat message saying I have an "Unknown file version (TheDivision2.exe)" and that it cannot continue because of unrecognized game client.

deft talon
#

in the ubi connect app, go to the games tab, click into div 2, and select properties in the in the left menu, in there is the option to verify files

olive reef
#

thank you

#

I validated and repaired the files, now it says invalid game executable. It shows the path for the executable, everything is there but idk div2shrug I spose a full game reinstall is next

scenic badger
#

It got worse since last week

quick pollen
#

I am struggling, I cant even get my game to work at all before a crash. As soon as I hit the main menu after the loading screen it crashes, cant even adjust settings. Any advice? Already tried clearing my shader cache

quick pollen
#

Cant even change the priority for The Division in task manager. Wtf

mystic spruce
#

any word on a fix for the non-stop BRAVO-04 errors during loading screen (pc version), since the recent update?

fathom nacelle
#

ubisoft fix ur servers

ivory inlet
#

is uplay down rn?

#

i get the message "a ubisoft service is currently unavailable. please try again later."

upper mountain
#

i could start uplay but getting Bravo-04 error for a while

stuck merlin
#

is someone going to acknowledge this is a widespread problem with Uplay Connect? this is all over twitter and reddit and for multiple Ubisoft games.

uneven flare
#

Having a Problem with Ubisoft Connect Server unavailable? anyone having the same problems

hoary fractal
#

everyone

uneven flare
hoary fractal
#

in UK, germany, USA, Canada, italy

stuck merlin
#

yep

hoary fractal
#

so far

uneven flare
#

I'm on Asia yet having problems

steady fiber
uneven flare
reef oasis
#

What is ubisoft is doing to resolve this issue?

#

it's happening after that server maintenance

sharp jay
#

I can’t even play future soldier

steady fiber
steady fiber
#

Something is going on with the Ubisoft service.

tepid shale
dusk raven
#

yay, i was able to login

tepid shale
warm bramble
#

anyone know why it doesnt say what region im in when i look at the social tab when it does normally show me?

#

green wifi bars but shows nothing else

#

because im pretty sure im stuck in us west servers after using vpn a week or two ago

#

i have high ping but it says that its fine (no option to find better server)

sinful pumice
#

I thought it was free, lol. 🤣 🤦🏻‍♂️ I can't afford Plus yet.

rotund falcon
#

the game freezes and stutters since update for me basically unplayable.

humble oracle
#

Try verifying files again if you haven't already

north crag
#

Did they fix the crash issue or is it still going on?

north crag
#

Hmm, It could be that MemReduct makes my game crashed 3 times.

#

I removed the program entirely and restarted my laptop.

dire phoenix
wanton pond
#

the game is crashing a lot after the latest update

quick pollen
#

Already did all that

karmic hemlock
#

Bravo errors are network/connectivity related

quick pollen
#

i think the crashing im getting is from easyanticheat

glass tapir
#

Anyone else experiencing game freezing, closing suddenly randomly? I have mid-range hardware, 1440p, dx12 not enabled, win11, all drivers (nVidia, windows) up to date. Not sure what issue is, even having dx12 enabled it would crash hard. Freezing started more after the recent update, either works for 10 mins or 4 hours before it finally freezes.

kind barn
#

Happens to a lot of people. The list of possible fixes is endless as of now:

  1. Disable VPNS
  2. Disable in-game overlays
  3. Do not alt-tab the game at all
  4. Have little background processes
  5. Play at the right time
  6. Upgrade CPU
  7. Get out your wand and apply dark magic to it
rose lotus
scenic badger
#

For some reason, the connection lost errors are getting worse and worse and worse by the day

#

What's going on

shrewd frigate
wanton pond
#

Im pretty sure TU15.3 brought in a new crash type, not the ones we encountered before. There’s a system dialogue that says the games not responding instead of the game just closing instantly

kind barn
#

Haven't encountered it. Any patterns?

wanton pond
queen falcon
#

Ah, the random Delta / connection error during loading. I get that at least once per session. Especially if I just started. Getting booted to the main screen from like 80 or 90% completed is so fun. At least the second time around the game loads faster

wanton pond
queen falcon
north crag
#

My laptop has 8 GBs of RAM.

#

And when its running its at like 90-94% RAM usage..

#

Even if my Browser is closed.

#

Maybe I should upgrade my gaming laptop's RAM?

#

GTX 1050 TI and Intel Core i7 7700HQ is fine, but should I increase RAM?

humble yoke
north crag
#

I mean it runs fine on 8gb but the one thing that bothers me is the high memory usage percentage.

humble yoke
north crag
#

Welp, thats the problem, Idk how to open a laptop and adding more ram to it.

humble yoke
north crag
#

Im using a omen gaming laptop

#

I got it since...I think 2017 or 2018.

humble oracle
#

laptops are far more awkward to open up than desktops, you generally have to take out quite a few pieces to reach the bit you need to change (or replace, if there's no spare slots)

humble yoke
#

Find the model number of it and do a little research. You can most likely find what you need with a little leg work. If its a "Gaming laptop" chances are someone put up a video about it.

north crag
#

It is a gaming laptop lol.

scarlet brook
gilded fractal
#

Is anyone else having weird FPS drops on higher end PCs? I'm running (atleast to me) a pretty decent rig and I'm having troubles maintaining 60fps. This only happens in Open Environments though, locations like Safe Houses or Underground areas are fine and I can maintain a steady 60+fps. Anyone can give me some advice?

My Specs:

CPU: Intel I7 - 12700F
GPU: RTX 3060
Ram: 16GB

#

To add on this, I was running the game on Highest Graphical Settings while resolution remained at 1080p. What is confusing to me is when I run Ghost Recon Breakpoint on the highest settings with the Resolution Scaling bumped up to 130%, I can maintain a consistent 75fps while Div 2 struggles... pretty badly to maintain 60fps and periodically tanks to 40fps

kind barn
#

Div2 is poorly optimised for intel. At least that is my headcannon theory. It ran horribly on my intel CPU I had for years and now that I upgraded to a Ryzen I haven't had issues.

In General Div2 is very picky on what it likes to run on

gilded fractal
#

Thanks for the heads-up. I was worried my CPU or GPU was defective so I ran most of the other games I had and wasn't having any issue whatsoever

kind barn
#

Yeah, in General it is not a good idea to take Division as a measure for anything hardware related. Just because it stutters, freezes and crashes, doesn't mean your build is garbage. It just means Div2 is really mad at you for daring to have that specific combo of components

gilded fractal
#

Yeah, thanks for letting me know. Thanks for the help dude, I really appreciate it!

kind barn
#

No worries

north crag
#

Okay this crashing is pissing me off now.

#

Makes me want to break my laptop in half.

raven zinc
#

So uh

#

I go to the White House to decrypt the fourth file and Kelso straight up just isn't there

#

I did the entire manhunt solo so far so idk what's going on

#

Used to be that I'd enter the White House and the mission to use the keys would automatically start, now it just doesn't at all

#

Anyone else have this issue?

main bramble
#

Hey question for anyone here on PC
when I use the firewall shield and it breaks it causes my FPS to tank
for a few second from 112 to 8

#

here is a video

humble oracle
drifting cairn
#

I just got the Division 2 and started playing a day ago. As soon I got in I noticed that whenever I aim down the sights of my gun, my aim randomly jumps around my screen and usually goes to the sky whenever I try and aim.

dire phoenix
# main bramble

Nothing u can do its spaghetti mess of a code massive devs made up

scarlet brook
#

has there been any news from the devs on when the random crashes will be fixed

shrewd frigate
opaque rain
#

Anyone getting delta-05 errors when trying to log in?

gray bloom
#

Not that I know of you shouldn’t be far as I know

opaque rain
#

Getting it since last maintenance delta-05 or foxtrot-01 when trying to log in

#

This is on pc by the way

tropic moon
jovial bear
# main bramble

you are not alone similar thing happened to me then game crashed several times

jovial bear
thorn marten
#

Is there any reason I didn't get the specs from the year 1 bundle when i purchased it

gentle cargo
#

Is there a way to self-destruct and go down using skills in the safe area of the White House? Maybe I just don't know, but I was very surprised to see that they were using decoys and hives in the safe areas.

lavish owl
shrewd helm
#

So I’m replying the Daniel’s manhunt and the very last add never spawned in thru a door, but it’s still telling me to clear the area. Can’t shoot through the door. Have run back thru the whole level. Am I out of luck?

#

Wait never mind, I left and it let me complete it anyway

hot gust
#

Hi. Not sure if this is the right channel but for several days (if not weeks) i have the notification on the lower for new projects. No matter how many times i check or even complete projects, the orange exclamation remains even at projects desk. Is this a bug?

shrewd helm
#

Same here! I haven’t been able to figure it out either

humble oracle
#

@hot gust @shrewd helm there's a daily project (run a mission for bonus xp) that's only available if you buy the season pass, and without it you can never clear that notification because you can't view that project. Annoying, but you get used to it.

stone coral
#

How do I get an ivory key after I killed all base game hunters I am missing 1

#

Never mind it spawned in the White House.

thorn marten
hollow jungle
#

You still have to farm the points to add to the tree

lofty heart
#

hello is there any fix for the freeze/crash ?

hollow jungle
#

In about 3 more weeks @lofty heart

rancid glacier
#

anyone keep getting this trying to load in

rocky beacon
boreal pendant
rocky beacon
rocky beacon
timid crow
#

When is DX12 going to be a stable API again to use in Dvision 2? Its been an issue since release, does Massive even bother with it? Anyone have hacky fix to get DX12 to run on nvidia card in a stable enough conditions?

lavish owl
#

But when games have dx12 or vulkan, dx12 runs fine

near vapor
rigid mulch
#

I crashed less after I switched to DX12 but that might be placebo. Still, I've had it on for most of the time I've been playing and the rampant crashing that's been bothering everyone else hasn't been hitting me as much