SN unitycrashhandler64.exe | Hello Neighbor Games | Page 1

gilded gulch Oct 22, 2024, 8:25 AM

#

Hi! i'm tryin to play secret neighbor and it is been 5 months i cannot play secret neighbor cause of unitycrashhandler64.exe
Please someone help me how to fix it

heady gust Oct 22, 2024, 8:43 AM

#

Adding this just for info.

jaunty gust Oct 22, 2024, 8:57 AM

#

As a first step, please follow our troubleshooting guide here: https://tinybuildgames.zendesk.com/hc/en-us/articles/20397004865684-The-game-doesn-t-start. Let us know if it persists.

gilded gulch Oct 22, 2024, 9:01 AM

#

jaunty gust As a first step, please follow our troubleshooting guide here: https://tinybuild...

I keep trying all but it is still happening

jaunty gust Oct 22, 2024, 9:01 AM

#

Could you please provide us with your dxdiag.txt? Press Windows + R, type dxdiag, hit Enter, click Save All Information, and save the file as dxdiag.txt.

gilded gulch Oct 22, 2024, 9:09 AM

#

#

it started again

#

i can't use the dxdiag even if i tried it still happening

jaunty gust Oct 22, 2024, 9:11 AM

#

Hi! Your dxdiag.txt is not meant to fix the issue but to provide us with the necessary information to investigate it. You can find more detailed instructions about how to get the required file here.

gilded gulch Oct 22, 2024, 9:12 AM

#

I already tried it 3 times and press save all information but it keep happening

jaunty gust Oct 22, 2024, 9:13 AM

#

After pressing save all information, you'll be prompted to store the .txt file somewhere. You should then take this file from the folder it is saved under and share it with me here. Thank you!

gilded gulch Oct 22, 2024, 9:14 AM

#

jaunty gust After pressing save all information, you'll be prompted to store the .txt file s...

I already save it

jaunty gust Oct 22, 2024, 9:14 AM

#

Then please share it here 🙂

gilded gulch Oct 22, 2024, 9:14 AM

#

#

#

The file

#

The blue one that my mouse

jaunty gust Oct 22, 2024, 9:15 AM

#

Please share the file in this conversation. To do that, you can either drag & drop it or use the "+" sign and select Upload a file.

gilded gulch Oct 22, 2024, 9:19 AM

#

📎 DxDiag.txt

#

there

#

Day without secret neighbour:😭😭😭

jaunty gust Oct 22, 2024, 9:24 AM

#

Hi! It would seem that your GPU drivers are not up-to-date. You can do that from Nvidia's site here: https://www.nvidia.com/en-us/drivers/.

Additionally, please make sure one more time that you have followed all steps provided here: https://tinybuildgames.zendesk.com/hc/en-us/articles/20397004865684-The-game-doesn-t-start.

gilded gulch Oct 22, 2024, 9:29 AM

#

Please give a tutorial how to update GPU drivers

#

#

@jaunty gust uhh you there?

#

My secret neighbor when i start it. it work properly then after the black screen and it saying photosentivity warning the game suddenly not responding and the sound effect like being cut2 and then unitycrashhandler64.exe pop up and saying the screen

#

why Secret neighbor suddenly turned into Secret Neighbor.exe?

gilded gulch Oct 22, 2024, 11:27 AM

#

@jaunty gust yo i tried everything even upgrading the gpu but it still happening 😦

#SN unitycrashhandler64.exe