Hello Neighbor Diarie's | Hello Neighbor Games | Page 1

bitter roost Dec 6, 2023, 4:39 PM

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I can't buy the game, when I press buy nothing appears and it says purchase not completed, I really want to play Hello Neighbor Nicky's Diarie's so help me please!!

naive lake Dec 6, 2023, 4:56 PM

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Hey! Thank you for reporting this to us. We're aware of purchase-related issues and working on a patch. We appreciate your patience.

bitter roost Dec 6, 2023, 5:02 PM

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Thank you

bitter roost Dec 6, 2023, 5:18 PM

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If it continues like this, tomorrow I'll ask again??

naive lake Dec 6, 2023, 5:20 PM

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No need! 🙂 We will immediately announce any patches or updates on the server as soon as they are released.

bitter roost Dec 6, 2023, 5:21 PM

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Thank you! Sorry to bother

naive lake Dec 6, 2023, 5:22 PM

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bitter roost Thank you! Sorry to bother

No bother at all; our apologies for the issue! Imbirheart

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@bitter roost could you please provide us with some screenshots of the message you get when trying to purchase the game? It would help our devs.

Also, we strongly advise taking a look at Google's guide here: https://support.google.com/paymentscenter/answer/9034675.

bitter roost Dec 6, 2023, 6:07 PM

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Could it be video?

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bitter roost Dec 6, 2023, 6:45 PM

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Are there more people with this problem??

naive lake Dec 6, 2023, 6:51 PM

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Hey, thank you for the video! Imbirheart

Have you also followed the instructions on Google's FAQ? Sometimes issues like that could also happen due to low balance, etc.

bitter roost Dec 6, 2023, 7:03 PM

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I haven't found anything like this problem, why have you never had this error

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I hope you can solve it because I love Hello Neighbor and if you release others for Android I will definitely play

naive lake Dec 6, 2023, 7:07 PM

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Thank you for your kind words; rest assured, we're looking into this.

bitter roost Dec 6, 2023, 7:58 PM

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Did anyone else have this same problem?

cunning summit Dec 6, 2023, 8:39 PM

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This problem persists on ios, when it came out late night PST yesterday for me (around 11pm) I couldn’t buy it either

naive lake Dec 6, 2023, 9:38 PM

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cunning summit This problem persists on ios, when it came out late night PST yesterday for me (...

We're aware of this and working on releasing a fix as soon as possible! Thank you for your patience. 🙂

bitter roost Dec 6, 2023, 9:51 PM

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Thank you for the patience you have with us!

bitter roost Dec 7, 2023, 12:39 PM

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Good morning, will the fix still arrive this week?

naive lake Dec 7, 2023, 12:42 PM

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bitter roost Good morning, will the fix still arrive this week?

Hey Marco! 🙂 We're working on a fix as we speak; hopefully, we'll have more news to share soon. Thank you for your patience Imbirheart

bitter roost Dec 7, 2023, 12:53 PM

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Thank you

bitter roost Dec 7, 2023, 8:01 PM

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Even with this fix 1.4.2 I couldn't buy it😞

naive lake Dec 8, 2023, 10:40 AM

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bitter roost Even with this fix 1.4.2 I couldn't buy it😞

Hey, thank you for letting us know. Our team is investigating. Could you please confirm once again that:

You've followed Google's guide here https://support.google.com/paymentscenter/answer/9034675
You have no active parental controls/restrictions on your device.

bitter roost Dec 8, 2023, 12:54 PM

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I don't have parental control, I'll look at Google's Guide here

bitter roost Dec 12, 2023, 12:32 AM

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Have you already found the reason for this bug?

naive lake Dec 12, 2023, 11:34 AM

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bitter roost Have you already found the reason for this bug?

Hey! We have not seen any similar issues lately. Could you confirm that you've tried the instructions on Google's FAQ?

Please also make sure that your phone is up-to-date and that you have enough funds in your payment account. Then, try completely removing the game (use Clear Data under the App Storage settings before removing it) and reinstalling it again.

bitter roost Dec 13, 2023, 5:36 PM

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Okay, I'll try, is it because the cell phone may not be compatible with the game?

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I managed to buy Hello Neighbor 1 because it appeared there, buy act 2 and the rest of its story, but in this case you can only buy it for what is buggy for me

naive lake Dec 14, 2023, 7:57 AM

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I honestly do not think it has to do with compatibility, but for reference, could you tell me what your exact phone model is and if the above troubleshooting steps helped? Thank you! 🙂

bitter roost Dec 14, 2023, 9:31 PM

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My phone is Moto g22

naive lake Dec 15, 2023, 12:22 PM

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bitter roost My phone is Moto g22

The phone is indeed not among the officially supported ones, but since you are able to play, purchasing it should also work.

Please keep in mind that the developers are currently working on a new patch that may resolve the issue you are experiencing. Stay tuned for announcements with more information.

bitter roost Dec 15, 2023, 1:36 PM

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Ok, I'm sorry for bothering you all these days

naive lake Dec 15, 2023, 4:20 PM

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bitter roost Ok, I'm sorry for bothering you all these days

No bother at all! Thanks to your reports, we have now identified issues and working on fixes. Please keep an eye out for future patches as they should address that. Let us know if you're still unable to purchase the game after updating, and have a great weekened ahead! 🙂

#Hello Neighbor Diarie's