#I can't log in to the game.Endless loading screen

1 messages · Page 1 of 1 (latest)

blazing viper
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After viewing all the logos, I just don't have any buttons.

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split rapids
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Hey! Try running the game for a second time, and if it happens again, then reinstall the game and make sure that your Windows & GPU drivers are up-to-date.

blazing viper
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I updated everything but the problem remained

split rapids
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Please try the following and let us know if it's fixed:

  • Check if your internet connection, and especially latency, is optimized for gaming;
  • Completely delete any file on your Secret Neighbor installation folder and rename (to anything) your "Secret Neighbour" folder under %UserProfile%\AppData\LocalLow\Hologryph;
  • Reinstall the game and run it again;
  • Let us know what your PC specifications are and provide a link to your Steam account.
blazing viper
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1.The Internet connection is good and the folder has been deleted.
2.I reinstalled the game several times.
Do I need to write a nickname in Steam? Or send it in some other way.

split rapids
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Please remember that you have to delete both the installation and Secret Neighbour folder mentioned above, before reinstalling.

Just copy the link to your account and share it here, together with your exact PC specifications.

blazing viper
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Unfortunately, at the moment it is not possible to send the link due to problems with Steam. But I can give the account name xxxnikolaxxx5

Here are my exact specs:
CPU:Intel Core i3-505U CPU @ 2.00Hz 2.00 GHz
GPU: intel HD Graphics 5500
RAM: 12

split rapids
blazing viper
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Ok, thank you.

split rapids
#

You can always try updating your GPU drivers, make sure the bare minimum runs as background processes, and use the lowest graphic settings possible.

However, to play as intended, a hardware upgrade is advised.