tier 4 upgrade caused crash and loss of cards and sugar.

[still forum]

I had the gold skirmish queen within my grasp 🫠

started with 2 of the purple/tier 3 skirmish queens, and 3 blue/tier 2 skirmish queens, i paid the 90 sugar to upgrade the tier 2s but- game crashed. not only did I lose 90 sugar, but 3 of my tier 2 queen cards!

at the end of it all, I have no sugar and feeling the frustration of almost having a gold queen that I worked for and technically should have.

[full parrot]

Hello! This bug is quite rare, we need additional information about it. Also, it is important for us to clarify what version of the application you are on. This can be seen in the main menu under the name of the game. And what platform are you on, Android or iOS?

[still forum]

Hi! thank you for responding.
I'm running on IOS, BETA v5.7.2

[still forum]

is it possible to have those lost cards reinstated? thank you.

[full parrot]

Thanks for the clarification! We need more information about this problem. For this we will need a log file from your device. But yes, unfortunately, the lost cards cannot be restored.

To do this, follow these instructions:

1. Go to the settings menu.
2. Click on the ant icon.
3. Click on the last two developers simultaneously and wait a few seconds, they will fall down.
   With these actions you will copy the necessary information to the clipboard.
   Then, paste the text and send it.

[still forum]

unfortunately, the character limit was reached, so I've attached it as a text file.