The premium version does not work

[winter phoenix]

I bought the premium version, but it doesn't work for me, and I think this is a bug.Unfortunately the purchase region is blockedMy problem is the same. If you have a solution, please help. Thanks

[west eagle]

I saw 3 people from Iran have this bug and 2 from Italy. By any chance do you live in either of those countries?

[vivid sigil]

You need to contact steam support regarding a refund

SMG cannot process purchases from any geo-restricted region (it's also why you can't purchase gems in-app) - no idea why Steam lets it be processed but yeah

[west eagle]

Is there a list of countries that are restricted?

[vivid sigil]

Not really, it can change & we don't get notified when it does - if I recall correctly it is based on "any country currently embargoed by the US"

So an obvious example would be North Korea, purchases cannot be processed if your purchase region is there

[winter phoenix]

I am from Iran, do you think I should create a new account, will the problem be solved with a non-Iranian email?

[high sedge]

im not sure if its linked to email or IP address

[high sedge]

i really dont know, i hope someone wise will come along to assist you 🙂