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#đă»tickets-customer-care
fading lagoon
marble surge
@Moderator / @Support â HELP NEEDED (Ticket #12635)
Iâm stuck in a support loop for my Garage Level 16 account (Monu). Support confirmed they found the account via my Facebook ID, but they keep sending automated replies about Gmail. The Facebook link is gone and I can't get back in.
Can a CM or Mod please help me get this escalated to a technical lead? I've been trying for weeks and don't want to lose years of progress.
Ticket: 12635
dapper wren
Where is the decal bundle?
azure talon
player ID: lost_spectrum50 ps5 don't give me rewards in multiplayer
jaunty saffron
I've played about 250 races in the last 3 days, and I haven't received a single epic. It's almost as if it's done on purpose to push players to buy more...! I find this technique very dubious, even downright dishonest!
mossy hare
What's going on here, I can't login.
junior geyser
Conversation ID: 4554105
Look I try to log in to my account in my iOS device and I seem to always experience this problem, all the other platforms I use (pc, android) work pretty well and I donât experience this account conflict bug, iOS always seems to be the problem. I then deleted all my duplicate accounts that I know of, have access to and deleted the game to try to log into gameloft club. I do have access to my main account on gameloft club but I see the account conflicts screen despite having deleted all my repeated accounts.
Keep in mind that this is the second time I asked for this, the first time it didnât get fixed, I believe the agent that tried fixing the bug for me was Anna. Please fix it this time.
drowsy bluff
Conversation ID: 4559173
My Ghost hasn't worked since Clash. I've turned it on and off, I've restarted, I've deleted the game and reinstalled and still nothing.
brisk fossil
Conversation ID: #4560240
strange goblet
Conversation ID: 4554105
Look I try to log in to my account in my iOS device an...
Same situation with anna. Though it didnt recover my account after 3 months till now.
deft shoal
Conversation ID: 4564426
untold zephyr
Conversation ID: 4565116
I only had Facebook connected
misty trout
Popote ??? MĂȘme chose mais quand j'ai fait ce que Anna m'a dit de faire bien j'ai perdu des Ă©toiles et un ou deux voiture ??? NĂ©faste pour toute le monde 
oblique plank
Conversation ID: 1415926
Ghost knocking me.
strange goblet
Conversation ID: 4569740
Ignored.
cobalt ginkgo
#đă»tickets-customer-care
Conversation ID: 4574883
My player I'd : u-ce8dc7
I had to factory reset my device. When I reinstall Asphalt Legends Unite, I am locked out by an 'Account Conflict' error. It happens with both Google Play and my Gameloft ID. My main progress is safe on my secondary device, but my main device is completely blocked by the conflict screen. Please unbind the conflicting local profile ID so I can log into my main account.
oblique plank
Thinking ID: 3.14159265358979
Conversation: Revenge of the fallen, Optimus
drowsy bluff
Conversation ID: 4559173
My Ghost hasn't worked since Clash. I've turned it on ...
How long do i have to wait for a response. Still nothing yet
shut helm
Conversation ID: 4582707
I need help with my progress transfer. Customer care hasn't replied to my mail yet.
Old Player ID: u-hecg23f (Level 13)
New Temporary ID: u-e3ge2fc (Level 1)
Please help me escalate this manual transfer. Thanks!
bronze flame
Conversation ID: #4586277
My sibling accidentally pressed the Aglaia packs and used up all my 4000 tokens, if possible kindly please restore them even if you have to refund/ deduct all my bps, sincerely thanks.
sick glen
âââPlease read before posting.
Use this channel ONLY to submit your unanswered tickets.
Our Customer Care team usually replies within 12 to 72 hours. However it might take up to 7 days if our Customer Care team has received a lot of messages. We know that it might feel long, but please keep patient; we are doing our best to solve your issue as fast as possible.
Once you have contacted the Customer Care team, you will receive a Ticket Number/Conversation ID. If ever you do not receive a reply within the time frame mentioned above, please post your **ticket number / conversation ID **right here in this thread (but ONLY IN THAT CASE).
Every Tuesday & Friday we collect the tickets and push them to Customer Care. Please note, that from that point you will most likely have to wait some time more before you receive the reply from the Customer Care. Do not share your ticket again, after it was removed
.
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The Conversation ID has 7 digits and can be found within the in-game chat with Customer Care (attached image as an example). :BES_TipsFedora:
**Windows players can find it in the bottom-right corner of the automated email **from the support team.
