🖥・windows-issues

[fervent quarry]

I have fake xbox one gamepad and fake ps4 gamepad

But none of them i needed to install anything to my PC

[hexed stream]

when am playing in TD on MP this happend to me alot of time and loose alots of Point for that . if u want i have full video of the race too

[white plover]

and the same thing happens to me there

[vapid salmon]

Anyone encountered access restricted here im mp or in clubs. I playes for almost a month now and it happened to me yesterday. Untill now I cant play mp because of this access restricted thing

[viscid moon]

isn't recording 😢

[fervent quarry]

@hexed stream @white plover Same for me and it's after update 3. I avoid that jump from for months by now cause i like to sw these 2 in a row, but now i just need to avoid that jump even on events as better not then sorry and lose 5 seconds or more thanks to game fail.

[heavy pond]

hey guys i need some help my game doesnt open :/

it shows the logo and it closes

[white plover]

@heavy pondreset it from the settings

[heavy pond]

still the same problem

[strong mango]

issue where aventador j blueprints are not part of the reward pool in the car hunt

[viscid moon]

@heavy pond Try unnistall and install again

but don't forget to conect your account to xbox

[lavish vigil]

worse RNG in car hunt event: is this real that i´ve only got 34 blueprints after 400 races? My Clubmates got at least 44 blueprints. The RNG generator isn´t fair. And please stop to write that epic parts are a goodie for long players. I very often got that bad RNG and had to spend my tokens to get the cars at minimum. Where should i take the rest for tune my other cars? ... and i´m not an f2p...

[heavy pond]

@viscid moon still having the same problem :/

[viscid moon]

@heavy pond Do you have installed directx ?

[heavy pond]

i guess because i could play before and now it stopped working

[viscid moon]

😦 sorry,idk more solutions

[heavy pond]

i've searched on the internet and still nothing

[viscid moon]

asphalt 8 work?

[heavy pond]

idk

[viscid moon]

try it

[heavy pond]

why

will it help somewhere

?

i want to play asphalt 9

😛

i'll try but i dont think it will help

[low sonnet]

We need active people dogs ;v

Requirements
nvl: 50 4k points (day)
Minimum nlv: 35 2k points (day)

If you are interested, leave your ID in the comments.

[heavy pond]

@viscid moon i cant even play asphalt 8 wow

[glacial jasper]

wonder if they're ever going to fix those all-white league icons where you can't tell which league anyone is in anymore

[cyan oak]

@heavy pond maybe you should check if there is any crashdump when the game close, (check in C:\Users[your name]\AppData\Local\CrashDumps), then send those crashdump to Asphalt 9 team

[heavy pond]

@cyan oak i have no crash dumps :/

[cyan oak]

have you tried opening another game which is not Gameloft's game (Candy Crush maybe) and see if you can play non-Gameloft game, if yes then it's Gameloft's problem, otherwise it's your PC's problem

[heavy pond]

i have forza 6 apex and it opens just fine

[hexed stream]

after doing 358 races in Stage 6 i get only 26 blueprint.

even in event i get nothing like NeMESIS event in about 2 month i get only 2 or 3 blueprint

[viscid moon]

HOWWWWW???????

[stuck quarry]

with a Low/Medium Strengh Pc happend this IDK what happend but it looks Funny

[candid moth]

Hello! I have problem in Asphaflt 8 can I here recive help? 😃

[split dome]

@candid moth only A9 topics can be discussed publicly in this server. Try to get someone to DM you with A8 help.

[candid moth]

Thanks for answer. But I write in foruml. 😃

[drowsy aurora]

there is no option for me to link my account to Facebook

[split dome]

@drowsy aurora windows players can only link to Xbox. Cross platform capabilities are not available in A9.

[livid robin]

Is anyone else getting that there is a new update but when press the update button it takes you to the windows store and there is no update?

[split dome]

@livid robin I've had that happen before on other GL branded games & had to do a manual update.

[livid robin]

Hey, how to do a manual update? @split dome

[split dome]

@livid robin it's been a while, let me think.....

You need to go into the list of apps installed on your PC using the drop down menu in Microsoft Store & select Asphalt 9. I lost my laptop back in September due to batteries catching fire & haven't replaced it yet, so I'm trying to go by memory of how I had to do it.

You can also try clearing the MS cache & see if that will populate proper screen.

[livid robin]

Thanks man! Appreciate your support. I will try this.

[hollow stream]

idk why i have fps drop so much and game lagging these 2 days in mp

[stuck quarry]

lol

[stuck quarry]

game gets soft-locked whenever i send a message in game chat

[flint dagger]

someone will open a club to claim terzo milenio rewards¿

[uneven quiver]

there is no engine sound??

[elfin hornet]

guys android got a new update about a week ago, why didnt windows ?

[flint dagger]

they take care for android, dont care of windows players xd

[elfin hornet]

@flint dagger they're so awful

[split dome]

Android was only a bug fix for new Caribbean maps. Windows update was delayed almost a week after iOS & Android update was released.

[lyric swift]

Incorrect Weekly Challenge Poster: https://streamable.com/9bnjn

[whole quail]

is any club share milesstone for Terzo _?

[stuck quarry]

no one is leaving banana split club

requesting help

[empty sluice]

The Ramadan Start event event isn't showing for me, while my region is set to Palestine

pretty much a Muslim country, fix this guys

[stuck quarry]

I had a question about the messaging system of A9.

So for the last many months I have become a permanent member of a Dutch club. The problem is it seems like everyone else in my club can send/read messages from others. But I can't. I can only see the notifications of - Player1 joined the club, Player13 unlocked this car, etc.

Is that a location issue? The club's location is set to Dutch(I think) but I am from an Asian country. Hope you can help.

(BTW sorry if I put it in the wrong channel)

[stuck quarry]

@stuck quarry can you login https://account.xbox.com/en-US/Settings with our Xbox account, go to "Privacy & online safety" and check "Others can communicate with voice, text, or invites" setting?

[stuck quarry]

!

[stuck quarry]

@stuck quarry hello. I don t have the ramadan event bro. Pls help, I miss some nice rewards

I can send you a pic bout it

[vast flicker]

@stuck quarry where did u live

[stuck quarry]

@vast flicker in roumania, but I saw people from my cntry who HAVE this event

[limpid iron]

someone help this guy

[stuck quarry]

@empty sluice @stuck quarry what's your GL Player ID?

unfortunetly Im at work 😣

can I contact you tomorow?

sure, no problem

@stuck quarry I found it from an old maoil

@stuck quarry 2f0e70

[vast flicker]

Oo

[hollow stream]

@stuck quarry me too i dont have ramadan event while im in morocco islamic country

but in android i have it

[vast flicker]

@hollow stream U don't have it on PC but u have it on Android 🤔 that's weird

[hollow stream]

i got it i was in country france lool

[vast flicker]

Waat?

[hollow stream]

it was selected france

i didnt know that

[vast flicker]

Ur PC selected Region France?

[hollow stream]

yes lmao

[vast flicker]

So now u got it

[stuck quarry]

@stuck quarry it's expected, the event doesn't run in your country

@stuck quarry

??? so I can t acces this exclusive offers too?

[stuck quarry]

correct, they are exclusive with some conditions

[stuck quarry]

@stuck quarry then make cheap deals for everyone pls

[stuck quarry]

@stuck quarry Sorry for late reply. This is the screenshot I am getting by the link. What to do next? Pardon for asking I am new to this.

(I asked this question a few days ago please scroll up to see it)

[stuck quarry]

@stuck quarry try to access this link https://account.xbox.com/en-US/Settings?activetab=main:privacytab and look for below setting

Its probably country differences. It put me back to the same page of which I showed you the screenshot.

I can't see this page here.

based on your screenshot, you're logging with child account and your parent might have prevented you to modify the settings

Umm the thing is my parents don't really have a Windows account, i.e., they don't know how to modify these settings.

Probably some of my X-Box account settings are wrong. I will check them and come back again here. Sorry for disturbing you.

[gloomy harbor]

hey que onda soy nuevo en la plataforma

algun mexicano?

[slow aspen]

Game is always freezing and crashing any solution ?

[stuck quarry]

@slow aspen on which section/part of the game?

[slow aspen]

Mostly multilayer and events

[stuck quarry]

@slow aspen please contact Customer Care team with your PC specs and crash dump, we will see what might cause the crash

[lyric swift]

Wrong Weekly Competition poster at any other Environment (events) https://streamable.com/9bnjn

[vast flicker]

Lol Caribbean

[mellow turtle]

???????????

[empty sluice]

@stuck quarry hi zere srri for bein so freggin' late with dis (like actually so late sorry 😅) here's my info in-game

if you can fix this, please do

it's so weird for the event to not show up for me while my region is clearly a Muslim country

[old adder]

not everyone is so lucky: D

[rapid bolt]

plase help

i cant connect to my microsoft account

[stuck quarry]

what happens when you click Next button? @rapid bolt

[rapid bolt]

its an error

[uneven quiver]

wow @stuck quarry he"s doing his job ❤

[stuck quarry]

@rapid bolt please open account.live.com, log in with Xbox account and see if it asks you to do something, maybe it wants to verify your account

[split dome]

@uneven quiver yep, windows players has a dedicated "help desk" now. Don't break him, we may not be able to find a replacement..... 😜

[uneven quiver]

Let just Hope cuz he will help us a lot

[stuck quarry]

@empty sluice please take the screenshot of Language & Country settings (inside Game Options → Game Settings)

[steel prairie]

hello , maybe its not an issue but i have to ask: my aston martin Vulcan is maxed, and the top speed is 342 KMH while the nitro is 64 KMH, so in my calculation, this car can go with full nitro MAX - about 400 KMH. but when i race , i cant get passed 357 KMH at full nitro max power

so is this a problem? or am i missing something

[vast flicker]

No

[sinful mason]

nitro is not nitro speed, but duration

[empty sluice]

@stuck quarry i thought you already fixed it for me

because this just showed up

alongside this

in any case, here's the language & country settings @stuck quarry

[stuck quarry]

@empty sluice great, enjoy the event 😄

[empty sluice]

YAAAAAAAAAAAY! @stuck quarry

lol

thx

[steel prairie]

nitro numbers are duration? so 63 is what? seconds?

and does that mean all cars get the same nitro speed boost?

[mint moat]

I didn't receive any ramadan event. @stuck quarry

[ebon sphinx]

I have an problem with my Huawei Mate 20 Pro, Android 9.0.0.

The game runs without lag, but when i exit the game with the exit button, the game not closes and music continues, also, i needed to restart my Mate 20.

Can please fix that?

[mint moat]

@ebon sphinx Go to the Android Channel #🤖・android-issues

[ebon sphinx]

sorry.

[mint moat]

It's for the windows players

[empty sluice]

@steel prairie no, this stat just shows how good the nitro efficiency is, like if it was bellow 60 it'll stay for less time than if it was 60 or more

as an example

no one in the community figured what the number means cuz nobody cares/needs it

we just know that if it's high "longer" nitro if it's low "less" nitro

[steel prairie]

Really.... what a dissapointment

[empty sluice]

yeah

[gusty tiger]

@steel prairie the only stat that makes any sense at all is topspeed. as omair points out the rest are "efficiency" ratings presumably out of 100. Why so many cars have "bad" handling rating of 40-45 is beyond comprehension

[bright ridge]

any open team to pick up tokens from the terzo event?
only 1 bp is missing to unlock the terzo, help, help ...

[stuck quarry]

@mint moat what is your player ID and selected country?

[bright ridge]

brazil

sorry

[lost ibex]

@stuck quarry any fix?

[inner portal]

When do you do something against the connection mistakes of some riders, they get it when they get into situations in which they could be destroyed or get off the track.

[stuck quarry]

@lost ibex what's the problem?

[fathom tiger]

@stuck quarry game is crashing again and again

is there any solution to it

[mint moat]

Here is my ID @stuck quarry

[stuck quarry]

@mint moat what is your selected country?

[mint moat]

I didn't select any country It's default US But I want to change it

I'm from Pakistan

It's say contact to customer care centre

lol

[stuck quarry]

yup, US is definitely not celebrating Ramadan event 😃

[fallen shale]

What has happened to the Club LB's & MP LB's in Windows. That I've only done 5 races, but am in top 50, mean there are very few other players I'm alloted to play against?

[mint moat]

How to change my country? @stuck quarry

[fathom tiger]

@stuck quarry is there any way to remove game crash

[stuck quarry]

@mint moat you can change it 1 time by yourself, next time you have to contact Customer Care

[mint moat]

nope

It's not

I never change it before

[vapid wraith]

@stuck quarry when will the server get fixed?

[fallen shale]

@stuck quarry Is the seeming mess on Windows deliberate somehow. I'm part of a 3 club 'crew', but none are on same LB's

[stuck quarry]

@fathom tiger which section caused the crash? what is your PC specs?

[fathom tiger]

when I play in carribean track

[mint moat]

Thanks I changed my country now It's Pakistan @stuck quarry

I get ramadan event

Thank You

[stuck quarry]

@vapid wraith fix for which problem?

@fallen shale can you take the screenshots for better illustration of the problem?

[vapid wraith]

@stuck quarryServer is bugged ive been in top 1 for 5 mins without racing

Everyone is having this issue

Not showing the position properly in LB

And the club LB is also effected

[fallen shale]

I believe the club LB's are playing up in tle's also.

@stuck quarry I am currently in the 'take a braek' club, so should be nowhere near top 100.

*break

[stuck quarry]

@vapid wraith @fallen shale thanks, the issue is visual only, everything is still recorded correctly on server side, we will not touch anything this weekend just to be safe, next week we will investigate it further

[fallen shale]

OK thx, so I am still playing everyone who is also playing in MP @vapid wraith

[vapid wraith]

@fallen shaleim not playing but i only saw afiq above me in LB

And ppl under me were mostly 100 reps less than me

[fallen shale]

It is a very short season& Monday is the day before it ends. What does that mean?

[vapid wraith]

@stuck quarryyea i think it's a visual only because i saw people with more points than me in actual race

[fallen shale]

Ahh, ok thx @vapid wraith

[vapid wraith]

@fallen shaleNp

[stuck quarry]

@fathom tiger please contact Customer Care, send your detailed PC specs and crash dump, mention all crash locations you have encountered, ask to forward those information to me, we will try to pinpoint the issue

[proven brook]

are you sure about that? Mquezada is in the 1800s...

[fallen shale]

@vapid wraith I don't believe I am playing ALL available players in MP as I keep getting 3, 4 or 5 only per race. Not likely on 1st day of a season lasting 5 days.

[whole quail]

what is eush mod ?

[cold dust]

Is this better than #1? I think not

this was first of 4 attempts all ended up with #0 and no credit

no fuel again now 😦

[mighty abyss]

Hi Asphalt Team. i want to ask. my Asphalt/Microsoft account is just a regular account.. what would happen if i buy Xbox gift card above $25 ? i checked there was different type of xbox gift card that the gift card cost $50 to $125 have a "Gold Account". what is that mean ? if i buy the gift card cost $50 will i get a gold account or i must change my account first into Gold ?
i'm afraid to buy it above $25 because it will failed to use with a regular account like me

[stuck quarry]

@mighty abyss xbox account status doesn't relate to the game login ability

[mighty abyss]

@@stuck quarry so i can buy the gift card by any price safely ?

it's safe right if i redeem above ＄50.

just want to make sure

[stuck quarry]

@mighty abyss i would say no problem to do that

[mighty abyss]

Thank you for the answer

[lost ibex]

@stuck quarry what about all the players that got the rewards for the MP that was erased?

[hollow stream]

@stuck quarry please tell devs fix late start for nosense or remove it its really sad and bad thing also useless in mp , it ruined player especially new players

[steady topaz]

this randomly happens after i

crash

[stuck quarry]

a promoted member of my club blocked for an error a racer willing to enter the club. Is it possible to un-block him?

[queen python]

@stuck quarry has been warned

reason: Bad word usage

[stuck quarry]

Two nice issues, one after the another. I'm clearly not the first one mentioning it. You don't care, of course. I hope the Bank account does it well, cheers GL, honey!
https://streamable.com/xlogm

[timber folio]

@stuck quarry I had the same issue 2 days ago!

[stuck quarry]

Yes this is an old bug, I just simply didn't know about it. All we can do is avoid the wall touch there. GL doesn't give a ...
Well, and the second one, on the barrell edge, WTF...

[timber folio]

@stuck quarry Is it normal that player has no problems with connection but when he did mistackes it shows like on video! Smth wrong here! I had also issue when I folow the guy who was 1st but only when I became closer to him he became blinking like bad connection, like ghost!
https://www.youtube.com/watch?v=Bv1bodikeMo

[past cargo]

Help, I can't join any club or multiplayer race

This is my player info

Please remove my restriction, thank you 😃

[fervent quarry]

play more maybe ?

And dont aim for top clubs

[past cargo]

Yeah, I'm not aiming for top clubs

I'm actually joining my brother's club

My brother @marsh lark didn't experience this restriction during the time when played the game on it's soft launch week

I mean *month

[fervent quarry]

Well that was soft launch month

The game have gone down hill in 8-9 months after that

[marsh lark]

Hi, my little brother is currently grinding to atleast try to remove his restriction

We will update you whether the problem has not been solved or has been solved

to be honest it's my first time to actually see that

I didn't know that Gameloft did many things after a couple of months

[fervent quarry]

I am not a developer in this game

I just said to play more maybe helps to get in club and play mp

More career to get garage and rep level up

There has been already 4-5 updates that have nerfed the game a lot or just made new bugs and glitches that this game is full of anyways

[marsh lark]

The multiplayer is locked for him a while ago

I told him to play more

[fervent quarry]

No hope on this game that it gets better

[marsh lark]

And once it was unlocked, he was still restricted from joining clubs or even playing in multiplayer

I checked his Xbox account if he was banned or anything, but he wasn't banned nor banned in the passed

[fervent quarry]

well restart game

helps sometimes

[marsh lark]

We restarted the game, didn't help

We'll wait after a day or even a week

Maybe Gameloft has done this to avoid dummy accounts to participate in online thingy

[fervent quarry]

well he still can play career and events in the meantime

[marsh lark]

Yep

He can't play online just so early to be honest, his cars on the garage aren't decent yet

[fervent quarry]

Well he can still get in silver or gold in rush season

[marsh lark]

He just told me he can't participate in any events

[fervent quarry]

i cant help you on any of that and well developers are online but they are not active in chat anyways

[marsh lark]

Sad

oh

[fervent quarry]

Best to contact support but well from there you dont get instant help anyways

[marsh lark]

He actually can play Event

lmao

*sudden confusion

[sinful mason]

it can be age restriction

[onyx rain]

I don't drive my car

[stuck quarry]

@past cargo @marsh lark so you can join the events but not in MP?

@timber folio does it consistently happen with that player?

@stuck quarry we will forward the video to appropriate team to check

[timber folio]

@stuck quarry yes, but i did only one video

[stuck quarry]

@timber folio does it happen with other players?

[timber folio]

@stuck quarry smtimes

[mint moat]

@stuck quarry My Game is running very slow

[stuck quarry]

@mint moat does it just happen recently? does PC restart help?

[stuck quarry]

My windows game bar opened randomly and crashed my game

[marsh lark]

@stuck quarry yes, but only my little brother experiences that problem

[stuck quarry]

@stuck quarry please follow steps in https://www.windowscentral.com/how-disable-and-remove-game-bar-windows-10-creators-update to turn it off

Ok thank you

@marsh lark please use the problematic XBL account to log in https://account.xbox.com/en-US/Settings?activetab=main:privacytab and take screenshots of your settings

should look like this, but all of the settings

[marsh lark]

Ok

[stuck quarry]

@marsh lark please try: (1) exit the game, (2) enable everything to Everyone/Allow, especially tab "Xbox One/Windows 10 Online Safety" --> setting "You can join multiplayer games", (3) wait few minutes and launch the game again

[marsh lark]

ok

[mint moat]

It's happening from few days. @stuck quarry

[mint moat]

Recently.

[stuck quarry]

@mint moat please take the screenshot 2 tabs of your task manager --> processes (with A9 highlighted) and performance

[lethal verge]

looks like this game is still broken. I have been crashing in thin air without a jump or obstacles. the car just crashes while running. twice I hit a guy in back with shockwave and I got kd somehow and once a guy hit me with shockwave and got kd himself. no ads are available today altho I just turned on the game today and it says "no more ads available" on the first one I tried to run

why don't u guys fix this or shut it down once and for all so we can look for a better option

[stuck quarry]

Oh jesus christ thank you @stuck quarry i can now play the game with out it crashing like uhhh 80% of the time

[stuck quarry]

@stuck quarry many time there is low internet connection. even we have hi speed internet. is there any solution or suggestion for that.

[mint moat]

@stuck quarry

[stuck quarry]

there does not seem to be a problem but hey im just one of the members

@mint moat what is the problem tho?

Thang is idle

so im sure with my knowledge of pcs i can help

[mint moat]

My game is running slow suddenly

[stuck quarry]

have you checked your settings?

[mint moat]

While I'm play mp

yep

[stuck quarry]

look at your gpu mate

GPU 0

[mint moat]

mp race start very late

[stuck quarry]

your gpu is at 100

[mint moat]

hmm, What should I do to play fast

[stuck quarry]

put your graphics at low

the lowest

[mint moat]

It's already medium

[stuck quarry]

thats what i think you could do

[mint moat]

before I was playing with high

lol

[stuck quarry]

..

that explains alot

[mint moat]

maybe

[vernal flower]

guys the club leaderbods are not right my teammates told me they are having the same issue

[stuck quarry]

@mint moat @stuck quarry is right, something is taking resources away from the game, on Task Manager, tab Processes, please click on CPU column to sort and take the screenshot, do the same with GPU column

I was right? Yay!

[mint moat]

lolz

[mint moat]

@stuck quarry

Game is running slow

why?

[stuck quarry]

@mint moat you took the wrong screenshots, they should be in "Processes", not "Performance" tabs

[mint moat]

oops

@stuck quarry Now

[stuck quarry]

@mint moat please click on the GPU column to sort by that criteria and screenshot again

[stuck quarry]

@mint moat mostly right 😂 , can you scroll left to see which app is competing with A9 for the GPU resource?

[queen python]

@waxen badger has been warned

reason: Bad word usage

[queen python]

@elfin hornet has been warned

reason: Bad word usage

@elfin hornet has been warned

reason: Bad word usage

[queen python]

@knotty lagoon has been warned

reason: English only

[old geyser]

@stuck quarry so, when's the issues with the club leaderboard going to be fixed? Next club season? We're first now with only 395k rep (ACES) Can you make an announcement about it? Thanks.

[stuck quarry]

Game crashed when it's opens

Crashes*

[stuck quarry]

Nvm

PC bsod

[stuck quarry]

Good thing is PC is dead

And my life died

OOF

[thick glade]

my game specifically crashes at the start of mp races

but i do have and potato computer (i3 gen 2320)

[fiery grotto]

🇹🇷🇹🇷🇹🇷🇹🇷

[stuck quarry]

@old geyser the display issue should be fixed with a new race

[old geyser]

Thanks, @stuck quarry but what do you mean by race? I played MP, career, events, but the club leaderboards remain the same

MP and event leaderboard issues were resolved just not club list

[stuck quarry]

@old geyser please contact Customer Care, or provide more details in #👾-gameplay-issues, with screenshot + player ID if possible

[sly hamlet]

@stuck quarry hello sir

Sometimes game crashed and closed during MP and Events...
It is my PC problm or Something else from server?

[stuck quarry]

@sly hamlet what track/map did you play when the crash occurred?

[lunar frigate]

I have not been able to sign into xbox live with asphalt 9 and I have tried everything that was suggested on the customer support page, what is going wrong and can you help me?

[sly hamlet]

@stuck quarry it is not specific... Rome lags near that bridge turn only... Other tracks are good

[stuck quarry]

@sly hamlet what is your PC spec?

@lunar frigate can you take the screenshot of the error message/code?

[sly hamlet]

I3 2ghz
8gb RAM 1600mhz
AMD R5M330 2GB 1033 mhz

@stuck quarry

[stuck quarry]

@sly hamlet your PC/GPU is a bit weak, you should set all Graphics Settings to minimum to reduce the crash chance, otherwise you have to upgrade your PC

[sly hamlet]

@stuck quarry thank you

[sly hamlet]

@stuck quarry why my country India has low drop rates always?
750token = only x3 bps
Not easy to make 750 token... You know that

[stuck quarry]

@sly hamlet please check with other players in #🏎・general

[sly hamlet]

Ok

[lyric swift]

Game's hanging and closing itself sometimes when playing on Carribean. This is the shot where my game freezed. I've quickly looked to the task manager. Game's usage levels were normal.

[sweet bronze]

Everytime, this happens to me

[stuck quarry]

so you are the one riding the wall?

[sweet bronze]

I was doing the 360s

but then the car crashed

and broke

as seen in the pictures above

I request that you fix this

[stuck quarry]

@sweet bronze can you repost this on #👾-gameplay-issues?

[sweet bronze]

sure

Will you fix it please?

[stuck quarry]

@lyric swift we are aware of this issue and will find a way to fix it

[sweet bronze]

Thank you

I removed the pictures from here and put them in # gameplay-issues

[lyric swift]

Wait, so others are experiencing this issue too, Thang?

[stuck quarry]

@lyric swift yes

[lyric swift]

Oh, okay. I can also give description of my device too when needed.

[manic goblet]

https://www.dropbox.com/s/4m1px86a9zu3gjs/Desktop 2019.05.17 - 16.19.25.01.mp4?dl=0 not sure if this is a bug but its really annoying thanks

[stuck quarry]

@manic goblet it's gameplay issue, please repost it in #👾-gameplay-issues

[whole scarab]

Why does it show bronze when i am in Gold League?

[sinful zinc]

Hi, I have a problem with the Advertising for tickets, It stays that way

[mint moat]

Why my MP is late start @stuck quarry

It's happens to me

My Internet is 10MB

Then why?

[uneven quiver]

@stuck quarry What is the min requirements the play A9 (pc for sure)

[lunar frigate]

@stuck quarry this is the error message I get when trying to connect to Xbox live with asphalt 9

I press login

[stuck quarry]

@lunar frigate you clicked LOG IN button and it just showed that message without any popup?

@uneven quiver you can find it here https://www.microsoft.com/en-us/p/asphalt-9-legends/9nzqpt0mwtd0?activetab=pivot:regionofsystemrequirementstab

@mint moat can you describe the "late start" problem? does it happen often? any steps to reproduce it?

@sinful zinc some players had issue with ad yesterday

@whole scarab you should check this with other players in #🎖・multiplayer

[mint moat]

@stuck quarry I don't know just late start mp

[vapid wraith]

@stuck quarry Not an issue but i got the decal time for chevy but i do not own the car so will i get the decal whenever i get the car?

[stuck quarry]

@vapid wraith you have to check that with other players in #🏎・general

[vapid wraith]

ok thanks

[sinful zinc]

@stuck quarry another day without tickets

it's server problem or an application error or an communication problem?

[stuck quarry]

@sinful zinc it may be any of them, the issue is still under investigation

[sinful zinc]

ok @stuck quarry

thanks

[fallen shale]

I'm sure it has been reported numerous times, but not all LB's are fixed. The club LB on windows is definitely not fixed. I suspect only about 30-40% show on my game, in the 'My Club' section. Not gonna ping you, as being Saturday, you can read at leisure, or not at all even. I'll report it next Tuesday if still not right.

[sinful zinc]

@stuck quarry There is the same problem with the fuel recharge

[lunar frigate]

@stuck quarry yes it came up with the message almost as soon as I pressed the login button.

[soft night]

3.....GO! and it got broken xD

i barely finished this race xD

[wet robin]

How do I download the game?

Nevermind..

[stuck quarry]

@lunar frigate can you login account.xbox.com with your Xbox account to see if it is working?

@soft night what happened then?

[lunar frigate]

@stuck quarry yes I have, and it is working

[stuck quarry]

@lunar frigate can you reinstall game and try again?

[lunar frigate]

@stuck quarry will my progress be lost though?

[desert star]

plz have a option for fullscreen

[stuck quarry]

@desert star find settings

it already in there

[fathom hare]

@keen hawk or just press alt + enter

[desert star]

thx

[fathom hare]

@desert star wrong tag 😛

[stuck quarry]

@stuck quarry i have mp issue

sometimes i play mp, i start late then others

sometimes start late 5s, sometimes start late 7s

it's only for windows platform?

[stuck quarry]

@lunar frigate if you can log into your xbox your progress will be kept, before reinstalling, can you open start->xbox to see if the app is working normally?

@stuck quarry i guess not, i encountered that issue today on Android too

😔

when fixed?

[lunar frigate]

@stuck quarry Xbox is working fine on the Xbox app. But I haven’t been able to sign in with Xbox live onto asphalt Before so it wont be saved onto Xbox live?

[stuck quarry]

@lunar frigate if you don't log in, there is a chance the progress will be lost, (1) first, please give me your GL Player ID, (2) install War Planet Online and see if you can log in that game

[fast trench]

@lunar frigate Also, try to restart Xbox Live services in some cases it didn't log in to Xbox Live Games

[lunar frigate]

@fast trench How do I do that?

[fast trench]

@lunar frigate Try run services.msc in Run window and find Xbox services that I mentioned and restart it.

Maybe it should work if you restart the game as well.

For me, I don't have problems when logging in.

Esp when dealing with Xbox Live Auth Manager

Kinda not technician but helping to solve if I'm know it.

[onyx rain]

I was fund a bug

[lyric swift]

Another known issue. Any news about when gonna be fixed?

ISSUE NAME: Blind Start (with opponents ahead and longer loading than in other maps.)

[stuck quarry]

hi, what is the usual drop rate for Alfieri car hunt?? i get 25 blueprints for 340 packs that i opened so far. Is that normal? I had better lucks with previous car hunts... It is not right and absolutely not fair...

[hexed stream]

why after this error loose 1 fuel . the bad connection is not enough for you guys . and why me and many of my friends cant properly play MP . we stuck on searching for players on MP for while and then this error show up and loose 1 fuel for it . its been 4 days now. please fix this

[summer wolf]

why it dont shows the special events?

@stuck quarry can you help me

also i cant connect xbox because it says my account privillages isnt good or something or my account is children

[fervent quarry]

@summer wolf you dont see special event cause there isnt one right now

[summer wolf]

@fervent quarry but why i got notifications about some special event

[lunar frigate]

@summer wolf the special event will be in daily events

[summer wolf]

But will i need to be connected with xbox

Cuz im not

@lunar frigate

[lunar frigate]

@summer wolf no you don’t need to be connected to Xbox for the special events some of them you need to update asphalt for. Was the special event Maclaron p1? Because that’s in daily events but if it was Lamborghini terzo Millenia you need to update asphalt for that and it turns up in special events. But it’s over so I assume it was Maclaran p1.

[lunar frigate]

@fast trench what part do I restart?

@stuck quarry is the GL Player ID the same as PLAYER ID in which case it is 2c232b

[fast trench]

@lunar frigate 3 Xbox live services. Which is label Xbox at the beginning in services.msc

[lunar frigate]

@fast trench I have four I have restarted all of them and it’s still not working

[fast trench]

@lunar frigate Have you change Xbox privacy settings?

[lunar frigate]

No I haven’t I made a new account because it wasn’t working with the old account on this account I haven’t changed anything apart from it being a child account

@fast trench

[fast trench]

@lunar frigate So, you using your child account?

[lunar frigate]

@fast trench It didn’t work on an adult account either

[fast trench]

@lunar frigate I also have the same login issue like yours but it work when I just restarting my PC. I think it will be different for your problem.

Btw, did you set an age after you install the game and run for the first time?

[lunar frigate]

@fast trench Yes I did I set I for an age under 13

[fast trench]

@lunar frigate I think maybe that's the problem. It may limited some function including Xbox login. Try to re-install that game and set an age to 13 age and up to see it work.

[lunar frigate]

@fast trench Will I lose my progress and also I’m connected to Game centre on my phone on asphalt 9 with the age set > 13 or will Xbox behave different to game centre?

[fast trench]

@lunar frigate Maybe. Try to copy you player ID in any note editor, so you can contact CC later if they can restored your progress with a Player ID you gave to them, in case where your progress is lost and can't detect your existing device.

[midnight solstice]

@stuck quarry Are the ads issues solved?

[sinful zinc]

no, not yet

[queen python]

@stuck quarry has been warned

reason: Bad word usage

[stuck quarry]

what?

what did i typed that gives me warning and erased my post

?

did you get this error?

i just lost all my fuel slots today... cant play MP...

i checked my internet connection, everything is okay...

its not right...

I just waited for 6 hrs for egoista to refuel... then i couldnot play it once...

its not fair..

what are you doing in gameloft office??

please fix this problems... game if full of bug...

[swift zinc]

relax, bro. take a milk and fresh your brain. its just a game 😉

guys, someone having some problems in fuel reduce time? mine is just thinking in all universe life

[mint moat]

@stuck quarry TouchDrive Bug issue we lose points in mp

[stuck quarry]

@mint moat what bug is it?

[lunar frigate]

@fast trench will my progress have a chance of being lost? And also what is CC?

[vast flicker]

@lunar frigate CC = Customer care

[lunar frigate]

@vast flicker thanks 😃

[thick isle]

Don't know if you guys don't have any idea about this or you guys are too busy bringing new stuffs to game that you forget fixing bugs. . .There are hell lots of places in all the tracks where we get fake "Left track" feed, and there are fake wrecks and KDs in mp everywhere. . . much more bugs out there, but looks like nobody cares as fixing those bugs won't bring any benefit to developers? It's been ages this game got released world wide, C'mon man! team should have fixed such silly mistakes long ago.

[stuck quarry]

@thick isle please take videos for those issues and post to #👾-gameplay-issues

[vapid salmon]

Can someone help me with this? When i open asphalt, it sûcks my cpu and its all going slow motion. Even my mouse movements are slow.

[strong vault]

It’s technically a windows issue but I plays on my pc and want to know how to transfer progress to my phone to play

[vapid salmon]

@strong vault i heard that you cant transfer your game data from one platform to another platform i.e “ios to android to windows” or vice versa. If you play on windows and if you want to transfer your progress to another windows it is possible. From one ios to another ios, it’s possible and so as for android. But from one platform to a different platform, I read it in reddit that it’s impossible.

[stuck quarry]

@vapid salmon why in your second screenshot, the desktop (especially start menu, and taskbar icons) changed to something significantly different?

[vapid salmon]

I closed the asphalt app because it is very slow and reopened it and then I open task manager.

[thick isle]

@stuck quarry Thanks for your response. I'll provide them shortly as I already know some spots where those "Left track" should not act that fast as cars can cross that area without touching any part out of the track.

[stuck quarry]

@vapid salmon what is your GPU? can you open A9 and screenshot Task Manager again?

[vapid salmon]

@stuck quarry

[elfin hornet]

@vapid salmon this is an issue where the game relies on the processor not the graphics card, it only has to do with asphalt 9, where you able to solve it?

cuz i have the same issue

[vapid salmon]

@elfin hornet changing graphic settings reference to high performance from system default or vice versa somewhat solved my issues. But I have to wait 30 min to 1 hour or until cpu usage will drop to 40% or less.

[elfin hornet]

@vapid salmon can you play the game smoothly now ?

@vapid salmon if yes explain more in detail what have you done

[vapid salmon]

What I did is I open asphalt9, changed the graphics settings, from system default to high performance or vice versa and wait for the cpu to drop down. I really don't know if this is technically a good move as I don't have technical knowledge as to how the computer system work, but it works.

and closing all other apps as well

[elfin hornet]

@vapid salmon look i tried something else and it worked smoothly, i created a new user on the same pc, asphalt 9 on the new user worked fine

[split dome]

@strong vault you can only play an account on 1 platform. You can however, ask Customer Care for a one time platform change, which will deactivate the account on your current platform & move it to the platform you choose. Or, you can keep the account on platform A & create a new account on platform B & start it from day 1. It will have no cars, other than the default starter car, no rep, etc. The Gameloft ToU explains more about having accounts on 2 or 3 different platforms.

[thick glade]

Is there any way to make the game less stressful on my computer, as it crashes at the start of an mp race

(i have an old computer, but it's able to run other games that are much more stressful better)

[hollow stream]

please a9 team tell devs to fix blurred carribean and late start its really pathetic and horrible , just remove late start from mp it will be good

[thick glade]

if don't connect in time don't punish us, mostly in normal seasons. -34 oeuf

[stuck quarry]

@hollow stream we are aware of the blurred Caribbean issue and will look into it

@thick glade what is your PC spec?

@elfin hornet do you mean new Windows user but the same Xbox account?

[stuck quarry]

@vapid salmon glad to hear the problem is solved, although with weird steps 🤔

[elfin hornet]

@stuck quarry yea

@stuck quarry do you have a better solution ?

[split dome]

Does anyone else have an issue after watching race playback, when you click "NEXT" the game crashes & you don't see rewards for that race when you reopen the game? @stuck quarry

[stuck quarry]

@elfin hornet nope so far, have you tried reinstalling the game?

[thick glade]

@thang its an oldpc with an intel i3-2320, has 8 gigs of ram

I use lowest settings

[stuck quarry]

@thick glade does your PC have dedicated GPU?

[haughty pivot]

I´m back again...

[stuck quarry]

@stuck quarry dev team club also in windows?

[grizzled delta]

@stuck quarry my club's leader is inactive, still after the new season.. he is the leader..

[stuck quarry]

@grizzled delta please repost this issue in #👾-gameplay-issues

[elfin hornet]

guys, i want someone to play with me on this account and be my partner on it, i'll give them the password for it, the reason why i'm not as free as i used to be so i don't play the game that often and i don't wanna let go of the game wasting all my effort, that i worked really hard for, for over a year, since i figured this game's strategy is playing 24/7 which i can't do on my own, when you play more you gain more, so i want them as a partner with me, either one of us will play on their free time and yes it's possible cause i've been doing that with my cousin who lives in austria for over six months, but he got married so he won't be as free at all.
after playing those 6 months with my cousin i found it was so difficult and ugly when i was playing on my own and i figured it's so much better to have a partner on the same account as that makes car progress, rewards and everything better.
platform is windows

[runic oyster]

This always happens to me. Connection error.

[split dome]

@runic oyster are you playing on WiFi or tethered via an ethernet cable to your router?

[thick glade]

@thang no

[narrow leaf]

So I guess the constant and heavy lag issues for the Caribbean map are just never going to be fixed

[stuck quarry]

@thick glade your PC is quite below the minimum requirements, it is a miracle that you can play that much :)

[lone marlin]

Can anyone help me with this?

[stuck quarry]

@narrow leaf that map will be optimized in next update

[lone marlin]

It doesent let me in Multiplayer

Im in windows

Its Just Annoying

Like in Asphlat 8 it works but here no

[stuck quarry]

@lone marlin when does it happen?

[lone marlin]

When I put click Multiplayer Events or Multiplayer or joining clubs or Multiplayer Races

Like the whole time

ive tried it after 2 days still

week!? Still

Month still

I dont know what to do.

I searched On YT It dident show me

[stuck quarry]

please go to account.xbox.com, login with your Xbox account, make sure all privacy settings set to Everyone, especially the "allow joining multiplayer" one

[lone marlin]

Where do I go?

I opened Xbox

[stuck quarry]

in your web browser

[lone marlin]

In my web

I went to it

Now what?

Wait

Is it this?

[stuck quarry]

https://account.xbox.com/en-US/Settings?activetab=main:privacytab

[lone marlin]

Im in it now what?

Hello?

Please?

[stuck quarry]

so your account is a child account and your playing permission is limited by your parents, please check with them on this

[lone marlin]

Nope

Okay..

My parents arent connected to my xbox..

Nevermind

Ill do it myself

Thanks

[cunning vector]

why i cant play MP :(\

😦

[timid hazel]

Unfairly i am disconnected and i have full network

[pseudo birch]

https://streamable.com/f70xa

this happened to me several times already.

my game don't let me start with other players.

hardware specs: i7-6600U GTX965M 16GRAM.

please send help.

[stuck quarry]

@pseudo birch does the graphics restored after passing that section?

[stuck quarry]

i can't play mp , dont find anything and stay in " searching for other players and location " :/

[pseudo birch]

nah it kept corrupting

it just suddenly stop everything for a second or two, then show some cursed image(?), followed by a longer lag, repeat.

[pseudo birch]

ok I reinstalled the gpu driver and the game, there're no gliches now, but the delayed start is still around

[lapis compass]

So i don't know if this is some sort of glitch or warning or just an age restriction but is there any way to remove or disable this?

[empty sluice]

@stuck quarry check this out

[lapis compass]

ive also never played Multiplayer in Asphalt 9 so its a high chance i didn't get ban

i also been playing for 3 weeks if that matters to anything

[empty sluice]

my game keeps glitching and freaking out in the menus, like icons and symbols of everything would pop-up and scatter around my monitor and it would make me dizzy

note that this only happens when the fps cap is on 60, and only in the menus, so when I enter a race it's all normaal

it started after the caribbean update, and it's so annoying

please fix it

[split dome]

@lapis compass that is more than likely an age restriction. Log into your Xbox account & check all your settings to make sure it's not set up as a child account & if you set an age under 16 in A9, you will have to contact Customer Care to see if they can resolve the restriction.

[lapis compass]

Ohh, ok thanks

[split dome]

@lapis compass reach out to @stuck quarry the next time when he's online & he can help with any questions about your settings if you have any.

[elfin hornet]

i have a problem in the game
my game uses cpu instead of gpu
thus its super slow

i cant do anything in the game

[grizzled delta]

Go in Nvidia control panel and set the "high performance Nvidia" to the default gpu. @elfin hornet

If its a nvidia one

[elfin hornet]

@grizzled delta its nvidia, but where can i find this setting ?

[grizzled delta]

Right click on desktop, click nvidia control panel

@elfin hornet

Under global settings, set preferred graphics processor to high performance NVIDIA processor

[elfin hornet]

i dont have these global settings

[grizzled delta]

Click back and show me

@elfin hornet

[elfin hornet]

@grizzled delta on what ?

[grizzled delta]

On that screen u showed above @elfin hornet

[elfin hornet]

there's no back

im at back

[grizzled delta]

There's a back at the top left below file, edit menu..

@elfin hornet

[elfin hornet]

@grizzled delta is that it ?

[grizzled delta]

cant u see anything like this

@elfin hornet

[elfin hornet]

i see it bro

what do i do ?

[grizzled delta]

change this

@elfin hornet

[elfin hornet]

i dont have this

[grizzled delta]

Then show me what u got in the program settings

[elfin hornet]

i sent a screenshot

[grizzled delta]

Click program settings nearby global settings

@elfin hornet

To whom

[stuck quarry]

@empty sluice can you take a screenshot?

[grizzled delta]

Capturing that is real hard bro . . It come like flashes..

[stuck quarry]

@grizzled delta so you have the same issue as @empty sluice 's? "my game keeps glitching and freaking out in the menus, like icons and symbols of everything would pop-up and scatter around my monitor and it would make me dizzy
note that this only happens when the fps cap is on 60, and only in the menus, so when I enter a race it's all normaal
it started after the caribbean update, and it's so annoying"

[grizzled delta]

This issue is quite common now..

Not so annoying for me.. it comes only rare for me..

[tribal coral]

I am from NIgeria…..I haven't been able to make any in-game purchase.....the process keeps rejecting my credit card when I enter my details

[stuck quarry]

@tribal coral what is your GL Player ID? please also take the screenshot of Language & Country screen

[tribal coral]

GL...……...whats GL? Pardon my ignorance.....I don't know what GL means?

[stuck quarry]

it's Gameloft Player ID

[tribal coral]

the only ID I see in my game is aea46e......

oh ok

that's it up there

[stuck quarry]

please also take the screenshot of Language & Country screen

[tribal coral]

that's the screen shot boss

[stuck quarry]

@tribal coral i see, the problem is on your credit card then, please contact Customer Care to get help from them

[tribal coral]

oh ok

will do

thank thang

[empty sluice]

but I'll try to take a video and show it to you

[queen python]

@empty sluice has been warned

reason: Capital letters

[orchid peak]

I would just like to ask whether Gameloft or the game is drunk. 😂

Would there be a fix to this?

I noticed this also happens with positions 98, 99 and 100

Where 98 appears first, 100th second and 99th third

[grizzled delta]

Its just a sync issue.. restarting would fix..

[runic oyster]

@split dome WI-FI

[orchid peak]

Yeah it's interesting tho

[stuck quarry]

using club chat in club race screen sometimes causes the game to soft-lock

[strong mason]

Some parts of the Caribbean map lag like mad for me, I tried resetting twice and it still doesn't work, it's caused me to lose pretty much every multiplayer race on the Caribbean set of maps pls help

[empty sluice]

https://streamable.com/7txsq

@stuck quarry here's what I meant

well it only appeared in a couple of seconds, so the game tried to show me like a fool, but you can see how bad it can get

and it completely disappears when locking the fps to 30

[stuck quarry]

@empty sluice what is your GPU?

[empty sluice]

@stuck quarry it's the nvidia geforce g210

with 1 gb of vram

[stuck quarry]

@empty sluice your GPU is too weak, only 1/3 of minimum requirements, so you should set the graphics settings slider to very low, turn off all effects, your GPU is being stressed and it will die soon if you don't reduce the settings

[empty sluice]

@stuck quarry actually no I lowered down the settings to the lowest and the flickering was still there and even got worse

and my game runs on 50-60 fps despite of whatever the settings where, seriously

whether lowest or highest it runs on the same fps, with the same flickering

[stuck quarry]

@empty sluice can you take the screenshot of your current graphics settings?

[empty sluice]

@stuck quarry

[stuck quarry]

@empty sluice great, please keep playing for 1-2 days and let me know the result

[empty sluice]

ok...

but first impressions is that the flickering is still there, I'll update you a couple of days later then

[stuck quarry]

I'm using a laptop to play Asphalt 9, got windows 10 and everything.. it's not a bad computer and it can take most things, but when i play Asphalt i see a lot of things that i don't think should be happening.. like, whether i'm in or out of a race, some weird things flash on my screen for a second, like a black screen, or a black screen with big bold numbers everywhere, or even just a random coloured screen. Also, when i'm driving, my car always steers to the right or left by itself and messes me up.. my game or laptop doesn't lag, it's just the Caribbean map and that driving issue. I really like Asphalt 9, it's the best and there's no flaws.. and i would also like a recommendation for my graphics settings, i can't make up my mind what setting suits me best.

[thick isle]

Why those airplane and mob noises makes the game laggy too much in caribbean tracks?

[hollow stream]

The game lagging like a hell today

[stuck quarry]

Windows platform is dead, the devs are not giving a dam

[split dome]

@stuck quarry how is it dead? I just replaced my PC after being out of the game for 8 months & I'm finding 5-8 racers in MP lobbies when I do those races. Only once I was in a solo car race since starting back in the game. And maybe a handful of races had less than 4 racers in the event.

[stuck quarry]

@split dome then you must be in a lower league

@stuck quarry cuz here at the top i barely find a race. Takes minutes to find me a lobby and every time is a duel where, of course i get 360d and i dont have much to do than quit the race and repeat the same process again

[split dome]

I'm currently in Gold

[thick glade]

@stuck quarry in platinum or bellow there is quite a few players, but if you were afiq who is top 1 in the not rush series, he only gets 1v1s due to the bad match making

[empty sluice]

@stuck quarry the flashing thing is just like my problem lol

but don't know about the driving issue

[lapis compass]

@stuck quarry around 4 days ago i asked G Force about an age restriction making me can't play Multiplayer, im still confused on how to fix this issue, so can you tell me the more specific way to fix this issue?

thank you 😃

[karmic iris]

Hey guys i am having a problem

why i see blurry texture of raods and tonado in US mid west?

[sinful mason]

@split dome Just look at limited MP series leaderboards
if 7, 19, 25 people can reach masters league, and if there is 200 rank difference between 1st and 100th, it is pretty much dead.
only a few thousand players play and this make top MP really tough

obviously, since the matchmaking only puts players into two brackets, bronze to gold and plat-legend (elite-masters in limited) matchmaking in lower leagues won't make you wait much
you only need a few other players to play at the same time, no car rank limits as in A8

[runic shoal]

a lot server issue in wondows people with poor connection when u replay the match video there car seems to do weird race paths disappear and apper pleased fix it. new players report them as hackers. @opaque raft

[stuck quarry]

can I sync the windows game to Android?

[forest copper]

@stuck quarry what the h..ll is this .....
The biggest Cheater is GL himself

[stuck quarry]

wow...had rockets on the back of that Vulcan

[vernal flower]

@stuck quarry it says Pakistan is an offensive word 🙄

[split dome]

@vernal flower So is "game" in Gameloft.... The profanity filter in the game is off it's meds I think. Gameloft has been aware of the issue for some time now & trying to figure out what went wrong.

[vernal flower]

I hope they fix it soon

[stuck quarry]

@karmic iris can you take the screenshot of the mentioned "blurry texture"?

[stuck quarry]

@lapis compass as @split dome said, you have to check your xbox account to see if it's a child account and/or age < 16

[zinc mason]

i have a beeping sound and cant find whet it is..

so no one here is human?

[karmic iris]

@stuck quarry um yea sure wait...

as you can see it's a bit blurry... and there is more pictures to come @stuck quarry

does this road seems okay?

does this thing seems okay? @stuck quarry

[stuck quarry]

@karmic iris what is your GPU? can you take the screenshot of graphics settings?

[karmic iris]

intel hd 4000

[stuck quarry]

is anyone else having severe lag issues after the new windows update on 30/5/19 ? I cant even drive in a straight line anymore even though the graphics settings are on very low

[narrow leaf]

class is a bad word 🤔 that ones new to me

[stuck quarry]

@stuck quarry what update you talking about?

[hollow stream]

he talking about update may of windows 10 @stuck quarry

i didnt did that update bcs still so new and maybe have a lot of bugs

[stuck quarry]

I wish I waited like you now I cant play unless I restore to a previous backup and lose a lot of stuff. Still debating whether thats worth it and might even quit. Gameloft customer support cant help either.

[split dome]

I haven't seen an update yet (United States). I just checked my updater & it says I am up to date. Game plays fine for me.

[stuck quarry]

maybe ya'll don't get it yet where u are, but I'm good now. It took me about an hour, but I uninstalled the update in safe mode and now i can play great again. TT I lost some new features that I kinda liked tho. Worth it sacrifice for the game ^^

[stuck quarry]

@karmic iris and please also take the screenshot of game's graphics settings

[tardy plover]

windows .error when trying to purchase bugatti 450 token pack

[stuck quarry]

@tardy plover can you restart PC and try again?

[tardy plover]

I was able to star up..which means I have got the rewards...but cannot see which rewards though....thanks

[elfin hornet]

im havin this issue, i tried everything still persists

[split dome]

Does anyone remember the tracks that all the car tires look flat during the pre-race countdown? I was going to bring that to Gameloft's devs attention to address in future updates, but I forget what tracks I've seen it on now.

[sweet bronze]

My Asphalt 9 Legends is not working correctly

Please fix this problem

[karmic iris]

it is fine i also have this prob. dont panic @sweet bronze

[sweet bronze]

Ok

The problem was fixed

@karmic iris Just restart your PC and if that doesn't work, shut it down and then use it after a while

[karmic iris]

I already did and it's fixed in revisited

[grave hare]

Hi

@grave hare yeeeeeeeeet

[karmic iris]

When i go to sandy area in Carribean , my fps fo down as hell? WHY?

[stuck quarry]

@karmic iris that map is quite demanding in graphics

[fervent quarry]

@stuck quarry then that track needs fixing. Even i have lags in there while i have 16GB ram with GTX 970 on 4th generation i5 cpu and game is on SSD

I know people with GTX 1080 that have same issues in there

[empty sluice]

@stuck quarry it's been some days since I reported the flashing thing, and even after playing at the lowest settings, it's still not gone

[stuck quarry]

@fervent quarry what is your cpu frequency ? since I have a 7600K with gtx 960 and 8GB ram and the game run smoothly for me

the game is more cpu eater than gpu to able to run in various config/device

but the 3.3ghz is very high for this kind of game @stuck quarry

[fervent quarry]

I dont see how frequency have anything to do with it

3.2 and with turbo 3.5 for i5 4570

The game runs smoothly most of the time for me too. But lately have started to lag. Where as in caribbean i dont have lag like most have.

[stuck quarry]

@fervent quarry thanks for noting the spec, some optimization will be done on that map in next update

[fervent quarry]

I have 100/100Mbps optical connection too so game servers are who knows where when i have red or yellow connection that cause lag too

[stuck quarry]

@empty sluice so it might be due to your GPU (it's just 1/3 of the minimum requirement), you can try (1) buy new GPU, (2) reinstall GPU driver (with latest version)

@elfin hornet please go to your web browser, login account.xbox.com with your Xbox account to see if it wants to check something on your account

[elfin hornet]

@stuck quarry working like a charm online

[stuck quarry]

@elfin hornet can you open Xbox app in your PC (Start --> Xbox) to see if you can login with your account?

[elfin hornet]

@stuck quarry i could with no problem

[stuck quarry]

@elfin hornet can you install game "War Planet Online" in the store and see if you can login in that game?

[elfin hornet]

how much is its space ?

[stuck quarry]

500MB should be enough

[elfin hornet]

ok i will

[vast marten]

by any chance when the new update gonna fixed alot of bugs?

[elfin hornet]

@stuck quarry it wokred fine on this game

[thick glade]

@thang I think since my computer is so trash, I turned the resolution down and fps went up, still crashes

[stuck quarry]

iy's me or something is wrong with mp ?

[fathom zephyr]

Whenever I load into the first race of the game, my game crashes.

[ember marten]

I keep on disconnecting for no reason at starts of races in MP even though my Connection is perfect

[vast flicker]

@ember marten @fathom zephyr #🤖・android-issues

[stuck quarry]

@elfin hornet please contact Customer Care, with all details you provided to me to quicken the process

@thick glade as said before, your PC is quite below the minimum requirement, you need to upgrade it

[stuck quarry]

Hrjfjfjfjjf

[queen python]

@stuck quarry has been warned

reason: Bad word usage

[ember marten]

@vast flicker I'm also a Windows player

[karmic iris]

OH no!

[fervent quarry]

Potato servers accuse users for Gameloft incompetence

Cant sync with server but syncs enough to take fuel and tickets

[empty sluice]

@stuck quarry what? first, it worked like a charm before the carribean update, and second, what is the minimum requirement?

and if it was really one third of the minimum requirement, how could it play the game at close to 60 fps at the max settings?

[stuck quarry]

Uh guys I just got a "Redeem your gift card" code but it says currency mismatch. What to do?
Nvm I am confused what I even wrote.
It says I get 1.00EUR Microsoft Gift card.
But then on pressing confirm it says -

"This code is for another region

Take it back where you got it and see if you can get one for your region.
PUR-CsvCurrencyMismatch"

@stuck quarry @stuck quarry What is it exactly? Sorry I never got a thing like this before.

[stuck quarry]

@stuck quarry what is your GL Player ID?

Player ID - 75502
In-game name - Ankan Dutta
Country - India.

[stuck quarry]

@stuck quarry i got free 1$ microsoft giftcard when i joined asphalt 9

but i can't buy microsoft exclusive bundle even i have 1$ now

🤷

@stuck quarry what is your GL Player ID?

2b45bc

could i give video?

no need, it's a known issue, we are working on it

😦

i need free 10 packs

😢

[empty sluice]

don't you have the cento @stuck quarry

[whole scarab]

My game freezes when i click on Shop.

Am i the only one?

Happened the 4th time in a row now.

[calm kindle]

i just want to pick a car

[queen python]

@whole scarab has been warned

reason: Bad word usage

[whole scarab]

why is this a bad word

[empty sluice]

@calm kindle @stuck quarry that's the "flickering" I meant

@calm kindle what is your gpu?

[calm kindle]

intel lol

hd graphics 520

[empty sluice]

wait

how old is your pc man?

@calm kindle

[calm kindle]

sorry was in a match

about 2 years

maybe 1

i don't remember when i got this

[empty sluice]

yeah so that eliminates the possibility of my gpu being too old to cause the flashes, here's a quite (weak but) recent gpu doing the flashing

@stuck quarry any comment on the matter?

[stuck quarry]

@calm kindle thanks for the screenshot, how often and how long does it happen?

@stuck quarry and @stuck quarry for who can't claim Microsoft $1 giftcard, please contact Customer Care to have your issue solved

Done already. Waiting for alternate redeem code to come for my country currency.

[stuck quarry]

😕

[calm kindle]

@stuck quarry the more i play the more often it happens

most of the time it only happens when i want to select a car

[stuck quarry]

@calm kindle we can't reproduce the issue on our side, however we will keep this in mind and look for more clues on it

[scenic sequoia]

hi, anyone facing issue with xbox live login in A9

Windows

[stuck quarry]

Why do i get this message and doesn't it let me play the game... its very anoying and doesn't stop i can only play offline gamemodes!

@stuck quarry can you help?

[stuck quarry]

@stuck quarry did you login with Xbox account?

[stuck quarry]

@stuck quarry yes i did. is that a problem? i didn't saw any other log-in options thats why

[stuck quarry]

@stuck quarry what age did you input to the game? can you login to https://account.xbox.com/en-US/Settings?activetab=main:privacytab with your Xbox account and try setting everything to "Everyone"?

[lyric swift]

Known issue - Carribeans. Game crashes after Alt-Tab'ing or when changing to full screen. ETBFA? (Estimated Time of Bug Fix Arrival)

[grizzled iris]

Guys got 1$ for Microsoft redeem offer but can't use it since it doesn't cover the taxes I guess. Cause after paying from that code it asks for other methods for paying the rest, taxes I guess? What a botched partnership. Also could you guys resolve it sooner could really do with 250 tokens before Chiron/Regra goes out of Legend store.

[stuck quarry]

@lyric swift yes, we are aware of it

@grizzled iris please contact Customer Care to get support on it

[stuck quarry]

@stuck quarry I'm scared.. why is this happening to me? This happens way too often, most of the time it's just flashes, but now it's gotten much worse!

I'm taking a break from Asphalt 9 until i can be sure this isn't some viral infection, because i want to keep my PC safe from all those things, this is messing me up really bad, my laptop too..

[stuck quarry]

@stuck quarry it's not something to worry, some people also encountered the problem, what is your GPU?

[stuck quarry]

Intel HD 1.10, i got 2 of those.. my graphics are really good, but there's a limit to how much my laptop can take, and Asphalt 9 works great, it's just this and a self-driving issue.. Sorry i took so long to respond, my laptop had a Windows update

[keen merlin]

I reedemed the code and I got only 1$ and didn't get any of other rewards.Help!

[keen merlin]

Oh nevermind.

But I can't buy it because i'm from Serbia.

I don't know how to change the region because I'm stupid.

[keen merlin]

Oh great now when I changed the region it disappeared!

Yay...

]yhrtgfvcj

[clear gulch]

can anyone help with this ?? it happens when i try to log a particular account yet i can log any of my other accounts just fine ... so the problem is not in my windows / apps etc ... and my windows is original and completely up to date ... have anyone seen this before ?? and if so .. how did you fix it ??

it just keeps loading forever

PS ( i reinstalled windows / game / reset xbox live apps / made sure everything is up to date etc... ) just in case ... even tho like i said i can log other accounts and this wasn't even needed ... but i did anyway just because this is all what CC kept telling me in the 8 emails i sent them so far

[stuck quarry]

@stuck quarry nothing helps... i still can't play any online session! and without any xbox account connected its not even possible to play online becouse they first want me to connect an account.

I really want to know why my acces is restricted when i try to play any online session. i'm not a cheater i do not have anything else connected to the game, the only thing connect is my xbox account but without a xbox account you can't even play so i really hope you guys are going to fix this problem.

btw i always have 1 error and cannot fix it

[keen merlin]

@stuck quarry help!

[split dome]

@keen merlin You will need to contact Customer Care for assistance with redeeming the $1 reward you received.

[sly hamlet]

@stuck quarry connect your account to xbox

Then open the game

[stuck quarry]

@stuck quarry what age did you input in the game? and what age did you input when registering the Xbox account?

@stuck quarry Intel HD 1.10 it's not a valid GPU name, what is your laptop model?

[slate agate]

Hello, I have a problem, and I do not know where to publish the post, the Community SinLey® has 2 clubs now, but do not appear 2 in the list of clubs that can join other members.

Can you help me?

[stuck quarry]

@stuck quarry My laptop model is Aspire A314-31, sorry about the late answer and that other answer, Intel HD is the graphics thing, i got them mixed up..

[mellow turtle]

extreme DoF here, can barely see in front haha

[humble glacier]

Sol looks like if you change your graphics it will get better

[stuck quarry]

I suggest turning bloom off, along with DoF if you want

[stuck quarry]

@stuck quarry thanks for the information, for now we can't reproduce the issue on our side, however we will keep it in mind to see if we can find more clues on it

[thick isle]

KD system need improvement my friend

Looks like I've stolen GL's money, started getting fake KDs and Fake wrecks all of a sudden without any reason.

😡

[thick isle]

Will anybody tell me what is going on?
https://streamable.com/r9ozr

[drifting cosmos]

Can touch drive be improved too

[sharp tendon]

@stuck quarry sometimes my keyboard doesn't register in the game. I've tested my keyboard and know that its not the problem.

[zenith fractal]

@stuck quarry One question, can you transfer an account from xbox to another from xbox?
And in case if they could how long they take?

[drifting cosmos]

Why is it when i pick a rout on touvh drive and cars block me then instead of give up i drive into a wall

[thick isle]

@sharp tendon Same with me, at times I feel like my key stroke didn't even register

[sharp tendon]

@thick isle were you able to fix it?

[thick isle]

nope! looks like game issue @sharp tendon

[lyric swift]

Carribean Crash Issue - Game crashes when resizing window and when enabling Hiding the Task Bar.

[stuck quarry]

@lyric swift it will be fixed in next update

@thick isle @sharp tendon can you recall when or where the issue (key not registered) usually happens?

@thick isle thanks for the videos, we will check them out

[thick isle]

@stuck quarry Mostly while steering, but also sometimes while hitting double tap nitro (once it registers and goes with yellow nitro instead of orange nitro or shockwave) and sometimes while hitting brakes specially while landing. . .
Sometimes key strokes register late as well. . . don't know if it is my keyboard's late response or server issue or something else. . . but since such late response happens only occasionally, it shouldn't be keyboard's issue.

[stuck quarry]

@thick isle when it occurs, is there any lag?

[thick isle]

most of the times yes, it shows momentary lags, sometimes unnoticeable

@stuck quarry

[stuck quarry]

@old adder we are aware of this issue, please contact Customer Care so they can collect further information

[thick isle]

Can we have little less strict "track-out" system? There are hundreds of places across all the tracks where fake track outs are given. Why can't game wait for me to actually touch a point which is really out of the track? Why track outs in the mid air?

[lyric swift]

@stuck quarry 'scuse me. An ETA of Carribean bugfix (next update)?

[zenith fractal]

@stuck quarry and me??

[sharp tendon]

@stuck quarry sometimes the inputs are not registered and sometimes they are delayed

it happens randomly i just went through the entire entire day without it happening and just know it started happening again

[stuck quarry]

@thick isle it's gameplay issue, you can always post those in #👾-gameplay-issues

@lyric swift soon 😉

@zenith fractal sorry, i didn't see your message, you can contact Customer Care, it may be transferred with limited circumstances and the process takes one week or two to complete

@sharp tendon when it occurs, is there any lag spike? is it only in a specific mode (career or MP)?

[sharp tendon]

@stuck quarry it occurs randomly and last for about 20 min. No specific mode its in MP and events

[stuck quarry]

@sharp tendon does it happen after playing for a long time? or even just starting the game for a few minutes?

[sharp tendon]

@stuck quarry it happens randomly when i start the game and when playing the game

[vital girder]

There are no opponents on windows

This situation is happening now, yesterday it was ok

Why? 🤔 @stuck quarry

[old geyser]

ACE™ kiswendsidajuste#1747 was banned here just because he liked someone else's comment, could you unban him @stuck quarry ? he's a nice guy

[split dome]

@old geyser the Asphalt Team does not do moderations, so please do not ping them for that. Only a Mod can warn, kick or ban a player.

[old geyser]

oh, sorry

[stuck quarry]

@thick isle regarding to your lag spikes, it's due to CPU being used by other process(es), you can try disabling anti-virus, Windows update, web browsers, etc. to see if the situation gets better

@vital girder maybe there were no suitable opponents at that moment?

[thick isle]

@stuck quarry 🤔 That's strange, I never see my CPU usage getting over 50% easily, even when I'm running the game, or sometimes running two games simultaneously. . . It's HDD which caps my system's speed almost all the times.
GPU usage stays between 50% to 75%. It can also cause lags after long use though.

Here is the proof.

[stuck quarry]

@thick isle what your CPU & GPU spec? please also take the screenshot of your graphics settings

[thick isle]

@stuck quarry
CPU : Intel i5 8th generation, 4 physical processors, 8 logical processors, 6 MB L3 cache, base speed 1.8GHz with turbo boost 3.4GHz.
GPU : NVidia MX 150, DDR5, 2GB. GPU is set to default settings.

Here is the settings btw

[stuck quarry]

@thick isle in your nvidia graphics settings, please (1) try switching the "power management mode" to "max performance" and (2) follow instructions in https://support.norton.com/sp/en/us/home/current/solutions/v85131538_EndUserProfile_en_us, (3) please also make sure your laptop has good cooling as it can slow down to protect itself

[thick isle]

@stuck quarry thanks for help! 😃

[sly hamlet]

@stuck quarry Gameloft banned my Asphalt 8 account 3 years ago... I used some cheat code for credit...
Can i have that account with all progres i made?
I cant start from the D class again to earn credit and all progress

[stuck quarry]

@sly hamlet please contact Customer Care for assistance on this

[sly hamlet]

Where should i can contact?

@stuck quarry

[stuck quarry]

@sly hamlet https://support.gameloft.com/

[elfin hornet]

the game crashes everytime i play an ad, once it starts the game crashed after 2 seconds

[ivory ibex]

Can anyone suggest how to transfer android account to windows

[stuck quarry]

@elfin hornet do you have the crash dump available? does it happen on a specific ad?

[elfin hornet]

@stuck quarry not a specific ad, where do i get this crash dump ?

[stuck quarry]

@elfin hornet it will be a bit advanced:

1. follow instructions in https://social.msdn.microsoft.com/Forums/windowsapps/en-US/9287d032-e236-4b81-83da-e58fdecd7603/uwp-get-the-crash-dump-file-for-my-app?forum=wpdevelop
2. restart PC (just to be sure), play game and have a crash or two
3. zip the files in C:\UserModeDumps
4. upload to somewhere (e.g. google drive or https://www.mailbigfile.com/, it will be big) and send Direct Message me the URL (don't post here)

[elfin hornet]

@stuck quarry zip them as .zip or .rar?

[stuck quarry]

@elfin hornet any 😄

[stuck quarry]

You can also use a freeware called WhoCrashed for this

[elfin hornet]

@stuck quarry can i use the solution @stuck quarry said about ?

no such a folder as C:\UserModeDumps

[stuck quarry]

google WhoCrashed, it will find the crash dumps and even give an analysis you can send to support team

[elfin hornet]

@stuck quarry it will do the same job right ?

[stuck quarry]

yes, it finds the logs by itself and shows the analysis

maybe your graphics driver is the issue, see if u can update it

many ppl dont install graphics driver for windows 10 bcos it works out of the box

[elfin hornet]

i have another problem now @stuck quarry @stuck quarry
i cant even click on watch ad, it keeps spinning like that forever

[stuck quarry]

means no more ads in your quots

quota*

[elfin hornet]

no i havent watched any

[elfin hornet]

@stuck quarry sent you a private message, check it

[fervent quarry]

For reel ? shows green connection and it's not my part of the problem, so fix your potato servers!

[vital girder]

@stuck quarry why can't I get rep to my club?? I am playing several races but I can't get rep

[fickle nebula]

I am in the Top 3,000 in the Multiplayer series and in the Unleash series for the Lamborghini Aventador J. I play the game only for an hour a day and I realize the I bank only a few RP for my club, which is often disappointing bcuz it isn’t my fault. People I race with are mostly bullies and they knock me down and others for absolutely no reason. For example, in the last open car season, I was in a 3 star Pagani Huayra BC and a MAXED out Lamborghini Egoista was consistently knocking me down. I had only 3 fuels for the Huayra BC and I was knocked out again and again on different tracks. When I try to disconnect, it only worked once but the next two times I lost points. I would like Gameloft to bring back the OG free disconnects. One free disconnect in 24 hours is not enough for those who are being bullied.

[ivory ibex]

I cannot transfer account from android to windows help

[grizzled delta]

Contact customer care @ivory ibex

[ivory ibex]

@grizzled delta have you done it??

[grizzled delta]

Nope

@ivory ibex

[ivory ibex]

Ok

[stuck quarry]

got a problem with my gtx 1080 ti, the game dosent use the gpu at all, it only uses the igpu.

[stuck quarry]

@stuck quarry please try (1) https://www.howtogeek.com/351522/how-to-choose-which-gpu-a-game-uses-on-windows-10/ and (2) https://gaming.stackexchange.com/questions/72567/can-i-force-steam-to-use-my-nvidia-gpu-instead-of-the-integrated-intel-card

@vital girder please contact Customer Care on this

[ancient cedar]

I get a event race claim for old events when they have already ended and i have already claimed

[thick isle]

1. No option for changing key bindings.
2. Respawn Key doesn't work.

[stuck quarry]

thank you alot @stuck quarry

its fixed

[elfin hornet]

@stuck quarry bro can you tell how was it fixed exactly ?

[stuck quarry]

i just disabled the igpu, forcing the pc to use the gtx

u got windows 10? @elfin hornet

[elfin hornet]

@stuck quarry yea bro how did you do that ?

[stuck quarry]

right click on the start windows icon, and select device manager, scroll down to gpu and right click on the one u want to disable and ur done. (that worked out to me)

[fiery marten]

Only three people came to the Masters League in Windows, change the required points 😡

[stuck quarry]

@thick isle there is no plan to implement keyboard binding in the near future, the respawn key can only be used when there is respawn icon appeared on the screen

[lost ibex]

clipping seems a bit off

[thick isle]

GL needs to redefine dimensions with more precision to the visuals.

[stuck quarry]

@lost ibex could you please repost it in #👾-gameplay-issues?