#🖥・windows-issues
1 messages · Page 54 of 1
I had game where I was 1st pace and had connection issues and matched with players having Asian characters so It meant I was in an Asian server that moment
Even if I play in NA
Ah, i see. That's weird, that means the servers is random based on where the we joined into?
Alright, so that means, it doesn't relying on NAT type, right?
Windows issues!
I got one
Sometimes I enter in my game and in the menu it crash
and now I was in my first gold league multiplayer online race
and it crashed
Can you fix that? Is being pretty annoying to start the game and in the menu crashed
@split grove please send a ticket to https://support.gameloft.com/contactus?igagame=A9WN&verify=yes
Anyone else unable to access multiplayer because it won't sign you into Xbox live
Why i can't put anti aliasing?
What's your pc specs
Cpu gpu and ram
(Anti aliasing is the max graphic settings option)
And the game is still updating with its compatibility with all the pc parts put there.
If you share me your pc's details of those 3 parts I'll figure out the reason as to why. Either it's the part's being out dated in general, weak, or simply not compatible yet.
@sick olive
My pc spec is Intel i5, 8gb ram, 8th Gen, amd Radeon 530 with Intel uhd 640...
@elder mural
My laptop is Lenovo ideapad 320
Alright the i5 8th gen is good, ram decent, and gpu is fine. Ya it's just compatibility issues. Litrally just play on the highest setting you can if you want until the next big update comes in with the port fixes, bugs and so on.
@sick olive just wait for the update and that's all. Don't worry cause your not the one with old specs as other people here can't play higher then low or very low for a reason. But they still.enjoy the game.
When the camera is in such a direction that the map itself (the ground to be specific) is blocking the view of your own car, the wheels still get rendered on top
so you see the wheels through the road
I don't know if it's windows-specific, but it's not really a gameplay issue
yeh, it happened to me. You can see the wheels of your car if the camera goes undermap for whatever reason
After races you have still cameras from far away
if there happens to be like a bump on the map between the car and the camera, there you'll see it
It's just camera positioning when it's moving
It's normal as it's trying to see your car instead
Small bug nothing else
and the wheels?
Yeah, but it's still a messed up rendering order
The camera itself is not under the map
It will be fixed so don't worry
oh okay
Also there's another rendering order issue that I always see at the beginning of a map but I can't remember which one
but there a texture on the road is rendered over the wheels but not over the car body
it's just weird lol
It's common in MP races
Some cars and their weird latency connection issues
Car wheels clip to the surface weirdly
The moment you start driving it's gone
@stuck quarry I Have The Same Issue It’s For All Platforms
How do you claim the launch celebration reward?
@ancient badger you should be getting it after gaining a few flags in career mode
Thank you!
@ancient badger you're welcome!
@dire stream No, there's no new update. for windows version. if it does, it will be the same or later to iOS and Android versions
@wheat arch ok tnx my friend
In windows 8 ,this game its not compatible ,why
the game is optimised for Windows 10
Windows and 8 and 7 are not gonna get the game
My game randomly crashes during multiplayer races
And the in game music stutters a lot, but when I play music through Spotify at the same time the in game music plays perfectly
I can no longer watch ads to Fast Forward fuel or to get an Ads Pack even though it's been two days -_-
@drowsy aurora how much ram do you have on your PC?
@spare heath please contact customer care through support. They can look into it.
only reason i know of is if the connection is slow
which causes the ad button to be black with a loading circle
If they can play mp they can load an add.
Just let the team look into it, they have the raw data.
play mp with connection issues, lag, and such
when ever I want to do the championship or multiplayer it says sorry you are not allowed to access this session
is there any way to fix this ?
@stuck quarry show a screenshot or say it in more detail, i dont get why you cant play Mp.
did you get the required story lien flags?
did you get cars that are unlocked for mp and/ or champion?
@elder mural hold on
and yes I have the required flags
and cars for mp/champ
let me take a screen shot then send it
k
ehm no its my 3rd day playing
k
2 reasons
1: a reported player and is suspended from online stuff from cheating
2: a bug
which in that case
if it is a bug report this to customer support in game
and send them a support ticket
yup
its 100% a bug just saw someone making a video about it
hello
i have crashes in loading page guys
please help
in this page i have crash
hmmm
You crash in the first thing game opens?
for me it doesent crash
Gpu is weak, but.... what generation is your i5?
i know my gpu is week
My Conclusion he needs to reinstall
weak*
If that won't help send a support ticket
i have an intel i3 6th gen and intel hd graphics 550 something like that
i5-6200U @elder mural
Hmm weird. You should be fine. Honestly try to re-install
i was re-installed game yesterday
@lime swan any reason as to why he is crashing?his specs are totally fine and he reinstalled the game yesterday
@dire stream send a support ticket for now
Wait for a reply then. Aside fork that ask the A9 team who ever is "green" for online in the discord. See if they have more knawledge of this
no idea tbh 😦
I just keep losing 1 fuel bar because of this when trying to do MP (Windows player here). managed to connect only Once but it's a 1v1 race where my opponent seems not connected that i instantly win the race
Did a 360 before the finish line and it hit a cop in front of me after I crossed the line
It crashed my game. 😂
this is an english only server. You need to speak english, french is not allowed. Sorry @stuck quarry
At least for now is not allowed
hello I have a problem with asphalt 9 I can not download it and it says to me impossible installation error is what it is my pc or not who does not support?
look
yes @past coyote
what's this ? I do not know anything about pc! @past coyote
if your pc doesnt meet that requirements, then the game wont download
If some on in your household can check for you it would be easier since you don't know much about computers
Actually my PC doesn't meet the requirements, it still downloads but I can't play the game
@simple mantle then you can't play the game sadly.
Yeah. Rip dude
intel(R) celeron cpu n3450 1.10 GHZ ram 4.00G
hmmm
@stuck quarryyour pc is way too weak
The cpu is bad and your gpu is nonexistent
4gb ram is tiny
4gb ram is the minimum for A9
Literally an office pc for the smallest of needs
At least is what the store says
not having gpu is a big problem XD
weird asphalt 8 to take into account the games
im having a problem
i got a mp bp pack (those that you can get by doing races)
and i got it when the season ended just some moments ago
and when i try to open it...
"Server error
It wasnt posible to make that action in the server (3)"
What does it say in e english?
Probably you got it right before the reset and the info of that pack didn't reach your account in time
So the server seees it as an error because it doesn't see it
so what i can do?
Try to send a support ticket just in case
idk how to do that XD
Ok, i've sent it
i hope they answer soon
but for a friend's expirience, i have to pray really hard
🙏 🙏 🙏
@elder mural I not resived any reply from gameloft support
they take a whiel cause
lots of people are sneding tickets for different reasons
i waited about a day in half to receive help
@dire stream ask help from the asphalt team in discord when the are on
My game is not opening it crashes after the gameloft logo I installed it many a times now and reseted too but still the same . Please help!
I think my issue with A9 has to do with me connecting to the windows Xbox
the one that restricts me from multiplayer etc etc
I cant even log out from it
BS
if anyone is curious, my problem got solved by itself
eh good 4 u
I am not able to read my club members chat messages
even my club members are facing this issue
@river geyser hey, m8 i am not able to see messages of my club members
what should I do?
Yeah, it seems a bug, because it happens to me, not sure if this bug happens on all platform or only just Windows platform 🤔
so its because of windows?
Contact CC from in game
ok
yeah just checked it out, chat is not working on windows -> send ticket here https://support.gameloft.com/contactus?igagame=ASP9&verify=yes
I can't get my Pre-Registration Rewards cause you can only sign on to Xbox -_-
@spare heath You should have got them shortly after starting the game.
No the thing is the email I used to sign up, I can't use it cause the only way to sign on is with Xbox
You don’t use it. Everyone who logs into the game and plays 5 races (I believe it is 5 races) before the 10th gets the rewards.
My game is not opening it crashes after the gameloft logo I installed it many a times now and reseted too but still the same . Please help!
No
What version of windows are you running?
Windows 10?
yes
Ok, have you tried deleting the game and reinstalling it?
What are your computer specs?
I think your computer might not be strong enough to run A9, but let me check.
It played A8 with full graphics and smooth
Yes but A9 takes a lot more power to run.
One second and I’ll try and connect you with a windows specialised Mod.
atleast it can run on low graphics!
windows experienced alotta bugs
hm..
what bug u have?
when ever I wanna check clubs it says 'Sorry you are not allowed to join any session'
😂
Plz fix it gameloft
i contacted Gameloft support
@elder mural Please help @grizzled river .
Please
Who has an issue with their pc and game please tell me so I can help
mine too
You have an issue? Please explain in detail on what's going on @stuck quarry
@grizzled riverwhats your issue?
My game is not opening it crashes after the gameloft logo I installed it many a times now and reseted too but still the same . Please help! @elder mural
@elder mural you still there?
@muted lagoon Please help
?
@elder mural its the same one from yesterday ! when ever I want to go in championships/multiplayer it says sorry you are not allowed to join any of this session
@grizzled river please tell me your pc specs in detail. Cpu (with name), gpu, ram
@stuck quarry your case is different. There's a problem with your account soecifically. That one needs a support ticket
Intel Core 2 Quad CPU Q8300 @2.50gz with 4gb ram
ATI RADEON 4300/4500 SERIES
@elder mural
Oh boy....
You pc cat run the game and here's the reason
Your cpu is way too weak. It's an if cpu use for minimum standards of computer usage
It ia also a cpu that hogs the ram with the OS
Leaving no space for A9 to operate minimally
Your gpu is weak as well but for lowest settings it's fine.
But it should start
Your game crashes because it has no space for it to work on for RAM and your cpu will make your game have bad frame rate and slow
ok sir
It works fine with A8 with high graphics and it runs smooth
A9 is different
A9 needs a lot more than A8
But I have space
A8 i can run it on the best graphics possible, but A9 i have to get it on low
It's a new graphics engine with a more demanding system that needs more ram to itself and a decent cpu to run the game smoothly after start up
Your ram has no space
beacuse of it wont start?
The OS already takes 2gbs, your background program that you run and need to run for your oc to do the daily things is around 1gb of ram usage. You have 1gb or less for usage on anything and that is nothing for A9
So how much do i need for A9
Sorry
No problem at all
If you want to make your pc better
Buy 8gb ram dual card so (4 x2)
Or just 1 8gb
Get a better cpu if you can
If not then save up money to make a custom pc that is strong
No problem sir still I can play other games
@elder mural If i have the i3 processor then i can be able to play A9
The game will run much smoother. What generation is it? And still get 8gb ram
8gb is the minimum standard gamers use to do gaming stuff
Reccomened it 12-16
Higher then that the they are doing things that needed allot of power for like graphic design and other things
I can run the game on second gen intel i3 with 4 GB RAM, but mine is an old laptop. you will probably upgrade to a even better PC/Laptop.
He needs a couple that Is efficient with vram usage. His cpu right now hogs vram
Ah, i see.
8gb ram, i3 4th gen or 6th
Or save up to make a good custom pc with
i5 or i7 boh 6th gen or higher, 12gb ram or higher, gtx900 or higher. After that you can do anything on your computer to your liking and needs
OOk
This happened in Streets of San Francisco in MP Race.
The game after the gameloft logo just crashes and the game closes and i have all system requiriments if you take a look at brazilian window store you will see so many comments with the same problem
And if you found some bad grammar sorry i'm brazilian
What is your pc specs
I'll spot out the reason as to why
Cpu, gpu, ram
@lilac kestrel
A9 support ticket in their website
ah the forums ?
@stuck quarry yes, the forums
k ty
minimum requirements for the game to run and not crash (keep in mind low to lowest graphics is the best it will run)
4GBs of ram needed for the game. i3 3rd gen cp or amd A6 5400k equivalent Intel HD integrated graphics 4000 or Radeon HD 6450 equivalent
With out ay of that^ the game will crash and not run. To those who dont know why
https://www.pvladov.com/2015/07/intel-hd-graphics-nvidia-and-amd-equivalents.html A list of integrated graphics cards for looptops and desktops. Anything below the 4000 in the list itself is what you need.
The article shows the Nvidia and AMD video cards, which offer the same level of performance as different generations of Intel HD Graphics.
https://www.tomshardware.com/reviews/cpu-hierarch)y,4312.html (scroll down in the list and look for i3 3245 (3rd gen) and look to the opposite for AMD equivalent and see if your CPU can run the game. if higher then that i3 then good if not, then the game wont run)
@elder mural i can see that people asking constantly why their game doesnt work while its because their pc, made you a little bit angry XDDDDDDD
Yea, IDK anything about windows.
you or the mods just tell them to look in the pinned messages (which i probably should control cause i put in exactly the info they need to know) so they know why their game wont work.
This will help me.
i dont understand a lot about pcs so... XD
2 websites
one is gpu list of the integrated graphics that are common to people who run the game barely or cant
they can see why they cant run it
and cpu
so dont mess with the pinned messages
so it was easy for those who needed answer to look at them if im not here to help
👍
i wasnt gonna remove any pinned mesages so XD
Also, that will help me more to understand PC programing so thanks!
the specs needed for the game to run to be exact
the programming.... oh boy im gonna be posting things probably no on here might understand (except A9 team cause they programmed the game xD)
but ya. Pinned messages is help guide when im midnight tofu delivering
@elder mural i wanna make videogames in the future, so programming is something that interest me XDDD
study study study
research listen and learn. get into game design and programing university
it was i was gonna do
when this school year starts, im gonna start a Proffesional Formation arround programing
nice
one its not a windows issue
and 2 they are working very hard to solve this issue
for now race with dignity knowing you dont cheat and you win with skill
i to see hackers
but i still reach plat with my trusty srt8
and go forth to legend rank
I Can’t Go Into Legend Rank Because Every Car I Face Will Be 2,600- 3000+
Even Though I Did Win A Centennario At 3,200 While I’m At 2,200
Everyone rock this hack ingame y'all
Yea if gameloft not fixing this I dont see how this game would survive
@elder mural what you said to ignore the issue huh? shame on you
wait
me ignore it?
i said i got no power on this
game loft is working around this
they cant just simply fix it so fast.
<@&469459051105878016>
i have to stay patient myself and deal with it till its fixed...
Alright, @delicate wave has been warned because '** don't test my patience as i myself go through it daily in Mp**'.
@elder mural Why do we still have that hack video link in this channel?
gettign it out of here
👍
Asphalt 9 runs correctly even with high graphics, the only bad thing is... MP start delay!
@stuck quarry that is because internet 90% of the time
REEEEEE
@elder mural ok i'm answering you.Video Card GeForce 8400GS. CPU Intel(R) Pentium(R) CPU G4400 @ 3.30GHz RAM 4.0 GB
@elder mural it looks like the asphalt 9 customer supporters aren't answering/helping me
in this situation I am in
yes they answer but this will take a looooooooong time
@stuck quarry dude they usually take a while. There's a lot more people to help dont you think?
yeah but im experiencing the most shittiest/worst bug ever in mankinds history 😢
so heres the thing
they want me to log into my xbox account
you know windows 10 has xbox etc
so I logged in
yes
hmmm
idk what can it be
😐
I have been told this is an Xbox things and not an A9 thing, although i am not sure since I do not play on the computer.
it might have to do with age restrictions.
Nooooooooo!!!!!
your right jesse
you gave me my answer
@tired vault you were right
@stuck quarry age restriction?
@lilac kestrel Your cpu is too weak to run the game, same as your gpu.
@elder mural Brain explosion
xD
how strange, having a problem with the cpu XDD
to run the game literally i3 3rd gen or AMD a6 6540... anything bellow that is a no go
and 4gb ram as it is it not enough
error on windows
Can you do anything on your game? @misty niche
It's the first thing I see when I enter.
Try deleting your game and reinstalling it.
Looks like the game was corrupted. Please delete the game and reinstall. @misty niche
check the specs of your pc and check if your pc is good enought to run it. Just in case
Yes please. @past coyote beat me to asking.
Sorry XD
I'm doing.
at the moment I am playing on android.
my progress will also be playable in windows? @muted lagoon
no, sadly
you cant pass accounts from one device to another
at least is what i've heard
In modern combat versus if I can.
play on android ios and windows with the same progress (obviously if I'm on windows I have rivals on my same platform)
The idea is not to pass the progress.
the good thing would be to play on all 3 platforms with the same account.
in A9 sadly you cant pass the progress
i think you can do that, using your account with different progress in every device
but i dont recomend you do that cuz is really hard to advance in the game XD
It is unfortunate.
then it's not worth spending money on the game.
is the most convenient for the game.
it is difficult to maintain a single progress, imagine 2.
@elder mural Damm windows store says that i have all requiriments
windows store lies a bit
check the pinned mesages
there are the full true requirements
I recommend that you play asphalt 8 or if you already played it stay in that great title (COMMENTARY MADE IN ENGLISH) @lilac kestrel

@lilac kestrel your actual specs say other wise
Ok but anyway i will stay at asphalt 8 i dont even Maxed my Ferrari Berlinetta i need only one upgrade
And sorry if my grammar is bad Pedro i'm brazilian.
<@&469459051105878016> is it possible to use a different outlook/xbox account for asphalt 9 ?
@stuck quarry hmmm
I think yes, but the progress is not saved for the other account you use
idk why would you want that, but i think you can do that by taking out your xbox acc and putting it another
idk very well
@tired vault one hand please?
That is how it works with fb connection. However I have never played on windows and I can’t be sure.
hmm so I cant get rid of my xbox account
You normally get the option to start over or keep the progress.
but the account stays
I understood that im restricted from the chat/multiplayer/champ
cus im using 13 age below.
I want the progress to be removed to the point where it wouldn't understood which outlook/xbox account im using
on windows
I’m not sure that’s a possibility
You might have to change your windows store account
And then delete and reinstall the game.
yeah yeah that was my plan
is there anyway to bypass the settings forcing me to use low quality
it let me use high quality on A8 without any flaws and it looked amazing
A9 looks like Minecraft on these settings
Can you go up to Medium? High is not working because of "Anti-Aliasing" problems
no I can't even do that 😂
the thing is I know my computer can handle at least medium
low is just too much
A8 worked perfectly fine even at extreme
Well
You have to have in mind that A9 uses a new graphic engine
one a lot more powerful
But that power requires enough pc
gah
i recomend you use the personalizated graphs option
like that you can put the game to 60 fps
and some other things
I did that but the quality just looks like Minecraft on low
I didn't know if there was a way to edit it from Windows
i did that too but it looks nice for me
thank you
does anyone know what 0x87E10BD0 means?
If you can just try logging in with a microsoft account... most probably is when you get some licensing information ...
oh thanks
please let me know if that works or not 😄
And we're away! Thanks
You're welcome!
Uhh
played an ad but didn't get any rewards
Oh nvm watched another one received two packs
Weird
what is this 😂
ohk
Lez go back to general or offtopic
My issue: When i play A9, the engine sounds from the cars doesn't sound correctly, like if the download has the engine files corrupted or something like that? I'm not going to uninstall the game since i don't wanna START OVER AGAIN!
I am not able to download the game on my pc (with windows 10) it gets a message that the app was not found
@stuck quarry Did you log into a media account?
If so, all your progress is saved, so feel free to delete the game and reinstall.
Welp, getting this 99% to 1% when trying to play MP, i don't lose my rating which is fine, but the most annoying part is i lost 1 bar of car's fuel... Playing on PC (Windows)
Hello @wheat arch did this started happening from today ? or you had this issue in the past?
also does it still happens?
Hey, can anyone help me?
@median cloak what is your question?
How do i solve this?
@marble lark can you help @median cloak ?
I sadly enough don’t play on windows and I am not sure how exactly to solve this. But I think Istvan will be able to help you.
hmmm never seen this before... does this always happen to you?
@median cloak did you check if your computer has the minimal specs needed to play the game?
well then...
oh there is the problem.. you need atleast Intel HD 4000 graphics card
^
nope
Yeah... thank you anyway

:))
@qpMihay#2938 also you didn't have any menus? or the game was completely stuck in that section?
mine happened the same like that bc my pc sucks
@marble lark About my error, it's already happened in the past. since i want to try MP for the first time.
@wheat arch so you weren't able to play MP at all since the release?
or sometimes you can and sometimes this error appears?
@marble lark Obviously i can, about 1 to 2 times. while mostly got that error instead.
Like 99% of the time. While it worked in 1%
Are you playing from a Windows tab or PC/Laptop?
a Laptop.
Sience A8 i've been having this problem.
Ads wont load. And when i try to load one, it crashes and closes the game. Help please
@muted lagoon on XBOX
@stuck quarry Your progress should be saved, and you should be able to delete the game and reinstall and still have all of your progress . But feel free to contact CC, they can give you 100% certainty.
Hello windows
Somebody get Icona?
what's icona
Icona Vulcano
@low oak I really doubt it. Unless they've played sience the beta, i doubt no one has it. Principally because rn isnt avialable XDDD
oh wait, it is XD
(avialable)
But i still doubt someone has it already
And if they do, they are p2w
@past coyote Nah I Saw A Person In Legend Today Who Had One Star Icona
wait cant you get it from career?
@slim junco you can
Eh guys i fixed my previous issue but this time im supposed to get the free 'challenger' but its not given to me yet 🤔
is it a 1 times thing ?
<@&469459051105878016>
@stuck quarry you need to do a few career races
You should be able to till the 10th
@tired vault Ty for the help you are a really great moderator !
@stuck quarry since I don’t own a windows device I am not sure when exactly you unlock it. Sorry. Also thank you for the compliment! 😉
@stuck quarry you unlock pure muscle season in one of the missions from the gearheads season
@thick idol I already knew that ty though
k
@tired vault even though you didn't own windows you solved my issues 😃
@stuck quarry glad to hear, enjoy!
there we go i got the error that i was talking about in #🎖・multiplayer
@thick idol thank you! will look into this! One question do you use IPV4 or IPV6?
I've heard of those words before but i cant remember what they mean, I'll go and check real quick
@thick idol can you confirm you’re older than 13? There are mp restrictions for younger players
no prob
Also this happens very often or randomly.. just once in a while?
yea
<@&469459051105878016> eh guys I made an alt account and I still haven't got the challenger hemi scat
is it a 1 times thing for the main account ?
I only got the regular thank you from gameloft reward
not the free challenger pack
Hey! I think that event ended some time ago
Yes! The Hemi event ended on the 2nd or 3rd of August
@marble lark will there be a free event some other days ?
@stuck quarry I'm not sure about that... for now this was the gift that players got ...will see in the near future
hopefully there will be an October gift
or so
cus I used an low age on my main
and I was being restricted
from multiplayer/clubs
and championships
so I had to make a 2nd account today :/
well that sucks
multiplayer will be so unfair for me then
everyone is running a 5555 challenger in bronze league
do you still have access to the 1st account? If you made a mistake with the age and entered a random age most probably contacting CC is the best idea. If you are indeed more than 13 y/o than you should do that
I still have access to the 1st account
but contacting them didn't help me.
they haven't responded to me yet ever since I contacted them
🤦
Sorry to hear that. @stuck quarry it most probably takes a while... as they get alot of messages
😩
multiplayer isn't that hard or anything but facing 5555/8888 hemi scats has been really unfair to me.
I know what you mean... luckily the hemi is quite easy to achieve if you progress in career
is it ?
I know it's not the same thing as getting it for free but it's something
if its possible to achieve it ill still take it
in career you can get ~12 BP's + the TLE's and if you are lucky you get it quickly
also you can check the "Get Blueprints" button and it will tell you where you can get the Blueprints for the specific vehicle.
yup ty @marble lark
You're welcome!
https://www.pvladov.com/2015/07/intel-hd-graphics-nvidia-and-amd-equivalents.html?m=1 Gpu graphics of Intel and AmD. Anything higher in the list of Intel 4000 won't work and bellow will work for A9.
The article shows the Nvidia and AMD video cards, which offer the same level of performance as different generations of Intel HD Graphics.
https://www.tomshardware.com/reviews/cpu-hierarch)y,4312.html (scroll down in the list and look for i3 3245 (3rd gen) and look to the opposite for AMD equivalent and see if your CPU can run the game. if higher then that i3 then good if not, then the game wont run)
i have an intel 520 graphics card and i5 6200U processor
is it compatible with asphalt 9?
Yes of course @stuck quarry
All Intel HD iGPUs are in the support list, even GMA is in, the game only needs DX10
I tried it on HD4000 and it runs flawlessly in 1600x900 no downscaling and 60FPS on low, so I would expect it to run on HD2500 aswell (too lazy to try)
HD Graphics 520 is also in the support list, so I guess not being in the store is a different reason
well
have you tried searching for it @stuck quarry
yes
🤔
i even msged the support team
@stuck quarry are you running windows 10?
that's strange
i talked to mina about it
restart the pc?
she didnt have any solutions
at this point idk
been 12 days and no replies from the support team
if Mina doesn't have any I can't do much either. my apologies.
try installing from APPX it is a bit unofficial but should work
my preregister rewards will expire on august 10th
are u sure the servers are online on there?
cuz i tried to do the same thing with asphalt 8
there were no servers
@stuck quarry What is your problem? You cant find A9 in the game store?
ye
wait really?
I keep getting this error and loosing fuel
Danku, im so sorry i couldnt help you, i hope you can download it and claim your rewards
click on Get it now
What Windows 10 build you're using? is it 14393 or up?? @stuck quarry
@stable sandal I have that same issue as well.
oh wait, it was just the beta 0.5.3
Already got a bit of the answers from one of the devs from it. they working on it.
how do i know suguri
1.0.1 really needs 14393
@stuck quarry try WindowsKey+R and type winver
build 10586
how do i fix it?
how do i update it
but at least to 1607
well, it should have updated automatically
so unless you manually disabled updates, it would have updated
you can download a fresh ISO anytime and run setup.exe from it, then make an in-place upgrade
Settings app Updates is where it should have updated
^^ @stuck quarry
Alright, nice, but make sure to make backups as a precaution if unwanted thing happens
@stuck quarry i hope that can help you dude
@stuck quarry so what happened exactly?
His specs are definetly fine for A9. His pc just being weird in general?
Nah, he needs to upgrade his Windows 10 to a newer version, at least 1803 with build 17134. he can't find the game on Microsoft Store because he has Windows 10 build 10586, which i can't remember what version is (maybe 1511).
yes it is 1511 and A9 confirmedly needs at least 1607 (LTSB) to run
Tried to do the Lamborghini Event, asked to connect to XBOX which I know I did when I first downloaded and ran the game, It said in caps something about the XBOX account changed and I need to restart the game, I clicked OK and it closed - I opened Asphalt 9 again then it froze on the hub, I closed A9 again opened it nothing happened clicked again it opened showed Gameloft then closed after a few seconds, tried it a second time same thing
@ me back if you have solutions please.
nvm restarting PC worked
what i found using xbox controller and manual racing move the control pad or stick and game thinks you doing a hard turn and slows the car down. i found i done better on touchdrive in speed and time then manual control
why today server roll back data ?
in morning i complete the event also buy blueprint at shop for 300k credit
then after 10:30 AM my data roll back from yesterdays without complete event but i already play at morning 8:01 AM
@wheat arch the files corrupted yesterday because the internet was slow
I am retrying rn
@stuck quarry take your time so your pc ain't ruined
somebody have black screen when he try look another player race. I twice had that with one player. I try to understand he is cheater or it is normal.
Hey @low oak yes it seems that we have a black screen issue sometimes when you try to watch the replay. There is a workaround for this issue tho.. If you wait the replay to finish once...it will go back to normal!
but I have especially with that player . Ok thx
where I can send cheaters ID
?
I meet 4 or 5
you can send it to @opaque raft in a Private Message!
don't forget to send the Player ID & Video
How do i enable antialising on windows 10?
I think they'll add anti aliasing in the next update
it says theres a new update for asphalt 9
but I don't see any in Microsoft store
🤔
I think its best if we click 'not now' atm @tall night
there is no way for it Im pretty sure
or gameloft messed up
ok, thanks tho!
It will/should appear soon
the update just rolled out ... so it will take time until everyone sees it
yes
no these are just bug fixes
aw k
Just received the update on store
Can i update later and still can play the game?
Yes , until you have the "not now" button you don't need to update
Alright, that's good to know. thank you.
👍
Hey guys, for some reason I didn't receive the pre-registration rewards and it's already 9 August, I don't have any time anymore, I'm logged with the same email as I pre-registered. Help?
Because of what can be the problem "no internet connection check your device's connection to the Internet" I have a PC that exceeds the minimum system requirements processor amd fx 6300 graphics card 660 12 gb?????
@stuck quarry windows should have gotten an other pre-registration reward (a dodge i believe)
Oh...
@stuck quarry have you tested your internet speed?
Oh well, then I guess, it means I got the reward. Sad it was only a dodge though :/
wait anyone tried Terzo cup after the update?
With the Internet like okay
i feel like...Terzo is now slower
This is #🖥・windows-issues , not #🏎・general ;-;
i mean on windows
@stuck quarry personally i think the dodge is better than some bps you won't be able to use till later as a starting reward
@stuck quarry since when do you have the no internet connection issue?
Oh, I mean, yeah. At least I got a reward :D
I had a problem with the connection a week ago then I have my windows but now everything is fine I do not even know what to do in the reviews about the game they write that some have the same problem@tired vault
@stuck quarry can you send a ticket to customer care? they can look into your data which i can't. Windows: https://support.gameloft.com/contactus?igagame=A9WN&verify=yes
@tired vault thanks, I'll try
Now the game version is 1.0.203.2
One more thing, there's an issue with the AI. When you're 1st or just further from the AI, they accelerate so fast that they break their max top speed which is weird and then they slow down for you and keeps doing that until 65% of the race, and then you can keep being 1st because they won't glitch and go over their max allowed top speed. Is this a glitch or it's on purpose?
@stuck quarry on purpose
And I still CAN'T ENABLE ANTI-ALIASING :(
Oh well...
Pls enable that option
Impact on acceleration
@hearty sequoia Anti-Aliasing causes reflections bugs and/or other bugs so they disabled it, unless they fixed it in this update, dunno.
@stuck quarry Thanks for the info. I guess they still didn't fix that bug
Yup. I mean, I don't truly know since I'm still installing the update, I haven't been on my laptop for 3 days because my laptop's monitor was being repaired.
It surprisingly costed around 85$, pretty cheap
Guys, can some one help me? I still can't update the game, is that mabhy* becuas I'm in a difrent* country?
It might depend on the store .. yeah but you can still play the 101a version until your store gets the new one
just bug fixes
ok, no new event or cars ?
seems acceleration is now slower in this update
oh damn
played Terzo cup and found out that car doesn't accelerate as before
Tested many cars, many tracks, all with slower acceleration from mid to high speed.
Yea, something was definitely nerfed
All my races in the ACR cup are averaging about a couple seconds slower than before update
hey! We are fixing a few things with the WIN update:
- Manual steering sensitivity issue - fixed
- MP hub sound volume - fixed
- Chat notification icon always active at app launch - fixed
- Car rebalancing on drift/nitro
- Other minor fixes
@opaque raft I have a problem, my game I throw it but it closes directly
@opaque raft Are you aware there is an issue with the slower acceleration of all cars due to the update? As a result, are slower across the board for those that updated. If you plan on keeping these changes, you need to force the update on everyone in order to keep the playing field level when it comes to events and multiplayer.
*times are slower
You can only play with the players that have already updated the game
@stuck quarry please contact the customer care team in that case
Ok
In my case, not only they dont load, but my game crashes and closes. And i asked for help 3 times in this chat
@uncut turtle do you see them when you refill for vehicle?
ok Thank you Istvan Gyori
@uncut turtle it seems that there are currently no ads for windows
should appear soon
Gl downgrade on WP.cars😡
Why the Windows store update of the game needs to actually redownload the game entirely? is it because Windows store app update mechanism that bad or something?
I still don't have the update, does some one have some advise for me ?
You aren't missing out on anything. Lap times are longer by 3-5 seconds in the new update.
Sort of, hope the new fresh events will tweak the required race time for the event rewards
Windows Hotfix Changelog :
Hi Racers, we have just released a hotfix for WIN. Check out what have changed:
- Manual steering sensitivity issue - fixed
- MP hub sound volume - fixed
- Chat notification icon always active at app launch - fixed
- Car rebalancing on drift/nitro
- Other minor fixes
cars now slower . They do test on.windows . 😡 😡
"cars now slower"
Dude, if they changed the nitro, maybe they've changed the acceleration boost of the nitro, dont you think?
@low oak
Its the conclusion i get out of them
yes they change boost of nitro
I am fed up of these random game crashes in Multiplayer. My rank keeps dropping. 😦
question how do you update this game on windows?
it should update by itself
hmm has not yet keeps asking me to update iot
try to check the game page on the windows store
that i have done and nothing there either,,,,trying a restall see if that works
@meager nebula you only race people on your own platform so it doesn’t really effect you negatively compared to other people
i got a problem where if i minimize the game window for S9 for more than 10 seconds it closes itself. how do i fix this?
A9*
you cant, its programed to be like that
So.. Sorry. Watch out for minimizing the app in the midle in a race cuz you loose the fuel and the tickets if its a TLE
a bit irritating but thanks for telling me!
i am on windows xD
XDD
and now i've got another issue. i cant open the multiplayer pack... it keeps giving me an Error message with the number [3] and therefore i cant play multiplayer!
@devout river i've got a solution for that. And the solution is just waiting. Send a ticked to GL's customer service. In some hours, probably you'll be able to get your pack
when ever i open the game it just stuck and gameloft splash screen and then closes
when will it get fixed
it just dont open the game
How do I restart my account on Asphalt 9 I need Help
@prisma pond do you mind telling me your pc specs? Cpu, gpu, and ram?
@elder mural
https://gyazo.com/86793b2b3a22c28e9a2c8522503dc625
Okay
No that cpu won't do
It's a i3 2nd generation
You need i3 3rd gen minimum. Look at the pinned messages in this chat
And you'll see
The game won't run properly I bet
And if it will then your cpu will work overtime and be considered over clocking witch will burn its life span up quickly
@prisma pond ^
After update I have problem with nitro. Somebody have problems with nitro?
WHY CAN'T I UPDATE THE GAME ?!
I want to play season 4 ;-;
Can some one help me with this ?
Try to open the game's store page on Microsoft Store, and i might probably starting the update on its own @tall night
What do you mean ?
Open your Microsoft Store > go to the "Asphalt 9 Legends" store page, wait a little bit and see it will "Starting download" by itself
How's the new update?? is it better than previous
ok, ty, I'll try it
since the update the game is randomly crashing. before the update it runs perfectly fine on highest resolutions.
Any other issues
no i just wanna report this issue
the game itselfs running perfectly in any other way
but now its starting to crash randomly
which is kinda weird
Game is still not updateing for me rip
Hi, i have a problem. Update is "ready to roll" but i dont have update on WIndows, someone help me please
I have the same problem!
me 2, sucks
yes
this is just stupid, on this account i can't update the game, and on the other account i can't even play, liek wtf ?!
just uninstall it and install it again that is what I did
^
okey
You can try what sonic19 said

np
I'm facing audio distribution
if you do that, don't you lose your account, and your progres ?🤔
@tall night if you logged in with a microsoft/xbox live acc I don't think so
so you have everthing still ?
yeah
ok, ty, gonen try!
👍
YOUR A LEGEND, TY !!!

Is the game now forced to use the updated version? i already updated so it's fine for me. just asking
might be idk
Hello, I am on Windows 10 and I have nothing to update. So impossible to play. How to do, please ??
hi
it keeps asking me to update and when i click update it just starts a 1.7gb download. if it's an update should it be that large
and when i check for updates windows store doesnt list it as having an update
what can i do
@ocean bridge download it
You dont have more options XD
Also, its not an update
Is a hotfix
So no new contend added
hot fix?
does that mean it's not up to 1.7gb. Sorry am asking so many questions am not used to downloading games from the store
the file size is a bit large for me to download just a day after i installed it
@ocean bridge just download it, dont worry
@past coyote
why you tag me? XD
@past coyote oh sorry i just want to know if i will have to download the whole 1.7gb sinceit is an hotfix or i should just give it some time and they will release one with a smaller download size
Welp, i still struggle with this error everytime i want to play MP, i can't get the rewards just because...
@ocean bridge i recomend you downloading it
the game show update then only u can run the game but in microsoft store there is no update option in the game , now icnt play game also can anyone hlp it out pl
i went into Downloads and clicked on search for updates and in a few seconds the update popped up! or at least that worket for me!
@copper river
yae it worked for me too @devout river
So can we have a channel dedicated to cheaters
I found a guy who has an unlimited nitro cheat
@stuck quarry
I have footage too (amateur because my windows gamebar won't work, but even so I have proof)
@gilded crown you have to talk to customer support
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The game continues with many errors in windows.
In addition, the problem of progress between platforms does not exist. a complete garbage play on windows and it's supposed to be where I can buy more easily.
number of cheater are growing in win10 because nitro value is too easy to hack
now infinite nitro is too common in win10 mp mathcmaking, it's like you're obligated to use it too to win
if i am always playing with cheaters because i detected using cheat, maybe your cheat detection is false positive because i'm recording with OBS which always get problem with cheat/hack detection
@misty niche what is your gpu?
Can anybody please help me on how to update in Windows/PC ??? 
My Asphalt9 doesn't open anymore
@humble flower Open the Microsoft Store > click the triple dot icon then select Downloads and updates > then Click "Get Updates", it will check for updates and maybe will update the game.
@wheat arch Before this I check the update of Asphalt 9, the article said nothing even I still cannot find "get updates". I give up this and try again to open in-game menu, the game suddenly came up and no update are request to me.
I thought the Windows/PC have updates.....
Thanks a lot to @wheat arch
This button, you should find it.
@humble flower Is the update start? no problem though if it works out
@wheat arch There is no update. Maybe my PC is auto update and thanks for the information
Alright then, it maybe though, yeah.
Wondering if anyone knows how to fix this please?
@stuck quarry are you below the age of 13?
no
@stuck quarry because that's normally the message you get when you're below 13
i thought it might be related to that for some reason, i can check the birth date on my xbox account...
@stuck quarry are you able to change your name from Driver into something else?
yes
hhmmm then i don't think it's the age restriction
alright
do you have the latest version of asphalt 9? there was an update tweaking nitro and drift in the past few days
i downloaded it 2-3 days ago, i did receive an update notification but the Microsoft store wouldn't let me update
i saw some other people had the issue up above
no option to update currently
then I am out of guesses what your problem might be. can you contact customer care? they can look into the cause.
don't have a windows pc with me atm, but let me check if i can find out
thanks
It could be some setting in Xbox settings restricting you 
ill take a look