#๐คใปandroid-issues
1 messages ยท Page 69 of 1
Awesome math ๐
@vital radishwhat a program???
@novel crane developer options
um i need the ginneta g60 ๐
here ill fix it for u:
ginetta g60: 1%
credits: 90%
import parts: 9%
Yes
I want my points please!! There is no issue with my connection
Bug of conection sorry
Why they don't give me my twentish points??
I think you still get them
Like if you relog u can see point increase if u check leader board
Need to fix antialiasing problem in Redmi k20 Snapdragon 730 andreno 618
Getting dots in cars models and in objects we need taa
Rip :( In App Purchase ๐ญ
Is it not working for anyone else?
This sucks cause I cant buy it at all
How to report an issues to Asphalt Team
Before reporting an issues, please remember to check in #๐ฅใปhot-topics
[Gameplay issues]
- When/where/how it happens?
- Details of your device,
Important Please make sure to use #๐พ-gameplay-issues chat room
[Connection issues] Following information will be required:
- Player ID
- When/where/how it happens?
- Connection type,
- Your city, country or and internet/mobile provider (optional)
[Ads issues] Following information will be required:
- Player ID
- When/where/how it happens?
- Name of the advertisement, a screenshot or video
[Pefromance issues or game crashes] Following information will be required:
- Player ID
- When/where/how it happens?
- Details of your device (model, version of iOS, etc.)
You can always send those details in the direct message if you wish or talk with our Customer Care through the in-game submission system.
@vital radish this is happening when i try to watch AD
Happening Now
My Player Id : ||20530ca||
No Advertisement showed
Just now I didn't get my MP reward (the 2nd MP event that took around 7 days), it kept synchronising with server for around 1min without results so I restarted the game to find out that there's no way to claim those rewards (they disappeared just like that)
My Player ID : b6d678
Connection type : 4G
Plateforme : Android
@worthy plume What ? ๐ค
@vital radish wdym
Heeey we need to change our club leader he achieved only 1k pts in the two last seasons i dont know why he still has the leadership cuz in the first time you applied this system he got the leadership though i achieved more than 40kpts. pliiiiiz we have to change him
@small drum As long as he stays active, even if he has the fewest points at the end of the season he will remain the leader of the club. He has to have 0 points at teh end of the club season for the system to select a new leader.
If he got 1k points and u got 40k u should find a new club
I dont want to loose my club its me who created it.
and he became the leader though i reached 40k but now he still the leader its unfair
For months, I'm trying to transfer my Android account to Windows. I don't know what's going on with Customer Care, they seem to neglect my request. I just sent them another request (ticket ID 18702515). Is there any other way to contact them? The new MP already started and I'd like to start playing on Windows as soon as possible.
I'm still getting this error message? I want to buy aventador packs. I'm on an galaxy s10e
@cunning cave have you made sure all your apps are updated on your phone? Cleared the cache for the Samsung Store?
Other than checking those items, you will need to either try contacting Customer Care or Samsung unless someone else has had same issues & can tell you how they fixed it.
@vital raptor I just bought the alfieri bundles. It's weird how it says the aventador bundle doesn't exist
That's why I stick to Windows devices. Easier to diagnose.
I purchased the maserati pack but after successfully paying my game crashed. Didnt got the packs but the payment went through ๐ญ
Oof
I think the team should repair the sistem that when you are in ramps scaping and the time os finishing you cant jump because of time
Thats horrible
There is nothing to claim in daily events and it says claim
So repair it please
@vestal shale Yes ๐
Hi
I have requested to change my android account over to PC for a while now
At least a few months
The reply I got said that there are problems with the game versiob
*version
Sure enough there were
And so after a few months
It still isn't fixed
I love the events you are doing
But I still hope that I can move my account over to Windows
Android Info:
Username - Yerr
Player ID - 638c5
Windows Info:
Username - Yerr
Player ID - e06f5
Thank you for taking the time to read this (if you did)
@verbal gust both platforms must be on same game version for the migration to be possible. If one platform is behind, the migration cannot take place until that platform is upgraded. It can take time for a migration from one platform to another to be completed. Stay in contact with CC so they can get it done as timely as possible.
CC= Customer Care.
I'm trying for months (since about April) to transfer my account from Android to Windows. I sent CC many requests but every time they receive the message and nothing happens afterwards. Why it takes so long to move some data from a server to another? What should I do? <@&469459051105878016> could anyone help me? The ticket ID of the most recent request is 18702515.
@vital radish You're just going to have to be patient. If both platforms are not on the same game version, the migration cannot take place. I'll forward your ticket number to Gameloft & see if that is the reason why it's taking so long or if there is another issue.
@vital raptor Thanks! I appreciate it. This time the things on both Android and Windows versions seem settled since there is a while since the last major update.
We're working on the "Claim" visual issues and will try to fix it in the next game update. In meanwhile, you can either ignore it as it's a visual issue or try to restart the game twice and it should disappear.
MERHABALAR AQ
Reason: Capital letters
We need 60 fps to be unlocked for Snapdragon 730 , adreno 618, Redmi k20 mobile
Improvements towards antialiasing
yeah china a9 hv 60fps.. y a9 global do not hv this game is 1 yr
china hv 30 45 60 fps option
@vital radish I dont understand why this company are week in optimisation I know its a good and big company, have more employees and have more experience than other gaming company u can see they took time for modern combat versus, Asphalt street storm, dead rivals zombie
I hope they will do for Asphalt 9 also
@vital radish thanks, Its been there for a week now so I'm used to it by now and I've restarted the app before and it's still there
It could require to restart twice. ๐ฆ
IDK where i should put this but GL should working much on anti-cheat
Like... look the difference (stolen pic)
That Android have much cheater with their timings so far.
Bug found in career, not game breaking, just something off the line
Also, to add to my post, it fixes itself when changing tab and going back
my graphics are max but there aren't any rain drops or any high quality details, can i do something about it? i play on huawei p smart 2018 and the game is updated
@slender sage well you can't do something because your device its weak
i got this problem since the game came out, i m still called driver and the numlber cus the game wont let me register to any account , like facebook or google , when i started playing the first time , the game didn t ask me to use any of my accounts , i ve been asking for too long , i got 35 cars , with garage level maxed , i ve tried asking some people like months ago , and they didn t know the problem , when i asked the dev, they left me with a responce and they didn t tell me any kind of solution , i even tried to report it but same thing , no responce , now i m moving to my other phone , and ofc i need this account for it
if you people got a solution for this , please tell me it
cant download a9 on my phone
TD players no longer have the option to take this ramp in Shanghai, The Pearl of the Orient. This was possible before.
@rapid lily I have exactly the same problem.
@rapid lily Driver 4060... Was it you who ragequit last night when I exploded your Acura NSX on a ramp with my H2 Speed? Don't be so hard on yourself ๐
@blissful jacinth xd nah i havent played since 2months
And i don t even have an acura xd
Hah ok, it was a similar name, maybe Driver 2040 or something
did u dload from playstore?
@vital radish yeas ofc cus i was pre registered
Like i got the game the day it came out
@rapid lily i didn't talked about that with the staff.
I'm too lazy to do that...
And i downloaded it from playstrore a few days after the release
Please Wait ๐ ๐ ๐ ๐ ๐ 10 min
Not Working Error !!!!!!!!! ๐ญ๐ญ๐ญ
@vital radish sorry for tag,but thank you very much for fixing claim visual bug. It is possible for us to know when will be the next update out? Also.. there is a bug where one of my friends cannot change the name.. an example from @rapid lily with the same issue. Will this be fixed too?
@potent root my problem is worse i think
download game from playstore @blazing matrix
Please support 60fps
I cant change my name and also to Connect to the google play or Facebook to save my progress what should i do?
@glad phoenix As we have mentioned, we are not able to look into individual cases here in Discord. Please talk with our Customer Care.
Please check our #๐-welcome page. There you will find more information what to do next.
A year of play and don't fix this bug
Is there any mod from Gameloft who can help me with my issue of can't login my account
I dont have vodofone qualifier event
Egoista day 4 is totally unplayable on android with touch drive. Every single race AI is pushing me off the cliff coming out of the cave to a longer path that takes more time and with 4* VLF cant get these second pack time cause of that. AI is everywhere too aggressive plus the game lag on SD636 with 3GB ram too much too. Year ago the game run on low settings very ok. Now it's just garbage
Any one hawe this problem
@undone river i agree with you hope gameloft will fix this or ask us for some money 1st
I'm going crazy. In events it says [COLLECT] but there's nothing to pick up. Is it a known mistake? Thank you!
Iโm pretty sure theyโre fixing that rn
Great
I hate it when you put that skip button there and I accidentally pressed it. I loss 300 token which I collected for like a week!
Give me back my hard working 300 token!
Well
Lets say you have a missions where you dont have the car @high flame.. and gameloft removed the skip button
What do you do?
You think your fault means someone has to fix it?
@potent root you give it up of course
I was trying to adjust his thoughts @barren radish
@potent root lol just move it somewhere else, not putting near that next button
Not Working Error
@fiery bramble Android
@high flame same br0 i accidentally skip 80 token๐ฌ
@drowsy rock if you are making config then tell me
@drowsy rock that is a fast way to get banned from this server too.
@vital raptor this is not spam. This is a real working offer!
@drowsy rock It is against the ToU to alter any game files in any manner. It will get you banned in the game & on this server. I'll be more than welcome to show you how that works if you continue to talk about altering game files anywhere within the public channels of this server.
Just got this e-mail from the infamous CC:
:: I regret to tell you that the Asphalt 9 game does not support the possibility to synchronize game progress between different platforms. Thus you wonโt be able to transfer or synchronize your data between devices running on different platforms (Android/iOS/Windows).
:: Unfortunately, at the moment we do not have a technical possibility to perform a transfer of game progress between platforms on our end either.
:: Though, this can change in future. Please try to contact us back in future game updates.
This is like a slap in the face. I asked CC to transfer my account from Android to Windows since April. Not once but at least 4 different times. Back then it was possible. Now they're telling me it's not possible. How come they couldn't find a few minutes to do a one way process? It's the same game, just do a few adjustments and move the data. Make the customers happy, don't find excuses. You had MONTHS to do your job, you incompetent CC employees!! ๐ก
So, could any GL representative help me to move that account? Erase the MP progress, erase the SE progress, I don't care, just move that account so I can play normally instead using emulators (Bluestacks is trash). Come on, it's just a one way process. The last ticket id is 18702515. If my issue is not solved, I seriously consider uninstalling the game forever. I already advanced a lot in the current profile to even consider starting again from zero on Windows.
The game froze and closed and when I open it again my tokens
were lost and they were credited
, there is some way to claim that error
@vital radish that bad . I was thinking of shifting from iOS to android
Donโt go from ios!
Ios is the only hacker free platform once you leave hackers all day
If your were to
@pseudo flint I was thinking about getting the galaxy s10 plus
Is it a mistake?
@short storm isnt pie 9.0 and oreo 8.0
@short storm Change your pfp or your account will be banned.
Reason: offensive avatar
hello i have a question : why i can't win the run6 on chapter1 in asia exclusive challenge
always i'm 2nd
cause the first is a A car
why you let a Nissan GT-R Nismo on this chapter 1
@vestal shale that's not a bug, not everyone can finish a race always completely
@vestal shale go left or right
RIP
@vestal shale use a faster car, don't waste time doing stunts (unless the match requires X number of stunts), take shortest route to the escape ramps there.
Hi @vital raptor
hey
Does anyone know how to beat 42s in the SCG car hunt?
With the jaguar & Cadilac Cien
take another road maybe
All players rating showing as gold??
Fast answer. Reinstall game, reboot phone
Try.
One more thing, Facebook is for stalkers and people who like to be stalled. Stay away from it
true
I'm try.. but same problem..
My internet is perfect but every time it turns red with a poor connection it gets in the way
Youre probs running too many things, or its just too big of an app, try deleting some old apps, that helps too
Well,when will you fix the ads? Imaginr us players having to watch 10 ads for 10 tickets and 4 for ad free packs. It would normally take 3-4 minutes.. but nope.. or they crash or else when they play and you wanna quit the game is like: Buttons don't respond. Close the application.
I tried to reset Google Ad Id or clear game cache...
Nope
Please fix the ads
Its exhausting to get 3 ads crashed,1 not responding
Imagine that for 14 ads
At least I get the reward if app wont respond
Why can i play in only touch drive buh not manually
Please fix this my Chinese a9 not responding cannot enter in game
@mortal bronze change your control settings in settings menu.
When i touch it to manual mode.. the cars gets out of control
@cerulean canyon why that
I am trying to download it and when it is downloaded It says error it is happening in play store. What should I do?
What kind of error message did you get?
@mortal bronze Short answer--- learn to drive. Long answer--- go into settings & change sensitivity controls so you're not turning a hard left or right straight into a wall as soon as the race starts. Practice in non-point races (like career) so you don't mess up your points in MP.
I'm on Windows & 99% of my races are in TD. I don't mind it at all.
My reflex times are a bit slow now, so manual in a game this fast isn't good for me so I use TD most of the time.
DOes anyone has tips for the usage with bluestacks? The game isnt loading in bluestacks, the engine just stops. Which settings do i have to use?
Everything is kept normal. If your bluestacks stop working when playing asphalt 9 you need a better computer.
@tropic thorn that issue is common with BlueStacks. It is very unreliable for playing A9 on. I even have issues with my Dell 660 sometimes with BlueStacks.
US doesn't have 60fps on any device and the Chinese version does?!
It said we can't download it on your device. @cerulean canyon
And I tried it 2 times again after that.
Of you know any suggestions please give me.
I am having connection error event though I am playing on Wifi
@vital radish What ? BUG ๐
Yeah ๐๐๐๐ @urban iris
Lol
The car that is displayed is incorrect, however, that is just a visual issue and doesn't affect the fact that you have actually unlocked a Genty Acylone.
Thank you for letting us know @vital radish
no problem @vital radish
Bug๐ค
Game crashes when I reopen the device while the interaction menu is on
How to transfer my game from my old gmail to my new one!
@grizzled willow More than likely you will need to contact Customer Care via the in-game link.
@vital raptor oh ok, thnx
Please gameloft fix this cant watch video
I have the same problem
This is driving me nuts
Leader boards broken again fix it gameloft
Shoot
S coin compensation for it?
Yes, probably two (2) @minor dome
Lol
@native horizon nope
I want motion blur and 60fps
Hey.. i can't login with facebook 6days
I really your help
6days.. again this error
@sick dune Why ? 6 Days ๐ค
Oh
Please help me
Can Asphalt Team ๐
I in app purchase 120dollars more
My money!!!!!
Omg..
Facebook login error
I hate this game
Rip FB :( Error
๐ค
And 120 dollars more purchase
My money...
Please refund my money
6days keep this error.. 6days!!!
I Contact gameloft.. but no answer
Gameloft is bandit
Please anybody help me
I don't know my asphalt 9 id
Catsphalt are you asphalt team?
@sick dune you need to contact Customer Care. That is the only ones that can help you. Even the dev team on here will say the same since this isn't a customer service server.
@sick dune Depending on the number of outstanding tickets in queue ahead of yours, it can take CC 8+ days to reply. If it has been >1 week without any reply from CC you can go to the forum in this link & post your ticket number(s) and description of problem there. https://forum.gameloft.com/viewtopic.php?f=2328&t=676575
Hey wait if i ban, how long to take it?
7days?
Or 1 week?
But i really not cheat it ใ ใ
Why i ban..
You're not banned. there is an issue with the link to Facebook or the game & Facebook. Have you tried to uninstall & reinstall the game from an authorized source (Google Play, Apple's App Store), depending on which platform you play on?
Googleplay
Another android phone accounted.. but also cant't connect
My phone is galaxy note 9
Another phone is galaxy note 4
@vital raptor serioulsy.. i mean "what the hell"
it's a connection issue. If you were banned, you would have received a pop up message from Gameloft when you opened the game explaining that to you along with information & a link to directly contact Customer Care.
Read through the pinned messages in this channel & tag Deniss Monday morning with all the required information the pinned message says to provide in your post. @sick dune
how can i turn of slow mode in discord?
@vital radish you can't. that is controlled by Admins & Mods
Ok so I have this account RpM_Keanu Reeves linked to my 1st Facebook Account. Then,due to some several Facebook Personal Issues,I deleted my first account. Now I wanna kinda unlink that 1st FB account from my Asphalt 9 account and link it to my 2nd Facebook Account instead. Is it possible,please?
Hey
1/1/1970 wha?
Is it just me or are others having the problem of have absolutely 0 control over their car at the beginning of every race?
Hey,
Someone is using my id, I don't know how but that person miss using my id he is wasting my tokens and coins and changing the name always my asphalt id is 26a11e please fix it, even i have messaged to customer care regarding this problem but they haven't replied yet
@vital radish this server isn't for customer service. Nothing anyone can do here. CC can take 8+ days to reply depending on the number of outstanding tickets in queue ahead of yours. You are only going to have to wait for CC to contact you.
Still struggling on how to play in manual mode... i need help !!
@mortal bronze keep practicing. Go to YouTube & watch some of the videos the pro drivers have uploaded. That's about all the help anyone on here can give you.
Lol you need to play first asphalt 8
@vital raptor im expert in driving just that i cant drive in manual mode only in touchdrive mode
I've played them all, and they've done some really good graphics upgrading. Asphalt 8 and 9 are too similar though. Besides graphics, both games are rather matching.
Hey guys
I can't connect to any accounts
When I go to the settings the Connect button is blocked
What can I do?
Probably you put a law age (less than 13) @weak stirrup
Please make graphics options as in Windows 10 for Android. There are players that can't play it due to extreme lag.
Minimum age to access those features is 16.
I tried contact every where can i take any help please? I Got video of my race
Look at my Tokens. The night before this my token was 6k. I opened the other day it's already 80.
@dry condor who ?
Oh
Nothing was added to my blueprints
Lol
Saddest day of my A9 Journey :(
This makes me want to stop playing...
I don't know what happened and what to do
How?
To talk to them
Help
@urban iris
What do you mean?
Game keeps crashing can't even play for 30min ๐ค ๐ค
๐ก ๐ก
Fix your game first๐ก ๐ก
@vital radish another visual bug here.. I think you should do a big restart to the game in your servers.. so you see,there is an "!" on class a sign,but I don't see anything
When will the global version get this???
That was on a galaxy s9
And it actually runs at 60fps with no issues.
@drifting surge on lowest graphics?
Because Pocophone which its stronger than S9 can't play stable on 60FPS
No at highest quality
The heck? When i tested it on Pocophone i had the highest 60FPS and the lowest 39
My app is crashing a lot today it didn't happen before and its crash at least 4 times today
@drifting surge Wow 60 Fps
hope we get 60 fps on global soon... it's frustrating to play on 30 fps. Even more so if you play on PC as well, it really feels choppy compared to that...
60fps is really easy to handle for samsung galaxy s8+
@barren radish Pocophone has same chipset as the S9 still the S9 is more powerful
Benchmarks..... @past moat
Alright what is up gameloft? Whenever i start a race in anything class c or higher it always has me losing complete control and constantly crashing, the only thing that works is touchdrive which I HATE using, I would love it if you could please fix it.
Oh and "restart my game and phone" and junk like that, already did that AND uninstalled and reinstalled the game, and nothing is working, been going on for this last week and nothing has been done about it
@vital radish You should mention Device
I'm I missing something?
There are no ads available to play on my shield tv. I also don't have the option to change frames settings
@bright depot frames settings is because they haven't made nvidia shield TV supported to play on 60FPS like what they've done on S10 also about ads @vital radish mentioned that if you have this issue you should follow some steps to make it easier for them to fix it
Black shark evet filled with hackers
y i cant login philippine
f i use new account it can login but main account not noni
๐
I can,t complete this event without investing real money. Fix it
Lol tes mort @oak matrix
Interesting I must mention device when tis android issues, but I haz an lg v35 thinq
bruh the game keeps crashing out of nowhere
Android Asphalt 9 is crashing in my device after 5 mins of playing events
Hi, guys, I need your help, internet connection stops when I play asphalt 9 , anybody tell my why do this happens?
Game crashes often when watching ads.
I still cant steer or anything gameloft
if you cant steer then check your gyrosensor or whatever you need to steer
or switch to touch controls
Touch controls I hate, it has good lines but not the best lines to take and you cant to great tricks with touch, such as ramping from a right edge to the left line in the docks
Touchdrive?
Touchdrive and touch steering
I prefer tilt
Although recently it seems to have been fixed as i went through about 6 races with no problems
Notboss - probably Your device's giroskope is malfunctional.. I have Huawei 3 years old and in certain situations there is giroscope glitch - its not working at all, even in gallery images won t turn. So i suggest to check out your devices forums for similar problems.
Anyone help me how I sync my Google play I'd to Facebook
Guys, I have internet connection problem, when I access to the game, the wifi stops working, help me please
Hassa124356 .. you can't sync to google play and Facebook at once you need to sign out one of them to sign in the other one
Hey um idk if this is the place to put this but I just recently got the Samsung Galaxy Note 10 plus and the framerates is bad ..like real bad ...keeps dropping alot it sticks alot ..and this is in MP
this part of Scotland - Ancient ruins lags in midrange device. i think u can fix it rt
I was changing my Name to this ๐ ๐ ๐ ก๐ ๐ ๐ ก๐ ๐ but it turn out like this
it's showing nothing at my name
In some Ramps instead of flat spins , barrel rolls occur which tends to wreck the car.
Pls fix this @vital radish
@vital radish new bug
GIVE ME 60FPS on the note 10 ...GAMELOFT, come on now .... who cars about more pay to win cars and tricking out the lancer and AMG...horrible cars anyways
Gameloft: congrats now you can trick out the 2 worst cars in the game ..
... us : why you no fix serious issues ๐ฅด
New bug confirmed also top 17 are cheaters
engine sound is lyk this after update๐ pls fix
The graphics are really bad on my Huawei P30 Lite, especially since the EMUI 9.1 update, but the latest update has made the graphics even worse!
I can't play like this, so just excuse the driving. Even the numbers on the AI cars are flickering, the lights all flicker horribly, and the gameplay is jittery and laggy! This is on default settings, and I've even tried reinstalling the game, to no avail.
Here's a video of how bad it is: https://streamable.com/3mwz0
Game takes forever TO UPDATE
New update Ad problem : everytime i watch an ad to refuel the car, when ad ends, it says "Sorry, no more ads available", i need to click the red cross, and doing skip again
*** Confirmed by multiple android users ***
Game is jittery on my Honor 8x. Not gameplay wise but sound wise. Similar to Nadeemah.
@gaunt scarab same in my poco after update a9
Again? Another bug? Basically the customizable thing shows me an " ! " mark,but I don't see anything new there
Come on bugs
Note 9 shouldn't support 60FPS its much weaker than all xiaomi Devices with snap845
But as i know its another try to do not make note 9 users dissatisfied for a really expensive device same with Iphone's
Ok why can't i put on a bodypart on the cars they say cuz im clicking and clicking and still nothing is telling me how to unlock
Only 2 cars have the feature
Me: oh really
A9 team: lets lie to this young soul
After the update i am facing massive lag on all tracks. My device is Samsung S9+ with sd845. Please fix the lag. Game is unplayable in the caribbean tracks because of very low fps.
same espcialy the engine sound it sound lyk corrupted audio
engine sound gone crazy after update
Why they got the 30 and 60 fps switch only for Note 9? Honestly...just make it for all devices, and let users decide how they want to play...
Yes, I am also experiencing low fps and the races are almost unplayable @low current
In some android devices the update requires 500MB but in some others it requires 1.76GB
Not showing club name for players in leaderboard after latest update
@errant cove look in #๐ฅใปhot-topics
is it just me or the car engine sounds like they're wheezing
Since I updated my gas refill has been randomly doing no more available. Its not all the time and it gets fixed by going back a screen and pressing to skip again. Its just an annoyance and was working fine before the patch/update.
Thank you everyone for your reports, but please remember to follow the steps from the pinned messages as we won't be able to look into them if we won't have enough information. Thanks again.
Device: Galaxy Note9 (Snapdragon 845)
OS: Android 9 Pie
Issue: Massive FPS drops on all tracks. On all A9 display settings. Tried all my display resolution options, still lags
Same here
Device: Mi A2 lite (with crossbreed magisk)
OS: Stock Pie, AndroidOne
Issue: FPS drops, even in menu, I've been searching some changes in the files and even changing the resolution with a lower one, but the lag is still there
playing in PC through Microsoft account, i found a few bug, when i try to race daily event, the app suddenly close... anyone with me?
Same here but now my devices overheats a lot faster than before now i can't play even for 5 minutes without lag
Xiaomi Mi 8
Android 9 Pie
i have this bug too
Poco f1 - engine sounds is broken. sounds lyk swarm of bees
I thought the new update was going to fix my control settings buh still i cant manual drive
Lag problems in android with the NEW update, even in low graphics ๐
Caribbean water is distorted in all beach areas
Also cars at their max speed sound like lawnmowers with no fuel in the new update
Good day my controller joystick does not function in my game... but the rest buttons are functioning fully
Device: Redmi Y2/S2 ysl
Problem: Constantly low fps in all races
Even tried over clocking, still same problem.
OS: Android 8, MIUI 10
When car is to update there isn't small icon on car class
Can't login in the game...
@unkempt lagoon ๐ฑ
Has anyone else experienced lag on their phones since this update?
The game used to run smooth on my Honor V20 even if the 60fps wasn't available in the settings but now it seems a bit slower & lag is more present than in previous versions of A9
At each update, on my S8 the game starts to lag. So when this occurs, I just restart my phone and everything is ok after. @drifting surge @vital radish
Since latest update, ony S8, each time I watch an ad, when it finish, the watch ad button is replaced by a text saying that there is no adsense available now.
I have to restart the game to watch another ad. It's annoying
Since latest update, everytime we win BP for a maxed car, there is a banner that appears at the bottom of the screen. It's really annoying because I can't hide it until it disappears by itself, and it hides button I want to click on -.-
The game has become very laggy after the update on my Huawei P Smart 2017. I know fully that my phone can handle high end games smoothly with 60fps. And recording isn't any better because the frame drop is too much to handle
@vital radish you dont have to restart the game you can just close the window and click again on "skip" and you should be fine
Please check if on any Android device controller work's perfectly after this new update??... my d pad and analog stick stopped working but every other part works perfectly
Hello, I am playing with the OnePlus 7 Pro with tilt to steer controls. Now the problem is that when I start a race, for about four to six seconds, the car doesn't react at all when I tilt the phone, which has a huge negative impact on my times. Is this issue known or can anyone help me with it? Please @ me.
Reason: Wrong chat room. Please use #๐ใปclubs-recruitment
@nocturne wasp We would need more details about your device and cars affected, please
After update my Huawei P30 Pro is getting massive frame drops in several tracks, midwest and rome in particular, it's getting unplayable, help
This is happening every now and then
Device:Poco f1
Problem: graphics failure
Os:miui 10(Android 9 pie)
@neat rover it always happen? seldom happen to me miui 10.3.4
it only happen to me wen i tap to fast game crash
Till now it happened quit a few times
More than 10 time
wats ur miui version 10.x?
10.3.7
After selecting different tires on the Lancer, you don't seem to be able to go back to stock tires. It just keeps the custom ones you had last selected.
Wow gameloft just given us a horrible update ,now a massive frame drop and lag in the game pls fix it!!!!
I got zero ads to watch, #49115
it just shows "sorry, no ads" directly after tapping into anywhere ads can be watched
@vital radish im finish top1% in Elite b class but im received ony 150token 150k credit and 9rare part i lost 50token 50k credit and 1rare part plz check and send me back my game id #29c08
@midnight quiver Are you on Android or Windows (as it's marked in the discord profile)? For Windows issues please remember to use #๐ฅใปwindows-issues
FIX THISSS!!!!!!!!!!!!!!!!
Platform: Android
Stability even worse on S8+ after update. The fps drops are much more common and even the engine sounds start to get distorted
Engine sounds get glitchy when it reaches it's max speed
Are other people getting major lag issues on galaxy devices?
Optimise your hecking game! After your great(no) update, it started freezing so much on many tracks. Playing becomes impossible because of horrible fps drop. Before this update game didn't freeze so terrible
@soft furnace what device do you play on
Redmi Note 5
Hmm I've also experienced really bad frame rates
And also fix your potato servers. This error started to appear many times. I have good internet connection btw
Anyone have this issue.....? The events keep uploading since the game update... I reinstall the game but still have issue....
How to fix this issue... Guys
@torpid pelican I have the same issue...
@terse creek that small icons means u have epic card for s class car in inventory...
@vital radish
Thats how they sound in real life
@potent root im not sure buddy, it wasn't like that before the update
I canโt play with my friend. His id is 7 character long, and mine is 6. We canโt find same clans in asphalt server.
Are we in different game server? If it does, how to change server?
I think my friend is android and im ios, maybe that causes problem
@vital radish I clean the cache but still same issue..
is there a samsung app that can force the game to min settings and lower resolution?
@vital radish i got that when i knew that you uninstalled the game
Maybe Internet?
Or try on another device
No Internet is fine
It's started since new update
What about another device?
@deep thorn there's no cross platform play
@cunning cave s8+ here lagging and sound distortion with lots of frame drops
@paper phoenix s10e here with heavy lag but I dont have sound on I'll see if theres a problem with that as well
s10e doesnt have 60 fps ? @cunning cave
It does why?
cuz they usually optimise the game for the device if they are going to bring 60 fps
on s8 it isnt the case so im not surprised that i am lagging
It never lagged before the update
And I doubt it's my phone since every other app runs smoothly
same here
Doo all you guys have the lag issue after update right?
My game's lagging since I updated it, and it usually happens every time I get my game updated. But then, it normally stops lagging one day after updating the game, but it's been 4 days and my game didn't stop lagging. My phone's a Moto G5s Plus, Android 8.1.0.
Here one more issue... I reinstall the game 3 times clear cache.. But still theses issue
Huh? โ ๏ธ
My game constantly lags at US Midwest Samsung S8... Please this update hands too much bug.... constant lag... and glitch
Just pls let us play on 60 fps
@vital radish Im an android user but I use Windows color because I like green
@Mina#5121 and @vital radish, I really need you guys explain to me what the hell is going on here. I'm using Android and this shouldn't happen to me. It keep crashes
@Mina and @vital radish
These bugs tried let me leave this game
@ocean garden that g60 looks like Alien car ๐ ๐ ๐ ๐
Do you guys experience things that there are no ads available, in don't even watch an ad today but it already said you have run out of ads?
@ocean garden what is your phone??
Samsung S8
Oh
Device: Galexy S8
Issue: Unable to play adds for SE, restarting app does not help whatsoever so dont suggest I try this.
OS: Andriod 9/One UI
Please can this be fixed ASAP, preferably well before the SE ends!! @vital radish
@alpine pewter I get this for the SE and normal Events.
I think I'm gonna dm him
@dreamy edge did u try reset id?
Ur phone setings>google>ads>reset ad id
always works for me
You a low key genius. It worked thanks! @vital radish
๐
Hello I'd like to report something related to music credits
The song "Jump" is performed by "Pimps of joytime" not "joyride"
And here the famous text-glitch issue
https://streamable.com/zt2y1
Sometimes i can open Other tabs normaly,
Other times the game crash right after i open that tab.
This video is before the update,
But this still happening even after it,
May need more time to record it also
Reason: Capital letters
2 bugs first game crashed and droped me out right now
Device xiaomi mi 8
Second i have never seen my car with painted tinted class
The game requires you to wait until there's at least one ticket if you want to refill event ticket with ads
(xiaomi redmi note 5)
Anyone know how to enable max graphics on mi A2 sd660
@tawny wren with root which it will not lead you on ban without root by downloading it from 3rd party websides may lead you on pernament ban
Bug on Bp needed for 5 stars on Aventador J
@sharp glacier nvm. I did it too
On some maps, at specific points, the game becomes very laggy for a few seconds. (Galaxy S8, each race, same spot).
It's annoying becaude in multiplayer you loose that time against other racers
Wow @vital raptor any idea?
Gameloft is trying to get them removed from Google Play. Those apps will trigger the built-in anticheat software in the game.
I don't think these apps even works settings are illogical
Is anyone else having lags/FPS drops all over the game? After the last update
yes
@vital radish hey buddy need advice...
@vital radish what?
@vital radish if I reset my android phone do I lose my rep level n all my garage of A9?
@vital radish if you didn't connect your progress to a Gmail account then yes
I have connected to my Google play game app n Facebook...?
I'm not sure about Facebook,
But google play is guaranteed gonna save your progress
You can use google alone
If you want
Oh OK thank you I m thinking to reset my phone I just can't fix this issue
Wait, are your progress is connected to a google account(now i mean)??
Wait I m will show u my connect screenshot..
@vital radish is that alright?
Do you remember your google account password??
Yes
Then it's all fine
OK great Than you @vital radish I appreciate
Thank you
Np^^
I just wanna help as much as i can
Awesome ๐ ๐
@vital raptor @stone garnet those app actually just PUBG GFX tool Remapped and Renamed to other games ๐
Since when asphalt has HDR Graphics Setting
And thats how the guy gets his money from the ad on that apps
Reason: Bad word usage
Reason: bypassing profanity filter
I am fair user of asphalt 9, having asphalt 9 Account ID 560747.
Now, I want change my email address from nisarkhan600@gmail.com to gameloft.asphaltteam@gmail.com.
Kindly solve my issue ASAP.
REGARDS
560747
WONDER NISAR
@delicate cosmos yes it's correct time why..
nah all good now was just wondering before :)
I keep on getting lag everytime the cars are around me and it is not fun
@vital radish resetting my phone and erasing everything still didn't work.. I still get the same issue...
@vital radish maybe the problem is with your phone software
Changing system may fix that,
But NEVER Do that
But it was working for whole 8 months since new update It happens
Why not trying on another phone?
I have iPhone I don't have another android phone.. And as well in windows I m facing game crash all the time..
On any platform is that not loading images is happening??
I got confused i mean
It's like this and store I can't buy any offer
From what i got,
Your phone system frimware have a problem with this new update.
Until they fix that from their side
Changing the system frimware maybe can fix that,
But it will remove all your (photo/video/everything)
And may soft-brick(stuck in booting) your phone system too.
Sso, you better have to wait them to fix it
And tell them about this too
I guess that might be the issue..
Never edit your phone system if you don't have any information with phone systems
OK thanks my friend
Np^^
And HEY, GAMELOFT!!!
UPGRADE those server's that make us able to play multiplayer,
I got Disconnected right in a middle of a Race even with a good internet
There are crazy people who may paid +1000 dollars for the items in the game,
Why not using that money to Upgrade the servers??
True.. It's happens so much now..
Can you add a 60fps option for High end devices? like Note 10 plus all the S10 devices and many more
No it's 30
The s10s have 60fps
Warning for Android players!!!:
Never try to use this apps in a trying to make 60 fps available on your devices.
Because they are not working already,
And will activate the anti-cheat system in asphalt 9 that gonna BAN you in result.
@vital radish anti cheat system won't be able to spot that because its doesn't even ####### works
@barren radish nah, it works,
It works very powerful that may ban you for no reason
1 wrong mov..
Instant Ban
I tried this in another account and when you apply the graphics that you want it wont stop loading
So its doesn't even works
I know that Gameloft ban accounts when leaderboard events is about to end
They do ban hackers(and some innocent people sometimes) when less than a hour is remaining for a leaderboard event to end
my game died yesterday at 11:00 pm ed the first time it happened
As I can see there is some confusion around this topic, I highly encourage to revisit the conditions of use that could be found on the following page: https://www.gameloft.com/en/conditions-of-use
Gameloft Showcase
@cunning cave Thats odd because the note 10 plus don't have 60fps
Well I hope gameloft will patch this game for the Exynos 9825
You have the note 10+?
yes
it's run on 30fps with minor drops in the fps
but I think they need to optimized this for the note 10
Theres been lots of lag after the update
I have an s10e and was tempted to upgrade to the note 10+
so why you didn't upgrade?
I feel like it would be better to just wait for the note 11
Yes the changes from s10 to note 10 are minor
Does anyone else get a visual error where it says theres an upgrade in the cars look despite there not being anything
how???
I have no engine sounds. I contacted support and they said to restart my phone, check my internet connection, and reinstall the game. After having a stroke from reading the response I did just that and it still isn't fixed. I dont even know how to respond to the ticket either, there are no instructions on how to do so
@vital radish sry for tagging๐
,
But you need to see this:
https://streamable.com/ykxpt
Game just crashed while playing online on my Mi 8
Log is attached
Why won't you fix the performance issues already? It's been more than a week that I've updated my game and the frame-rates are dropping everywhere! The drops usually happen at the Caribbean, in most of the US Midwest variants, in some parts of the Himalayas, at the bayside of San Francisco, at the wrecked ship in Scotland, in most of the Rome variants and nearby the bridge part of Cairo. My phone's a Moto G5s Plus, android 8.1.0.
@vital radish same and same device
Also graphics are glitching in replay
When device gets overheat
Android users are destined to fail. They just dont care about us.
Please, make optimisations for Android phones. Asphalt 9 is available for almost all the Android phones with 2/3/4 and more GB ram, but phones with 2/3/4 GB RAM lags so much, it's imposible to play. It's only can be playable making modifies on GLTools, but not all users can root their devices. Maybe, you can auto-put graphics for each devices, or make option graphics like on Windows 10.
@vital radish sony xperia XZ1 Has 4GB of ram and it do not lags so the lag its not because of the low ram ๐
it depends in cpu
@vital radish i thought for a moment that you were a mod ๐
no lag is for high end device
๐
midrange device is = lag in a9
except f u root it and do magical tweaks
But you should not forget that Magic can be spoted from the anti cheat system ๐
yeah๐
Ticket Bug
Pizza Time Ticket Time
No trion event today?
Glitch lol
Is this normal?
Hell Yeah
@golden bear Have you changed your Graphics settings within the game?
Have you enough free RAM available?
@barren radish So it's not specific to my installed apps and RAM, great :D
But I can't confirm the graphic glitches while watching replays. My device was at 42ยฐC as hottest temperature, maybe that's why I can't confirm it.
a9 is hving frame drops n0w and also mp is very lag
@vital radish may I ask for your device?
@vital radish and my device xiaomi mi 8 lags and my previous device samsung galaxy note 9 was lagging its not device fault its from the game itself its not well optimized
Please add 60fps to the high end android devices its really a shame that, my Note 10 Plus with Exynos 9825 7nm chip with 12gb ram can easily run at 60fps
Device Poco f1
@neat rover me too.
I played a lot for top 3k if I loose that coz of this I am gonna leave this game for good
@vital radish to whom should we tag to get attention now
This is the only time I get to play and today is gonna be wasted ๐ญ
@vital radish My game wasn't dropping frames before the last update, so I don't think the RAM available is the problem. And my game's at the lowest settings.
@golden bear Well, okay, so it seems to really be a problem with the game itself.
I was just wondering because I can't confirm these issues on my Mi 8 with highest graphic settings.
same
i cant play mp. most of d tym cars r blinking red even my wifi is ok that i use everyday
@vital radish I had fixed this issue 2 days before.. I change my play store regions.. Now today again I have the issue sameb...
y a9 mp is so lag started after update
i play other game my ms is ok very low. but wen i play a9 mp it l00ks lyk 1000ms๐
slow a9 server
Why do I get pop-up ads in the main menu and others people don't? Could you guys add your country flag if you have the problem?
@nova hatch it could be a rogue app running in your device causing ads to pop up where they normally wouldn't.
Also, paying at least $1 will remove ads in menu
No, this is selective mailing of ads according to certain criteria. It redirects to Gameloft site.
Is it ads for other Gameloft games?
@raw rivet, yes
It's because you haven't spent any money @nova hatch
mp is very lag android philippine country. my ms is stable
?????????????????????
I passed the regera(witch is in 2nd place).
And i got 4th place.
@vital radish that happens a lot its coz of server it shows ur internet is down n other guy have better wifi..
Well Well,
Let's see about it.
I guess i figured out how this happens
@midnight quiver settings/google/ads/reset id
@barren radish tell the other players around the world about that xd
Why the *** is the shadow next to the car
Tried reinstalling and restarting and all that stuff
@barren radish i missed to mention something
@barren radish that's is just an example of how the issue is happening
There are other ways rather than just quiting the game by ourselves,
Like sometimes when im in a Middle of a race, and suddenly a pop-up window comes out of nowhere and close the game,
Until i close the other window and back to the race, this issue Will happen
Why my ratings r not increasing in this season (Fallen for the King )
I played 3 mp races and it showing connection error at the time of increasing the ratings
There is an issue... i watched 5 ads to "reduce fuel refill time by 20%",and it didn't say synchronizing.. basically I didnt get the reward for watching that ad
I cleared cache,data,forced stop the app and reinstalled the app but nothing..
Same club
I can't claim the reward due to this bug
Hu everyone is 5/5 , but I only see 4/5. Damn it gameloft
I and at least 1 more in my club have the same issue as ULTRA, showing 4/5 compete despite basically the whole club completing it.
My clubmate that it's happening to left and rejoined and it didn't help.
I saw this bug in the aperta event
It might get solved
But gameloft must know about it
@Mina i cant claim my reawrd because of this all the club players got it except me
I am also facing the same issue..
But, my clubmmates have all claimed and played
There are supposedly no ads available but actually anyway? Do something about this ..
I finished in 28.335 but didn't get the reward. The information days I'll get it when being faster than 28.500
Ahh ok
Do you have a 4 star?
๐ถ np
Please fix the AD ISSUE, it's frustrating having to reset my Google ID like 10 times a day just to watch a few adds in game.
It seems like after every update theres always yet another major problem w A9. @vital radish @sturdy grail
I've haven't got the free rims when entering the game for lancer and AMG, im the only one?
@vital radish look at all these Club Reward Bug
All club memers did that but I see only three ๐ ๐ ๐ we can't get club reward
@vital radish @sturdy grail could you please look into the club rewards bug for SE? A bunch of us are facing this issur
Tried clearing cache, restart phone uninstall and reinstall of game.. nothing has helped
can someone help me
@vital radish
Sry for tagging ๐
,
But there is kinda issue with bluring for high end devices when the counter starts in (Rush minute in San Francisco),
Some things are not getting blurred when the counter starts(when everything should be blurred except the car if I'm not wrong)
There are some other places too,
But i don't remember where exactly ๐
Damn, this club reward NEEDS to be fixed. It's literally on every platform ๐
Frame rate bug still not fixed
Itโs the weekend. GL is closed. Be quiet.
When I tried to remove the scoop from my Lancer, it didnt work
@vital radish
https://streamable.com/2tnlj
And my game crashed right after i tapped next๐คฃ๐๐คฃ
And here one of the examples of unblurred things while the counter starting๐
Here some screenshots from the vid
Those are happening in 1 frame(or 2)
@vital radish Device?
I have the same issue on Xiaomi Mi 8
The claiming problem, we're clubmates (android). Mine is fine but my clubmate can't claim the reward.
Its some kind of synchronization error. My list of club mates bps differs from others and it shows only 4 people completed club reward on myv phone while my club mates shows 5 people finished
Thus they got the club reward and I didn't
till now , i couldn't progress like this ...
i have also LEFT AND JOINED the club , SHIFTED to another club but came no avail , even worse than that ... sorry for 'caps lock error' ๐
@vital radish
I have the same problem with @sleek kraken Please help us out
All players played and won the race but only 2 of us seems like won
Same problem
Same problem for me and my teammates
Number errors.
On Android OnePlus 6 128GB, May 2018
Same here @vital radish (galaxy s8)
+1 @vital radish @vital radish (oppo)
So the advertisement bug and the bug in event tickets and the bug in the how are mates doing senna event, still not fixed?
Day 1 problems should have been sorted after a year
dis is getting often app force close android 9 pocof1
@vital radish Is your device short of memory? This may be indicative of system overload, as my observation goes.
wat overload. sdm845 6gb ram wil overload๐
Thats a problem for a lot of people
It will be Fixed
And u have a month left of the event
but that ugly bug doesn't let me claim any of the club in the senna event
@vital radish same problem here Poco f1 6/128
yeah it als0 happen in my other phone wen i press so quick
or after getting reward
@neat rover @vital radish
same here with Poco f1
Hello Guys. My status for Senna event is not working properly. I cannot claim team BPs, as I can only see 2 other team members playing, when in fact all of them are. Am I the only one?
The TVR bundles disappeared from the shop for me. The king of the fall packs are still there
Hello
Hello
English only
Reason: Capital letters
I didn't say join. I said let's be friends.
I understand!
Reason: nsayk#9260 this is an English only server.
Still not fixed here even after several restarts
Doesn't show team members bps properly and also only some of us can claim, no member has left or joined so hmmm, broken ๐
Game is lagging so much..gl fix this..it's almost unplayable , specially 2 lap mp
yeah feel lyk 24-25fps in shanghai
There is a new problem with lagging
When the game laggs alot (or get a long framedrop) it does effect the responsibility time of the buttons too(in tap to steer manual mode) that make the buttons not respond as fast as we tap on it, and that results in........
Well anyone can know it.
The game lag is soo horrible that I have to make A9 the only app open to play a non laggy game. Also the break button is not respond properly as I need to tap twice for the car to brake which is makes it hard when I'm taking risky speed tricks even more risky because I would need to break much earlier to avoid wrecking
Game got many bugs, Sometimes my touch doesnt work at all in mp, Plus sometimes it freezes for 10 secs and then continues making me last in line, it happens in like 1 out of 15 races and sometimes the game just crashes. Please fix this.
My platform is ANDROID and my device is samsung galaxy s8+ with android 9.
Dogtag: 44961a
About the claiming problem: my clubmate couldn't claim the reward in the Senna event but he realized that if other clubmates that couldn't claim the reward too, play the event and accomplish the conditions, then the game let them claim the reward. For example: 15 players don't have the problem but 5 do. If those 5 players accomplish the conditions only then, they can claim the reward. Idk if I'm explaining it properly, English it's not my first language. I hope it helps.
In the "How are my mates doing?" section of the SE, look after your clubmates that don't have any blueprints, those players have to accomplish the condition in order to claim the reward.
Before starting multiplayer race automatically close please solve
Please solve This bug
@vital radish I understood what you are saying.. but in my club, I am the only one with the problem
If you are experiencing issues with the ads, please join forum and provide additional information to help us investigate the problem: https://forum.gameloft.com/viewtopic.php?f=2328&t=688005&p=3807597#p3807597
@sturdy grail any update on the club rewards issue?
IMPORTANT When reporting an issue, please remember to follow the steps from the pinned messages as we won't be able to look into them if required information will be missing.
I got 13 BPs of McLaren Senna but why i just got 12 , its Bug
It works
๐
no word yet on fixing the 4/5 club reward bug in senna event?