🤖・android-issues

[vital radish]

what are some censor words which are game related like speed... can anyone tell so to avoid that and we can use alyernative.... for speed i say-spid

[vale pecan]

Where are my hololive emoticons

[fast goblet]

You can use spaces like:
"This msg with s p e e d is possible"

[vital radish]

not sure will this code work though.

[lunar swift]

where did you find the code lol it doesn't exist

...you've ai generated the poster haven't you

[vale pecan]

I think it was just an old one?

[crude cargo]

i know this sounds dumb but i can't play the gauntlet

ever since the season reset, it doesnt appear anymore
does anyone know why?

[vital radish]

what? is that even possible? damn!
Well it was a limited time so, maybe not worked for you.

[lunar swift]

if it was limited time, it would say "expired", not "invalid or does not exist"

[vital radish]

it could be Android-issues. not Vogue-issue. lol 🤣

[lunar swift]

dude stop spamming reacts on me

[wooden ruin]

Game not opening. Worked fine in the morning today but it's stuck in this screen whenever I try to open. I tried reinstalling but same issue. I'm on android.

[vital radish]

For ANDROID: this happens with android. usually it is due to high data demand by server to your device during opening of game in a quick session. which require lowest ping and no jitter. if you have even high speed internet wireless then due to high ping this occur. But usually it resolves. but if not then clear cache and force stop and restart app. if all else fails. And if it stuck(not in dryer, :p) for long time then like you shown in the image, maybe leave the game for an hour or so. or try switching to alternate WiFi 5GHz Band- i am hoping you are not using cellular data. this is common for SIM data.

[wild wave]

try vpn first otherwise if you're using mobile data try apn ipv4 only for both protocol

[prime hound]

Why my Asphalt gameplay is capped at 60fps despite settings changed to 120fps and my android tablet is powerful enough to display 144fps?

Any clues?

See screenshots

[wooden ruin]

Done everything except switching to another WiFi. (Yes I use WiFi, not cellular data)

[wooden ruin]

Well, vpn also didn't work. I guess I'll just wait it out.

[wild wave]

Try 1.1.1.1 vpn other ones not work

[vital radish]

increase performance

[warm turret]

Ads with mature contents for game which are played by minors as well. Requesting your team to do content check before allowing ads.... Unless your policy is to allow minors to have access to adult or mature contents.

[lunar swift]

#🎞・ad-issues would be a better place for this. also usually you can report them when they're shown, look for an (i) or some similar icon (bottom left in your case)

[wooden ruin]

Again no luck

[formal crown]

I am currently stuck on "Connecting to server" loading screen.

[formal crown]

Nvm, I got unstuck

[ebon stone]

@cobalt fern Something is wrong with the BOS drop rates: if you start with no maxed out cars and end up with no maxed out cars, you should expect an approximately equal distribution among the 3 cars on average with a high number of packs, right? Well no, that's not what happened at all. I opened 47x10 packs, I received 124 Nevera BPs, 164 HTT BPs and... 232 LVN BPs! Almost double between LVN and Nevera! I was trying to max out the Nevera but couldn't due to that LVN drop rate which has obviously been tampered with.

[cobalt fern]

It's normal

[ebon stone]

No it's not. The drop rate for all featured items is 20 % and all 3 cars are "featured items".

[lunar swift]

i think that means 20% in total for featured cars. so there's a 20% that a blueprint you get is going to be featured, nothing more

yeah it's most likely what it means. if you add the featured item's 20% chance to the generic blueprints' ratio (30 + 40 + 10) you get 100%. so it's not "each featured car has 20% chance", it's "there's a 20% chance it's a featured car, with no specific ratio of the cars themselves"

[ebon stone]

No, that's what GL would like you to think, that it is all random, but it's not really. Players should know that when purchasing the so-called LVN pack, they'll get approximately 50 % of all the featured BPs for the LVN, and 25 % for the other 2 (when none of them is maxed out during the process of course). I bet that it is the same with the tuatara packs: ~ 50 % for the striker and 25 % for the other 2.

[lunar swift]

well regardless they only advertise the 20% chance of just a featured item, so it's normal. besides that car's name is on the card pack

[ebon stone]

So you're admitting that they favor the LVN because it's on the pack name.

[lunar swift]

i don't know if they do, but i wouldn't be surprised if they do

[ebon stone]

Ok, from heroes S3E8: "Do you want to live in blind obedience or do you want to know the truth?"

[dusky steppe]

Y'all need to fix this BS. Every time I try to log in 😡

[full wigeon]

i need this offer 🥹🥹

@solar quest

[dark mortar]

No ads available on google play version of asphalt legends, whenever i open a.l. and try to claim daily tokens from ads it says no ads

[drowsy venture]

Visual bug?

[misty walrus]

Complete any race then come back to that later and wait for 1 to 2 minutes, ads will be available for you to see. Thats how the game is working now, and its not a bug or glitch, its a nerf

[hoary panther]

That's so true.

[lunar swift]

mustangs are known for being all torque, no grip, so i don't think it's an issue

[formal crown]

Same Almost same issue with Second packs, I got over 50 BPs for Szinder, 40 BPs for Striker in 40 packs, but less then 20 for Agera. Ain't fair tbh.

[drowsy venture]

@spare knoll

[candid notch]

Bugatti LVN spoiler issue

[chilly dawn]

So far I have the following words on my list of "forbidden" words/signs for the club chat:

• simple
• got
• am
• after
• game
• lol
• event
• yet
• speed
• & (absolutely no idea how this sign made it on the "swear" list 🤦‍♀️ )
• server
• test
• down
• making
• info
• came
• master

I wanted to ask the devs if they ever plan to release those falsely flagged words from the block list, but my question didn't make it into the final Q&A. And after 1.5 years I doubt we will ever get a hearing. 😉
What you can do is try to add an apostroph to the vowels - like gàme, lòl, ... - or separate the words like this: ev ent, in fo.
It doesn't always work. The direction of the apostroph seems to be important 😉 like á and à - one works, the other gets censored. 🙄

[lunar swift]

in some of them i can see a swear/offensive word, but in others yeah not really lol

the devs are aware of the club chat filter being bad (see #dev-qa-december-2024, last question answered), but i guess it's not a very high priority

[pliant cedar]

Damn russians.. go f yourselfes,

[regal tartan]

Attention reward hunter !

[unique osprey]

When aliexpress adds will be removed? They are crashing game everytime

[dry tangle]

I can't connect to anything

And it doesn't let me to delete my account

[umbral badger]

Everytime i watch an ad the frame rate drops significantly, and need to restrart game after watching ads

[frail leaf]

Do costumer care will reply at email

[cobalt fern]

Yed

Yes

[frail leaf]

I keep trying but they don't solve my problem:(

[cobalt fern]

What is your problem, how did you contact Customer Care, did you get a conversation ID in your email, how long since you received the conversation ID?

[frail leaf]

Account problem my account was deactivated so I cannot login anymore but my progress still there, try to log in in other account which is personal able to save my progress but the conflict screen keep appears so I wasted tickets in costumer care to solve my problem 🙁

[cobalt fern]

You have to wait for their answer

[covert quarry]

Nerf evo sf90

[hoary panther]

At least the Vanda doesn't have Evo.

[little laurel]

Idk if this is really an issue but c'mon Gameloft brakes don't work like that

[lunar swift]

wdym by that

[prisma iron]

Fix the fringing ramps already!!!!!

[valid osprey]

Discbrakes

[upper kettle]

brake caliper spinning, nice

[little laurel]

The brakes are spinning with the wheels
From what I've seen it's not every car. The one:1 was fine

[granite talon]

Free daily gifts needs to be refreshed automatically when legend store is refreshed (or a specific time) - constant time changes based on claimed time is annoying and inconvenient

[next ginkgo]

Android ads don't work again...

I don't get any rewards.

[prisma iron]

Daily Tokens relay packs gives credits instead of tokens 🤔

[solid summit]

Ads are never available. Y'all keep showing ads on small billboards within races. But never in game.

[pseudo gate]

Couldn't claim the 60 token today

[young kernel]

Ye same android adds not working

[pseudo gate]

That problem persists for weeks now. Nobody at GL seems to work this issue

[verbal raptor]

i think i watched 3 full ads (after game and free tokens) and it didnt send the rewards

[viral mural]

Ads broken on Android. They will not credit. Lovely.

[random vortex]

It's broken again?
Oh my goodness

[plush hound]

Same here . When are we going to fix this issue . Been persisting a while now . Have to spend the whole day , just to watch ADS. Too much of a delay between ads .

[feral tulip]

Ads not loading, have been waiting long for claiming the free token

[regal tartan]

Ads don't give rewards ?

[trail mauve]

👎 the ad is not working again

[heavy sluice]

Ads not working

[young kernel]

I just did adds

[pseudo inlet]

Issue: ads rarely works/doesnt work or doesnt give rewards
Gameloft ID: u-520c4h

[marble cedar]

harshworld2k has been warned

Reason: Bad word usage

[nimble prairie]

Fix ads issue and reward multiplier not working and there should be hefty credit compensation for this coz I watched dozens of ads on both my android and ios devices and restarted the app couple of times still facing this issue 😡

[covert widget]

Am I seeing this right?

[pseudo gate]

And again silence from the development. Like always. What is the purpose of this platform, if they don't listen or at least answering our concerns.

It would be nice if someone of them would answer to someone here and states. " Yes noted we work on it" But nothing nothing nothing. This is not how a platform like this should work. Those people should be here 8/5 at least and respond to things like this here

Before they spend money to send people to Mugello, they should rather hire someone to be alltime in this forum.

[urban iris]

ALWAYS takes longer 10 min
i closed and reopen AL in 3 times doesn't work
i wasted 3 tires in gp
i can't play AL on phone, getting takes long mp, event, SE, GP
Device: Redmi Note 9

[open karma]

there is a problem in the game

i cant get my old progress back it ended up starting a new game on my acc i lost my progress pls help me get it back

[granite locust]

i have ads issues guys sometimes not loads

[wild wave]

It's not only you everyone facing the issue

[cobalt fern]

Customer Care

[blissful dust]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[potent grove]

i unable to add friends who sent request me

[sudden spear]

Car physics are all over the place as of today ,especially off ramps

[lunar yarrow]

Anyone else take very long to load in the game or is it just me

[storm parcel]

1* + oc I cannot beat this time

[hollow saddle]

Any help, fully connected to WiFi but I still get this

[hollow saddle]

Heyo, here we go again😮‍💨

[coarse timber]

Why there is no fix for name tags in mp for mobile devices even after months of reporting

[late eagle]

No wonder it's been 9 months, even though I explained everything to @unique elk , he still ignored it.

[fast ocean]

Why did they do this to us? Was it supposed to be a celebration?

[pale bolt]

✅

[pseudo gate]

Why pounds. Never been to England in my whole life.

[rigid belfry]

Physics is happening so much recently. Especially for those cars having least physics in the game. If you can fix them , it will be a pleasure.

[shy remnant]

I wish dev or whoever puts 1 mins ads on android will burn in hell 🤨

[young kernel]

I no how you feel

[late eagle]

and many ads automatically redirect to the play store and when you return to it you find that your game has restarted, that's the bitter end

[marble cedar]

velvetwine197 has been banned for 1 week

Reason: threats

Banned until · Dec 7, 2025, 1:10 PM

[marble cedar]

neptune1279__galaxy has been warned

Reason: Bad word usage

[prisma iron]

Thx for NOT fixing the crashing update.

[pseudo gate]

why am I not allowed to post in game suggestions?

[wanton ivy]

I just finished stage 3, 4 hours ago. But it's back to unfinished condition? What is going on?

Also, i've been played stage 4 as well, but the progress weren't counted as well

[lunar swift]

do you gain rep after a race?

[wicked quarry]

When are you going to fix the cheating AI cars that go way too fast on the Greenland weekly competition and don't allow most players to earn those 60 tokens? Who set those ridiculous times?

[wicked quarry]

And the cherry on top, ads that can't be closed. 💀

[pseudo gate]

Yes some events. AI is way too fast. They probably want to lure us to upgrade the cars.

[edgy karma]

Even If I set fps to 90 I still get 60 in Android

[tawny lintel]

Set your display refresh rate to 90fps

[tepid mesa]

wrong rewards

[hybrid plover]

Spotlight's Missions Episode 02 error: swap 100000 perfect nitros and drive just 100 m in event 🙂

[cobalt fern]

All reported dw

[rugged bridge]

This is the 5th time today the car crashed even though it landed perfectly

[coarse timber]

How are we supposed to play mp when we can't even see what's ahead

[random vortex]

I think the ads don't work sometimes

[umbral wasp]

Why does this happen now? Everything was fine a few updates ago

[torn bronze]

I can't access my personal account. No one is responding to my support.

[silent cove]

check your google play account if it is the same which you have game linked on and currently logged in a phone

[torn bronze]

Everything is correct there, to enter the game you only need an email, yesterday I was able to log in without any problems, and then it stopped working, but I can log in to other accounts without any problems

[radiant pivot]

I have the same problem but you can Just click x and play normally

[cyan wedge]

Nice,nice requied key in final stage 😩

[wild wave]

Go for pack I think 10k you can max

[cyan wedge]

@wild wave and spotlight pass

[young kernel]

You need the pass for key

[brave prism]

I think the video speaks for himself (idk in which channel to post it)

[torn bronze]

I click the button on the right to switch to account B. But it gives me a server error. TP isn't responding. I can't play on my phone. I missed the GP round and couldn't go to the 5 races in Gauntlet this morning. What should I do?

[flat flower]

Increase the drop rate of the Trion Epic Import part, have been playing event for the last 4 weeks and didn't get single Epic card

[torn bronze]

I don't get it? Why should I start from scratch if it's GL's problem? You linked a zero account to my account.

[young kernel]

Change it to English only

[ruby tulip]

Just quit the game

[round fulcrum]

Impossible to Connect to gameloft club, the site doesn’t send the mail with the confirmation code

[severe arrow]

Change the graphic settings

I can not have access to club chat without using vpn.why is it so??? Is there any one of customer care's team here??

[coarse timber]

It does nothing to nametags

[late eagle]

now you are not able to connect with account B?

[vague dawn]

Daily token ads take a long time to load

Device: Samsung galaxy Tab 8

This keeps happening with the daily tokens ads where it appeara like this and lasts for up to 5 minutes sometimes! Resetting the game doesn't fix it.

The first one always takes a long time to load, then the others load quicker for some reason.

[cobalt fern]

Aware and reported since a while

[cobalt fern]

Nametags don't change yes

[cobalt fern]

Account problems can only be reviewed with Customer Care and not this server

[raw epoch]

Yeah... All of them form common ways to fix this problem didnt work so how's the cause of this

[agile lion]

usually because of storage issues

[raw epoch]

No gng I freed 55 gb storage and my device is ok

[agile lion]

for whatever reason before when that happened to me, I had to delete files until I got like 20-25gb free then asphalt actually installs

oh then that's different

kinda weird, have you tried clearing cache or uninstall updates of the play store

[raw epoch]

My device is honor x6b @agile lion

[agile lion]

okay the chipset is a little weak to play this game normally but it should still install

you did all the normal troubleshooting (restarting device and stuff) right

[raw epoch]

Yes

[agile lion]

mhm, try to uninstall updates for google play store and see if anything happens

go to settings, find play store and click the 3 dots button, there should be something for this

[raw epoch]

I have to uninstall updates for play store?

[agile lion]

yea for play store

[raw epoch]

It also didnt work

[agile lion]

that's really weird

I'm sorry but I don't think I have any more potential solution for this

[raw epoch]

Bru

[tawny lintel]

Honor kind of have issues with Google services, So try to install the game through Honor appgallary

[raw epoch]

I realized that I forgot to update Google play store

[lunar swift]

i mean you did uninstall its updates

[bitter solar]

Credit heist event not showing !!

[raw epoch]

Ye

[ripe schooner]

The game is not opening even I have stable connection

[lofty ether]

My game opens only when I enable my VPN and connect to the US server, I am based in India

[ripe schooner]

Oh I am from India to let's try

[lofty ether]

Is this problem limited to users in India only?

[ripe schooner]

I think so

[ripe schooner]

Game working with vpn

[bitter solar]

I too have VPN and it's working with that only..

[lapis lagoon]

Can't open the game and from India as well 💀

[lofty ether]

Use a VPN

[lapis lagoon]

nvm it's working now

[south flax]

Is the server down?

[raw epoch]

Sometimes, yes

[echo walrus]

I login my account on a new device and after that I got this whenever I open game on old device . So I delete game on both device and after that I'm not able to access my account again

[atomic temple]

why the game not booting up? is it a server issue?

[cobalt fern]

Please reach out to customer care through that button, they're the only ones that can help you

[cobalt fern]

Most likely a network problem from your end, try restarting your network

[south flax]

Indian users sometimes at rare cases might face issues with Airtel network even when the network is very strong. I think it has something to do with the particular network bandwidths accessing the game server i guess

[potent grove]

i am facing the same issue

[atomic temple]

i mean its the same issue with outside network. Went to a nearby mall for some sightseeing and yet the network issue on the mall internet doesnt seem to work, lets just hope for tomorrow ;-;

[narrow marten]

Screen sometimes just stays black after watching an ad after accidentally leaving the app and having to restart the game

[lost ravine]

whatever the hell on gallardo

[covert widget]

This game won't let me have it :L

[raw epoch]

Even after update, I still can't install asphalt legends

[raw epoch]

Guess what twin

It also didnt work🤣😭✌️

[tawny lintel]

Check your phone's Android version, it should be 9 or higher.

Follow the steps to
download via Google Play Store (little bit different this time):-

1. clear data for both Google Play Store and Google Play services (don't worry you can't loose your data)

2. try to download asphalt legends, if it stills giving error then uninstall the updates for both Google Play Store and Google Play services and follow the step 1.

[raw epoch]

My phone is android 14

[raw epoch]

What if it keeps repeating

😭

[harsh dagger]

You have any other Gameloft game installed? Because it could be package conflict.

[restive crest]

Is there any server issues ? Tried many times but not working, no event showing but other things are working properly.

[raw epoch]

Yes, only asphalt nitro but not asphalt 8

[atomic stream]

For me also the same issue

[ocean sable]

Koenigsegg one1 se overlock condition i have completed but showing not completed only 2 cars condition remain and some showing not completed

[dry lotus]

Where are the events

[raw epoch]

@harsh dagger, do u respond my answer

[harsh dagger]

Sorry, I was napping. So, uninstall any Gameloft game you have, and install the Asphalt Legends.

[tawny lintel]

If you have any other Gameloft apk(mod apk) delete it.

[raw epoch]

I deleted an1 and have asphalt 8 retry (it's only made by @techboy1997 )

[lapis lagoon]

delete A8 retry as well,

[ruby tulip]

Factory reset phone

[raw epoch]

I finnaly installed asphalt legends

[candid glen]

Why cant i see club chats in android? I can only see club chats in my pc

[cobalt fern]

Known problem

[candid glen]

Oh

[viscid bear]

Hi there. You can't have more than 100 friends. You have to remove existing friends if you want to add/accept new ones.

[potent grove]

Thank you 😊

[covert widget]

Does Gameloft don't want me to have them? 😢

[wild finch]

What should I do about this?
It’s showing an account conflict message, and when I try to open accB, it shows a server error

[cobalt fern]

Reach out to CC

[unique elk]

Hey there, we have a new update on Android release is out for SOME devices.

Can you check and share if you have issues guys thanks!

[unique elk]

Any news?

[young kernel]

I just got update now

[unique elk]

Any issue u see in terms of graphical quality?

[late eagle]

have they fixed ad not appearing consistently issue?

[sleek tree]

Apparently san Diego is getting wrong light.

[unique elk]

You updated already and found this or is old issue?

Ok got it thanks.

[sleek tree]

No because i need to wait since i'm in France and i'm not getting the update on any devices.

[prisma iron]

3 car lobby is back in mp1.

[cobalt fern]

If you updated that's normal, you only meet people who also updated

[prisma iron]

No you still have to wait but it seems faster than before.

[prisma iron]

That does make sense........ Update your game NOW!!!!! lol

[late eagle]

@unique elk here you go

[late eagle]

And what about those big nameplates we talked about back in Feb when those were introduced?

[cobalt fern]

They won't change

[prisma iron]

Ramps are awful. This is 1 race using TD.

[sleek tree]

Is it intended ?

[worldly fossil]

Question is mp1 mp2 1-3 player that's wierd.
Would you fixed

[cobalt fern]

Normal

For now people are still updating, you'll only meet the new player versions, but if this keeps happening all day until tomorrow then something might've broke

[worldly fossil]

Ok tysm

[prisma iron]

More awful lack of ramp control, notice the player crashing in the background as well.

[rich dagger]

it's been 4 months (since i first requested it) and i still dont have 120fps support on my sony xperia 5v

[ebon mural]

@unique elk just did a bunch of races, nothing really jumps out, looks and plays just like the previous update. Galaxy S25 here

[mortal frost]

Why is such a key feature not being addressed?

The screen becomes a chaotic mess of overlapping text, covering ramps, shortcuts, and nitro bottles and basically, the road itself! You’re actually racing blind - especially if you're starting from the back of the pack - good luck seeing anything beyond a wall of floating names. Most annoying on mobile devices...

In a fast-paced, reaction-based racing game, seeing the track should probably come before seeing someone’s username in size 72 font.

Suggestion:
Just replace them with club logos since they're perfectly sized, recognizable, and don’t take over half the screen. They show affiliation, keeps the identity, trims the clutter, and lets us focus on racing - not dodging giant name tags.

or

Add an option to adjust or disable them entirely!

[cobalt fern]

Don't suggest, I told you it won't change, I went through it with the team, it'll stay like that

[mortal frost]

Well, imo kind of ridiculous. Everything else is in tiny font but a key feature for a clean and fun racing experience is kept oversized...

[bitter hedge]

Why can't Gl properly schedule there event. So annoying can't finish these task because there is no car hunt. People who buy legend pass cant even collect all the tiers in the pass.

[worldly fossil]

Is triumph reward mp1 is return?

[cobalt fern]

I think the update after this one

[jolly ridge]

Where are my Evo parts for the chiron.
Top 1% should get 4 Evo parts.

[covert quarry]

Thanks Gameloft for finally releasing real-time shadows for the Poco X7 Pro, it's running smoothly and without overheating.

[hybrid plover]

Reward was Stradale evo parts, not Chiron's

[jolly ridge]

🫠 nvm lol.
Didn't notice.
Thought it was Chiron

[solid summit]

Dear Gameloft,

I speak these words on behalf many people I know who play these game. For the past few months the state of mp1 and mp2 have absolutely been disgusting. Overlooking the poor optimization the game has on Android devices. The multiplayer has become incredibly grindy.

Over the span of 14 days, even the people at top leaderboard struggle to achieve LL until the end of 9th day. So, majority of people are stuck playing with less fun B class cars in boring races. Green strike mode if not worst is by far one of the worse ideas implemented in the game. I appreciate all the new content tracks, spotlights and hunts that you bestow upon us but multiplayer is still the heart of the game and it's state right now it's one of the worst I've ever seen.

Most of my friends with whom I used to play the game have left ever since unite dropped with poor optimization and removal of clash and I lowkey miss them

The division breakup like gold 1, gold 2, gold 3 don't hold any value if people are anyways spam a single good car throughout gold and platinum. Example, Vanda spammed from gold all the way to plat until they get to play with ultima and speed tail. Makes me question what's even the use of the divisions, it has only made the mp needlessly grindy. At least, bring back the +50/-20 progression in mp. Let the people who deserve to progress faster, progress faster.

I play mp1 solely on the last 3 days out of 14 days, and I still finish top 300 on leaderboard. Give me a single reason why I should play boring races with slower cars for the majority of 14 days for mediocre milestone rewards.

Well, that's just my two cents from a guy/player who has played this game for 5+ years and has invested some money in the game. It's sad to see its current state. I tried to speak as formally as I could in the hopes you won't ignore. Which u usually do.

Regards. 🙂

[proper marlin]

What's happening here?

[trail mauve]

Why doesn't watching an ad reduce my driving time?

[spare drift]

Multi-player 1 is not working properly for me on Android. Or what is happening there atm?? I Finnish 1rst and no player in front me and and then happening that I'm 5th 6th or last.... Never ever had this issues what is happening since 1 week....

[ruby tulip]

U snooze u lose

[ripe schooner]

Is this bug or UI?

[unique elk]

@solid summit thanks for this! We are working on a more in deep survey and plans to improve MP experience 100%, is something we want to improve. Also clubs, but MP is main focus.

[solid summit]

Thank you for the reply, I am a bit surprised.

I actually was fine with the way we were dropping down to plat 3 or plat 2 every mp refresh. It's too tedious starting back from gold 2 and make all the way again to LL. Most of the players who are decent might not even get to reach LL if they don't play frequently.

As far as I believe it won't even need a major rework. Just a small tweak to reward system:

1. Just increase the per mp race rating gain like the old times (+50/-20). Progression would be fast and people would play cars from all divisions.
   Or
2. Each refresh would drop the LL players back to platinum 2/3 like the old times. Players won't have to tediously grind all the way back from gold 2 for majority of mp duration.

That said I really do appreciate you reply, and you taking the time to read all this. I confidently guarantee those small changes would go a long way in improving overall multiplayer experience.

Thanks again!

[crisp cape]

after update on google play... xbox and steam work fine.

[unique elk]

Thanks for the detail! We will evaluate.

[weary cipher]

Im having lack of ads lately too on android

[wheat dove]

I am experiencing it as well, it crashes the game every time, for certain aliexpress ad. It is very annoying.

[willow marsh]

I was surprised this is still an issue. That said, it wasn't noted as a fix in the patch notes.

[weary cipher]

Its either very delayed in appearing or doesnt appear at all

[weary cipher]

I watched ads on 10 several times to get the reward

[pseudo gate]

I thought the update will fix this?

Since I m again not able to get it, it might be an idea to simply give us 60token for free every day till this is solved

[trail mauve]

advertising does not work does not give rewards

[lunar bobcat]

Game crashing several times
After MP races and Ads

The game just froze

[willow warren]

Which platform is that bro?

[cobalt fern]

Ads been reported

[lunar bobcat]

Mobile android

[coarse timber]

Very very fair all platform game

Another reason why mp is dead

[lament wagon]

freezes

[undone surge]

Cannot collect 10+20+30 tokens from relay pack. After watching add will not go through to the next step.

[mortal frost]

Probably just looking at it from the wrong perspective. It seems like putting up billboard-sized names that block the road and make you drive blind is considered more important…🍻

[wary fern]

Same problem, after the advertisement the prize is not released.

[strange tinsel]

please buff mosler performance so it actually is 83 points on acceleration, and stabilize its physics a bit.
that car being higher in rank than venom and CC850, and accelerates way slower than both of them. Feels like a big waste of tokens

[lament wagon]

display bug at next to tokens

[strange tinsel]

it already has wider drift on float so why the fake accel?

[bright hollow]

Even when I select 120 FPS, the game still runs at 60 FPS (yes, don't ask me basic things like is display set to 120 Hz etc etc),

When I install Huawei Version of this game from Chrome, it runs smoothly at 120 FPS, but this Play Store Version always at 60 FPS.

Can someone help me fix this?

[cobalt fern]

Ongoing investigation

[sour dew]

We are not getting any rewards after watching ads on android. Even fuel time is not being skipped.

[cobalt fern]

Already reported

[glad fractal]

I had this issue, but it's working now. Thanks...

[lament wagon]

already fixed?

[rugged nova]

The biggest issue for me is the malfunctioning chat. I want to vote for that issue.

[calm oriole]

This means you didn't try hard enough, just like the developers.
This is really important for a comfortable mobile gaming experience, you lazy...

[cobalt fern]

You have no idea what happens behind the scenes so I'd prefer if you don't start judging me or what I do or calling me lazy and what not, respect yourself please

[mortal frost]

Could u at least share the reason why the team thinks this is an irrelevant matter like it didn't have a major impact on each race?

Seriously, i can't even count the amount of times i wrecked, crashed, missed ramps and bottles not being able to literally see the road due to these useless nametags.

Some sort of feedback for the players to understand why shouldn't be too much to ask.

What's the use of supporting the game with real money on passes if we can't even have the fun we're looking/paying for?...

[cobalt fern]

I'm not sharing something that I don't know if I'm allowed to disclose or no

[winter rain]

I'm leaving this here in case it's helpful to someone.
Yesterday, after repeated attempts, I couldn't update due to lack of space until I cleared some memory and checked the game's memory usage. Surprise! 🤯 I found that user data was taking up 20GB and cache 2.7GB. I simply cleared the cache and the user data decreased considerably, after this I was able to install the update ✅

[steel sky]

After the last update 120 fps gone.8G3 soc, only showing 30,60,90 fps option!

[tawny lintel]

May be some glitch

[wheat grotto]

When will this issue with refreshing be fixed?

[lapis lagoon]

glitch with chimera glass

[vast locust]

There are frequent fps drops on every map now
Device - galaxy M35 android 16

[chrome tide]

Got -20 for this trash server issue @cobalt fern nice bug fixes

[robust garden]

I have the same issue with the OnePlus 13R, 120fps was working perfectly before the update

[covert quarry]

Bug Our fans

[proud glade]

Hi gameloft, I found a bug about roof. Every time you click body part - roof button, the default cabrio status is always off, which should be fixed, because if you want to unfold the roof, the status ought to be on. I have to switch from off to on and to off again to make things expected

[weary cipher]

Ive watched countless ads already today. Im not getting rewards either

[lofty widget]

Same here😑

[restive crest]

After update, I cannot claim these rewards.

[random vortex]

Me too..

[weary cipher]

They getting money thru so much ads while we get nothing

We need compensation

[nova stratus]

my car refill time isn't decreasing after watching ads
i tried it on chiron(to get into LL🥲 )

and i also have relay packs related issue ... these both are related i think

[random vortex]

Me too...
I think only ad card packs are working

[vast locust]

another bug update while i was changing graphic settings motion blus anti aliasing suddenly disappeared, WTF

can anyone guide me how can i get it back cause GL is not gonna

[cobalt fern]

Reset the game to have a default graphics profile it should bring them back

[vast locust]

unfortunately not working i even reinstalled the game

[cobalt fern]

Idk how it works on Android, on windows we delete the graphics file and it resets itself back

[vast locust]

Can you report it to GL

[lunar swift]

on android the settings are limited to what the phone is able to handle from what i can tell, while on windows (at least steam) it's your usual pc game affair where every option is available even if the game will run at 1 fps

[cobalt fern]

He lost 2 settings when changing the graphic options, if he can't revert back to the previous setup and get the 2 options back something must've went wrong

[lunar swift]

ah i misread

[vast locust]

When I press default button base profile option disappear and get back when I change the settings
So, there must be some issue

[wary fern]

On Android, even if you reset the ads, they don't release the reward, so it's a GL snchronization issue. Every day we lose 60 tokens, 120, 180, etc

[leaden plume]

wrong amount of BPs in first tier (should be 25 to unlock and 55 total in pass to get 2*)

[raw epoch]

Bru

[random vortex]

Is the syndicate event gone away?

[lunar swift]

they launched it too early by accident. the actual syndicate start will be on 16th

[random vortex]

Ah I see

[fluid beacon]

In the Faraday Future FFZERO1 event, there are no epic rewards. Is this how it is now? Special events without epic rewards for the main character of the special event.

[cobalt fern]

Intended, previous ones were like that too iirc

[spiral moon]

First evo event 1 month later give full epic import parts but why give half of epic import parts ?

[ebon mural]

@unique elk Galaxy S25 here. was the resolution aspect changed in any way in the new update? i mean, the game looked blurry to begin with because it doesn't run at the native resolution multiplier but the update seems worse - the new map looks nothing like on YT for example, way to blurry to see where you're driving at times

[random vortex]

Hmm... I did one pursuit multi play, used lots of nitro and did lots of stunt, but stunt prohibition mission is cleared, and nitro 30 seconds mission is uncleared..

[cobalt fern]

Team Pursuit doesn't work for the pass missions

[random vortex]

Hmm... then why the stunt prohibition mission was cleared..?

[cobalt fern]

I don't know but do the other ones in the normal MP

[fickle hull]

I got 70 lamborghini aventador svj card but now they are not showing.

[royal yacht]

Hi, the game is running terribly for me despite having a high-end phone. These problems started after I updated the game.

[glad fractal]

@cobalt fern, Sorry for the ping, any update on the ads issue

[lofty pagoda]

Well

[harsh dagger]

Map: India
Track: Holi Caos(Pt-Br)

[mighty barn]

Me tooooo !!!

[blissful sparrow]

I also did the same

[zealous atlas]

Why does India look so faded and washed out on Android compared to all the gameplay videos I've seen on YouTube?

I did a simple edit and... God, just increasing the saturation makes a huge difference

[hollow crest]

AD work but no tokens.

[sour dew]

@cobalt fern please fix this🥺

[sweet umbra]

Can't do inputs when i open the game lmao

[vapid fox]

Visual bug in completation % and flags

[tall relic]

It Shows 120 FPS is possible but everywhere I get only 60 idk why

[rugged bridge]

Lotus Electrified Concept condition is still present and the Pinifarina B95 was not inserted as condition

[glass relic]

There problem with ads tokens

[ebon mural]

very true. it's washed out and (blurry)

[zealous atlas]

Was it with this update, or were the LOD models always this bad? They're not even just low poly. They're all deformed and at very close range. 🤨

[edgy karma]

I have set 120 fps with refresh rate 120 hz still i get 60 fps

[nova stratus]

think restarting the phone might work . worked for me and my friend

[wary fern]

How strange! Spare parts ads work, token ads don't. Is this just another ploy to get Android users to buy the pass? If that were the case, you'd only make customers angry.

[tall relic]

Same

[south acorn]

Car time not reducing after watching ads

[covert quarry]

Clears data from the phone's battery app.

It worked on the Poco X7 Pro.

[lament wagon]

idk is this a bug or no,if ur on lowest graphics, u cant see splash, i think this may affect some old end device players

[young kernel]

Wth is this my phone is good my Internet is so why

[harsh dagger]

You're on lowest graphics, you expect what?

[lament wagon]

i can set it to high lol

[harsh dagger]

Ok lol, I can too, but not the highest, so it doesn't appear the water splash FX.

[lament wagon]

😅👍

[keen pilot]

why isn't it showing starup 🤔

[sterile steeple]

regulated !

[fast ocean]

Why did you take away all the blueprints for the Dodge Charger SRT? Many players received blueprints for it not only from DS, but also from club rewards and packs that are included in the pass. Will you return it?

[vapid nacelle]

Seriously, can't you completely solve this problem with the ads for acquiring blue tokens? There's been update after update and nothing changes... What's the difficulty?

[burnt nebula]

When ever I watch 1xbet ad my game crashes. Only this ad cause blackout screen after finishing the ad.

[south acorn]

Whenever there's a update BUGS has to come without fail .... LOL 😂

Gameloft believes in non BUGS free game always... So they give a update with BUGS

[tough flax]

Mine can reach 90fps when I set the frame rate to 90 but it locks to 45fps when I set it to 60. Some weird shii

[zealous atlas]

Okay, this update is supposed to fix over 180 bugs... But how is it possible that some bugs still exist since the launch of Unite? Or bugs that have already been reported and still haven't been fixed?

This bug, for example. In Team Pursuit, when you run out of lives, using the touch controls, you can't press any buttons. You have to wait and do nothing until the race ends.

Furthermore, the bug with larger-scale particles, present since the 20th Anniversary update, has not yet been fixed, and in addition to looking bad visually, it affects visibility.

There are other visual bugs like this one as well.

[tall relic]

Oh

[zealous atlas]

Another bug since Unite's release is that car headlights generally don't project onto vertical surfaces, usually walls. Here are some examples.

Rome is a clear example of this. You barely even notice the car headlights, because almost everything is made up of buildings... most of the surfaces are vertical.

[near pagoda]

even after watching multiple times tokens not claiming

[twin meteor]

Doesn't work ads of tokens after the ads nothing happens

[cobalt fern]

Devs are aware

[wary fern]

liberté, égalité, fraternite

[harsh dagger]

?

[tacit bronze]

?!

I have never finish the carrier mode !

[prisma iron]

TD controls are at an all time low. Cars flying everywhere. Sometimes I benefit from this also 😅

[tough flax]

did you found a fix?

[tall relic]

No

[jade ferry]

Watch ads not working this time for Android

[weary cipher]

They patched ios ads but messed up android ads 🥀
So many ads we watched, gl is profiting while we get nothing

Edit: i watched credit ad #1 and then token ad. It worked. Not guaranteed but u can try.

If no ad button appears, wait a while till it pops up

[nimble prairie]

@cobalt fern ads on android not giving rewards specially blue token one. Watched full ads several times and also tried restarting the game just to waste my time on this filthy bugs which is still not resolved after so many updates. We want hefty tokens compensation for the same. It's totally embarrassing and demotivating for a racing game of such calibre... seriously man 😡

[cobalt fern]

Ok but next time don't ping me when you're complaining, much appreciated

[nimble prairie]

ok, but whom to ping then?

[cobalt fern]

No one, you post your message and let the people in charge do the rest

[zealous atlas]

Look at the building with the colorful lights. You can see it clearly.

[wary fern]

Someone isn't doing their jo.... Don't worry.

Do this:

1. Uninstall the game
2. Clean up temporary files on your phone
3. Check that the Play Store is up to date
4. Reinstall Alu
5. Restart your phone
6. Open Alu and click on the normal ads first, then on the credit ads, and only lastly on the token ads. This will re-establish a sync connection. Let me know.

Buy a few packets every now and then, don't be cheap, even 1 or 2 euros is fine

[trail jay]

Can someone help me? I just bought the pass and I haven't received it yet.

[unreal pagoda]

Showroom rewards got bugged after autoplay. Tokens, bp and epic import parts vanished from rewards

[bronze lily]

Hi I tried to login to my game account which was linked to fb and I got to know that fb login was removed so how do I recover my account my last login on my account was probably oct 2024 or November 2024

[cobalt fern]

Reach out to customercare

[blissful dust]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[cobalt fern]

See with customer care as well, link above

[bronze lily]

The thing is I forgot my player id

I uninstalled the game at oct or nov 2024 and I forgot my game uid my account is only linked to Facebook

[bronze lily]

Check DM

[vast locust]

@hehe is GL working on Hotfix?

[lunar swift]

intentional and poorly explained. the ones you got get replaced with card packs

[rigid sonnet]

ads on android not giving rewards specially blue token one. Watched full ads several times and also tried restarting the game just to waste my time on this filthy bugs which is still not resolved after so many updates. We want tokens compensation for the same. It's totally embarrassing and demotivating for a racing game of such calibre... seriously man 😡

[tropic hamlet]

Please help

My old account is not login 😭

[unreal pagoda]

Yes, replaced also removed tokens bps and epic import parts, only packs are left

[lunar swift]

yep

[fickle night]

Which pass 😧

[lyric lantern]

fortnite battle pass

[fickle night]

I thought royal pass 🤔

[pseudo inlet]

Legend Pass

[ruby tulip]

Which legend

[pseudo gate]

That's again and still not working. Why why why why @cobalt fern

[tacit bronze]

Since two day, my mhone saids "This account has been loaded from another platform", but my PC is off !

[proud sky]

not only the ad not working for tokens it also isnt working for me to shorten refueling time bro

[worldly fossil]

Token boost not working
What function with token wallet boost?

[lunar swift]

i think you need to be at least 18 to access the offerwall

[trail mauve]

Ad loading time not working

[lunar swift]

scrolling through it i can see why, it's got a couple poker games in there lol
with offerwall you pretty much play other games to get rewards in asphalt

[novel trellis]

Where is daily event

No more events

[lunar swift]

probably internet problems. try a different network, vpn, waiting etc.

[potent grove]

Has your phone received the Hyper OS 3 update?

[pliant kestrel]

Issue: asphalt not logging me in, gets stuck at "connecting to server" stage, my internet is working fine on mobile for everything else, tried clearing cache and restarting app but nothing changed

[royal oxide]

Same here as well😢

[upper sand]

Paywalled behind daily bonus pass, buy it

[tepid mesa]

ADs are not shortening car gas time

[blissful dust]

geesimmons has been warned. || off topic

[random vortex]

Credit event of today is gone

[wet gull]

Same

[covert quarry]

Yes

[deep ether]

Where is the credit heist for today?

[novel trellis]

Credit event missing

[tawny lintel]

Please Check your DM bro

[radiant pivot]

No credits😭

[minor valve]

still no credit heist

[flat flower]

No McLaren Key 🗝️

[fast ocean]

So, DS started, but the stolen blueprints were never returned. It's a shame that justice in this game looks like this. It takes away the desire to continue participating in it.

[potent grove]

you from which country?

[spare drift]

I bought 2 packs for 4.99 and you don't receive reward what you pay. What is going on??? In DS

[cobalt fern]

Reach out to Customer Care

[blissful dust]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[sleek tree]

No key for Solus GT

[lunar swift]

mods confirmed it's been reported to devs

[proud sky]

ads not changing refueling time

[upper kettle]

Maybe you didn't notice those packages are EPICs, not BPs

DS shop: BP packages for Hellcat 2 star are still missing

[foggy edge]

Why does the connection keep having errors even though I'm using Wi-Fi?

[merry crystal]

It's impossible to beat the bots with car 1*, fix this

[pliant cedar]

Not impossible..

[wild wave]

Upgrade it

[eternal imp]

rip gauntlet

[ebon island]

Are you sure?

[near pagoda]

do less jumps

[warm turret]

Watching ads in the shop is not giving rewards...

[hollow crest]

GP - The bar showing the number of BPs isn't appearing, and I just earned 5 BPs, but it didn't show if I actually received them.

[raw epoch]

Whar

[wary fern]

Unable to collect ad tokens. I purchased the season pass and would like assistance. We've been telling you for a week that there are issues with the tokens. Do you want to resolve them?

[civic estuary]

Fix this bug

[spare drift]

Multi-player is not working at all! What is happening to this game??

[nova stratus]

i again got relay packs bug please do something ....

[young kernel]

No relay have be put on yet

[cedar spade]

Ad relay packs not working.

[agile lion]

will report it

[chilly raptor]

Same as with me i some lambo bps and that glitch

[cobalt fern]

Known issue

[pseudo gate]

Please make Legendstore refresh every 8h instead of 12 6 4 pattern

[dawn whale]

Why does my game look like this?

[cobalt fern]

Whats your phone? weird, how long or when did this start happening

[dawn whale]

I just opened the game 20 mins ago and my phone is an oppo Reno 6

[cobalt fern]

Sounds like a capable phone, i wouldn't know why that happens, i don't play on android, maybe @civic notch or @agile lion can give extra info, else just default to customer care

[dawn whale]

So I either ask one of these two persons about it

[civic notch]

for my experience with this issue, i suspect its at ad provider either goes working fine or cuts off for few minutes or so.

Might have to do with login since last time that, however i m leaning on ad's provider capacity could be a role too.

[dawn whale]

I reopened the app just now but now its working like nothing happened but thanks for your service you two

[feral plinth]

No auto claim for today??

[cobalt fern]

If you restart do they show up

Intended

[civic estuary]

Please report this issue @cobalt fern

[cobalt fern]

Remove the TM

[civic estuary]

That's the reason??

[cobalt fern]

Remove and try

[civic estuary]

It's work thanks

[foggy edge]

Why should a McLaren blueprint be a car key instead of a blueprint?

[minor valve]

ads make the game black out

[civic notch]

it's been raised internally.

[unreal wing]

The game just froze and closed

[civic notch]

Device?

[unreal wing]

rog 7 ultimate

[civic notch]

Has it only occured on this MP page, what about other pages? (TLE, SE, etc?)

[unreal wing]

First time this update

[civic notch]

Could you give it a try of:

• Delete cache.

if that dont work:

• try reinstalling the game? (Make sure you have Gameloft ID or bind first.)

[ebon mural]

so any acknowledgement of the maps looking blurry, lacking definition and contrast on Android? especially the new India map (just check YouTube for comparison)

it's almost impossible to navigate India, everything just blurs together

[civic notch]

screenshot from your Android device? (It'd be good if you also include the model name, so i can have the team check-up this map's mobile graphics' issue.)

[ebon mural]

Galaxy S25. there are also reports in this channel about the same issue right after the update

@civic notch

everything is maxed out, no issues with performance itself just the visuals seem to be off due to post processing AND, perhaps, resolution

looks nothing like this video: https://youtu.be/vyLjGB7bj2s?si=VFjRHPjnsM3f_Y-z

there's the same issue with some other maps where it's more obvious like Himalayas or Scotland

like somebody "disabled" the contrast entirely

[tepid mesa]

missions are not saving progress from mp2

[warm turret]

Relay packs again having issues.... Not giving rewards after watching ads.

[cobalt fern]

If the race ends before you cross the finish line they don't count, in team mode it happens, you have to be among the first players to cross the finish line before the match ends

[cobalt fern]

Known problem, they're working on it

[tepid mesa]

uhm okay 👍 its nice to have an explaination at least, tho i dont think its fair

[ruby tulip]

Game freeze on rog?

[clear mauve]

5 hours without playing 😱

[zealous atlas]

Yes, and I don't know how you've never complained that your dynamic shadows work very badly with vegetation; that is, they ignore the alpha channel of transparent textures, so the shadows of those textures are basically from the solid 3D mesh.

Speaking of which, has anyone noticed that the alpha channel for transparent textures in Asphalt Legends is malfunctioning? All the textures are visible at once. That's why the vegetation in this game has always looked a bit odd. I don't know if this was the case in Asphalt 9.

[ebon mural]

@zealous atlas i would 🙂 but there are "bigger" issues than shadows, like not seeing the map while driving 😉

[strange tinsel]

On android even when i am watching ads i am not able to get tokens. I tried watching ads after the race then token ads still didn't work.

[vivid jacinth]

Since new update this problem already happened, ads always big problem for this game every season, never change, they should make "roadmap 2026 for ads"

[novel trellis]

What a match making i am only one person android and others controler players please think about match making in gp

[solid summit]

Somebody else said it perfectly on YouTube. I myself am playing with imola (almost A elite car), still can't get out of plat 3.

[cobalt fern]

Not an #🤖・android-issues but understandable, the feedback about evo is already sent to devs

[strange tinsel]

@cobalt fern any clarity on this?

[cobalt fern]

Yes, i replied about that matter many times, it's a problem with this update and devs are aware

[strange tinsel]

Any chance of mosler getting its actual 83 accel??

[high falcon]

Anyone else not seeing refill times reduce after watching Ads?

[dusky steppe]

Game keeps crashing and disconnecting

[normal wren]

@cobalt fern
I login this morning and lost all of my progress
If I can't get my account back at least give me my refund on the money I've spent on it

Why was it deleted?
I've never even issued a account deletion at all

[lapis lagoon]

Contact customer care

[ruby tulip]

Connected wit facebook?

If so then time to move on

[normal wren]

Nope

[candid sun]

How do i solve this issue my net speed is working good but still facing this issue even my friend is also facing the same issue

[feral trail]

It's been down for a while now

[rapid hill]

same for me

i reinstalled game and now i am getting this error

[late eagle]

what's going on
can't even play PL, keep getting error

[patent sand]

Please fix this; I have tasks to complete.

[worldly comet]

Su iOS e Android

Su pc windows, funziona

[fathom pecan]

Thur- 2200h GMT concurrent access detected,then connection error.CC advise me to reinstall but this happens.today CC message me to say they're happy it's working again .somehow they misunderstood

[patent sand]

Damn it, when are they going to fix this garbage game?

[sleek kelp]

Reinstalling won’t fix it, CC acted unfunny. This is just a server bug (as long as you’re the only one with access to your account)

[fathom pecan]

Yeah no sharing ,no hacks

They did say the game is safe on their side

[crimson folio]

Hi, how are you? I bought the Ultimate Pass yesterday through the Gameloft Shop website and I haven't received anything yet. I contacted game support, and someone named Tony answered. He gave me the option of a refund or credit, but then nothing happened. I'm tired of waiting. What should I do?

[cobalt fern]

You reply to him or make another ticket, posting here won't help

[crimson folio]

I've already done it several times and they don't respond and they don't do anything.

[cobalt fern]

Only customer care can assist, keep trying

[crimson folio]

._.

[patent sand]

Any news about this problem in the game?

[urban iris]

GL didn't fix loading forever

[young flower]

They did the same to me and then stopped coming back. A generic advice to clear cache, restart and reinstall doesn't do the trick.

[fathom pecan]

They fixed it unexpectedly

[ivory sigil]

Watching ads and don't getting rewards

[cobalt fern]

Yes

#🤓☝・mod-info check before reporting

You have the modinfo role

[round sphinx]

Conversation ID: #4264748 please resolve

[zealous atlas]

How is it possible that they do these things? These LOD models are literally completely deformed. They're not just low poly. They completely change the shape of the higher-quality original models.

And that's not the worst of it. Some LOD models are so poorly made and distorted that they cause things to appear that shouldn't even be there. A better example than this is impossible.

[vast locust]

Dear Gameloft, as you can motion blur and anti aliasing is there at highest settings according to my Galaxy M35, but when I drop the settings to the lowest and bring it back to the highest
BOOM! 🤯
Motion blur and anti aliasing disappeared

[sleek tree]

Me too.

I had motion blur before and now it's just gone in my A54.

[agile lion]

will raise all above issues

[clear mauve]

I had the same problem. I've contacted support multiple times, and they're fixing the issue, but most likely after an update...))) I recommend trying to turn on a VPN and launch the game with it. The game won't launch, which is expected. Then turn off the VPN and try again without it. That should help! The problem is in the game cache. You can't clear it or delete the game/data, or you'll have to repeat the VPN on/off procedure.))) I wrote to the developers about this, and they took it into account.

[clear mauve]

I had the same problem. I've contacted support multiple times, and they're fixing the issue, but most likely after an update...))) I recommend trying to turn on a VPN and launch the game with it. The game won't launch, which is expected. Then turn off the VPN and try again without it. That should help! The problem is in the game cache. You can't clear it or delete the game/data, or you'll have to repeat the VPN on/off procedure.))) I wrote to the developers about this, and they took it into account

[clear mauve]

I had the same problem. I've contacted support multiple times, and they're fixing the issue, but most likely after an update...))) I recommend trying to turn on a VPN and launch the game with it. The game won't launch, which is expected. Then turn off the VPN and try again without it. That should help! The problem is in the game cache. You can't clear it or delete the game/data, or you'll have to repeat the VPN on/off procedure.))) I wrote to the developers about this, and they took it into account

[fathom pecan]

Thanks for Your answer .In my case signing the cookie policy with the 900 something partners fixed it .It was suddenly there to sign which I'd refused to do previously

[lime geyser]

Can i have my gane back.

[cobalt fern]

Network problem, don't report this here , you have to restart your internet and your game until it works

[crude thorn]

???

[civic notch]

You'll have to wait a SC token relay.

[pastel crystal]

same thing with Striker DS and Monza, nothing new
seems to be intended

[clear mauve]

Did you click "privacy policy" in the download menu and do it in the browser?

[clear mauve]

This isn't a network issue, the internet is fine, it's an update issue, and restarting the game doesn't help, only manipulating the VPN on/off)

[cobalt fern]

if vpn works that means it's a network issue

[clear mauve]

And this only applies to Android devices; in this update, you can't clear the game cache to avoid connection issues.

[clear mauve]

No, you don't need to turn on the VPN all the time. You only need to turn it on once, and after the game won't load. Then you need to turn it off and try again without the VPN. This is the only way to restore a permanent connection after clearing the cache or game data

[cobalt fern]

this sounds like a network issue either game failing to connect to your location or your location has a trouble when linking to the game, either way i'm not sure about it, it doesnt seem widespread, no major flags within the team or support page, if you want reach out to Customer Care see what they have to say, that's all i can tell you for now

[blissful dust]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[ripe schooner]

I didn't get the completion rewards please fix this

[clear mauve]

I've already contacted them and many players have this problem. It appeared after updating the game, and no, my location and internet are fine too. They said that they took it into account and will most likely fix it in the new update. I just decided to help people who have the same problem on Android, so they know how to fix it

Or would it be better to remain silent and let people sit without playing for a day, like I did the day before yesterday?)

[cobalt fern]

Thanks for the insights , the team is off as it's weekend and many preparing for Holidays so it's hard to get info now, i don't play on Android I wouldn't know.
So for now the workaround is to get vpn on after game loading you turn it off?

[clear mauve]

If you have no connection to the game for a long time on your Android device - you need to turn on the VPN, try loading and wait (it won't boot with it), then close the game, after turn off the VPN and load the game again, after this manipulation the connection should be.
The problem may be caused by clearing the cache and deleting game data.

[cobalt fern]

Ok thanks, pinned your message for future users that may need the workaround

[young kernel]

I did the adds but it takes forever to do them

[livid bay]

Fix this

[livid bay]

Same problem

[sleek kelp]

(oh, and check pinned messages)

[civic notch]

Hi, this seems leaning into your internet stability. Try give your internet a manual reset?

[fathom pecan]

It appeared on the loading screen as an overlay.

[clear mauve]

You probably deleted the game or its data. Every time you reinstall, you need to agree to the policy again)

But lately this hasn't been happening right away, so to speed it up, you can use a vpn-manipulation, as I wrote above. Without it, I couldn't log into the game for more than a day)

[fathom pecan]

Appreciated, should've known.I think GL did this manually for me .I was out for 2 days

[granite talon]

Token showcase with supra 1* looks broken

[cedar spade]

Ad relays are bugged again. Not giving rewards after ads

[covert dome]

restart your game

[marble cedar]

gianluca999 has been warned

Reason: misuse of channel

[cobalt fern]

#🤓☝・mod-info message
Try clearing cache or restarting

[wary fern]

oops, I thought this might be useful information.

It seems like you have to do this reinstallation every day, but it's a waste of time.

[vivid jacinth]

Never work, clearing cache, restart, reinstall game, all not work, can not get reward

[cobalt fern]

Wait for a fix as what the mod info post says in that case

[pliant kestrel]

bug report 2: The advertisements in the game are not yielding rewards like refilling fuel, cutting refill time by x% and also legend store free blueprints
Platform: Android

[vivid jacinth]

As additional information, advertisements for filling up car gas are also not available since the token relay is not working, only ads reward for credit n tickets still work

[ripe schooner]

Ads are not working

[idle sluice]

I got a refund policy on my account and lost tokens for some reson but i didnt refund anything ?

[worldly vessel]

HTML5 Ads Input Misalignment

[vital radish]

@ripe schooner i have the same problem on my special event

[round sphinx]

Why Pakistan 🇵🇰 is not eligible country?
Even not available in country list.

[round sphinx]

Use vpn

[wild wave]

Can someone explain this in mp the opponents car just touches my car instantly crashing everytime how to solve this!?

[lunar swift]

do they use nitro while doing that?

[clear mauve]

learn to hit them first)

[wild wave]

Even I'm on Shockwave! My car crash instantly

Also I'm on top speed cars ( my opponents does not )

[minor valve]

These missions are really hard to do. Change these to 3250m or 3000m

[wild wave]

Dude I'm playing last 3+ years now I know what I'm talking about!

[civic notch]

the KD detection system in MP is wonky. Anything can happen.

[west mural]

My friend has maximum graphics available on his Samsung A54, but it's not available on my Samsung A26, even though the phones have the same specs. Please unlock maximum graphics for the Samsung A26.

[civic notch]

Hi, can you screenshot the graphics options in your A26 phone?

[shell jetty]

I wanted to press the x button and its kinda lag so i mistakenly touched the refresh twice...and i lost all of my token. Is there a way to get this back? 😭

[zealous atlas]

Do they have the same amount of RAM? I don't know, I don't know if Asphalt takes that into account too.

[west mural]

Yes

[lunar swift]

i'd say that maybe your phone has a weaker cpu, but i checked, they both have the exynos 1380 (except in latin america, where the a26 has the exynos 1280). weird

[sterile steeple]

Bp x1 ??? Seriously ??? The previous ones was x5 ! Is it a glitch ?

[opaque portal]

Are the x1s a bug?

[cobalt fern]

Reported

[civic notch]

@west mural is your A26 ROW version? Cause Latin America's is weaker CPU.

[zealous atlas]

What if he has that version? Because the Exynos 1280 doesn't have Motion Blur and Anti Aliasing in Asphalt Legends.

[west mural]

Exуnos 1380 on my phone, yes, it's global, not Latin.

[west mural]

No

[civic notch]

Okay, thanks. I'll send the report. No guarantees instant reply though.

[coarse dragon]

Same I Did That Happened The Purchase Button Was Automaticly Close Then I Got Accidently Refresh With Paid 250 Tokens

[lunar swift]

no, but you can prevent it from happening again by turning on confirmation for spending tokens in notification settings in the game

[west mural]

Thank you for this

[ebon mural]

developers really should open the game side by side on the iPhone and Android and see how miserable it looks on Android

wrong colors, wrong contrast, no definition to anything, extra blurriness, strange resolution etc

[granite talon]

Just me?

[lunar swift]

a lot of it also depends on how powerful your device is, but some of it, like low contrast and blur, is apparently present even on flagships

[ebon mural]

yes, talking about flagships with no performance issues otherwise. the visuals are appalling, however

[cobalt fern]

Beatable though not convenient to do so

[echo wadi]

Ad problem in Android: The game doesn't give these tokens when I watch ads

[wet lily]

Reinstalling the game is a temporary fix for this problem. I just did and was able to watch ads to reduce gas refill time.

[late eagle]

only ad packs and gas refill not working?
if yes, then simole clear cache!(not data) of game is enough
clear it every timr when ad don't works

[ruby tulip]

Watched 3 ads still didn't get those 10 tokens

[ruby tulip]

Doesn't work

[coarse minnow]

Did anyone let you scan the code? Because mine says it expired.

[feral plinth]

Same

[late eagle]

first watch blank ads, like watch 1-2 ads,it will not give you rewards
then close game clear cache and reopen immediately

[echo wadi]

All ads have the same bug, also thanks for the suggestion, I need to do that probably

[echo wadi]

Any ads are not working at all but I just recognized that switching ad type works for it, like if relay pack token ads doesn't work, then try another watching ad method like daily event tickets or gas refill, if gas refill ads doesn't work, then go for watching card packs, daily event tickets or relay pack token ads, etc. It's %90 works to watch ads in the game @wet lily @late eagle @ruby tulip

[late eagle]

for me-only token ad packs and gas refill dont work
rest all are fine(normal ad pack, tickets) always
for token pack/gas refill i do clear cache.

[echo wadi]

You can try to switch ad method like I just mentioned there, probably it will work in my opinion, I tried many things to find to fix the bug, seems like this one is the best option, I hope it works all of you

[late eagle]

i did everything, even your method
i only have problem with token ad pack and gas refill, and no method helps except cache one

maybe for others your method work👍

[echo wadi]

Yea it doesn't work %100 sadly, they should fix this situation thpugh and I hope they will soon

[late eagle]

clear cache works every time for me

[echo wadi]

Eh I see it

[wet lily]

Gas refill and Showroom tickets are the ones not working for me. I'll try watching card packs ads, thanks!

[kindred current]

So I bought the daily pass on my android account but I play on steam, and both accounts are showing that I'm still not getting double packs for the car hunt.

[kindred current]

Heard, I'll check back tomorrow

[steel gull]

I set the in-game settings to 120fps, but the phone indicator shows max at 60 fps.
Phone type: POCO F7

I try set the display to 120hz instead of automatic frame rate, but A9 still run at 60fps

[misty walrus]

While ingame, turn on and off battery saving, that might help

[steel gull]

thank you
will try 👍

[tawny lintel]

Just go to display settings and set your screen refresh rate to 120hz.

[west mural]

My phone is also 120Hz, but 120fps is unavailable..... 🙁

[lunar swift]

not all 120hz phones are powerful enough to run asphalt at 120fps, or at least not all of them were verified by the devs to be able to do that
what's your phone model? i'm not a dev and not a mod, but maybe if devs check this channel they may be able to test your phone

[steel gull]

I tried. it still showed 60fps.
Maybe the phone is still set it limited to 60fps, not unlocked yet.

[steel gull]

I also only available 90fps option was at max. but latest A9 update then it shows 120fps options available.

[cobalt fern]

@normal wrenI deleted your post because it contains private info and DMs, account problems go through customer care, this channel is for android problems

[normal wren]

Okay

[pseudo inlet]

Bug/Glitch issue: DJ Gontran - Blackhole is missing since previous update
Gameloft ID: u-520c4h
Link outro for proof: https://www.youtube.com/watch?v=RzWvHOATFso

[spiral moon]

I got issue show league bugged is a gold rank 1,800+ but it's rank glitched

[torn olive]

Hello, I have been dealing with this issue for a week. Can you help me? I used to have an Asphalt 9 account 1 or 2 years ago. Now I can't log in to my old account because the name of the game has changed. Can you help me?

[cobalt fern]

No one here can help you , go to customer care if you remember any details about your account like the social account used , if you don't remember anything or don't have anything then start over ,link for customer care is below

[blissful dust]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[lunar swift]

i'm pretty sure the outro has been missing on that song (or some other previously-switch-exclusive song) since it was added back in july

[storm solar]

Alguém pode me ajudar

Tô com problema com minha conta vinculada no Facebook fui voltar a jogar ontem e não consegui entrar mais.

Já tentei esse contato aí não funcionou

[sleek kelp]

(English Only)

Facebook login has been removed time ago. Contact Customer Care to see if you can recover your account

[storm solar]

I already tried

They're not responding. I'm trying to find someone who's a developer on the game to get help.

[lunar swift]

devs can't help you, only customer care, which is often slow

[lapis lagoon]

This is a problem I've been facing for quite a long period of time. My phone is 'poco m6 pro 5g', and it runs the game pretty well. Except, whenever I try to record my game, the in-built screen recorder in the phone just... doesn't work... properly. I pull down the control center, and have to press the icon multiple times to get it worked. And this happens only while playing AL. Not playing the game, it works normally. (This didn't even happen in a8). Not that I constantly record my gameplay, but just leaving it here as a suggestion if you could fix the optimization and stability (fyi, my graphics are at lowest settings).

[acoustic horizon]

Where's all the daily events

[agile lion]

restart game

[pseudo inlet]

Gameloft ID: u-520c4h
Device: Samsung Galaxy S24 Ultra
Bug/glitches issue: Asterion headlights is glitched.

[west mural]

Hello, what's up? Will there be maximum settings for my phone?

[civic notch]

Hey. The issue has been sent already. As i said, no reply yet.

Also the team is out on holidays at this moment. Hang on patience yea?

[junior zenith]

Gameloft ID : u-1c146f
Phone : Nord4
Driving the 600LT spider the time is correct to obtain the plan.
But as you can see it, 0 plan on 2 after the race ..
Why 😭

[craggy carbon]

Why did the legend store skip the refresh? ID: u-174959

[lunar swift]

did you collect 4 nitro bottles?

[junior zenith]

Yep...
4 bottles and the time, sorry i forgot to mention it.

[craggy carbon]

I had issues with that as well, but after a few tries it turns out that in fact I didn't collect the 4 nitros bottles. Make sure that you collect the nitro bottles

[junior zenith]

Retried and plan's ok.
Dont know where i didn't get the nitro bottles.
Thanks all.

[west mural]

okay, thanks

[ebon mural]

any word if the upcoming patch will address the visual issues?

[dire star]

This black screen im stuck in 1 hr

[zealous atlas]

The same thing happened to me the other day. Basically, the news about the game didn't close. The closure doesn't end when when you pressed X.

[fiery swan]

Weird visual glitch

[tall relic]

trion as detomaso p900 real

[dusty creek]

Bro this thing most of the time after watching an add

I have to restart when this happen and i don't know i recieved the rewards or not + ticket wasted + time waste+ rewards wasted?

[opaque portal]

Ccxr SH doesnt appears, ive restarted the game 2 times

[rocky granite]

45 mins left still and you'll see the event

[vital radish]

Which event?

[dire star]

Not event , im just log in my game

[trail mauve]

why is there no event for ccxr

[vital radish]

50 min later, still no special hunt
It is definitely a bug
Hopefully we will soon have news from mods

[storm gale]

No ccxr hunt, they want us to buy the ULP 🤬🤬

[lunar swift]

i'd say they just forgot

[civic notch]

A dev has responded and have the team working on it to fix.

[lunar swift]

just got a popup for it, it's fixed

[rugged bridge]

Why rimac in the second stage

[harsh sigil]

Nevera thumbnail 😂😂

[dim radish]

"Yo bro wrong hunt,go away"

[formal crown]

Remove Chicago from 1st stage. It's such a pain in 455.
And fix the thumbnail.

[young kernel]

The special event as just been put on thay not going to change it just because you don't like it

[brave prism]

Can someone please explain how I got wrecked?

[midnight idol]

leaderboard messed up i was in top 10 now back to top 100. D class weekly

[lunar swift]

what place exactly were you at? maybe you got pushed out?

[midnight idol]

Top 10% first in my club went Back to top 80% . My 1.20.xxx to 1.32.xx

[lunar swift]

oh jeez that's bad
i guess try contacting customer care, and make sure to include your player id, just note that they take forever

[pseudo gate]

why is this still an issue on Android. No problem on IOS. Only here. Why

[cobalt fern]

read mod info known problem

[pseudo gate]

Thanks Hehe. You saw my Legend store request? in event chat room?

[cobalt fern]

I did but it won't change

[pseudo gate]

That is very very sad.

[somber abyss]

I need club plzze dm

[pseudo inlet]

This channel is related to #🤖・android-issues . Go to #🏎・clubs-recruitment and join.

[simple ridge]

Can you fix this to make is 2x bp and a epux import part thank you

[frail leaf]

The ads still broken?

I continue to watch ads in tokens and I didn't even receive my 10 tokens

[wild wave]

Try to reinstall and then when you first login ur account first do token reward then only change settings or whatever

[flat flower]

Is this error in the showcase, when the car is already 6 ⭐, why should we get blue print again? Please fix

[warm turret]

My score is 2050. I'm eligible for both Gold II & Gold III as both have that rating included. Please fix this. As a player one would like to be at a higher level but the game would like players to be at a lower level

[cobalt fern]

The rating is always +1

[urban iris]

I can't finish race line 2nd -> 6th
but I use 5G
Device: Poco X7 Pro

[lunar swift]

those two pings (blue and purple) look way too high, maybe that's why. generally, wifi is the best for gaming, cellular (regardless if it's 5g or 4g) has a high ping, and a low ping is super important for multiplayer gaming

[civic notch]

The issue has been fixed.

[young kernel]

Android adds are playing but its not giving the free tokens do thay no about it

[civic notch]

#🤓☝・mod-info message

Proceed with the tempoary solution listed.

[radiant gorge]

Guys i have b 2 wild card but unable to use on solus gt ?

Plz solve it 🙏

[sleek kelp]

Iirc you can’t use wild cards in cars that you don’t own

[radiant gorge]

Ohh

[radiant gorge]

But i use wild cards on 1 star car ?

[lunar swift]

if the car has a key, you need to have a key to use wildcards

[tall relic]

u dont have the key for it

[late eagle]

any news about this?

[LEGO TECHNIC MCLAREN SENNA GTR KEY AVAILABILITY]

We've heard your feedback on the LEGO Technic McLaren Senna GTR's Key and don't worry, this is only the first of 3 planned events for the LEGO Technic McLaren Senna GTR, and the key will be featured on the third event planned for later this year. However for those of you who can't wait, we're also making the Lego Senna Key available in the Gameloft Club and Console shops, so you can add it to your garage straight away.

Apologies if this was not made clearer, and we hope this helps clear any questions

[hollow crest]

Me too...

[hollow crest]

For many days.

[wild wave]

Clear data on the app then when you open first take the token reward then change settings or whatever

[hollow crest]

I did that. And it even worked, but then the problem comes back.

[young kernel]

Its happening to we as well im sick of it

[wild wave]

Same thing do it again until gl fix this otherwise no option

[tawny lintel]

Maybe some glitches

[warm turret]

GL please fix the ad issues...

1. No car refuel time decrease
2. Ads fail to give rewards in relay and car ad packs

These are random, sometimes work, sometimes don't.

[devout kindle]

If it doesn't work try later. Sometimes I have to try 3-4 times

[vapid shuttle]

hey.. can you guys change the requirement time for sh stage 4,
1.10.00 is quite hard to reach especially for TD players

[warm turret]

This particular ad is getting this warning. An option to report ads ingame would be great.

[lunar swift]

try pressing the shield that says Ad in the bottom left corner, that might have a report feature

[hazy mirage]

The ads of those AI love apps are causing a black screen after seeing the ad. The ad opens Google store automatically, I click back to the game, click the X to close the ad and the screen goes black. I have to "force close" the game and keep trying again and again until I get some ad that doesn't cause this behavior. @unique elk

[cobalt fern]

Report them in #🎞・ad-issues with their name + your ID

[cobalt fern]

Upgrade the car or look out for guides on youtube on how to beat it

[solid condor]

Tried. 2 game on time and 3rd either goes out of ramp after barrel or loose the speed. Can't reach on time.

[cobalt fern]

Rip, there's a video somewhere but I don't have it, try asking in #📅・events someone will provide

[austere pumice]

Starting today, game Crashes during Races or in the Menu. Does anyone else have a similar problem?

[teal oracle]

I just completed the legend pass and I found this bug on the buy tier button:

[vale pecan]

Really?

[late field]

Sorry mate but this is android not windows

[vale pecan]

He's an android player too n also that's not even a windows gameplay

[teal oracle]

I play on windows and android, check on my profile.

[late field]

Oh sorry I think youbonly play on windows bcs of the icon :-)

[teal oracle]

How did Gameloft mess this up 🤦

[exotic wind]

I lost my progress on android and i cant get back

[pale minnow]

This is bad, can't get ad rewards, i need to get my sian unlocked and starred up as much as i can from the event but the ad reward is not working

[west mural]

Hi, Gameloft started unlocking maximum graphics for my phone?

[runic eagle]

ccxr stage 4 is a bit diffcult for touch drive players can you do to it 1:12 for 2x packs

[civic notch]

They're not yet back on holidays, and it's not instatenous result either. You'll have to wait. pinging me to ask if any wont make this issue known faster.
Be patient.

[stable ridge]

hi guys do you guys recover back games prograss save from asphalt

[west mural]

ok, thanks

[vale pecan]

it's gone

[wooden wasp]

at this point maybe doing stage 3 is a better choice

[lunar swift]

you'll need to contact customer care for that

[radiant gorge]

hey.. can you guys change the requirement time for sh stage 4,
1.10.00 is quite hard to reach especially for TD players
Change the 1.12.00

[fiery solstice]

Can i ask,why cant i somehow complete the Syndicate event on mission 247000 (milestone its called i think)
I tried leading the bot,using shortcuts,but i just failed the mission due to its time requirement (this happens ten time,i reported to the service,and it also happened on my last syndicate event,the arash imperium)
I cant upgrade the chimera due to the limit upgrade,
Is it a bug, or do i technically have to pay to win?

[old blade]

well, the blunt answer is that you need to get better at the game

the time target is already very generous

[dusty creek]

Bro i m pissed off

[young kernel]

Is the a falt with the android adds because I keep doing add for free tokens and it doesn't give them an the adds keep going blank screen as well

[old blade]

not sure but seems like a lot of people getting the same issue

i'll report it, not sure if it has been already

[hexed lily]

It will not let me buy the pass, is there a fix?

[radiant gorge]

Request to team
It's really hard my time 1.10.566 sometimes

[civic notch]

Hi can you tell what do you mean it doesnt let you buying the pass?

[hexed lily]

Nothing happens when I click 4,99

[civic notch]

Seems like this is likely tied to Google Play API doesnt respond when you press the $4.99 deal.

[hexed lily]

What should I do?

[civic notch]

Try a set of recommendations.

Before that.

Have you linked the account of yours with Gameloft Club ID or bind?

[hexed lily]

Yes

[civic notch]

Then try these most known troubleshooting steps.

See if it'll fix the popup payment.

[ebon stone]

Please add "A run in the park" track to New York map in the private rooms.

[timid idol]

I bought a new phone. Now I can't log into my main acc. Can anyone help?

[lunar swift]

does it give you an error? is your main account linked to a google play games account?

[timid idol]

I followed the instructions. I entered the key, but when I restarted the game, it said there was an account conflict on the same device.

Now I can't log into my second account on my old device or into my Main account on my new phone

----Support is reviewing the message's here?

[sleek kelp]

You’ll have to contact customer care

[timid idol]

How can I contact them?

[lunar swift]

in game settings, there's a customer care button

[lunar swift]

also what key did you enter? you mean the link account code?

[timid idol]

Yes, exactly

[timid idol]

I wrote there, no answer since this morning

[lunar swift]

they take a long time to answer, i heard it can take weeks. be patient

[timid idol]

I am willing to wait if my problem is pending

[lunar swift]

you can check your ticket status in #📋・check-tickets i think

use the /ticket command there, and insert the ticket id that i think should be in the automated email that you received when you submitted it

[timid idol]

But first you need to open this ticket

I don't have a ticket number. I just submitted a request

[lunar swift]

try submitting a ticket there if there's no reply in chat https://gameloft.helpshift.com/hc/en/15-asphalt-legends/contact-us/?p=android

[timid idol]

I'll try, thanks

[wet vortex]

@lunar swift

[pseudo inlet]

Gameloft ID: u-520c4h
Device: Samsung Galaxy S24 Ultra
Bug/glitches issue: not also glitched in main menu but its glitched in race too. (Respawns when car's deformed, headlights and interior lights glitch)

[worn monolith]

Gameloft???

[civic notch]

try restarting your wifi/mobile data.

[worn monolith]

Ok here is the strangest part
Game run fine (when i use vpn)
Without vpn its doesn't even open/sync

[civic notch]

https://discordapp.com/channels/464007189741305856/474217460027883521/1452362890412687422 there was a pinned post, but i'll link you this just in case.

[worn monolith]

Aaah
What i do now?
Clear game cache or something ?

[civic notch]

You can try but the post suggests it may cause connection issues without VPN.

[worn monolith]

Oh i forgot to tell you something
I just change my internet provider
Is this happening because of this?

[civic notch]

Did it never happen on your old provider?

[worn monolith]

Nope

[civic notch]

might be your current provider instability internet.

switch to mobile data see if it's the same. If both same it may be unstable right now.

If not then it's ruled out your internet provider currently unstable.

[worn monolith]

Ok I'll try tomorrow and let you know about the results

[narrow marten]

Is the black screen after an ad a common problem ?

[cobalt fern]

ye

[viscid bear]

I do have the same issue and it's always happening with a Monopoly Go! ad. Does anyone know if there's a way to block this particular ad?

[unreal pagoda]

Rewards shows tokens, but after playing I got 15 credits

[marble cedar]

venom2454 has been warned

Reason: Bad word usage

[dusty creek]

Please fix , this is very annoying

[runic eagle]

I only get 70bps but not a single epic import part in stage 6 what to do

[lapis lagoon]

keep grinding

[cobalt fern]

Ad name + player ID in #🎞・ad-issues

[minor valve]

credits keep appearing 4x in SH Stage 6

[timid idol]

Guys, what command do I need to enter to "check my ticket"?

[cobalt fern]

#📋・check-tickets /ticket

[timid idol]

I can't do anything. What format should I use to write this?

[timid idol]

This is ... I write, but nothing works out like this
/ticket 4298719 ????

[cobalt fern]

No

Write /ticket press enter, it spawns the field where you type the ticket number

[timid idol]

This... Now bot set me on a 5 minute delay, Because there are too many inputs. Ha-ha.

[lunar swift]

did it work?

[timid idol]

Yes, but it wasn't easy. For some reason, everything is difficult. Thx to everyone who helped.

[upbeat socket]

@narrow marten

[west mural]

Fake 100% Career
I wrote to support about this a long time ago, but there's still no fix for it. I'll remind you about it here, and I'll also remind you that I'm still waiting for the maximum graphics unlock for my Samsung Galaxy A26.(Yes, I may be tired of reminding you about the graphics a million times, but I'll just remind you so Gameloft doesn't forget)

[sour shale]

hi, this issue i m facing multiple times this season. after advertisement screen goes black and only option is to restart the game after closing. fix it :

[runic eagle]

there is a problem that is with me or with game today I do 60+ races in stage 6 but I don't get a single epic is the stage working properly or not

[lapis lagoon]

watching replay after the race and there's still the shadow of the car with confetti there

[vital radish]

After a add the game sometimes doesn't load back in and is just a black screen. and it forces you to reboot game again and you don't get the rewards from watching that add

[safe agate]

I have only 2 ads and game is showing no more ads
Why not fix this problem..in Android... Dont they care about the players information? Or they just avoid everything and care only about selling

[granite locust]

Sonic tokens in Spotlight rewards 💀 (i never played that event)

[cobalt fern]

Was reported

[deep ether]

I'm confused in mp2 in the recent mp2 there are no free try cars is that a new intended feature or a bug?

[lunar swift]

seems to be a bug, it's listed as reported in #🤓☝・mod-info

[deep ether]

This kept on happening ever since the start of the new season

[alpine ginkgo]

"No knockdowns this round," huh?

[tepid wolf]

is the game playable on a unisoc t606 at lowest settings?

[dusky steppe]

Y'all need to fix this problem with the game freezing and randomly crashing. I'm losing Gauntlet races because of this BS.

[civic notch]

The CPU benchmark suggests this will run 30 fps with lowest, but personally it may cause perf issues.

Kinda recommended to research a budget, better CPU chipset phone.

this may help to avoid certain phones that doesnt have these Vulkan API and listed phones that the GPU is dropped.

[noble helm]

no lp token pack (750s)

[wary lantern]

Fr

[fathom pecan]

No trofeo key

[cobalt fern]

Trofeo event didn't start

[fathom pecan]

Some hope then

[cobalt fern]

not sure what you mean, once the unleashed is here, the key will be available to obtain if you max the car

[fathom pecan]

Ok thanks

[neon silo]

Hey there, Please fix the Lag in game that can be more lags in Galaxy Note FE 2017.

Basic Device info:

• 4gb RAM/64gb Storage
• Android 9 (Pie)
• Samsung Exynos old Processor

[normal mulch]

Upgrade your ram 4gb is not suitable for this game. Atleast 6-8 gb ram is required to avoid lags in game

[neon silo]

Only lags on my older mobile

[wild wave]

If you can enable forcefully on 60 fps try to play with that

[harsh dagger]

I wonder why...

[lunar swift]

it's a phone from 2017, what did you expect

[neon silo]

Bro, I don't have a new phone...

[lunar swift]

well still, probably not much they can do. it's a phone from 2017 (8 years ago), and phones have advanced a long way since then

[urban iris]

no dynamic shadow for other cars, it show dynamic shadow my cars
but I set high graphics smooth
Device: Poco X7 Pro (12/512) and OS: Android 16 (HyperOS 3.0)

[tawny lintel]

Since when they are giving the dynamic shadows for poco x7 pro??

[urban iris]

think only dimensity 8400 can dynamic shadow

[grim nexus]

My gameloft ID:u-05023

My problem is ACCOUNT CONFLIC: account linking failed due to an account conflict issue on mobile screen

My gameloft ID:u-0e5023

[cobalt fern]

https://gameloft.helpshift.com/hc/en/15-asphalt-legends/faq/5207-why-do-i-see-an-account-conflict-screen/

[grim nexus]

I canect my game gameloft club,google play games,huwai HMS core

[vital radish]

This glitch happened again after loading in game screen black after Alu adds had to reboot game

[grim nexus]

What can I do please help me

I have allmost 198 car unlock

[grim nexus]

I am playing this game Dec 21st

[pliant quail]

Cairo scenic route isn't available

[grim nexus]

What can I do

[civic notch]

not the right channel for this one.

[civic notch]

It's been known for a long time, but unfortunately there's still no ETA on this one.

[grim nexus]

Please help me

[lunar swift]

if you press the free card pack button before the ad has loaded, it shows the ad on top without the tint, and then when you close the ad and the free card pack, the screen gets tinted and the game softlocks

[civic notch]

hey thank you for the replication procedure, i m sending the details to the team.

[tall relic]

120 FPS dosent work at all idk why everywhere still stuck at 60 FPS

[urban iris]

same here

I set 120fps settings, it show 60fps doesn't work 120fps

Poco X7 Pro

[cobalt fern]

Not sure if your phone is among those that have 120hz support enabled

[young kernel]

Is there a falt with the timer on adds its not putting timer down

[civic notch]

Could you elaborate what you mean?

Is it on DS Time Trial event?

[young kernel]

I'm playing the add to skip the time but time not being taken off add are playing no the legend pass showcase

[civic notch]

oh the ads not working that kind?

It's still a known issue that some ads do not reward after watching.

As of now there's no ETA when this is gonna be fixed.

[young kernel]

Legend pass showcase add is playing but the time not being taken off

[tawny lintel]

1st go to display settings and set your display refresh rate to 120 always.Also check if do you have the option to enable the high refresh rate for the some apps.

If you still don't get the 120fps then ,
make sure that Asphalt legends app is not under any battery saver settings.

Turn off the ram expansion it makes the device slow.

[tawny lintel]

Are the dynamic shadows visible in your poco X7 pro?

[lunar swift]

they said they closed the conversation. nobody here will be able to help unfortunately

now please stop posting the same screenshot over and over again

[young kernel]

Nobody can help so stop

[lunar swift]

please stop, they said they're not going to help

[young kernel]

Can you stop this person from posting this

[marble cedar]

rocky08868 has been warned

Reason: stop spamming the CS responses images in here.