Gold purchase not credited to account | Catan Universe | Page 1

hard knoll Feb 12, 2026, 1:20 AM

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I made an in app purchase a week ago for 500 Gold and it had not yet been credited to my account.

I have contacted Catan Universe both via email and via direct message and provided their automated response service with all information required to have this issue resolved.

I am yet to here from a human operator.

Can anyone here relate to this issue? Any notion of how long I may expect to wait to have this issue resolved?

I've checked in with the support team daily over the past week and continue getting only the same automated response.

hard knoll Feb 12, 2026, 8:49 AM

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@neon patio can you please offer a response to this question?

spare pelican Feb 12, 2026, 9:36 AM

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hard knoll I made an in app purchase a week ago for 500 Gold and it had not yet been credit...

Could you dm me your username?

stiff lichen Mar 31, 2026, 10:35 AM

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spare pelican Could you dm me your username?

same problem here! it's a disaster...no answers from the support yet! i wrote four times to get my money back oder at least the Catan Gold...very frustrating 🙁

spare pelican Mar 31, 2026, 10:37 AM

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stiff lichen same problem here! it's a disaster...no answers from the support yet! i wrote fo...

You purchased Gold but didn't receive it? Could you send me the details in a dm?

#Gold purchase not credited to account