Hi, I purchased 1000 gold and i did not get it. I already reached them on both form from https://support.catanuniverse.com/hc/en-us/requests/new and directly on [email protected], but there is no respond, and I found comments that there is a lot of people that didn't receive any response from them at all. Can someone help me please, thank you.
#purchased 10 dollars of gold ant it took my money
serene lodge
stable bane
I have the same problem no response from support...
jade karma
Same here. It’s been 4 days, repeated emails, no response to support ticket, no response to issue reported through Apple App Store.
fading flicker
I have had the same issue and no response from support yet.
jade estuary
Chiming in to say the same, bought 1700 gold and it hasn't shown up yet
fading flicker
I just wanted to say I did hear from support and I have received all my gold. I hope you all do too!
stable bane
Still waiting... Very slow support 🤣
high haven
Just do a chargeback
wintry hill
i have the same problem. they just don't care about these problems
ancient bane
Same here. But I did receive a response from the customer support team, 6 days after my submission. Had to provide proof of payment. We'll see how long it takes before my account gets credited 😂
ancient bane
Same here. But I did receive a response from the customer support team, 6 days a...
Update, I was credited the 500 gold today. Quick turnaround to receive my gold once I provided proof of payment!
wintry hill
me too but I paid for 900