When I reset my password and update it with a new password it keeps loading and nothing is happening .. tried to uninstall and install the app again but nothing is working 😩. I paid for two expansions and now cant use it for months. Anyone facing the same issue?
#Still not able to login..
cyan patio
fresh relic
I cannot login anymore for about 1 month now and the support didnt help at all
i just get an automated message that should provide a new passwort, but the message only tells me to contact the support.
edgy hazel
I have the same problem and support is very un-constructiveabout it. Annoying!💩
edgy hazel
Just got in contact with support again. There is no other way than creating a new account. Support offers to credit previous purchases to the new account-you can see them in the history of Play store. I hope that screenshots are sufficient as I do not have any other receipt. ..
fresh relic
ok. concerning me they did not answer my reply
echo viper
Just got in contact with support again. There is no other way than creating a ne...
Hey, I am in pretty much the same situation as you. Had an account with all the expansions on it, haven't played in a few months, wanted to play again recently with friends and apparently catan has never had an account with my email address 😢 even though I have receipts... Did they refund your gold to your new account?
twilit cradle
Doesn’t even recognise my damn login now
echo viper
Doesn’t even recognise my damn login now
yeah when I try login or even reset my password it just takes me back to catan.com xD
edgy hazel
Update: Now that I sentimentale all evidence to Support to credit the new account support is not so quick with response time anymore. SURPRISE! So far nothing credited but it would not change anything anyway as even with the new account I cannot play at all, solely the tutorials. It really is a shame... Does anyone know the handle for support team? I'd like to tag them here.
... sentimentale = sent
ionic valve
Unable to log in, unable to reset a password, no response from Catan has allowed any success. Unable to play, unable to rely on Catan support.
cloud willow
Same here. Was thinking of contacting support, but it seems like that won’t help at all… so glad I spent money on this…