Stop continue restore my premium

[unreal viper]

Hey @halcyon shale sorry for the ping bun
Could you look over this one when you have the time?
Thank you 💛

[wide jungle]

Plss restore my premium its hard to play many of my premium not completely restore I'm totally devastated😭

[unreal viper]

I'm sorry about that but please be patient

[wide jungle]

Okay i will🫶🏻

[wide jungle]

Waiting genuine mod or agent here help me im still waiting patiently😭🫶🏻

[unreal viper]

We can't help you here sadly, only support can as we are only serger moderators
What ee can do is help them get information from you and @ them if they are present

[wide jungle]

Still ty for mention haide I think she busy rn im waiting until she reply here

[unreal viper]

Np, I hope you get a reply soon

[rigid elk]

can you send a screenshot of your settings screen

[unreal viper]

The game settings can be accessed by going to the 3 line menu and pressing the gear "⚙️" icon

[halcyon shale]

Hi Bloom! Thanks for reaching via Discord. Like we mentioned in the emails we sent you, we won't be able to restore your data, nor your purchases. This decision is final. We recommend contacting Google or Apple for a refund, as further support will not be provided from our team.

[wide jungle]

Yeah but i dont wanna refund plss it might be cause of loss access purchased i really want my premium back plss give me last very last chance as a loyal player promise I will not ask for further assistance after this😭😭

[halcyon shale]

Sadly we cannot restore your data. I sincerely apologize for any inconvenience this may cause. Please know you can ask Google/ Apple for a refund, but again, we won't be able to provide further support this time, and this decision is final.

[wide jungle]

Not the data only my premium plss😭😭

[halcyon shale]

Thanks for asking. Data includes also the premium purchases, which is why I recommend contacting Google/ Apple for a refund.

[wide jungle]

But they are so many of them honestly i dont really care my money i just wanna back my premium also motivate me to play if my premium will not back its hard for me to comeback the game plss restore it one very last chance it felt me guilty to refund cause you help me before also the dev so its hard for me to do the refund im really can't do that😭😭

[unreal viper]

How did you lose your premiums bloom?

[wide jungle]

Loss progress for the second chance😭

[unreal viper]

How did you lose it? A data loss isn't usually a sudden occurrence

Like, it won't happen on its own is what I mean

Usually

[wide jungle]

I really dont know the reason of it the first one when i open to my ipad its comeback to day 1 its showing 2 options my local and data cause i usually transfer my phone to ipad also i have so quite people experience like mine they said they dont exactly reason why it happen

[unreal viper]

A data sync conflict?

[wide jungle]

I don't know about that whats that?

[unreal viper]

It's when they give you 2 options

Local or server data

It usually happens due to bad network or not giving the game enough time to sync

[wide jungle]

Yeah but the 2 option is day 1 not exactly my day

[unreal viper]

But how is this relevant to the premiums?

The premiums are saved immediately after purchase

[unreal viper]

Yeah I checked your screenshot you are +500

[wide jungle]

I don't know either😭

Sdly i have only screenshot but my official reciept got deleted a year ago

[unreal viper]

Is this the first time it happened or the second?

[unreal viper]

So option 1 had your data right? Since you said option 2 was on day 1

Unless it also said day 1

[wide jungle]

Yeah it pop out to local and cloud but the day is 1 not exactly my 2k+ days

[unreal viper]

And which one did you click

[wide jungle]

I thinks thanks for the help im probably quit for sometime😭

[wide jungle]

Local cause I don't have options both day 1

[unreal viper]

I see

Sorry that this happened

[wide jungle]

Yeahh its breaking my heart honestly

[unreal viper]

Take your time and feel free to take a break from the game

I do recommend that you get refunds

[wide jungle]

Thanks haide and dev for the help🫶🏻😭

[unreal viper]

You're welcome

The money is rightfully yours

You can reuse it again whether you decided to re-buy your previous premiums when they rerun

But you have every right to keep it too, it's yours

I recommend that you be careful and keep your data safe

Playing on one device rather than 2 to avoid data conflicts and so on

[wide jungle]

Okay i will very keep that remind🫶🏻

[unreal viper]

Thank you

I hope you have a great evening

[wide jungle]

You too bun❤️

[unreal viper]

Thank you 🌸

[wide jungle]

Hi haide i just dm you and ask a quick question hope you message back❤️

[halcyon shale]

Hi! I do not respond to DMs, I apologize. Feel free to ask here if you'd like!

[wide jungle]

its okay if only my pizza pass will be recover cause its rare them to comeback i will not asking more than that😢

[halcyon shale]

Hi. Thanks for asking. The pizza pass items will not be sent to your account. I recommend seeking a refund with Google and/or Apple, given that we won't be issuing any items to your account as mentioned before, that includes pizza pass items, premium purchases, items bought during events, or with in-game currencies like gems or funds.

[wide jungle]

Thank you for the response haide haide i understand and big sad cause my pizza pass will not restore i guess i have to wait year or months to release also is there an option to process all my refund requests at once? It’s very time-consuming to do them one by one, and it might take days or months to finish😭😭

[halcyon shale]

I recommend contacting Google or Apple for guidance with the refunds. I don't have instructions at hand on how to ask for refunds for multiple items, but I am sure they will let you know if its possible and how to do it.

[wide jungle]

Okay thank you so much haide🫶🏻