I really need to link my tapblaze account to my data to transfer it, but i can’t do it

[fair urchin]

Hello, I need to transfer my good pizza great pizza data from my old tablet to my new one (one is an android, the other one is an apple device), they’re both the last version of the game, but in my new one it shows me the tapblaze account, in the other one it doesn’t show me anything, it’s like if it’s offline when it’s not. Because they have different OSs, I can’t find another way to transfer my data. I’ve already restarted my tablet, force close the app, I’ve contacted tapblaze support a week ago but they haven’t replied yet. Please let me know if you know how to resolve this!!!

[crystal helm]

are you trying to transfer it to the ios or android?

did you set the age to something older than 16 on the other one ?

[fair urchin]

i don’t remember what i put in the one without the tapblaze account because i put it like 3 years ago, on iOS i put over 16

[fair urchin]

iOS

[crystal helm]

ohhh that’s your issue if you don’t have a tapblaze account on that is because you put your age under 16 :/

[fair urchin]

is there a way to transfer my data without tapblaze account? because i have like 107 days of progress ;-;

[trim totem]

No

Only if you have an account

[fair urchin]

😓

does the age change when i play? because i likely put an age like 13 and i’ve had this game for 3 years so..

[trim totem]

We do hear that the game ages you up by 1 year, but we are yet to gear from any players if their account options opened up

So it's yet to exactly be proven right or wrong

[fair urchin]

oh alright, thank you

[trim totem]

You're welcome

[tawny relic]

Same exact problem for me

[fair urchin]

haven’t fixed it yet

🥲

once in a while i just turn on my old tablet to check but it’s the same

[trim totem]

Did you contact support yet

I think you should, also explain your situation and see if anything can be done

[tawny relic]

Same for me

[trim totem]

Please contact game support and explain your situation thoroughly and provide any helpful information and screenshots

[tawny relic]

That’s my account but there’s no id

[tawny relic]

Does that screenshot help?

[tawny relic]

What we contact them

[trim totem]

Did you have a game account previously?
I think you mentioned a play games account over at #chat ?

[tawny relic]

Me I had one but I think it’s just for rewards. And I’m on iPhone now and there’s no play game I think

[trim totem]

Did you ever have an account or a TapBlaze ID?

[tawny relic]

I don’t think so. I just wanna link my old account on my IPhone

[trim totem]

If you didn't have an account then you can't transfer

Account option are available only for players 16+

[tawny relic]

💀

[trim totem]

Set like that due to legal reasons

[tawny relic]

Alr thx for helping