Purchase failed | Good Pizza, Great Pizza Community | Page 1

modern tulip May 21, 2025, 10:16 AM

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So I tried to purchase the Skin topping, at first the payment went thru and didn't receive the item. After I tried to purchase again the payment failed... only a few hours left before the event ended... need help please

ebon crypt May 21, 2025, 10:20 AM

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did you contact support

modern tulip May 21, 2025, 10:23 AM

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ebon crypt did you contact support

They are not responding 😭

ebon crypt May 21, 2025, 10:24 AM

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do you have a receipt

modern tulip May 21, 2025, 10:24 AM

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I already reported this issue 10 days ago and I still haven't received any response

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yes

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I already submitted it to the contact support with proof

ebon crypt May 21, 2025, 10:25 AM

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that really sucks.. I'm sorry

modern tulip May 21, 2025, 10:25 AM

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yeah, I don't know why contact support is not active

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I tried to reach them out on reddit as well, but nothing worked

ebon crypt May 21, 2025, 10:26 AM

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but since you have a receipt, I assume support will give you the item since the payment went through the first time

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It seems their email had been flooded for a long time now. no idea for how long

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but it's the same case with gcgc

modern tulip May 21, 2025, 10:27 AM

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It diddd, will the item still be received after the event though?

ebon crypt May 21, 2025, 10:28 AM

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I don't see why it shouldn't be, as long as you paid and own the receipt

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but don't take my words for trust, because I'm only a mod and making possible thoughts and assumptions

modern tulip May 21, 2025, 10:56 AM

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Thank you for your response! I really hope the customer service will fix this problem before the end of event

ebon crypt May 21, 2025, 10:57 AM

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I doubt they can before the end simce it ends at 21st of May 11:59PM local time

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and if it wasn't fixed, you still payed, you will get your item the moment they can help

modern tulip May 21, 2025, 10:58 AM

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I hope dev will see this, since I already reported this incident 10 days ago 😅

modern tulip May 21, 2025, 4:27 PM

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yeah, customer service didn't respond... Didn't got the item, can't refund the money since it's already successful they said, but still no item ... lol

ebon crypt May 21, 2025, 5:11 PM

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Hopefully they get back to you and provide the item

#Purchase failed