#EXTREMELY higher latency than shown

1 messages · Page 1 of 1 (latest)

austere basin
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I bought shadow pc neo today, and was forced to use a Portland server due to their dallas servers being gone (I'm in Houston.)

At first I was on bad wifi (120mbps down/20mbps up). I was expecting the bad delays and the consequences of using bad internet at my office

When I came home to my ethernet setup (700mbps up/down), i still noticed the delay was way more than what was being shown (67ms latency/delay). somehow it felt the exact same as my office experience, which 100% isn't right.

This doesn't just happen when I play a game either, it happens EVERYWHERE when I use shadow pc. The latency/delay is so bad to the point where the mouse drags behind like a dog.

Are there settings I need to adjust or enable? or am I just stuck with this..

USPOR01
United States (Houston, Texas)
AT&T Fiber 1 Gigabit Ethernet
Windows 11

shadow.png
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an additional speed test, the jitter is extremely low yet when i used shadow pc it would pause every 1-2 seconds.

image.png
haughty dagger
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the gaps in the upload would indicate packet loss.

coral solar
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Since you blame them, I'm curious to see the results of your traceroutes ( from where you connect, to Shadow and Viceversa ), to see if the problem come to your ISP, Shadow or a problem between you two.

Traceroute is a network diagnostic tool used to track the path that data packets take from one computer to another across a network (like the internet). It helps in determining the route and measuring the transit delays of packets over the internet. It's especially useful for identifying network issues such as slow response times, network congestion, or routing problems.
And there are two ways to do:

  • Via Windows in a command prompt
    The trace has to originate from your own network. you can
    tracert shadowsipgoeshere

The other way is:

  • Via PingPlotter web site
    Download PingPlotter on both sides, Shadow and local, get the public v4 addresses, and swap them. Local traces to Shadow's IP, Shadow traces to your local IP. Then you get a pretty graph and all of the per hop latency stats. Can narrow it down from there to a local ISP issue, datacenter issue, whatever.

On PingPlotter, you can see with the graphs to understand (since you can do both tests) if it is really a Shadow problem or not.
You can still post the results here.

austere basin
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is it over for me 😭

coral solar
# austere basin

So, from Texas, to Portland datacenter.
Ok, I'm not very technical, but yes, confirm that on your side, so of your ISP, which have problems ( tons of request timed out, which means, intermittent connection, which cause packet loss ).

I think it's better to wait for the answers of others (mods or experts or others).

austere basin
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ill look into it once i get to my office, thank you though!

young rover
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Latency is bound to distance so it actually looks right

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Open support ticket so they can check if USWDC01 could be a bit better for you but not sure you can expect a lot better at least with shadow

austere basin
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i talked to support yesterday and got emails today about them switching my location to the USWDC01 server, im gonna test right row

haughty dagger
# coral solar So, from Texas, to Portland datacenter. Ok, I'm not very technical, but yes, con...

no request timed out can just mean that the hop wasn't responding to ICMP. tracert isn't as good as something like pingplotter or MTR because it doesn't show per hop packet loss during the duration of the run. ICMP isn't as reliable of a metric to test anyway simply because it's discarded sometimes during heavy load. buuuuuuuut, it's good enough to get an idea of connection health. the speedtest that's actually transferring data is quite a bit better, but doesn't give you a per hop picture of what each connection is doing.

austere basin
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packet loss % is usually 15%

austere basin
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(using roblox as an example, but you can get the rough idea)

haughty dagger
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dm me a screenshot of the results. I'll look when I get a break at work tomorrow. too sleepy right now.

austere basin
austere basin
haughty dagger
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Set the interval to 1 second, wait for 300 count or 5 mins.

austere basin
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i waited 5 minutes but it got stuck at 59 count

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if it helps, these are my network speeds. im fine with a delay or lag but the jittering every other second is what makes it hard to deal with

image.png
haughty dagger
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Deleting that for your privacy. You have a bad route.

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I'd have to see the other side to be 100% sure though.

austere basin
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so install pingplotter on the shadow pc

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@haughty dagger how would i go about sending this picture without revealing too much info

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from what im seeing on the shadow pc side, it doesnt look good at all

haughty dagger
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It's why I said DM me lol. I need to see the full thing.

austere basin
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ah, one second

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sent a dm with the full picture

austere basin
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@haughty dagger sorry for pinging, but can you check dms whenever you have time

austere basin
austere basin
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switched to web version of shadow and the stuttering issue isnt there anymore. unsure why it happens on the windows app but for now thats the only workaround i've found

white sigil
austere basin
bleak zinc
austere basin
bleak zinc