#Shadow giving error code u-101

28 messages · Page 1 of 1 (latest)

glass zenith
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Keep getting this error code when starting up shadow for 2 days now and this is not the service I'm paying for...

My log code is: RHQLGV

distant bloom
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Same thing happening for me since yesterday, just shows the "We're almost there" with the boot screen and after some time i get the U-101

Log code: DLJLPK

copper heart
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Log codes are for Shadow Support, methods to contact can be found in #🔗┃links - Will answer earliest Monday as closed on weekends.

distant bloom
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btw it seems to "start up" but it looks like it won't let me go into pc

image.png
distant bloom
agile hatch
distant bloom
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100 download / 50 upload

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my internet works perfectly

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Btw it happened when i let win 11 upgrade, but as it seems even through i have resetted my Shadow PC nothing is happening

agile hatch
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Shadow need to be fully shutdown before you can attempt a factory reset

distant bloom
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yes, i did wait for both for pc to shutdown and likely about an hour for reset

ancient scroll
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Any fix? I just got this after I downloaded something

agile hatch
mental jasper
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i downloaded avast

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for pc security

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@solemn briar plzzz

solemn briar
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Antivirus software might break your Shadow. Windows Defender is more than enough.
Some software(s) might interfere with the streaming components and make it inaccessible.

mental jasper
solemn briar
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If that's fine for you, a factory reset might solve it. If it's not related to a local problem, but something that you installed on your VM, it will fix it, yes.

mental jasper
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sorry if its french

image.png
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says that i cant do a reset

agile hatch
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your shadow need to be shutdown before you can attempt a factory reset

mental jasper
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i shut it down yesterday and always saying that is shutting down

agile hatch
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so if it's running or stuck, you nneed to wait until it's fully powered off

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it can take up to 45 minutes, if after that it's still not working, open a support ticket