#My Shadow PC boots to thumbnail but can't fully open, then powers off after ~30 minutes.

15 messages · Page 1 of 1 (latest)

regal notch
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My Shadow PC boots to thumbnail but then powers off after ~30 minutes; Safe Mode and repair options failed; I couldn’t find Maintenance Mode in my dashboard.

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For context this has been happening for around 2 days, and I don't have any other devices to try it on.

faint jolt
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what have you done before it happened ? installed a VPN ? reset from windows ?

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deleted shadow components ?

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anyway, if you have no other way to access it, it's most likely bricked, you can either contact support for file recovery (web FTP), or factory reset from your account

regal notch
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I haven't got a VPN active on anything other than my browser, and nothing changed in the actual VM when it crashed initially other than the fact that I was uninstalling some games.

faint jolt
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well if you are stuck to thumbnail showing your desktop, you either need to contact support to see what they can do (or ask for recovery link to recover your unsaved files) or factory reset

regal notch
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it wont open beyond this

opal shoal
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including me, i've been dealing with it for 2 weeks with no resultl

nocturne gorge
regal notch
dim sun
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if you do a factory reset it will fix it, been there. Or wait for support

regal notch
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reset it and it has fixed.