#I just renewed my shadow of after a month it says it’s ready to launch but this happen when I launch
solid hatch
hasty marlin
Ah, as I said in #👋┃just-chat It's not assigned to a user.
solid hatch
How to assign when I click it no users pop up in the only person that use it never had this issue before @hasty marlin
hasty marlin
Erm I believe by clicking on the Vm listed and you’ll have a thing on the side with options.
solid hatch
I did that nothing pops up tho I’ll see again
hasty marlin
“Click the Settings icon next to the PC.
In the User section:
Assign a user to grant access.”
solid hatch
Finna show u what it says
It’s loading up now
Then I’ll show u what it’s saying
@hasty marlin can u answer a video call
solid hatch
I have no users to assign it to im trying to assign it to myself
Is it something specific I’m suppose to type
hasty marlin
Okay go to the users section. Maybe need to add yourself.
May need to contact Shadow support.
solid hatch
As u can see I’m not a new user I have bought and renewed multiple times but this time just being weird
hasty marlin
Contact support then if you cannot find a way to manually add yourself as a user.
hasty marlin
Well they’re the only ones that can help.
solid hatch
Ok
solid hatch
<@&461296337149755412> <@&461296904731492362> any help can’t get in contact with support
hasty marlin
What do you mean you can’t?
You have multiple methods given in #🔗┃links
You literally have a ticket open, this was an unnecessary mass ping.
solid hatch
We been trying since last night u think I haven’t tried to dweeb ?
hasty marlin
I can see the ticket opened in #support-ticket to which you opened minutes before pinging CM and mods and there’s no need to be rude.
solid hatch
Is it my 60 or urs ?? I mad 2 tickets tried contact waiting on the operating hours ! Did everything thing u said been doing it since last night .. there’s no such thing as a unnecessary ping gang idk what be wrong with uk ppl if we spend money we expect it to work right or wrong ?
hasty marlin
You have to wait for Shadow Support to respond to you, no idea why you’re bringing the fact I’m from UK into this 🤷🏻♂️
solid hatch
And multiple emails I sent to them but hey u right tho u just know what I’m doing 🫶🏽 love man thx for the help
wraith saffron
As u can see I’m not a new user I have bought and renewed multiple times but thi...
Well, normally you can assign a user when you click on your Shadow in that picture and scroll down. Is there a user assigned or not?
hasty marlin
There’s a big difference between “can’t” and not getting a response. They will reply to you when they get to your ticket.
solid hatch
Well, normally you can assign a user when you click on your Shadow in that pictu...
User not there
wraith saffron
And you can't add one?
solid hatch
And you can't add one?
It says I have no user
wraith saffron
Weird.
solid hatch
In the photos as u can see I always used shadow bought since last year never had This assign person problem
wraith saffron
Maybe somethings wrong with the backend, they updated it a few days ago. You'll need to wait for a response from the support.
solid hatch
It is weird I’m still waiting tho
wraith saffron
Yeah that's a new thing. Never had to do it myself, but my subscription is running for years now.
hasty marlin
Yes. You have to wait. But also if you did by other methods too you’ll just slow the response. One contact method is enough.
wraith saffron
Fingers crossed that they can help you asap and maybe you'll get some free days as compensation. Ask them nicely once they reply. 🙂
solid hatch
Okay thx
solid hatch
Might just make a new one and buy it over at this point
solid hatch
@wraith saffron @hasty marlin if I just make a new account and buy it again do you think I would be able to log on then ?