Shadow launcher update failed for the 15th time… | Shadow (ENG) | Page 1

grim furnace May 23, 2025, 9:22 AM

#

Since yesterday, my Shadow Launcher has been trying to update my Shadow, but during the update process, it always says “Update failed” without any error code. When I click “Continue”, I can access my Shadow, but I can’t use my peripherals. However, if I try to restart the update, it fails again — no matter how many times I try.

Launcher Version: v4.72.4
Subscription: Power
Display: Single-screen setup
Resolution: 1920x1080 at 100 Hz

The issue occurs on all devices, regardless of the network connection.

Datacenter: FRSBG01 (Germany 🇩🇪)
ISP at home: O2 – 100 Mbps down / 40 Mbps up
Mobile ISP: Telekom 5G – 300 Mbps down / 50 Mbps up (iPhone)
Operating System: Windows 10 Home 64 Bit (22H2)

Screenshot is attached.

outer tartan May 23, 2025, 9:23 AM

#

If retrying, even after like 10 times still fails, your options are the Repair button in the help section of the app (takes about 40 mins) then if this doesn't solve it, contact Shadow Support.

grim furnace May 23, 2025, 9:23 AM

#

Will try it, thanks!

grim furnace May 23, 2025, 10:55 AM

#

Didnt help at all

#

I contacted the support already

chilly depot May 23, 2025, 11:57 AM

#

i got the same issue but for montreal base

grim furnace May 23, 2025, 12:36 PM

#

Did you find a workaround or smth?

chilly depot May 23, 2025, 12:54 PM

#

grim furnace Did you find a workaround or smth?

nope i tried the reset button and just checked and still same prob i also tried switching to beta and and through browser

grim furnace May 23, 2025, 1:17 PM

#

Same same..

hazy niche May 23, 2025, 5:57 PM

#

Same

grim furnace May 25, 2025, 9:42 AM

#

I found a solution for me

#

I made a full backup of c:\ to d:\ and did a reset on it. After the reset, i can just load the backup and it works like new.

hazy niche May 25, 2025, 5:56 PM

#

Waaaat

supple rain May 25, 2025, 6:45 PM

#

grim furnace I made a full backup of c:\ to d:\ and did a reset on it. After the reset, i can...

same

chilly depot Jun 1, 2025, 2:10 PM

#

@grim furnace u Madea back up on shadow drive or what can I get more details so I can do it to

grim furnace Jun 1, 2025, 2:46 PM

#

Made a full back up of c in windows own backup system

#Shadow launcher update failed for the 15th time…