Subscription not showing...

[sage ermine]

I paid for the subscription on 03/23/25 and It charged my card $21.94 exact. A error message came up after taking the money from my card and said sale declined. It still took the money out and I still don't have a subscription showing on my account 😭

[carmine cosmos]

It failed to capture. Can be because of AVS or many other reasons. It's an automatic refund, however you can open a ticket and be sure that the process is underway.

[misty shuttle]

Same thing happened to me Sunday. They deleted my post about it and have not gotten back to me at all. I created a ticket for both claims, still nothing.

[misty shuttle]

The refund isn’t automatic because I still have not received the $39.98 that was taken from me, without receiving my subscription.

[carmine cosmos]

It's automatic. But like I said in your post, it moves at the speed of finance. 3-5 days is standard in the financial world.

[serene temple]

how long it take for yo refund just happened to me and i wanna see how long it takes

[sage ermine]

I didn't get a refund. I emailed support and haven't heard anything back yet still.

[misty shuttle]

Why is support sitting here lying in my face 🤥

After waiting days for them to respond, this is the response. I have to laugh to keep myself from crashing out

[uncut jasper]

Its possible that your bank is holding the money back as a safety thing after failed payment and u get refunded few work days later, you should contact your bank, what can they see from their end

[uncut jasper]

last i heard their usual response time is around 3 work days

[sage ermine]

They responded today and issued my refund

[serene temple]

Same here all good on my end 🤷🏽‍♂️

[misty shuttle]

I’ve spoke with them. They said on their end the transaction shows as pending. Once it’s posted, then I should call back regarding a refund.

[uncut jasper]

You could send this info this to the Shadow support, maybe they can speed up the process

[uncut jasper]

and just curious, whats the end of the message missing from the screenshot?