how do i get a diffrent data center it put mine in canada so i cant play | Shadow (ENG) | Page 1

neat hearth Mar 9, 2025, 3:04 AM

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You'll have to open a support ticket. #🔗┃links

surreal spade Mar 9, 2025, 4:38 PM

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neat hearth You'll have to open a support ticket. <#983450423836938300>

so i have to wait the rest of my subscription just for some help?

night kiln Mar 9, 2025, 6:06 PM

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surreal spade so i have to wait the rest of my subscription just for some help?

Yes

surreal spade Mar 9, 2025, 6:07 PM

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lmao what a company

orchid bronze Mar 9, 2025, 6:22 PM

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Not sure how you came to that conclusion. You were advised to contact Shadow Support, as they’re the only ones that can help you, with a link to the channel that has the methods of contacting.

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It even states in here https://discord.com/channels/460948857304383488/1210660461457051758 to contact support.

surreal spade Mar 9, 2025, 10:17 PM

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orchid bronze Not sure how you came to that conclusion. You were advised to contact Shadow Sup...

i did but i shouldnt have to wait days for a response no we will look into it,fu or anything

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im litterly paying for a service that wont work lol u cant say u wouldnt be upset

orchid bronze Mar 9, 2025, 10:19 PM

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I understand frustration and yes it sucks that support times are longer than they should be currently, but unfortunately it's the only way you can sort these things out... Unless you just order again properly.

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Where are you located?

surreal spade Mar 9, 2025, 10:19 PM

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i know its not yalls fault im sorry if it seems like im mad at yall just wish support system was better

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usa

orchid bronze Mar 9, 2025, 10:20 PM

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Which state?

surreal spade Mar 9, 2025, 10:20 PM

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michigan

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last time i rented i used a new york server it worked fine

orchid bronze Mar 9, 2025, 10:20 PM

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Oh so Montreal probably makes sense then, it would be a toss up between that one and Washington DC.

surreal spade Mar 9, 2025, 10:21 PM

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i chose same one but gave me canada

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last time it was new york lol

orchid bronze Mar 9, 2025, 10:21 PM

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New York been closed for some time now.

surreal spade Mar 9, 2025, 10:21 PM

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thats crazyyy

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i know i chose a us server lmao

orchid bronze Mar 9, 2025, 10:21 PM

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https://speedtest.uswdc01.shadow.tech/

https://speedtest.camtl01.shadow.tech/

Here's the links to both to test connection to them.

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Well depending on location it will allocate to Montreal, if it deems it better.

If it's not, then support will look into the allocation process.

surreal spade Mar 9, 2025, 10:23 PM

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lol

night kiln Mar 10, 2025, 1:25 AM

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surreal spade lol

That seems to be an issue on your end then because I have a lower ping and jitter to these servers even tho I’m in central europe

surreal spade Mar 10, 2025, 2:31 AM

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night kiln That seems to be an issue on your end then because I have a lower ping and jitte...

ok? again no issues when i was on a us server but now that its there im having issues but its on my end? i have really good internet and its plugged in via ethernet so not sure how it would be on my end

#how do i get a diffrent data center it put mine in canada so i cant play