I've been having issues with the stream freezing within 1 to 2 minutes of starting up the Shadow Power PC, or immediately after I open up an application on Shadow Power PC. This issue has been mainly seen when using the Shadow PC app for Windows 11. Shadow PC works fine on my iOS devices, and when I launch it on browser on my PC (albeit on browser it is a bit laggy). When I check the network usage using the overlay in the app and in Task Manager, I can see that for the first 15 to 30 seconds after starting the stream, the app uses up a solid amount of available bandwidth (anywhere from 25 to 60 mbps) and the stream is smooth and responsive. However, after this time period, the network usage sharply dips to below 10 mpbs, usually hovering between 1 to 5 mbps, and then the stream becomes incredibly laggy and freezes. I have tried using both UDP and TCP network protocols, and neither have worked. After switching the network protocol, there is again a small time period of high bandwidth usage during which the stream is smooth and responsive. Afterwards, the usage abruptly drops again, and the stream freezes. I have tried restarting the Shadow PC, as well as my own PC multiple times, and have tried configuring my network adapter, however to no avail. I have a 500mbps fiber optic connection and I am using ethernet, so my internet connection is both stable and fast. My PC is an Asus ROG Strix SCAR 15, and specs are: CPU: AMD Ryzen 7 5800H, GPU: RTX 3080 Laptop GPU, RAM: 32 GB @ 3200 mhz. It would be amazing if I could get some assistance with this.
#Stream Freezes and barely uses any of available bandwidth
vapid verge
regal dragon
in automatic bitrate mode, if network link is unstable, it will lower bitrate until stable again, if it's never stable it will stay low
best is to set it manually to a value your network can sustain
when you said iOS devices works fine, is it using same home wifi internet or mobile network ?
give details of your network, if you are using wifi bridge, powerline, etc...
vapid verge
I have tried setting it to 30, 50, and 70 mbps manually, and it hasn’t worked. The iOS devices are both using the same home internet. I’m using a wired Ethernet connection directly from the router using a CAT8 cable. The router is one that my internet provider gave me upon installation. For the iOS devices I’m using the 5 GHz band. The most interesting thing is that I can stream from GeForce now on the same network at 4k 240hz with no issues on my laptop.
regal dragon
anything that could tamper with the network, application wise ? firewall / antivirus / security app ?
exit lag ? VPN ?
if you are using wifi with your laptop directly, no improvements ?
which shadow DC. are you connected to ? (you can see that in shadow launcher help pane, at the bottom if unsure)
from laptop what are results of : https://speed.cloudflare.com
you made test in both ipv4 and ipv6 (by default shadow will use ipv6), there's an option in launcher for that
vapid verge
No firewall, antivirus, or VPN. I’ve tried using WiFI directly and have seen no visible improvements. I’m connected to Shadow CA East, since I am in Ohio. I’ll test my network speed and get back to you.
Unfortunately my IP has not enabled ipv6
regal dragon
Unfortunately my IP has not enabled ipv6
not an issue, just checking possible issues :)
vapid verge
regal dragon
and https://lg.shadow.tech CAMTL01 / traceroute
vapid verge
regal dragon
on shadow set fixed bitrate of 50Mbit/s, play https://www.youtube.com/watch?v=LXb3EKWsInQ fullscreen for a few minutes, open quickmenu and screenshot it please
vapid verge
Should i use TCP or UDP?
regal dragon
and DM me your shadow.log after (on local machine, win+r %HOMEPATH%\.shadow) (only shadow.log file)
UDP
vapid verge
Ok
regal dragon
do a shadow log code too and paste it here please (from shadow launcher help pane, send log icon)
vapid verge
I just tried opening up Microsoft Edge on the Shadow PC and the stream froze
regal dragon
win+alt+r unfreeze it?
vapid verge
Didn't work :/
regal dragon
restart stream manually from quickmenu (there's an icon for that) ?
vapid verge
Badnwidth usage is currently showing 1.6 mbps
regal dragon
it's normal when not playing content/gaming, shadow only stream what is necessary
vapid verge
Manually clicking restart didnt work either
regal dragon
and DM me your shadow.log after (on local machine, win+r `%HOMEPATH%\.shadow`) (...
send me log in DM
vapid verge
Entire app is frozen, one second
regal dragon
after sending log, while I look at logs, try to change decoding setting to use FFMpeg and try to start it using your discrete GPU (maybe on your machine you need to force it, either by right clicking on shadow icon and you'll have an nvidia menu or in right click/properties of shadow icon)
vapid verge
Sounds good. By the way, the shadow menu doesn't have the log icon
regal dragon
vapid verge
JLRCQN
regal dragon
(ok, If I'm not seeing something in logs or find anything you select the conversation and you can just open a support ticket with all of that data or just reference this thread for support)
vapid verge
regal dragon
interesting log :p
vapid verge
haha 🙂
regal dragon
on your local machine, have you ever used game optimizer (cortex, hone.gg), change network adapter settings, regedit ?
vapid verge
i have done regedits to optimize for Star Citizen. I also have Razer Cortex installed
regal dragon
do the same in TCP please, and send log again
vapid verge
on your local machine, have you ever used game optimizer (cortex, hone.gg), chan...
for adapter settings, i have set the TCP/IP settings interface metric value for IPV4 for 1.
instead of using automatic metric
vapid verge
do the same in TCP please, and send log again
will do
regal dragon
for adapter settings, i have set the TCP/IP settings interface metric value for...
for which purpose ? :p
metrics are only useful if you have multiple routes
vapid verge
no other changes done on the network adapter haha
regal dragon
disabled fragmentation in network adapter settings or other settings ?
I'm really not a windows expert but you may try a "network reset" to make sure, something like that (this should, clean it up and reboot)
vapid verge
disabled fragmentation in network adapter settings or other settings ?
haven't done any of that yet
its running on tcp right now after i set decoder to ffmpeg and forced discrete gpu. Its slightly better. Now stream will resume ocassionally instead of being permanently frozen.
MNQDLD
regal dragon
show shadow.log
vapid verge
regal dragon
another good looking log haha
regal dragon
network reset is done
any improvements ?
vapid verge
gonna have to run it again and see
regal dragon
send shadow.log, it will be quick to see, once started
vapid verge
4k playback is not too bad right now. Stream does have stuttering and occassional freezes though.
ope it just froze
regal dragon
4k playback is not too bad right now. Stream does have stuttering and occassiona...
yeah something most likely still wrong
regal dragon
ill send logs
school network ?
vapid verge
Nope. just my home network. im in an apartment
regal dragon
ISP name ?
regal dragon
uncommon here I guess :p
regal dragon
may try to VPN it, try to install warp and retry
vapid verge
Warp from cloudflare?
regal dragon
yes
vapid verge
ok. also any specific vpn i should use?
regal dragon
just warp for now
vapid verge
ok
regal dragon
if you have nordVPN, it may work too
vapid verge
just installed warp, so ill try that out
regal dragon
if it's a small local ISP, you may also get in touch with them, it's possible you may even get a better support than large ones, you could be triggering protection or something using shadow, I'll give you some details in this message (UDP/TCP 5000-16000, ASN: 64476 / 396919)
vapid verge
don't have nord unfortunately :/
vapid verge
if it's a small local ISP, you may also get in touch with them, it's possible yo...
sounds good 🙂
Getting error code V-100 when trying to start with WARP
regal dragon
shutdown from shadow launcher help pane, close shadow app, wait a few minutes and start it again
vapid verge
sounds good. Also, could running icloud drive on my pc affect it?
regal dragon
unlikely
regal dragon
that's sad, but clearly something going on with your network
I'm out of options here, but you have a lot of content for shadow and Zentro support :)
at least we tried :)
vapid verge
yeah thats true 🙂
maybe i could try with a different vpn
by the way, should i just export this conversation for the support ticket?
regal dragon
you can link it most likely. using this link : https://discord.com/channels/460948857304383488/1307810555654049884
but it's better to still give key information in your mail (log codes only, no need to attach shadow.log for them)
once ticket is opened you can also reply to automatic mail to add attachements, such as screen capture
vapid verge
awesome, sounds good 🙂
regal dragon
keep me posted, I'm curious if they find additional informations :)
vapid verge
i just started testing it out with Proton VPN on the Canada Servers, and it seems a bit better. Still stuttery though haha