Not that there's much we can do in community help. But What issues are you running into? Well other than the verifying email part.. What do you mean by not letting onto browser? You mean you cannot log into the Account webpage?
#Won't let me use my shadow PC
compact cobalt
peak needle
Not that there's much we can do in community help. But What issues are you runni...
I can log in
But I can't use the pc
through the browser
compact cobalt
What is the VM status ?
peak needle
compact cobalt
Also the Web App is early access and don't work on all
What browser are you trying?
peak needle
like which broswer am i using to try it?
compact cobalt
Yes.
peak needle
vivaldi
compact cobalt
Never heard of it, probably not support yet. Try Chrome, I know that works. My primary is Opera GX and just get white circles as seems to not be supported.
peak needle
I was told by someone it worked
compact cobalt
Why not use Desktop App anyways?
peak needle
I'm planning on running multiple
peak needle
that doesn't matter it's just someone said vivaldi worked through broswer
compact cobalt
Well I dunno.
But also please bare in mind Shadow has an idle based auto shutdown and that bypassing it will get your Shadow terminated 🙂
So if being used for AFK gaming, it ultimately won't work out.
heady ridge
So if being used for AFK gaming, it ultimately won't work out.
what if we accidentally fall asleep 🧍♀️
compact cobalt
It shuts down.
peak needle
my plan is not to afk on games
I'd just like to figure out why I can't even try to use my one
compact cobalt
Okay, well I'm seeing if that browser works for me one sec
heady ridge
I'd just like to figure out why I can't even try to use my one
sorry jst quick question did u try on the mobile app
peak needle
peak needle
it charged me
compact cobalt
Well yeah like I said it's a bug I've seen.
Support will need to look into it.
Unfortunate timing though being the weekend.
You can see if Reset kicks it though.
All My PCs > Click VM > Settings Cog > Reset this PC
peak needle
Ok trying that
heady ridge
if it works lmk pls 🙏
peak needle
You can see if Reset kicks it though.
All My PCs > Click VM > Settings Cog > Re...
didnt work
compact cobalt
Hmm.. Is the VM assisgned to a "User".. Only other thing I can think of
peak needle
peak needle
Hmm.. Is the VM assisgned to a "User".. Only other thing I can think of
ye
is that an issue?
compact cobalt
Just figured if wasn't assigned, could be why not seeing a VM, but it is assigned, so there's nothing else I can think of. Will need support to look at it, which they're closed on weekends unfortunately so won't answer your ticket till earliest Monday.
modern geyser
is that an issue?
Have you been able to solve it?
I have the same error, A-104
And in the application I get that it is still being activated when 3 hours ago they sent me a gmail saying that my VM is already active
I have it in Spanish but it says basically the same thing that I say that supposedly my vm is not active when I subscribed 4 hours ago
peak needle
Have you been able to solve it?
Yeah you need to contact support
dusky yew
It shuts down.
i accidentally fell asleep multiple times im talking like 5 and it was open the entire time
final plinth
The same issue still happens here. I also have the A-104 issue. I bought it yesterday and I contacted support this morning. The live chat doesn't seem to work today. Hopefully the issue is fixed soon.
final plinth
Still no response from the support desk. I am amazed by the slow support. I knew it was slow but 3 days without a response...
compact cobalt
Well they’re closed on the weekend so can’t count Saturday or Sunday. Hmm via your account I assume? Did you get automated email of ticket open confirmation ?
final plinth
Well they’re closed on the weekend so can’t count Saturday or Sunday. Hmm via yo...
okay I understand that they are closed on Sunday and that they are not responding then, but I expected to be on top of the pile on Monday. Appearently not. It's just sad that it takes so long. First I tried via Conversation feature in the bottom right of the account page but I didn't get an email from that. And yesterday I tried via the support contact form. That got me a conformation email back.
compact cobalt
Well on Monday they’ll have to start with the tickets that were opened Friday or even Thursday.