I'm now on my 6 day to wait to get my shadow PC fix, and I have contact support 3 times now - So what do I do now?(and is not first time I'm going thought this, normally is good, but this is out rages)😵 👎
#IDK what to do
bleak ivy
wild flame
Fix for what exactly? What are you trying to do here?
bleak ivy
Have you seen the pic? I get this error when i boot up the pc - and the sceen keep going black and back, and again, and again
wild flame
Yeah I see it just no idea what it is, this isn’t a shadow specific error. This is a windows one, what did you install?
Objectdock appears to be 3rd party software GUI change for windows?
bleak ivy
IDK i have run a emulator to nintendo, and i have play on that for days, till this happen, or els im playing POE
I have no ideer what it is
wild flame
I guess something you installed broke shadow/windows
bleak ivy
i have try to get help, but no help find in the support
wild flame
Support are backed up, but looks like you’ll need to reset your shadow to reinstall windows and be more careful as to what’s installed.
bleak ivy
Okay, and how do i reset the shadow pc?
wild flame
bleak ivy
Okay i will try that then
wild flame
Just make sure to issue a shutdown via the help section of the app first or will error. Process takes about 45-60 mins.. You'll know when it's done when the Status is no longer "Maintenance"
bleak ivy
Okay, so when the ´´Maintenance¨ is done then it should be done?
wild flame
Yep
bleak ivy
Okay thanks for the help
knotty fjord
perfectttttt
knotty fjord
do i do his in shadow drive
wild flame
Huh
knotty fjord
where do i reset shadow
wild flame
https://shdw.me/account - Log in and you'll see what is in the gif.
knotty fjord
i have to meany files i need to reset it
Ok I clicked reset my shadow
so I should have like all my storage now right
I only did this cuz I broke my unity and I couldn’t fix it
wild flame
C Drive is wiped and windows re-installed yes.
wild flame
Reset will be done when the VM status changes from Maintenance to Stopped.