#datacenter frdun2 not working.

130 messages · Page 1 of 1 (latest)

slate elk
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I been trying to log in shadow pc, currently many people cannot use our service located in your frdun 2 data center , can you fix it?

novel bloom
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I have the same issue. I guess we just have to wait.

timid cliff
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for sure everyone using the frdun2 datacenter is unabale to log in, the same issue happened yesterday afternoon too, hopefully as it slowly approaches a normal time for people to be awake we might have more luck with an update / resolution

slate elk
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Do you remember around which time someone actually handle the problem yesterday?

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I mean was it morning afternoon ?

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@timid cliff

timid cliff
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it was roughly 13:00-15:00 uk time, we never got direct updates on when work was stated to fix the problem but it was during that time the frdun02 datacenter was unavailable as it is now

slate elk
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Alright , thanks , best solution is to send ticket here and on shadow support team directly , with your log . I think it's pointless to wait for a fix anytime soon

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<@&461296904731492362>

arctic masonBOT
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@slate elk Please don't tag the Moderation team unless you have a moderation emergency. Moderators are volunteers and do not work for Shadow. Do you still need help with something in the #📜┃rules?

kindred socket
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I would need ticket numbers

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Ideally when you open a ticket you include the logs from your client

slate elk
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Give me 1 sec i will provide it for you

kindred socket
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Keep in mind all mods are volunteers so I can only move the needle if I get enough ticket numbers on the same issue

slate elk
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HCHQZJ here is my log , no one on frdun02 data center can log in so i guess it's a lot of people.

kindred socket
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Oh you put the log code into your ticket

timid cliff
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yesterday all useful corrispondence happened in the just chat channel on discord, i have a ticket but being the weekend there has been no updates

kindred socket
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I just need the ticket number. If I get enough it helps when I speak to shadow

timid cliff
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you can see here roughly when the issue was discussed

image.png
slate elk
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I didn't open a ticket yet i'm going to do it asap .

kindred socket
timid cliff
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it was an issue that effected the entire frdun02 datacenter, very clearly the same issue has reoccoured

kindred socket
slate elk
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Where can i see my ticket number on official shadow Ebsite.

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?*

kindred socket
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Open one from your account page

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Then you should get an email with the number

timid cliff
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if you look through discord you can see a number of people from the frdun02 datacenter reporting their shadow could not logon - including myself. considering it seems to be specific to the frdun02 datacenter and is symptomatically identical to yesterday id be suprised if its not the same issue

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ill get you my ticket number however its essentially empty

slate elk
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Shadow Support - 420827

timid cliff
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Shadow Support - 420140

slate elk
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Here is my ticket number , thanks for your help

novel bloom
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@kindred socket Considering the issue is universal, I think you ought to be able to move the needle without repercussions. I'll also provide my ticket momentarily.

timid cliff
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if it is not a reoccourance of yesterdays issue ill literally eat my hat

kindred socket
slate elk
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We provided our ticket number for you aboce

kindred socket
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But let’s just say with tickets my options open

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I’ll add them. If others fill out tickets I’ll monitor this thread and add them

novel bloom
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Shadow Support - 420829

slate elk
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I think a lot of people complaint on discord only without openning support ticket on official website so unless this error stay for a long period u will not have a lot of different support ticket number i guess

timid cliff
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it doesnt help that it started around 02:00 on a sunday morning haha, thanks for acknowleging us anyway gelgoog 🙂

kindred socket
novel bloom
kindred socket
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I’ll put a 👍 for each ticket number I get in the thread. Just need a bit more

novel bloom
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How come there's a threshold that must be reached when the issue is clear as day, I wonder?

kindred socket
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Each ticket I get I push on up

spice nexus
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Shadow Support - 420844

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Thanks @kindred socket

azure quarry
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can confirm its dead also, frdun02, beta client. to lazy to create a ticket im sure they will get aware of it :p

torn marlin
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Shadow Support - 420850

azure quarry
novel bloom
timid cliff
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he did get the what should be way more useful error logs to be fair :p

novel bloom
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True true.

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Unrelated to this, but still somewhat related. How would I go about changing data centers? Would I be required to create a ticket for that?

timid cliff
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yeah sadly

leaden rampart
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i just made a ticket but i dont get an email so dont have ticket number :S

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i have no idea where my ticket went

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i made it on the shadow support site

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nevermind got the mail!

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support ticket number: 420862

blazing jungle
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Shadow Support - 420872

slate elk
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@kindred socket

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Someone put usefull info too above

patent harness
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Same. Ticket on. Yesterday same problem.

digital creek
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Damm got the same problem

novel bloom
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@patent harness @digital creek Post your shadow support ticket numbers here so Gelgoog can push it 🙂

digital creek
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Shadow Support - 420882

patent harness
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Shadow Support - 420280

fresh acorn
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Shadow Support - 420884

novel bloom
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@kindred socket progress 🙂

raven scroll
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Shadow Support - 420893

slate elk
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Were you able to contact them already gelgoog?

kindred socket
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I have a wall of tickets in my message. All I can do is wait for now

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I’ll add tickets if more are posted but it’s late my time so if no one gets other tickets posted here I’ll add them tomorrow androidsmiley

novel bloom
slate elk
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Basically you are sending a ticket just like us or you have a more direct way to contact them ? ( I hope you have) Because this issue is going on since 2h30 a.m

leaden rampart
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yes and if nothing changes, no one in west europe can use shadow on sunday

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the day just starting, 7.34 am

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but anyway, thanks for your help @kindred socket

timid cliff
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tbh no doubt enough noise has been made someone will look at it eventually

leaden rampart
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yeah probably, lets hope for it 🙂

slate elk
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Probably is not good enough for my point of view a whole day without a service that a paid for monthly ...🤔

leaden rampart
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yeah i agree, its also a ' free' day. Today would be day i would use it a lot. Tomorrow i have work again

timid cliff
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id be suprised if it goes the whole day unfixed

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most likely when someone in a suitable position at shadow actully wakes up someone will do something

turbid hemlock
burnt schooner
slate elk
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<@&461296904731492362>

arctic masonBOT
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@slate elk Please don't tag the Moderation team unless you have a moderation emergency. Moderators are volunteers and do not work for Shadow. Do you still need help with something in the #📜┃rules?

heady brook
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Please don't ... As was mentioned before, we've done all we can.

formal raptor
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im not too sure if this works for anyone else but i found using shadow on the browser actually lets me access it

narrow garden
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Not even the web version is connecting

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ahh fun

twilit spade
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Seeing the same issue, discord ticket raised

narrow garden
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Ticket Number - 420982

reef nymph
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Shadow Support - 420915

slate elk
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I'm kinda annoyes by the response time man this problem has been brought up since 2 h30 -3h A.m europe time still nothing has been done no information nothing .

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@heady brook any idea when this problem will be fix ? Can we hope today or ? Almost 6 hour off now

tawdry drift
twilit spade
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any time now, some poor person will wake up to the pager going off

versed nebula
slate elk
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If i didn't push this thread all night and ping moderators they wouldn't even know about the issue ( i'm talking about shadow team not this discord team). This error occur yesterday too . I have the right to be annoyed by it .

versed nebula
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it’s just wasting our subscription at this point

twilit spade
formal raptor
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forgot to mention it worked because my shadow pc was on initially

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(for some reason it stayed on for 4 1/2 hours)

twilit spade
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yeah i considered that issue, ive had it before. app couldnt log in cos pc was stuck on. i fixed before using phone app 'off' option but that just returns l-200 error today

versed nebula
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Hope it will work, but they have right on free days too.

wraith iris
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Shadow Support - 421054

random carbon
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Still not wokrin

slate elk
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The previous guys moderators on this discord was cooperative enough to give us some info , this one does not even answers to us .

heady brook
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There's nothing to answer with, that's the problem.

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All we can do is forward on the reports and wait.

versed nebula
plain prawn
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Hi, mine is also not working . I am on same frdun02 . I don't know what ticket is but hope it gets resolved soon . Havn't been able to use since yesterday

forest helm
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Shadow Support - 421100

gray yew
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It's working now !

heady brook
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Was about to say, I've just connected.

versed nebula
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Can confirm!

twilit spade
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mines now saying it's turning off (lol) hopefully that was the sign

raven scroll
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Works for me too.

versed nebula
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Great work all guys at Shadow Tech, thanks!

twilit spade
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and in! thanks for stopping in to help Pip 🙂 hugs to the team

plain prawn
leaden rampart
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Thanks for me it is working as well now!

tawdry drift
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Thanks Pip

lilac swift
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Working! And updating

woeful solar
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Is a similar problem in FRSBG? My machine is stuck in maintenance...