Keeps popping up since months to everyone. You just get disconnected mid-session and you can't reconnect to the FKNG shadow, and guess what? You lose all your unsaved work.
Get you FKNG shi3t togheter. First you get our data stolen, now this.
THere has always been intermittent problem of some kind in the years.
I'mFKNG tired
#The FKNG R-116
fervent iris
I have some damned unsaved code and I got kicked, out of the blue and I can't reconnect.
Now after 10 minutes that i restarted the client and tried to reconnect to the current session, i still got everytime the damned R-116.
Now the time has run out and shadow is turning off
Thanks, I lost my code
3 years as a customer and i have to deal with stolen personal info and this shiet
nice
after rebooting the whole shadow (AND LOSING ALL THE WORK) it still gives that crap R-116
wow, just wow
triple wow
formal flare
Hi, the only fix im aware of for R-116 is that you need to close and open shadow again, forcing a shut down of the VM. Then you should log back in and it should work fine again.
formal flare
Have you tried logging off?
fervent iris
logging off?
formal flare
Yes, logging off and closing the app. SO after you open again the App you should be redirected to your browser and login again, all automated
fervent iris
what logging off should change? looks like one of those "reboot windows to fix" solution
the things solves by itself after some hours, god knows why, meanwhile I'm effectively and actually inhibited from using the product I'm paying for
formal flare
No, logging off i mean literally writing in your email etc
fervent iris
yeah yeah... i understood. I work in IT and it sounds just stupid
Anyway, let's do this one too.....
formal flare
Ye i get it, but sometimes you need to try everything
have you closed the app and shutted down VM before yes?
fervent iris
yes
formal flare
Okay, hope it works this way
fervent iris
shut it down 4 times and a 5th time before logging off
Nothing
https://support.shadow.tech/en_US/conversations/search?q=R-116
Funny how it's not even listed here
formal flare
yea i was checking up too
fervent iris
Honestly we manage a few products (ERP, CMR and stuff) and if we managed them like shadow is managing it our customer would have already kicked our face out of the project
formal flare
Would you try to unistall it and download a clear shadow again? or try the beta one? sometimes the beta works better for some people
formal flare
Have you tried at least?
fervent iris
why would I? To use a service I have to reinstall it or use a beta?=
Usually it just needs to wait a few hours
formal flare
Have you sent a ticket to support?
fervent iris
for a problem that will be gone when support answers?
already gone through support a few times for other support and like 20% of the times they've been useful
formal flare
Usually it just needs to wait a few hours
Well they will know that there is a probelm and try to fix it so YOU or whoever will not have to deal withe the problem again
fervent iris
Dude, everyone is having this, if they didn't solved it up to now, what this would change
be realistic
formal flare
Anyway i will not force you to follow any step said before, but i just suggest you to try and see if it helps fixing. Maybe you got a corrupted file, who knows. I f you do not try you will not know
formal flare
Dude, everyone is having this, if they didn't solved it up to now, what this wou...
Fixing problems works if customers reports them. But anyway feel free to ask or ping up if need anything more or just want to add details to this convo
fervent iris
Maybe, but rebooting other 3 times solved it
As you can see the only factor is time. Probably they have too much usage of hardware and cut off some people
formal flare
Okay at least you have a "temporary" fix
fervent iris
then when it gets freed up you can access again
not exactly an honest way of doing stuff, but that's the only explanation plausible
formal flare
I will try to inform them about this error
fervent iris
not to be annoying but I think many people already reported it
formal flare
Okay
unreal tapir
not to be annoying but I think many people already reported it
You don’t know that. If everyone that has a bug acts like that, nothing would ever get reported…
(Obviously not saying it’s your fault just to be clear, they have to solve it. But if it’s not reported enough they may not even have it in their radar)
spring zealot
I'm going through the same problem as @fervent iris, I try to open my shadow and what it always shows is this error...
You try 80 times to connect and it simply DOES NOT connect at all.
unreal tapir
I had the same today. Close the app, reopen it and it'll ask you the username and password again probs
fervent iris
No solution and no f.... are given for now. only solution is to wait an hour or two and get back to it
my main suspicion is that they allot more hardware than they have, kinda like hotels overbook reservations. When you arrive late to the party and all hadware is taken by other users you get that error, that is conveniently undocumented on their help pages
once someone logs off and hardware frees up you're able to use it
Either this or they have some weird trouble they don't want to tell us about since 2 months or more
marsh prairie
You don’t get an error message when there’s no space left @fervent iris. You get in a waiting queue (that shows how long you’ll probably have to wait) kinda like when you try to buy a ticket for an artist in Ticketmaster
faint kraken
Yeah he's talking crap
shut tartan
R-116 again
dull nova
https://support.shadow.tech/en_US/conversations/search?q=R-116
Funny how it's no...
Support told me it was a TCP timeout apparently
hardy sluice
I'm also having this issue and have been for a while. Just randomly kicks me off while I'm trying to play my game. Just lost a project zomboid character because of it and I'm pretty steamed. I just get kicked off randomly and given the error 116 and I found no information about this error provided on the website. Kinda crazy how the shadow application can just tell me 'no' and kick me off when I need it to be reliable. Are there any fixes? I'm really tired of this. My wifi never gives me issues with anything else, I've only ever had issues with shadow.
shrewd frost
This issue still persists - even though it sayts its been fixed.
hardy sluice
yea kinda seems like they don't really care about the issues that we're having. Quite a shame since I'm paying for the most expensive pc available.
shrewd frost
yea kinda seems like they don't really care about the issues that we're having. ...
I am also paying for the most expensive but that does not matter, An issue is an issue and needs fixing.
hardy sluice
for sure. It's a daily issue for me now.
graceful granite
Keeps popping up since months to everyone. You just get disconnected mid-session...
so it's not just me experiencing this bs
tepid fractal
Well that's awesome, no fix at all even though this has been happening for months