my shadow is stuck on updating | Shadow (ENG) | Page 1

half plume Aug 17, 2024, 3:14 AM

#

Windows error Tdr video failure
It tells me to restart my shadow after giving me the windows error then does it all over again
Starts
Gets stuck on updating you're shadow
Windows crashes
Gives me error
I restart my shadow
Start it again
Starts over

rocky flower Aug 17, 2024, 9:59 AM

#

Log into your account page and wipe your shadow out.

#

Have you tried that yet ?

#

https://support.shadow.tech/en_US/articles/general/how-to-factory-reset-your-shadow-pc/64e310046593fd01eb5e825b

Shadow

How to factory reset your Shadow PC | Shadow

Looking to start over on your Shadow? Resetting Shadow is often the simplest solution; especially if you're looking to resolve technical issues or remove malware quickly. Now you can reset Shadow f...

half plume Aug 17, 2024, 2:28 PM

#

no i have not but i can surely give it a try

rocky flower Aug 17, 2024, 2:55 PM

#

yeah give it a shot, hopefully that'll get you going again

half plume Aug 17, 2024, 2:56 PM

#

rocky flower yeah give it a shot, hopefully that'll get you going again

😭 won't even let me stop it

#

rn_image_picker_lib_temp_03a207a2-df2c-4a04-a969-3aa2af1f01a2.jpg

rocky flower Aug 17, 2024, 2:57 PM

#

go to shadow launcher

#

and top right hit the ?

#

and see if you can shut it down there

half plume Aug 17, 2024, 2:58 PM

#

Ok one sec

rocky flower Aug 17, 2024, 2:58 PM

#

half plume Aug 17, 2024, 2:58 PM

#

It saids shadow is turning off

#

now it saids shadow is off

lilac fossilBOT Aug 17, 2024, 2:59 PM

#

@half plume hit the :grey_question: then scroll down and hit Shutdown Shadow, wait 15-20 minutes then restart your client http://botrexford.shdw.info/reboot.gif

rocky flower Aug 17, 2024, 2:59 PM

#

try to reset again

half plume Aug 17, 2024, 2:59 PM

#

Ok

rocky flower Aug 17, 2024, 2:59 PM

#

under the acc page

#

it wipes your data fyi if you read that article

half plume Aug 17, 2024, 2:59 PM

#

It still saids running on the site tho

rocky flower Aug 17, 2024, 2:59 PM

#

maybe refresh page?

half plume Aug 17, 2024, 2:59 PM

#

rn_image_picker_lib_temp_8b772a02-e1eb-4628-aeb6-be578cdb290f.jpg

#

Did a lot

#

What if I delete the PC

#

can I just make a new one?

#

are would I have to pay again

rocky flower Aug 17, 2024, 3:00 PM

#

nah I wouldn't

#

that's weird as hell.. so it says it's shutdown on the launcher?

half plume Aug 17, 2024, 3:01 PM

#

He's

rocky flower Aug 17, 2024, 3:01 PM

#

but not on the site?

half plume Aug 17, 2024, 3:01 PM

#

Yes

#

rn_image_picker_lib_temp_b0459646-2066-4ed6-9447-dc6aedb7a222.jpg

#

But when I try and start it

rocky flower Aug 17, 2024, 3:01 PM

#

maybe wait like 15 minutes

#

what does it say?

half plume Aug 17, 2024, 3:01 PM

#

It gets stuck on updating you're shadow for hours

rocky flower Aug 17, 2024, 3:02 PM

#

well ensure it's shutdown via launcher

#

in that help section area i screenshotted

half plume Aug 17, 2024, 3:02 PM

#

Support said they did maintenance and after that my shadow would not start anymore

rocky flower Aug 17, 2024, 3:02 PM

#

then check the site again

half plume Aug 17, 2024, 3:03 PM

#

Ok

rocky flower Aug 17, 2024, 3:04 PM

#

did you ever confirm you were actually running the stable client?

#

or you running like a beta/alpha one

half plume Aug 17, 2024, 3:04 PM

#

It's the standard one

rocky flower Aug 17, 2024, 3:04 PM

#

ok

half plume Aug 17, 2024, 3:04 PM

#

the one started with when I brought the sub

rocky flower Aug 17, 2024, 3:04 PM

#

have you tried via web browser?

half plume Aug 17, 2024, 3:04 PM

#

yes

#

And phone

rocky flower Aug 17, 2024, 3:05 PM

#

what happens there

half plume Aug 17, 2024, 3:05 PM

#

everywhere saids it's trying to update my shadow but gets stuck there for hours doesn't do anything it's like the windows OS is broken and not the shadow

#

OKG

rocky flower Aug 17, 2024, 3:06 PM

#

yeah, if we can confirm the launcher is indeed shutdown

half plume Aug 17, 2024, 3:06 PM

#

OMG

rocky flower Aug 17, 2024, 3:06 PM

#

then you can reset it

half plume Aug 17, 2024, 3:06 PM

#

IT SHUT DOWN

#

FOR ONCE IT DID IT

rocky flower Aug 17, 2024, 3:06 PM

#

lol

#

did you update to windows 11 or something?

half plume Aug 17, 2024, 3:06 PM

#

no

#

I never mess with the settings

rocky flower Aug 17, 2024, 3:07 PM

#

only time this has ever happened to me, that's why I was trying to help

#

reset it then and wait 30 minutes

#

to an hour

half plume Aug 17, 2024, 3:07 PM

#

YAYAYAYAYA ITS RESETTING

rocky flower Aug 17, 2024, 3:07 PM

#

just don't update windows for awhile :p lmao

half plume Aug 17, 2024, 3:07 PM

#

thanks so much friend

#

I woke

rocky flower Aug 17, 2024, 3:08 PM

#

np

half plume Aug 17, 2024, 3:08 PM

#

Won't

#

You're the best

#

You should be apart of the support team

rocky flower Aug 17, 2024, 3:09 PM

#

😅 glad I could help mate. It's happened to me a few times so I get it's frustrating

half plume Aug 17, 2024, 3:09 PM

#

yes and I didn't wanna wait till Monday for support

hushed rampartBOT Aug 17, 2024, 3:21 PM

#

@half plume Too many caps.

half plume Aug 17, 2024, 3:21 PM

#

You're a little late dyno

#

dyno I'm not

#

Lolol

#

@rocky flower I'm gonna wait till 1pm EST then I'll try and start it again

rocky flower Aug 17, 2024, 3:54 PM

#

Cool hope it works out

half plume Aug 17, 2024, 5:05 PM

#

@rocky flower it worked 😁

#

THANKS SO MUCH BUDDY

#

I'm back in my PC

#

rn_image_picker_lib_temp_126f1f78-d659-4be0-9eaa-1a3a1e8e6685.jpg

rocky flower Aug 17, 2024, 5:09 PM

#

https://tenor.com/view/yay-seinfield-exciting-excited-dancing-gif-11748347233895945604

Tenor

half plume Aug 17, 2024, 10:55 PM

#

@rocky flower can you help me with this error

#

rn_image_picker_lib_temp_11bc77ce-f455-41c7-9ed0-179cde7776bc.jpg

rocky flower Aug 17, 2024, 11:33 PM

#

not sure maybe reinstall the whole game or repair it depending if it's on steam

#my shadow is stuck on updating