#0x40000015

1 messages · Page 1 of 1 (latest)

deft frost
#

Anyone have Shadow start to crash randomly later on in the day? Error i get is R-0x40000015
Worked with 0 issues for first 3 weeks and then started getting random client crashes

deft frost
#

gonna attempt just resetting the entire machine

#

getting annoying now

deft frost
#

After reset, still same issue happening R-0x40000015

deft frost
#

just to add again, have tried updaing my gpu, still have same issue

meager birch
#

run a sfc scan on your local drive and pray its not your disk failing

#

0x40000015 is most often corrupt systemfile (well in reality unhandled application faults, but tis related)

deft frost
deft frost
meager birch
#

ye that makes it more wierd

#

Question, what os are you running ?

deft frost
meager birch
#

and what hardware ?

deft frost
meager birch
#

mm that should work flawless. very wierd

#

have you tried reinstalling the shadow client, (and removing the data directory) ?

deft frost
deft frost
meager birch
#

did you remove the ".shadow" folder

deft frost
#

Not manually, appdata?

meager birch
#

its in %userprofile%. uninstall first. then delete it. reinstall

#

and pray

deft frost
#

Trying this now. Crashes are random so will update after some testing. Sometimes its within 30 minutes sometimes can be hours before it happens.

meager birch
#

next time it happens, check event viewer, it will contain more detail why

deft frost
#

Yeah, I went to check it earlier but left it too long and couldnt figure out exact times. On my list to do straight away

#

Thanks

deft frost
#

Update from support @meager birch :
It looks like the frame queue for the Shadow launcher is getting full, so when it needs to clear the queue, you then experience it as lagging or crashing.

Suggestion:
To resolve this, could you please try manually setting the framerate limit to 60 FPS in the video settings of the Shadow launcher? If that does not resolve the issue, then please continue decreasing the framerate in 10 FPS intervals until performance stabilizes.

Any idea on increasing the frame queue?

meager birch
#

set the screen to 60hz :p

#

or in the launcher i gues syou can set a framerate

visual depot
#

frame queue is something else. You can't increase it. Could you share your metrics sorted on 10 mins out of curiosity.

Frame queue record your lost frames, but when it get too many, the renderer is not able to send them back to you and you crash. Could be your local GPU having hard time or something else but try what support told.
PS: not exactly sure how it works, but that's how I interpret it

rotund hinge
deft frost
deft frost
#

No crashes yet.

#

If still nothing by tomorrow night ill close post

meager birch
#

feel free to update what steps you did to solve it so that if anyone in the future has similar issue maybe can get it resolved fast by searching the section 🙂

deft frost
deft frost
#

First crash with same issue since 17th, so defo better but still crashing...

deft frost
#

Crashed like 30 times today R-116

visual depot
#

r116 is network related (tcp timeout)

deft frost
deft frost
#

Yup back to the daily R-0x40000015 errors

#

This is ridiculous

rotund hinge
#

send me in DM your latests shadow.log and make a log code and post it here (from launcher help pane, send log icon)

deft frost
#

Just done some more investigating, it appears shadow is default to using integrated graphics, have switched it to dedicated to see if that has any effect.

deft frost
deft frost
#

LGPPVR

rotund hinge
deft frost
#

Even after changing shadow to use dedicated still got the error

rotund hinge
#

you have any QoS configured on your network ? local / router side ? can you give full details of your network setup, internet service provider, etc ?

#

model and brand of the network card ?

#

as it could also be many things, would be nice to test :

  • another network card
  • another network cable (as it could be the cable itself)
  • if using wall plugs (maybe verify wiring of wall plug and other side)
  • make sure you are using direct connection (local to router (no meshed network/repeater/powerline)
#

also, are you using drag & drop feature for file transfer (in both side) ? is it happening during a drag & drop session (initiating filetransfer or ongoing one) ?

deft frost
#

All still produce the same issues

#

Support said previously frame queue for the Shadow launcher is getting full

#

but no idea how to avoid that happening, they suggested turning frames down by 10fps incrementals but thats really not a fix

rotund hinge
#

Well you could try for queue full :

  • shadow beta
  • update local GPU driver
  • reduce to 1920x1080 if using higher resolution
  • reduce bitrate to <35Mbit/s
  • cap framerate to 60 in game
deft frost
#

Tried all of them and i still get the same errors. None of it makes any sense

violet finch
#

Hey does anyone have a fix for that, i have the same problem since 6-7 days.