How do i change country | Shadow (ENG) | Page 1

worn nimbus Jun 22, 2024, 4:17 AM

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Im trying to change my country but its not letting me im trying to buy a shadow pc for vr but its not letting me because im not in the right region

brisk nymph Jun 22, 2024, 4:33 AM

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so what region are you in ?

worn nimbus Jun 22, 2024, 4:33 AM

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uk

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i cant switch it to us

brisk nymph Jun 22, 2024, 4:34 AM

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so you are from uk and want it in us? you wont be able to use that due to latency

worn nimbus Jun 22, 2024, 4:34 AM

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no im not from the uk

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im in the us i got automatically set to uk

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i cant switch it i dont know how

brisk nymph Jun 22, 2024, 4:34 AM

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what datacenter are you in ?

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open the launcher and press ? and it should say at the bottom

worn nimbus Jun 22, 2024, 4:37 AM

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datacenter?

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i dont see datacenter

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do you know where it is

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@brisk nymph

brisk nymph Jun 22, 2024, 4:51 AM

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yes, see my last message

worn nimbus Jun 22, 2024, 4:54 AM

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where

brisk nymph Jun 22, 2024, 4:57 AM

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thats not the launcher is it

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on the web ui, its under all my pcs and then click on your instance and it will say

worn nimbus Jun 22, 2024, 5:00 AM

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brisk nymph Jun 22, 2024, 5:01 AM

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dude you need to use your brain a little bit, you can do it

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slow down a bit, read what i wrote and you will find it.

worn nimbus Jun 22, 2024, 5:07 AM

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bro

worn nimbus Jun 22, 2024, 5:07 AM

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worn nimbus

i open the launcher then it tells me to go back to this page

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i can't subscribe cuz im in the wrong region

brisk nymph Jun 22, 2024, 5:11 AM

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and whats the error you get saying that ?

worn nimbus Jun 22, 2024, 5:12 AM

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im in the wrong region

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keeps putting me in UK when i should be in US

brisk nymph Jun 22, 2024, 5:12 AM

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and under account-billing all is correct ?

worn nimbus Jun 22, 2024, 5:13 AM

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yes

brisk nymph Jun 22, 2024, 5:15 AM

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so on what page does it say incorrect region, thats the part i dont understand. you press create new pc ?

worn nimbus Jun 22, 2024, 5:17 AM

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this right here where it says GB i can't switch it to US

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Its locked i don't have access to change it

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i can't save billing information because it tells me in not in the correct region to save it

brisk nymph Jun 22, 2024, 5:20 AM

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You signed up without giving address, zipcode and such ?

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If thats the case, you will have to open a ticket with support and wait for monday. I would assume this is a bug on their end and i guess this should not have been possible even in the first place 😂

worn nimbus Jun 22, 2024, 5:25 AM

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No i did but it just switched it automatically

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idk why before it was working until now

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oh wait

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nevermind i think i got it

brisk nymph Jun 22, 2024, 5:27 AM

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what was it ?

worn nimbus Jun 22, 2024, 5:29 AM

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it was a mistake on my end i forgot i had a built in vpn on my browser on 💀

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but appchiate it for the help

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brisk nymph Jun 22, 2024, 5:32 AM

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ah

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ah well good u got it sorted thumbsUp

weary lintel Jun 24, 2024, 11:27 PM

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@worn nimbus Don't call support, they don't solve anything

#How do i change country