#my mouse is freezing after few seconds

29 messages · Page 1 of 1 (latest)

plucky jasper
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So i open shadow but after few seconds my mouse freezes and i cant use it

mellow hollow
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i'm having a similar issue, but it's pervasive; both mouse and keyboard work for a few seconds, possibly up to a few minutes, but suddenly stop responding. it may be related to to the fact that i get a "laggy connection" popup about the time my input dies. untill recently, this would "only" result in rubberbanding input/streaming. now input just dies.

naive ember
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Same issue

naive pollen
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just hop shadow fixing it

plucky jasper
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The only way to use shadow is through web right now

naive pollen
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so it wouldn’t preform as good

plucky jasper
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You need to go to advanced network settings

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And choose prefer reliability over speed

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At least it works for me

naive pollen
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ik that just degrades my performance

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makes it worse than what it is

obtuse onyx
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Yeah it’s not a solution it’s a workaround. Best to contact support about the issue.

plucky jasper
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I will do that but for now ill just use this workaround

wise panther
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yeah same issue with me its a widespread bug most likely

naive pollen
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support not saying much just test connection, i think it’s a bug

naive pollen
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anyone still having the issue?

naive pollen
kindred plover
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I have encountered this issue today when trying to use Shadow through my Raspberry Pi. Good to know I wasn't alone. I was having to reconnect my mouse and then restart the stream every few seconds. I'd raised a ticket but should perhaps come to Discord first. The workaround suggested by @plucky jasper in swapping to TCP over UDP has made things work for what I needed access for (which right now isn't games).

wise panther
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still an issue? Tested today im personally experiencing it as well seems tcp is the only work around atm

kindred plover
wise panther
lime beacon
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UDP is best option, it requires a very stable connection and an ISP not lazily dropping UDP (often done by mobile carriers)

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TCP just ensure each packets are transmitted and received but it has a cost

wise panther
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Yeah I understand that, the thing is my home network is stable with a latency hovering around 20ms -30 on a bad day jitter is usually low as well. Worked for a while utilizing UDP and as far as I can tell nothing on my home network has changed unless maybe something on the back end from the isp. However if i tether at work with a hotspot on a mobile connection UDP protocol works fine and that connection def has some packet drops when i monitor it lol

lime beacon
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that's exactly the point, most of those issues are network related, it could be either your network, ISP and if discord is burning with complains in all channels... Shadow/OVH :)

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also, until you can provide full proof your network is stable and for home users it's likely never, internet is a living thing, here's my last 365 stats with my shadow DC, would you consider this stable ? :p