#how to change server location?

13 messages · Page 1 of 1 (latest)

delicate pike
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I bought a system but it gave me a server in NA, how can I set up a EU server?

rich zenith
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Only by creating a new account, using the EU website for the country you live/want your account set for.

delicate pike
rich zenith
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Yes. Your current account cannot be migrated to another region/server.

When you subscribe to Shadow PC, you need to pay double, tripe attention on the website region/country that you're using. Otherwise, you might get a wrong region.

You can try to contact Support and explain what happened. But they won't change your region.
See if, at least, you can negotiate a refund: go to https://shdw.me/account and click Support.

delicate pike
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This is ridiculous. I didn't see a warning about this anywhere and I thought I would choose a region after purchasing, but that wasn't the case. Why do I have to deal with this?

loud narwhal
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It would have automatically gone to the store of your country.

Unless, 1. You’re in an unsupported region. 2. You’re using a US VPN.

The country selection on the main website is for the storefront.

US - You create a US Shadow account, input US based address and pay in Dollars.

UK - UK shadow account, input UK address and pay in Pounds.

France - you get my drift by now.

Where is it you’re located ?

delicate pike
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I live in Turkey, but it would be better if a Germany server came instead of a NA server.

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because 150ping is really bad

loud narwhal
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Then you needed to have created a German account.

delicate pike
delicate pike
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Why shouldn't product change be possible?

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And also why was I given another graphics card? The product I purchased was GTX1080.