problems upon problems, I really got tired just wasted money? let's see.

[fading coral]

OBVIOUSLY IT LOOKS BAD COMPARED TO THE PC I HAVE, BUT I THINK THAT'S NOT THE REAL PROBLEM, I KNOW IT'S KIND OF STREAMING.... THE REAL PROBLEM IS THE LATENCY. I GET MY ARMS TIRED USING SHADOW 😄

[dreamy bolt]

Other Helpful Info:
Data center, available in the Help section of your launcher
Internet Service Provider (ISP)
Connection type (WiFi 2.4/5GHz, 5G, Ethernet, hotspot, etc.)
Your operating system and/or device model

Also your actual location too

[fading coral]

in short if I had less latency therefore more responsiveness I would be happier, I understand the problems you have but it is normal, you work for us. But I don't tolerate that it seems to move windows for example forcefully. 😄

Italia - 5ghz ?

[soft crane]

Using 5GHz helped a lot for me

[fading coral]

they are in italy and they are in 5ghz

[soft crane]

i went from 30-80 to 15

[fading coral]

i am not so new on pc world i know 5ghz helps 😉

to me it didn't improve, in fact sometimes it goes on 300 😄 I don't use vpn or anything, I'm careful not to download and don't let windows use the network

I eliminated all processes that could give problems to sgadow 🙂

[dreamy bolt]

Are you able to use Ethernet.. Also a screenshot of the Shadow stats set to filter last 10 mins helps

Also if it's easier for you to converse in Italian, @heady hill can sort you out with a Link to the Italian Discord.. English only here.

[fading coral]

Maybe in Italy the service is still not good? it would be great to have 15/20 ms ��

[fading coral]

ok discord Italiano 😉 I don't understand how to send and where to porend the logs

@heady hill ragazzo aiutami 🙃 perfavore

p.s facendo uno speed test con la mia rete FastWeb ho un ping di 16 avvolte se non ricordo male anche di 9 ma mai piu di 16

[heady hill]

For the link to enter to the Italian community channel, sure

https://discord.com/invite/jFuVQXJd

unfortunately there isn't much conversation yet. So I will continue to speak to you from here in English (since I will be preparing in 5 minutes the dinner, because tomorrow morning, for work, I will have to get up at 4.40 am CET ).

[fading coral]

ok vabbene

e da prima che arrivasse in Italia che compro sto servizio e tolgo l'abbonamento, ma mai capito perché il ping se ne va a 50 avvolte 47 :S

[heady hill]

In Center of Italy, with TIM provider in fiber, I have 25ms of ping, connected to Strasbourg datacenter ( Ethernet and Wifi 5ghz, Fiber to the Cabinet ).

[fading coral]

quindi che devo fare continuare a usare il servizio cosi?

so what should I do to keep using the service like this?

[dreamy bolt]

Please English only here.. Italian in the Italian Discord.

[fading coral]

I apologize I was too rude....

If that's all I'm going. But no operation to do to optimize? should I use it like this? thanks

No "experts here" no at least I know I can also leave to eat.... Thanks

do you know if shadow adds Overhead to the connection between me and their servers ? or maybe because it is too far away the server to me ? I will check tomorrow the answer I realized that no one answers 😉 Thanks and have a good evening to all picciotti !

[dreamy bolt]

If you open the quick menu Win Alt O where you see your Stats bandwidth, latency, packet loss etc, set this to show last 10 mins.

You can screenshot this by putting Shadow into Windowed mode Win Alt F. Click on your local desktop and screenshot.. Share this here, so we get a better understanding of the instability..

It could be that you are too far away from your router (poor signal) or have the bandwidth setting too high, lowering this could help, try 20Mbps for example. #

[fading coral]

I use 15 mega bandwidth also tried with 20/25/30 tried many but nothing. It seems to me that the problem is the shadow server maybe, I may be wrong I am not an expert 😉 😄
win alt O doesn't work I tried to close shadow but it doesn't go

[dreamy bolt]

Do any of the short cuts work.. Like Win Alt F to go between full screen and windowed mode?

[fading coral]

obvious of course 🙂

[dreamy bolt]

But Win Alt O doesn't open the quick menu?

[fading coral]

NO! do you want me to show you with a screen recording or do you trust ?

[dreamy bolt]

it's just a question... yikes

Okay close the Shadow stream, go to the Launcher settings, is the option to have Quick Menu enabled?

[fading coral]

Yes but you would be missed I answered you simple. No problem!

although now listening to music I would feel like taking my computer and destroying it since I can't hear a song perfectly, only noise due to latency

[fading coral]

ok

[fading coral]

yes tankyu

what a nuisance a song I say one that felt perfect ? NO! uahuaha at this point better use my pc 😄

[fading coral]

Already active 🙂

I restore and come back 🙂

One moment I realized it now. I'm in 5ghz but shadow says so is that normal?

One moment I realized it now. I'm in 5ghz but shadow says so is that normal? @dreamy bolt

[dreamy bolt]

Hmm if you're on 5GHz on the device, this should show 5GHz... But also says you only have 21Mbps "available" this is rather low and latency High... Are you connected to a 5GHz only wifi band or is it on the same band where it "decides" 2.4 or 5?

[fading coral]

WIN + ALT + O Doesn't work even after reset 😦

[dreamy bolt]

Weird that it doesn't work... Do you see the icon?

[fading coral]

only 5 ghz , and the download speed is 60 before I don't know why he said 20 😄

[dreamy bolt]

Seems it's a very unstable connection.. How far are you from your router?

[fading coral]

I don't tick 😦

[fading coral]

1 meter, the meta quest 3 goes a splinter for me in wi fi 5 ghz so I have the doubts that it is the connection 🙂

a and if I connect with lan direct cable, same as it is now 😉 trust me I have been trying and trying again for 2 years

[dreamy bolt]

Is there perhaps another device using up all the bandwidth? Also restart your own device. This should help with the quick menu not appearing when enabled.. Outside of that I am all out of ideas..

[fading coral]

Understood, I thank you anyway. I will reboot the pc now and check the modem/router. I unplug all devices connected to my network also ? you say it helps to improve ?

[dreamy bolt]

It can help, depends what's causing the issue. Being that close to your router you shouldn't lose so much download speed, unless a fault of the router itself also, when was that last rebooted?

[fading coral]

I restart the router and restart the pc and come back a minute

ok i just had to reboot the PC you need ? or access to Win alt O 😄 @dreamy bolt

[dreamy bolt]

Router rebooted too ? That was quick, mine usually takes a few mins to re-initialise

If that's done... Load into your Shadow and see if the Quick Menu now opens and check the stats.

[fading coral]

very fast yes yes.

[fading coral]

statistics ?? in what sense sorry... @dreamy bolt

Should I export something?

[dreamy bolt]

Hmm yeah not a very stable connection. Should in theory be 48ms.. You have a lot of jitter going on.. With peaks to 100+ and packet loss.

[dreamy bolt]

And you say Ethernet/Lan cable is the same instability ?

[fading coral]

exactly always 50 ms ping 😉 i care that the ms latency is lowered , i can't not use the services i already do on my Local pc. i would like to enjoy a movie not get pissed off every time, my mental health depends on it 😄

[dreamy bolt]

Close the Shadow stream, go to the Help section of the launcher the (?) and scroll down.. What datacentre is given? Cause your latency is so high at times, it would be like if I connected to America from England 😄

[fading coral]

Both wired and wi-fi 😉

[fading coral]

Very good, I use another service I will NOT GIVE THE NAME and it goes 10 times better. Maybe that's why now I check and tell you boss 🙂

this you needed to know boss?

[dreamy bolt]

Okay so that is correct

[fading coral]

ok

[dreamy bolt]

I have no idea what's causing your instability.. Especially if continues on Ethernet.

https://wiki.shdw.info/w/PingPlotter This will help try pinpoint the origin of the issue though.

[fading coral]

have you seen my connection it seems crazy that i do this right ? 😦 I don't give me peace for about 3 years, I subscribe and unsubscribe and I always get pissed off uahhuahauhuah if it wasn't for the space and the gpu I wouldn't use it, I have another service that gives me 10 gigabit network 😄 7 down and 10 up xD only 128 gb of space though 😦

[fading coral]

okay I read

you say pingplotter can help me! ? I follow the wiki boy?

[dreamy bolt]

It won't fix the issue... But it may pinpoint a cause of the latency instability.

[fading coral]

ok

thank you very much have a good evening

[heady hill]

I don't work for Shadow. We're only users like you. Only staff role and the community manager are paid and work for them.

Since I have a period where I have to get up at 4.40 to go to work, to digest the food, I have to eat at a decent time, don't you think? So I can help, if I feel like it and if I can.

If you said "picciotti" is South of Italy, so if in Center of Italy I have 25-30ms, it's obvious that in south, it can go up without a problem over 40ms, with Sicily even with 45-50ms ping.