downloaded 1.1.1.1 and now shadow pc freezes on launch

[minor elm]

i downloaded 1.1.1.1/ on my shadow pc, and once i turned it on my shadow pc turns on and as soon as its turned on, the whole virtual machine freezes. i tried resetting it using the website but it says "There was an error when trying to reset your PC, please try again later or contact support."

[woeful moon]

For that error, it means that your Shadow is still on, so to fix, go on app launcher, click on ? button and force shutdown your Shadow

[neon wolf]

Please access your help menu :grey_question: then scroll down and hit Shutdown Shadow, then wait 2-5 minutes and restart your client to resolve your issue http://botrexford.shdw.info/reboot.gif