Authentication code????? | Shadow (ENG) | Page 1

topaz carbon Oct 12, 2023, 2:12 AM

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I missed a payment on my shadow, so I'm on my way to the bank, and on my way I'm trying to log in and it's telling me I need an authentication code??? But I never had one??? Can someone please help me because I can't log into my account????

topaz carbon Oct 12, 2023, 4:07 AM

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Hello

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Hello

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Can someone help me

topaz carbon Oct 12, 2023, 6:04 AM

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topaz carbon I missed a payment on my shadow, so I'm on my way to the bank, and on my way I'm...

Post a screenshot of your issue.

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Means you activated 2FA.

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Which authenticator app did you linked Shadow to ?

topaz carbon Oct 12, 2023, 6:07 PM

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I didn't

topaz carbon Oct 12, 2023, 7:07 PM

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Seems you have. Contact support ASAP.

pastel starBOT Oct 12, 2023, 7:07 PM

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This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

From your account page, click Support: https://eu.shadow.tech/account/
If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

topaz carbon Oct 12, 2023, 7:07 PM

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Last link, say you can't access the user panel, you'll get a direct form.

topaz carbon Oct 13, 2023, 7:48 PM

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I made two separate tickets two days ago and they still haven't gotten back to me

topaz carbon Feb 2, 2024, 6:11 PM

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topaz carbon

thats happening to me

#Authentication code?????