High latency on route to portland datacenter | Shadow (ENG) | Page 1

strong crystal Oct 11, 2023, 1:24 AM

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Hello i am using pingplotter and latest shadow beta and i am seeing today my ms up around 150-180 while i normally am around 30-40

rugged patrol Oct 11, 2023, 4:18 AM

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Same, multiple ISP's used same result. wiped shadow and reset. no changed

steel hemlock Oct 11, 2023, 5:43 AM

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Post here ping plotter results, both directions, Shadow <-> your local device.

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Maybe somebody will be able to read and understand those.

strong crystal Oct 11, 2023, 6:56 AM

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me to shadow

neat gazelle Oct 11, 2023, 7:15 AM

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Appears to be going via London 🤷‍♂️ What about Shadow > Local ?

strong crystal Oct 11, 2023, 7:29 AM

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shadow to local

neat gazelle Oct 11, 2023, 7:34 AM

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Righto. The massive increase this time is a AT&T hop (17) but loads of timeouts in between. Best be would be to send to Shadow. See if anything they can do.

rugged patrol Oct 12, 2023, 3:35 AM

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any updates Aireze?

plain cape Oct 12, 2023, 3:48 AM

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Also there's a small amount of packet loss on your local router that can lead to your stream freezing.

strong crystal Oct 12, 2023, 3:12 PM

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rugged patrol any updates Aireze?

slow and steady back and forth with shadow support nothing has changed yet for me.

strong crystal Oct 12, 2023, 3:13 PM

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plain cape Also there's a small amount of packet loss on your local router that can lead to...

right im ok with some frames here and there. but going from 30-35ms to 170-180 ms is killing me

rugged patrol Oct 12, 2023, 6:38 PM

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im in CA on ATT and i had problems with por data center before, I changed my supscription to the texas servers and it fixed it last time!

coarse dome Oct 12, 2023, 8:30 PM

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i'm having the same issues with the portland DC

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was perfectly fine last week

rugged patrol Oct 12, 2023, 10:13 PM

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whats your ISP Brotha?

steel hemlock Oct 12, 2023, 10:47 PM

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rugged patrol im in CA on ATT and i had problems with por data center before, I changed my sup...

How can I switch my data center? I’m having the same problem

rugged patrol Oct 13, 2023, 12:26 AM

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sadly you need to cancel your account and start a new account but start out your application that your in texas.

rugged patrol Oct 13, 2023, 12:49 AM

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or maybe email tech support

rugged patrol Oct 13, 2023, 6:23 PM

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emailed shadow pc about this issue and this is my recieved respponse:

Thank you for your message!

Unfortunately, it is impossible to migrate your Shadow POWER+ account to our Dallas data centre. Currently Shadow POWER is not available in our Dallas data centre.

You could be experiencing these issues because we had to move your Shadow PC to a new Data Center since Shadow Power wasn't available in your Data Center.

Thank you for your understanding and please let us know if you have any other questions .

Best,

rugged patrol Oct 13, 2023, 8:08 PM

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new info. ran through PRIVADO-VPN and got a 33ms lattency

sly rune Oct 15, 2023, 10:14 PM

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@rugged patrol did this ever work out for you? I'm experiencing the same thing. in CA with att fiber.

rugged patrol Oct 16, 2023, 12:14 AM

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yes i used privado vpn on my pc and ipad. fixed lattency to 30ms on both platforms

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had this same problem last year. it was to do with att routing

upbeat epoch Oct 16, 2023, 12:23 AM

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I’m having the same issue—so you launched privado-vpn on your local and that fixed it? Set to any place in particular?

#High latency on route to portland datacenter